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1、1380国开电大本科商务英语3历年期末考试（第三大题阅读选择）题库（排序考试版）1380国开电大本科商务英语3历年期末考试(第三大题阅读选择)题库 排序考试版 说明：可以依据试题首字母音序查找试题及答案。短文Being an effective manager means knowing when to use the right management style.Some styles，for instance，are more people-oriented，while others tend to focus on a project or product.The management
2、style you select will depend on your people skills and knowledge，available resources(like time and money) ，desired results，and，of course，the task before you.The common management styles can be summarized into three categories.The participatory style is the first of its kind.Here，it is critical to gi
3、ve each employee an entire task to complete.If thats not possible，make sure the individual knows and understands his or her part as it relates to the projector task.When people in your team know where they fit in the big picture，theyre more likely to be motivated to complete the task.2020年7月试题 Follo
4、wing that，we have the directing style.Sometimes a situation will call for a direct style of management.Perhaps a tight deadline looms，or the project involves numerous employees and requires a top-down management approach.Here，a manager answers five questions for the employees：What？Where？How？Why？and
5、When？Let employees know what they need to do，how theyre going to do it，and when the questions must be finished.The last one is the teamwork style.If you want to speedup a project and choose the best process for completing that project，managing by teamwork is the way to go.When you motivate people to
6、 pool their knowledge，the results may exceed your expectations.Often，teams can tackle problems more quickly than what you can accomplish on your own.The give-and-take can create a process that you can repeat in other projects. 21.Being an effective manager lies in knowing the right_. 答案management st
7、yle 22.Which of the following is NOT mentioned as a focus of different management styles？ 答案Customers. 23.Which of the following cant be inferred from the passage？ 答案The management style is likely to change because the manager has been replaced. 24.When people in your team know where they fit in the
8、 big picture，they are more likely to be_to complete the task. 答案inspired 25.If you want to speedup a project and choose the best process for completing that project，you can resort to_. 答案teamwork 短文Being an effective manager means knowing when to use the right management style. Some styles，for insta
9、nce，are more people-oriented，while others tend to focus on a project or product. The management style you select will depend on your people skills and knowledge，available resources (like time and money)，desired results，and，of course，the task before you. The common management styles can be summarized
10、 into three categories.内部资料 The participatory style is the first of its kind. Here，it is critical to give each employee an entire task to complete. If thats not possible，make sure the individual knows and understands his or her part as it relates to the project or task. When people in your team know
11、 where they fit in the big picture，theyre more likely to be motivated to complete the task. Following that，we have the directing style. Sometimes a situation will call for a direct style of management. Perhaps a tight deadline looms，or the project involves numerous employees and requires a top-down
12、management approach. Here，a manager answers five questions for the employees：What？ Where？ How？ Why？ and When？ Let employees know what they need to do，how theyre going to do it，and when the questions must be finished. The last one is the teamwork style. If you want to speed up a project and choose th
13、e best process for completing that project，managing by teamwork is the way to go. When you motivate people to pool their knowledge，the results may exceed your expectations. Often，teams can tackle problems more quickly than what you can accomplish on your own. The give-and-take can create a process t
14、hat you can repeat in other projects. 1.Being an effective manager lies in knowing the right _. 答案management style 2.Which of the following is NOT mentioned as a focus of different management styles？ 答案Customers. 3.Which of the following cant be inferred from the passage？ 答案The management style is l
15、ikely to change because the manager has been replaced. 4.When people in your team know where they fit in the big picture，they are more likely to be_to complete the task. 答案inspired 5.If you want to speed up a project and choose the best process for completing that project，you can resort to _. 答案team
16、 work 短文CHOOSE THE BEST ITEM TO COMPLETE THE DIALOG.内部资料 Jenny comes to a bank to open an account. A clerk comes up to help her. A.THEN PLEASE JUST FILL IN THIS FORM WITH YOUR NAME AND ADDRESS IN CAPITAL LETTERS. B.IM AFRAID I DIDNT QUITE CATCH THAT. C.ID LIKE TO OPEN AN ACCOUNT. D.THEN YOUD BETTER
17、OPEN A CURRENT ACCOUNT. E.WELL CONTACT YOU AS SOON AS IT COMES. Clerk：Good afternoon. Can I help you？ Jenny：Yes,答案A. Clerk：A deposit account or a current account？ Jenny：Er，Im not sure. You see，I have monthly remittances sent to me from the Canada Embassy and Id like to have the money paid into an ac
18、count. Clerk:答案A The bank will give you a check book and you can take money out when you need it. Jenny：Fine. What do I have to do？ Clerk：Do you have any form of ID？ Jenny：Will my passport do？ Clerk：Sure.答案A Jenny：No problem. Its done. Clerk：And could you give me your signature here？ Jenny：Sorry？答案A
19、 Clerk：Please sign your name in the blank space below. Jenny：I see. Now here you are. Clerk：Thank you. It will take a few days for your check book to arrive. 答案AYou can inform your embassy of your account number so that your money can be transferred directly. Jenny：Thank you very much. 短文Hard sell a
20、nd soft sell are important business terms and useful strategies for sales staff to know and understand.Both of them can work.The effect depends on the type of customers and the type of products.2021年1月试题 A hard sell is a kind of more direct and forceful sales tactics.The salesperson just keeps expla
21、ining how good the product is，why people should buy it and even how the prices might in er ease if the consumer walks off. A soft sell is a different approach.The salesperson tries to build trust with consumers.He doesnt put pressure on them to buy things，just recommending a product and letting the
22、consumers make their own decisions. An example of soft sell is to distribute free samples to which customers often respond favorably.Businesses can use free samples to build rapport and engage customers in products or services，Recommending products between friends is a little bit like doing soft sel
23、ing.People dont really care if someone else buys the product.They are just giving their honest opinions and trying to be helpful. Humor in advertising is also used to attraet the consumers attention and get them interested in the products or services.Customers often resist hard sales tactics，thus ma
24、king soft-selling much more effective for success. 21.Customers often_hard sales tactics，thus making soft-selling more effective for success， 答案resist 22.Examples of soft sell mentioned in the passage include_. 答案recommending products among friends 23.Making humorous advertisements is one of the app
25、roaches companies use to_. 答案attract peoples interests 24.According to the passage the author indicates that_. 答案soft sell is preferred by business companies 25.Whats the topic and main idea of the passage？_ 答案Selling Strategy Hard Sell and Soft Sell Strategies 短文Hard sell and soft sell are importan
26、t business terms and useful strategies for sales staff to know and understand.Both of them can work.The effect depends on the type of customers and the type of products.2019年7月试题 A hard sell is a kind of more direct and forceful sales tactics.The salesperson just keeps explaining how good the produc
27、t is，why people should buy it and even how the prices might increase if the consumer walks off. A soft sell is a different approach.The salesperson tries to build trust with consumers.He doesnt put pressure on them to buy things，just recommending a pro duet and letting the consumers make their own d
28、ecisions. An example of soft sell is to distribute free samples to which customers often respond favorably.Businesses can use free samples to build rapport and engage customers in products or services.Recommending products between friends is a little bit like doing soft selling.People dont really ca
29、re if someone else buys the product.They are just giving their honest opinions and trying to be helpful. Humor in advertising is also used to attract the consumers attention and get them interested in the products or services.Customers often resist hard sales tactics，thus making soft-selling much mo
30、re effective for success. 21.Whats the topic and main idea of the passage？ 答案Selling Strategy-Hard Sell and Soft Sell Strategies. 22.Customers often_hard sales tactics，thus making soft-selling more effective for success. 答案resist 23.Examples of soft sell mentioned in the passage include_. 答案all the
31、above 24.Making humorous advertisements is one of the approaches companies use to_. 答案attract peoples interests 25.According to the passage the author indicates that_. 答案soft sell is preferred by business companies 短文Hard sell and soft sell are important business terms and useful strategies for sale
32、s staff to know and understand. Both of them can work. The effect depends on the type of customers and the type of products.内部资料 A hard sell is a kind of more direct and forceful sales tactics. The sales person just keeps explaining how good the product is，why people should buy it and even how the p
33、rices might increase if the consumer walks off. A soft sell is a different approach. The sales person tries to build trust with consumers. He doesnt put pressure on them to buy things，just recommending a product and letting the consumers make their own decisions. An example of soft sell is to distri
34、bute free samples to which customers often respond favorably. Businesses can use free samples to build rapport and engage customers in products or services. Recommending products between friends is a little bit like doing soft selling. People dont really care if someone else buys the product. They a
35、re just giving their honest opinions and trying to be helpful. Humor in advertising is also used to attract the consumers attention and get them interested in the products or services. Customers often resist hard sales tactics，thus making soft-selling much more effective for success. 1.Whats the top
36、ic and main idea of the passage？ 答案Selling Strategy-Hard Sell and Soft Sell Strategies 2.Customers often_hard sales tactics，thus making soft-selling more effective for success. 答案resist 3.Examples of soft sell mentioned in the passage include_. 答案recommending products among friends 4.Making humorous
37、 advertisements is one of the approaches companies use to_. 答案arouse peoples interests 5.According to the passage，_. 答案soft sell is preferred by business companies 短文In business，people have to deal in person with all kinds of people.When talking to people within your company who dont speak your lang
38、uage，you may have to use English；these people maybe colleagues or co-workers-who may work with you in your own department，in another part of the building or in another branch.And you may also have to deal with people from outside the organization：clients，suppliers，visitors and members of the public.
39、Moreover，these people maybe friends or strangers-people of your own age，or people who are younger or older than you.2021年7月试题 The relationship you have with a person determines the kind of language you use.For example，its not appropriate to sayHi，how are you!when meeting the Managing Director of a l
40、arge company or to sayGood morning，its a great pleasure to meet you when being introduced to a person youll be working closely within the same team. People usually for man impression of you from the way you speak and be have-not just from the way you do your work.People in different countries have d
41、ifferent ideas of what sounds friendly，polite or sincere-and of what sounds rude or unfriendly!Good manners in your culture maybe considered bad manners in another.Sometimes your body language，gestures and expressions may tell people more about you than the words you use. 21.The topic of the passage
42、 is_. 答案dealing with people in business 22.The language you use when talking with people in business is decided by_. 答案your relationship with the particular person 23.People usually for man impression of you from_. 答案your language and manners 24.Good manners in your culture maybe considered bad mann
43、ers in another.Good manners in this statement mean_. 答案to be have politely 25.The message of the article is that_. 答案dealing with people successfully in business is not easy 短文In business，people have to deal in person with all kinds of people.When talking to people within your company who dont speak
44、 your language，you may have to use English；these people maybe colleagues or co-workers-who may work with you in your own department，in another part of the building or in another branch.And you may also have to deal with people from outside the organization：clients，suppliers，visitors and members of t
45、he public.Moreover，these people maybe friends or strangers-people of your own age，or people who are younger or older than you.2020年1月试题 The relationship you have with a person determines the kind of language you use.For example，its not appropriate to sayHi，how are you!when meeting the Managing Direc
46、tor of a large company or to sayGood morning，its a great pleasure to meet you when being introduced to a person youll be working closely within the same team. People usually for man impression of you from the way you speak and be have-not just from the way you do your work.People in different countr
47、ies have different ideas of what sounds friendly，polite or sincere-and of what sounds rude or unfriendly!Good manners in your culture maybe considered bad manners in another.Sometimes your body language，gestures and expressions may tell people more about you than the words you use. 21.The topic of t
48、he passage is_. 答案dealing with people in business 22.The language you use when talking with people in business is decided by_. 答案your relationship with the particular person 23.People usually for man impression of you from_. 答案your language and manners 24.Good manners in your culture maybe considered bad manners in another.Good manners in this statement mean_. 答案to be have politely 25.The message of the article is that_. 答案dealing with people successfully in