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1、试卷代号：6319 湖南广播电视大学 2014 年 1 月开放教育期末考试 商务交际英语（2）试题 2013 年 12 月 注 意 事 项 一、将你的准考证号、学生证号、姓名与分校（工作站）的名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场；二、仔细读懂题目的说明，并按题目的要求答题。答案一定要写在答题纸的指定位置上，写在试卷上的答案无效；三、用蓝、黑圆珠笔或钢笔答题，使用铅笔无效。1/26 Part I MULTIPLE CHOICES(10 points,1 point each)Choose the letter indicating the b
2、est choice to complete each sentence or answer each question.1.Nonverbal symbols can _ the verbal message.A.reinforce B.contradict C.both A and B 2.The most frequent form of communication is _.A.speaking B.listening C.reading 3.When illustrating the steps in a new procedure,which of the following gr
3、aphic aids can be best used?A.flowchart.B.A line graph.C.A map.4.A description _.A.is a verbal and visual picture of something B.is a series of events that take place over time C.explains how to perform a task or do something 5.A _ is used to illustrate changes in quantities.名与分校工作站的名称填写在答题纸的规定栏内考试结
4、束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于2/26 A.pie chart B.li
5、ne graph C.map 6.The pitch of your voice is _.A.the way your message sounds B.its highness or lowness C.the way in which you make a word sound 7._ tell readers how to do something.A.Descriptions C.Instructions B.Resumes 8.Persuasive letters are organized in the _ order.A.direct B.indirect C.direct-i
6、ndirect 9.The first step in any job search is to analyze _.A.your personal and career goals B.your target market and company C.your study and work experience 10.If the size of the audience listening to your presentation is small,_.A.you need a good sound system and effective visual aids 名与分校工作站的名称填写
7、在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于3/26 B.yo
8、u should talk about the subject without introduction C.you may be able to have more audience interaction Part II TRUE/FALSE(10 points,1 point each)Write a T in the space provided if the statement is true.Write an F in the space if the statement is false.Your judgment should be based on your understa
9、nding of the coursebook.()11.Unfamiliar terms may discourage people from reading the instructions.()12.To choose the best graphic aid,you must choose one suited to the objective you hope to achieve.()13.A map is used to emphasize details of an idea.()14.An external customer is someone who works with
10、in the company.()15.A service provider who lies is behaving unethically.()16.Nonverbal symbols can t substitute for the verbal message.()17.The handshake is the most acceptable form of touching in a business environment.()18.When asked to speak without any notice,you make an impromptu speech.()19.In
11、 oral presentations you should speak at a moderate pace.名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的
12、一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于4/26()20.An attractive,well-written resume can lead to an invitation for a job interview.Part III QUESTIONS AND SHORT ANSWERS(10 points,2 points each)21.List at least TWO parts that an effective instruction includes.22.List at least TWO ways
13、 to foster trust with a customer.23.List at least TWO types of space zones.24.List at least TWO important nonverbal symbols during oral presentations.25.What is an unsolicited letter of application?Part IV READING COMPREHENSION(20 points,2 points each)Read the following two passages and answer the q
14、uestions.Passage One In his job as sales support associate,Cal helps four busy salespeople at a company that sells flooring,wallpaper,and countertop materials for kitchens and bathrooms.The company,Floors&.More,has four locations,each in a different city.All the salespeople have cubicles,though they
15、 spend most of their time madding sales presentations in people s homes.Cal s job is to proce ss the salespeoples orders.When a problem-such as a back order-comes up,he puts the paperwork 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题
16、分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于5/26 back on the appropriate person s desk.Cal has anyone suggested that he do so.He sometimes runs out of th
17、ings to do.When that happens,he waits in a cubicle until something comes up.In the showroom,the receptionist,Angelica,also has a cubicle.Angelica answers all incoming calls.The phone rings 10 to 20 times per hour.Most calls are for the salespeople.Angelica takes messages(usually just a name and numb
18、er)for the absent salespeople.If showroom customers have a question,they often must wait until Angelica is between phone calls.Sometimes,if a caller isnt someone she knows,she puts the call on hold and answers a question with the phone resting on her shoulder.Occasionally customers in the showroom a
19、pproach Cal with a question.Sometimes he just says,“Im not a salesperson;I cant help you.”At other times,Cal tells them theyll have to wait for Angelica or make an appointment with one of the salespeople.The salespeople,however,do not have telephones with them when they are out of the showroom,and A
20、ngelica does not schedule appointments for them.26.What does Cal do as a sales support associate?A.He sells materials to salespeople.B.He processes the salespeoples orders.名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得
21、分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于6/26 C.He communicates with customers.27.Which of the following is true about Cal?A.He helps dozens of salespeople.B.He offer
22、s rewards to salespeople.C.He presents problems to appropriate people.28.Which of the following is NOT Angelicas job?A.Answering calls.B.Leaving messages.C.Scheduling appointments.29.Customers in the showroom _ Cal.A.sometimes inquire B.always meet C.never look for 30.Cal is Angelicas _.A.external c
23、ustomer B.internal customer C.service provider Passage Two Kim was in danger of being fired from her job for she was such a perfectionist that shed try to cover up her mistakes or argue with her boss.What should she do to overcome her problem?The most dramatic and enduring life changes often occur t
24、hrough community-based initiatives,like Weight Watchers or Alcoholics Anonymous,where there are groups of people invested in your success and for whom you feel responsible.It makes sense 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分
25、共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于7/26 to apply the same principles that have been so successful in dealing with self-destructive habits when cr
26、eating your“dream team”for personal growth.Your team works best with about five people,all of whom care enough about you to be ruthlessly honest.Select people with various backgrounds.Not only will a diverse group come up with original solutions,they are more likely to offer networks and efforts you
27、 may not have access to yourself.Kim,for example,invited both a trusted colleague and her boss to join her team.The role you play is a listener to their criticisms,though its not always easy.Kim argued with her team so much that her colleague finally said,“Look,if you re going to ask for my advice a
28、nd always disagree with it,it s not worth my making the effort to give it.”You can ask your team members to clarify themselves,but do not contradict them,even if you feel a team member has made a terrible misjudgment.This is his“gift”to you.And if four out of five people are giving you the same gift
29、,then they are more likely to point out something right.In a word,by reaching out to your team with generosity when seeking their counsels,you ll be rewarded with the key to your problem.31.What is the passage mainly about?A.It compares the difference between team work and individual 名与分校工作站的名称填写在答题
30、纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于8/26 work.B.
31、It analyzes people who may play different roles in your entire life.C.It suggests you establish a team of advisors to help you make life changes.32.Why do successful life changes often happen on the basis of teams?Because _.A.you are supported by team members and you cant let them down B.people can
32、help each other to get rid of different shortcomings C.your team members can avoid making any misjudgment on you 33.Your“dream team”targets on _.A.establishing your self-esteem B.improving your personality C.developing your work ability 34.A dream team should show diversity in its membership because
33、 _.A.everyone has a unique role in the team B.they can be honest and critical to you C.the team will be creative and resourceful 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人
34、大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于9/26 35.When seeking advices from your team,you should A.turn them down immediately B.respect their criticisms C.correct a misjudgment Part V TRANSLATION(20 points,5 po
35、ints each)Translate the following sentences into Chinese.36.Proposals are another type of persuasive writing.A proposal is a formal report that describes a problem and recommends a solution.The writer establishes and tries to convince the reader to meet that need by taking a specific action.Proposal
36、s may be internal,such as from an employee to a supervisor,or external,such as from a consulting firm to a company.37.To organize a persuasive message,follow these steps:(1)gain the readers attention,(2)show the reader that he or she has a need,(3)explain your solution to that need,(4)present the su
37、pporting information and(5)end by asking for Ii specific action.38.Spoken or written symbols make up the verbal part of a message and are accompanied by nonverbal symbols.However,a nonverbal message may not have a verbal counterpart.Nonverbal symbolsbody language,appearance,touch,space,名与分校工作站的名称填写在
38、答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于10/26 time
39、,voiceexist in written and oral communication as well as in the environment.39.Before sending your resume to prospective employers or scheduling any interviews,you need to analyze the job market.Analyzing the job market involves determining actual job openings and gathering information about organiz
40、ations for which you want to work.Part VI WRITING(30 points,40.10 points,41.20 points)40.Create a table that arranges into rows and columns the information in the paragraph below.Include a title for the table as well as labels at the top of each column.(10 points)The MicroTech Human Resources Depart
41、ment submits the following in formation to top management about five new employees hired during the month of October 2009:Sally Anderson was hired as an IT specialist for the Chicago office at a salary of$38,000;Andre Boulanger was hired as an account representative in our New Orleans office at a sa
42、lary of$45,000;Diana Cabrerra was hired as an auditor in our Boston office at a salary of$42,500;Akeo Matsumi was hired as a programmer in our Chicago office at a salary of$53,000;Sara Beth Walton was hired as a lawyer in our Atlanta-office at a salary of$69,000.名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上
43、试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于11/26 41.You are a senior of unive
44、rsity student majoring in international business.You will graduate this coming July.Write a letter of application for the secretarys vacancy in Mark Shoes Company,which is a multinational corporation.Your letter should include the following information.(20 points)You are familiar with the knowledge
45、and customs in the scope of business and transactions,especially in international trade.Chinese is your native language,but you can speak English and Japanese as well.You have worked as an assistant in a trading firm during a shoes exposition.You have worked as an interpreter for a foreign visiting
46、group.Your professional thesis is about management strategy for multinational corporations.Y ou are cooperative,industrious and optimistic.名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文
47、每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于1/26 试卷代号：6319 湖南广播电视大学 2014 年 1 月开放教育期末考试 商务交际英语（2）试题答题纸 题 号 Part I Part II Part III Part IV Part V Part VI 总 分 得 分 得分 评卷人 Part I.MULTIPLE CHOICES(10 小题，每题 1
48、 分，共10 分)1.2.3.4.5.6.7.8.9.10.得分 评卷人 Part II.TRUE OR FALSE(10 小题，每题 1 分，共 10 分)11.12.13.14.15.16.17.18.19.20.得分 评卷人 Part.QUESTIONS AND SHORT ANSWERS(5小题，每小题2分，共10 分)21.22.23.24.名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每
49、题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月开放教育期末考试商短文每段分共分商务建议书是说服性写作的另一种类型商务建议书是描述问题并提出解决方案的一种正式报告作者设定了某种需要并说服读者采取具体行动以满足这种需要商务建议书可用于内部比如一个雇员写给他的主管或者用于2/26 25.得分 评卷人 Part.READING COMPREHENSION(10 小题，每小题2分，共20 分)Passage 1 26.27.28.29.30.Passage 2 31.32.33.34.35.得分 评卷人 Par
50、t V.TRANSLATION (4 段短文，每段 5 分，共 20 分)36.37.38.39.得分 评卷人 Part VI.WRITING(2 大题，40 题 10 分，41 题 20 分，共 30 分)40 名与分校工作站的名称填写在答题纸的规定栏内考试结束后把试卷和答题纸放在桌上试卷和答题纸均不得带出考场二仔细读懂题目的说明并按题目的要求答题答案一定要写在答题纸的指定位置上写在试卷上的答案无效三用蓝黑圆珠得分得分评卷人小题每题分共分得分评卷人小题每题分共分得分评卷人小题每小题分共分得分评卷人小题每小题分共分得分评卷人段短文每段分共分得分评卷人大题题分题分共分试卷代号湖南广播电视大学年月