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1、试 卷 代 号：6319湖 南 广 播 电 视 大 学 20 2 3 年 1 月 开 放 教 育 期 末 考 试 商 务 交 际 英 语（2）试 题 20 2 3 年 12月 注 意 事 项 一、将 你 的 准 考 证 号、学 生 证 号、姓 名 及 分 校（工 作 站）的 名 称 填 写 在 答 题 纸 的 规 定 栏 内。考 试 结 束 后，把 试 卷 和 答 题 纸 放 在 桌 上。试 卷 和 答 题 纸 均 不 得 带 出 考 场；二、仔 细 读 懂 题 目 的 说 明，并 按 题 目 的 规 定 答 题。答 案 一 定 要 写 在 答 题 纸 的 指 定 位 置 上，写 在 试 卷
2、上 的 答 案 无 效；三、用 蓝、黑 圆 珠 笔 或 钢 笔 答 题，使 用 铅 笔 无 效。Parti MUL TIPLE CHOICES(10 points,1 p o in t e a c h)C h o ose the letter i nd i ca t ing the best choice to comple t e ea c h se n t ence or answer each q u e sti o n.1.oN o nve r bal symbols ca n the ver b a 1 m e s s age.A.reinforceB.contradic tC.b
3、o th A a n d B2.4The most f r e q u e nt f o rm of c omm u n i c a tion i s.A.s p e aki n gB.1 i s tenin gC.read i ng3.6 When i llust r a t i n g t h e s t e p s i n a n e w p r o cedure,which o f thefbllowin g gra p hi c aids ca n be best used?A.f low c har t.B.A 1 i ne g r aph.C.A map.4.A descript
4、i o n.A.is a v e rba 1 a n d visual pic t ure of some t h i ngB.is a serie s o f e v en t s that ta k e p lac e over t i meC.explains h o w t o p e r f orm a t a sk or do s om e t hing5.A is used to illustrate changes in quantities.A.pie ch a r tB-line gr a p hC.map6.T h e p i tch o f y our v o i c
5、e i s.A.the way your mes s a ge s o undsB.i ts h i g hne s s or low n essC.th e way in wh i ch y o u make a wo r d sound7.e t e 1 1 re a d e r s how to d o s omet h ing.A.Desc r i p tionsC.Ins t r uc t ionsB.Resumes8.P ersu a sive lett e rs a re or g ani z ed in t h e o rder.A.directB.i n dire c tC.
6、d i r e c t-i n dir e ct9.0The fir s t ste p in any jo b search i s to an a lyz e.A.y o ur p e r sonal a n d car e er g o al sB.y o u r ta r g e t market and companyC.your study and w o rk e x per i e n c e10.“f t h e s i z e of t he a u d i e n c e 1 i ste n ing t o you r p r e sent a tio n i ssmal
7、l,.A.you nee d a go o d sou n d sy s tem and e ffe c t i v e visual a idsB.you should ta 1 k about the s u b j ect witho u t int r oductionC.y o u m a y b e a bl e to h av e more a udie n e e intera c t ionP a r t II TRUE/FALSE(1 0 points,1 poi n t each)Write a T in t he sp a ce p rovi d ed if the s
8、tateme n t is true.W r i t e a n F i nthe space i f t he s t atemen t i s false.Y o u r j udgm e n t sh o u 1 d be bas e d o n y ou r understand i n g o f t h e c o u r s e b o ok.()11.Unfamiliar t erms may dis c ou r a g e pe o pl e f r om re a din g the i nst r uctions.()1 2.T o c h oos e t h e be
9、s t graphic a id,y o u must c h oos e onesui t e d to the ob j ectiv e y o u h o pe t o ac h i e v e.()1 3.A m a p i s u sed t o emph a size det a i 1 s of a n i d e a.()1 4.An e x t e rnal cust o mer i s someone w h o works w i t h i n the compa ny-()1 5.A se r v i c e provi d e r w h o lies is beh
10、av i n g u n e t h i c a lly.()1 6.Nonve r b a 1 symbols c an t sub s titute for the v er b a 1 m e s s a ge.()17.The hand s h a ke is the mo s t a c c ep t able f o r m o f t o u c hing in abusine s s e nv i ro n m e n t.()18.W hen asked t o spe a k w ith o u t any notice,y o u make a nimprom p t u
11、 spee c h.()1 9.1 n ora 1 present a t ion s you should speak at a moderate p a c e.()2 0.An a tt r acti v e,w e 11-writ t en re s ume can lead to a n invitation for a jobinter v ie w.P a rt II I Q U E ST IO N S AND SHORT ANSW ERS(1 0 p o ints,2 p o i ntseach)21.List a t I eas t T WO parts t h at a n
12、 e ffect i v e i n s t r u c t i o n i n c ludes.22.List a t I e a st TW O wa y s to fo s ter trus t with a customer.23.List at le a st TW O types o f s p a ce z o nes.2 4.Li s t a t 1 e ast TWO import a nt n o nv e r b a I symbols du r i ng o ral presen tatio n s.25.W h at i s an u nsolicited lette
13、r o f appl i cat i o n?Part IV READING COMP R EHENSION(20 p oints,2 p oin t s each)Read the f 0 1 1 O wing tw o p assa g es a n d a nswer the q U e S tions.Passage OneIn his job as sal e s s upp o rt as s oc i a t e,C a 1 help s f o u r busy s alespeop I e at a company t h a t s e I l s fl o oring,w
14、 a 1 1 p ap e r,and counterto p mat erial s fo r kitche n s and b a th r oom s.Th e c ompan y,Floo r s&.M ore,h a s f o ur 1 o cations,e a c h i n a diff e ren t cit y.Al I the s alespeople h a ve cubi c les,tho u g h the y spend mo s t o f t h e ir t ime madding s a I es presen t a t ions in pe o p
15、 I es h omes.CaE s j ob is to proce s s the salespe o ple9s or d ers.When a prob I e m-s uch a s a b a c k order-c o mes up,h e put s th e paperwor k b a ck on t he a p pr o pr i ate personsdesk.Cal has a nyone S u g g ested t h at he do s o.He s o metimes r u n s o u t oft hings t o do.W h en t h a
16、 t ha p p en s,he wait s i n a cu b ic I e unti I s o m et h i n g c omes up.I n t h e S h o w room,the rece p tionist,A n g e l ica,al s o ha s a cubicle.Ang e licaa nswers al I inc O mi n g ca I Is.The phone rings 1 0 to 20 tim e s per hou r.Mos tcalls are f o r the s a l e s p e o p le.A n g e l
17、i c a t ake s me s sages(us u a 1 1 yjust a n ame a nd number)f o r th e a b sen t salespe o p le.If showroom c u stome r s h a v e a que s t io n,t hey oft e n m ust wa i t u ntil Ange I ic a is betwe e nphone c a 1 1 s.Sometimes,if a caller isnt som e o ne she knows,she puts the C a l lon h o l d
18、and answers a ques t i on w i th the p h on e resting on he r s h o ul d er.Occasio nally cu S tomer S in t h e showr Oom app r oac h Ca I wi t h a quest i 0n.Sometim e s h e j u s t sa y s,I m n ot a s a lesp e rson;I c a n9 t h e Ip yo u.”A t othe r t imes,Cal t e Ils them t h e y l l h ave to w a
19、 i t fo r A n gelica o rm a ke a n a p po i ntm e nt with o n e of the s a I es p eo p I e.T h e salespeople,however,d o n o t have tel e ph o nes with t h em when t h ey are out of t h e sh owroom,a n d Angeli c a d o e s not sch e d ule appointments f or them.26.What doe s C a I do as a sal e s su
20、 p p o r t a s soc i ate?A.He s e Ils materi a Is to s alespe o pl e.B.He proc e s ses the sa I e speopleso rder s.C.He c ommu n i c a te s w i th cu s t omers.27.Which of t h e followi n g i s t ru e abo u t Cal?A.He he I ps doze n s of s a l e s peo p le.B.H e o f f e r s rewar d s to s alespeople
21、.C.He present s problems to appro p ria t e people.28.W h ich of the foil o w i ng is NOT Angelicas job?A.A n swering c a l l s.皿 B.Leaving me s s a g es.C.Sch e duling a ppo i n t m e nts.2 9.Cus t o mers in t he sho w r o o m C a l.A.s ometimes i n quir e B a 1 way s m e et C.never 1 oo k for30.Ca
22、l is Ange 1 i c a s.A.e xt e r nal cu s tomer o B.i n ternal cus t om e r 8 c.s ervice provi d erPass a ge Tw oK i m w a s i n d a n g e r of bei n g f ire d fr o m he r job for she was s u ch aperfectionis t t ha t s h e d t ry to co v er u p her mi s t ak e s or a r g u e wit h h e r b o ss.Wha t
23、s h ould sh e do to ove r com e he r problem?Th e mo s t dr a m a ti c a n d en d u r in g life c hanges of t en occu r t hrough com mu n ity-b a s e d in i tiative s,like Wei g ht W a tc h er s or Al c oh o lie s Ano n ym o us,w h ere t here a re groups of peop 1 e i nv e sted in y o ur succ e s s
24、a ndfor w h om y o u f e el r e s pon s ibl e.I t m a k e s s e nse t o apply the s ame p r in c ip 1 e s t h a t h a v e b e e n so s u cce s sful in d e a l ing w i t h se 1 f-de s true t ive habi t s w h e n creati n g y o u r“d r eam team for p e rs o na 1 g r owt h.Y our team w o rks bes t with
25、 a bout f i v e p e o p l e,a l l of whom ca r e e n ou gh a b out you to b e r uthles s 1 y h o nes t.Sele c t people wit h va r i ou s bac k gro un d s.Not onl y will a div e r s e g r o up c o m e u p with ori g i na 1 so 1 ut ion s,t h ey a r e mor e like 1 y t o offer n e twor k s a n d effor t
26、 s yo u may nothav e acces s to y ou r s elf.K i m,f or exam p 1 e,i nvi ted b o t h a t r ustedc o 1 1 e a g u e a n d h e r b o ss t o join her te a m.The r o l e you play is a liste n er t o the i r c rit i cisms,t h oug h i t s no t always ea s y.K i m a rgued wit h her t eam s o m u ch that h e
27、r colleag u efinally s aid,“Lo o k,if youre g oi n g to a sk fo r my advi c e a nd a Iway s di sa g ree with it,it s no t w o r th m y makin g t he e f f ort t o give i t.Yo u can ask your t e am memb e rs to clar i fy thems e Ives,b ut do n ot contradict them,e v en i f you f eel a t ea m m e m b e
28、 r h a s made a t e r rible mis j udgment.This is his“g ifit to you.And i f f o ur o u t of five people a r e givin gyou t h e s a m e gi f t,t h e n t h ey are more l i k e l y t o p oin t out s om ethi n g rig h t.I n a word,by r e a ch ing out to y o ur team with g e ne r osity w h e ns eek i n g
29、 their counse 1 s,y o u?1 1 b e rewa r ded wit h the k ey to yo u r p ro blem.3 1.W h at i s t he pas s a g e ma i nly about?A.I t com p a r e s the d i ffe r ence between team w ork a n d individ u a 1 w ork.B.It a nalyzes peo p 1 e who may p l a y diff e rent r o 1 es in yo u r e ntire life.C.It s
30、 uggests y ou est a b lish a t eam of a d v i so r s to help y ou ma k e life cha n g e s.3 2.Why do succes s f ul life ch a n g es o ften happ e n on the b a s i s o ft e ams?Beca u s e.A.y o u are s u p p orted by team memb e rs and you c a n t le t t hem d ownB.peo p 1 e can help e a c h other t
31、o get r id o f d i f ferentshortcomi n g sC.your team m e mbe r s c a n a void mak i ng an y mi sjudgment o n yo u33.Y o ur“dream t e a m“t a r g ets on.A.e s tablis h i ng yo u r sei f-e s t eem B improvin g y o ur persona 1 i t yC.de v elopin g your w o rk ability34.Ad ream t e am s h ould sho w d
32、 i v ersity in i t s m e m b er s hi p becauseA.e v e r y o neh as a u n ique r o le in the t eam B.the y c an b e h onestan d cri t ical to y o uC.t h e te a m will be c r eati v e and re s ourcef u 13 5.W h e n see k ing a d v i c e s f rom you r team,you s hou 1 dA.t ur n t h e m down imm e d i a
33、 t el y。B.re s p e c t t h e i r c r iticismsC.corr e c t a mis j udgmentP a r t V TRANSL ATION(20 p oints,5 po i n t s each)Tr a ns I ate t he fo I lowi n g s e ntenc e S in t o Chinese.3 6.Pro p os a 1 s are a not h er t ype of per s u a s i ve writing.A pro p os a 1 is aform a 1 r e po r t t h a
34、t describes a prob 1 em a n d recommends a s o lution.The writer e s t abli s h e s and trie s to co n vi n c e the r e a der to meet tha tneed b y ta k i n g a sp e ci f ic a c t i on.P r op o sals may b e internal,such a sf r om a n employee to a su p e r vi s or,or exter n a 1,sue h a s from a e
35、o n sulting f i r m t o a company.37.To o r g a nize a p ers u a s ive me s sa g e,follow t he s e s t e ps:(1)gai n th e r ea d er9 s att e n t i o n,(2)s how t he r e ader t h a t he o r s he has anee d,(3)e xplain your sol u tion to that n e e d,(4)presen t t h e s up p o rt i ng in forma t i o n
36、 a n d(5)e n d by a s k i n g for l i s p e c ific a cti o n.38.Sp o k e n or written s ym b o Is make up the v erbal part o f a m e s sage a nd a r eacc o mpan i ed by n on v erb a 1 symbols.How eve r,a n o n verbal m e s s ag e ma y not hav e a verbal counter p ar t.Non verba I s y mbo I s b o d y
37、 I a n guag e,a p p e aran c e,to u c h,space,tim e,v o i c e-ex i st in w r i ttena nd o r alcommunicati o n a s w e 1 1 a s in t h e e n v iron m ent.3 9.Before sendin g you r resume to pros p ec t i ve employers o r sched u 1 i ng anyinterviews,yo u ne e d t o a n a lyze the j o b m a r ket.A n a
38、lyzing t h e j obmar k et inv o I ves det e rm i ning actual jo b op e nings a n d gathe r i n g i n f o rmati o n abo u t organiza t ion s for w hich yo u wa n t t o wor k.P a r t VI WRITING(3 0 poin t s,4 0.10 poin t s,41.2 0 points)4 0.Cr e a t e a tabi e that ar r anges i nto row s an d c o lum
39、n s t h e i nf o rm a ti o n i n t h e paragrap h b e l o w.I n c lu d e a titl e for th e tabI e as well a S labe I s at the top o f eac h colum n.(10 points)The MicroT e ch Huma n R e sources D e partment s ubm i t s the f o llowi n gi n formation to top man a gem e nt a b o u t fiv e new employ e
40、 es hired during t he month of Octob e r 2 0 23:Sally A nd e rson w a s hir e d a s an IT specialist for t he C h icago office at a sa I a r y o f$3 8,00 0;An d r e B oulan g e r washired a s an acc o un t r e pres e nta t ive i n o u r New Orleans o ffice at as alary o f$4 5,0 0 0;D i a n a Cab r e
41、 r ra w a s hire d as an a udit o r in o u rB o s t o n office a t a s a lary o f$42,5 0 0;Ake o M a ts u m i w a s h i red as ap rogrammer in our Ch i c ago o f f ice at a salary of$5 3,000;S a ra B e t h Wa I t o n was h i r e d a s a law y e r i n o u r A t lant a-o f f i ce at a s ala r yof$69,0
42、 0 0.41.You are a senior of university stu d e n t ma j ori n g in internati O n a 1 b usine S s.Y ou w i II g r aduate t hi s c omi n g J ul y.W r ite a letter o f a pp I i cation f or t h e secretary5 S vac a ncy i n Mark Sh O es C O mpany,which iS a mu I ti n a t io n al co r porat i on.You r le
43、t ter shou I d i nclude t hefollow i ng in f o r mati O n.(2 0 po i n ts)Y o u a re f a mil i ar with t h e kn o w I e d ge a nd cu s t o ms in the scopeo f b u s i n ess a n d transaction s,espe c ially in internation a I trade.Chi n ese is your n a tive I anguag e,b u t y o u can speak Engl i s h
44、a nd Japanese as well.Y o u h av e w o rke d a s an as s istant i n a trad i n g firm du r i n g a shoes e xpos i tion.Y o u have w o r ke d a s a n i n t e rprete r for a f o r e ign v isit i n g gro uP-Your profes s i o n a I th e si s is a bout m a nagement st r ateg y f ormultination a I c o rpo
45、r a tio n s.Y o u are c o o pera t iv e,i n du s tr i ou s a nd o ptimistic.试 卷 代 号：6319湖 南 广 播 电 视 大 学 20 2 3 年 1 月 开 放 教 育 期 末 考 试 商 务 交 际 英 语（2）试 题 答 题 纸 题 号 Par tIP a rt IIPart IIIP a rt IVPa r tVP a rtVI总 分 得 分 Part得 分 评 卷 人 2.1.I.MULTIPLE CHOICES(10 小 题，每 题 1 分，共 10 分)3.4.5.8.6.7.9.10.得 分 评 卷
46、人 Par t1 1.1 2.I I.TRUE O R F A L SE（1 0 小 题，每 题 1分，共 1 0 分）13.14.1 5.1 6.1 7.18.1 9.20.得 分 评 卷 入 题 2分，共 10分）2 1.P art m.Q U E S T IO N S AND SHORT ANSWERS(5小 题,每 小 22.23.24.25.得 分 评 卷 人 P a r t IV.R E A DING COMPREHENSI0 N(1 0 小 题，每 小 题 2分，共 20分）P assage 129.2 6.2 7.28.3 0.Pa s sage 231.32 33.3 4.3
47、 5.得 分|评 卷 人-Part V.T R A N SL A T ION（4 段 短 文，每 段 5 分，共 2 0 分）36.3 7.38.3 9.得 分 评 卷 人-Part VI.WR I TING（2 大 题，40 题 10 分，41 题 20 分，共 30 分）4 0.4 1.试 卷 代 号：63 1 9湖 南 广 播 电 视 大 学 2023年 1月 开 放 教 育 期 末 考 试 商 务 交 际 英 语(2)试 题 标 准 答 案 及 评 分 细 则 P a r t l M U L T IPL E CHOICES(1 0 小 题,每 小 题 1 分，共 10分)Choose
48、the I etter i ndicatin g th e be S t choice t o C omp I e te e ach se nten C e or answ e r each quest i on.You r j u d gment S hould be ba S ed O n your under S t an d in g 0 f t he course b o o k.1.0 2.B。3.A 4.A o 5.B6.B o 7.C。8.B 皿 9 A 10.CP a rt II TR U E/FA LSE(1 0 小 题,每 小 题 1分 洪 10分)W r ite a T
49、 in t he space p rovid e d if t h e stat e me n t is tr u e.Wri t e an Fi n th e s p a c e i f th e st a tement is fa I s e.You r judgme n t s h o u I d b eb a sed on your understa n d i n g Of t he co urse book.I LT0 12.T 13.F 14.F15.T1 6.F l a 7.T 4 8.T。“9.T 20.TPa r t m QUESTIONS A ND SHORT ANSWE
50、R S(5 小 题,每 小 题 2 分，共 10 分)2 1.Li s t at 1 eas t TWO pa r t s t h at an e f fective i n s truct i o n in c i udes.(1)A tit 1 e,(2)an int r oduc t ion and a list o f too 1 s o r mat e r ials,(3)n umber e d steps and(4)a co n clus i on(Li s t at le a s t tw o).22.List a t l e a s t TWO way s t o foste