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1、2020年7月1391国开电大本科商务英语4期末考试试题及答案2019年7月1391国开电大本科商务英语4期末考试试题及答案 一、交际用语(共计10分，每小题2分) 1-5题：依据对话内容选择恰当的选项，并将答案序号写在答题纸上。1.Weve done very well so far but if we want to see serious growth，_. Yeah.maybe.But I have my doubts A.it might be time to stick to original business model B.it might be time not to cha
2、nge company model C.it might be time to ditch our old business model and go public 答案C 2.Thanks for inviting me， John， but Ive already made other plans. _Maybe another time. A.I hope you enjoy it. B.Thats good. C.Oh!Im sorry to hear that. 答案C 3.Have you ever tried shopping online? No， never._， espec
3、ially for clothes and shoes. A.I prefer to actually see and touch what Im buying before I pay for it B.I prefer not to actually see and touch what Im buying before I pay for it C.I would rather surf online and I pay for it immediately 答案A 4.Aunt Cindy， do you shop online often? _ A.No， I dont think
4、so. B.Thats a good idea. C.Yes.Its very convenient and the price is often lower than in store. 答案C 5.Betty，well have a buffet party next Saturday.Will you join us? _， Susan.Thank you! A.Id love to B.Im afraid not C.By no means 答案A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写
5、在答题纸上 6.Thats something you can improve by talking to human_. A.courses B.resources C.sources 答案B 7.Then your_will be sold by auction. A.stiff B.staff C.stuff 答案C 8.At the same time， the negotiator keeps things secret_would limit his/her ability to negotiate. A.who B.what C.that 答案C 9.Travelers， whe
6、n_the checks， have to sign the checks in the presence of the bank or service clerks. A.buy B.buying C.to buy 答案B 10.They wanted to_a discussion on economics. A.initiative B.initiate C.initial 答案B 11.Better understanding of teamwork can make you a more effective employee and give you an extra_in your
7、 corporate office. A.edge B.badge C.age 答案A 12.Its said that some measures have been taken_this problem. A.dealing with B.to deal with C.dealt with 答案B 13.His ideas are linked to the theory_markets are efficient， which means market actors taking all available information to create the correct price
8、for things at any given time. A.which B.who C.that 答案C 14.If people_were very valuable they wont buy our stock. A.do think B.think C.dont think 答案C 15.Even though hes_out of college and still a bit green， he is a great co-worker. A.flesh B.fresh C.flash 答案B 16.Looking your customers in the eye shows
9、 that we are listening to them and hearing_. A.why are they saying B.how are they saying C.what they are saying 答案C 17.Some stores even offer_lanes for customers with 10 items or less to checkout quickly. A.express B.expire C.exact 答案A 18.Sometimes I surf online shops to check some related informati
10、on， and then goto a physical store to do the_shopping. A.virtual B.simulated C.actual 答案C 19.While the other people_and discussed the problem together， Ted ignored them. A.interacted B.intensive C.interviewed 答案A 20.We cant manage that_you pay for the installation. A.if B.until C.unless 答案C 三、阅读理解(共
11、计40分，每小题2分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 Businesses are structured in different ways to meet different needs.The simplest form of business is called an individual or sole proprietorship.The proprietor owns all of the property of the business and is responsible for everyth
12、ing. Another kind of business is a partnership.Two or more people go into business together.An agreement is usually needed to decide how much of the partnership each person controls.One kind of partnership is called a limited liability partnership.These have full partners and limited partners.Limite
13、d partners may not share as much in the profits， but they also have less responsibility for the business.Doctors， lawyers and accountants often form partnerships to share their risks and profits.A husband and wife can form a business partnership together.Partnerships exist only for as long as the ow
14、ners remain alive.The same is true of individual proprietor ships. But corporations are designed to have an unlimited lifetime.A corporation is the most complex kind of business organization.Corporations can sell stock as away to raise money.Stocks represent shares of ownership in a company.Investor
15、s who buy stock can trade their shares or keep them as long as the company is in business. A corporation is recognized as an entity一its own legal being， separate from its owners.Aboard of directors controls corporate policies.The directors appoint top company officers.The directors might or might no
16、t hold shares in the corporation.Corporations can have a few major shareholders， or ownership can be spread among the general public.But not all corporations are traditional businesses that sell stock.Some non-profit groups are also organized as corporations. 21.This passage is mainly about_. A.why
17、different forms of business run B.when different forms of business raise money C.how different forms of business are organized 答案C 22.What is usually needed to decide the portion of the partnership each person controls? A.A rule. B.An agreement. C.A regulation. 答案B 23.Who are not included in limited
18、 liability partnerships? A.Full partners. B.Limited partners. C.Unlimited partners. 答案C 24.How can corporations raise money? A.By selling stock. B.By buying stock. C.By holding corporation shares. 答案A 25.Who controls corporate policies in a corporation? A.Chairman of the board. B.Aboard of directors
19、. C.The owner of the corporation. 答案B 26-30题：阅读下面的句子，依据文章内容进行推断，正确的写“T”，错误的写“F”并将答案写在答题纸上。Passage 2 A challenge in working in customer service is to ensure that you have focused your attention on the right key areas， measured by the right Key Performance Indicator(KPI) .One of the most important asp
20、ects of a customer service KPI is what is often referred to as the“Feel Good Factor”.Basically the goal is not only to help the customer have a good experience， but to offer an experience that exceeds expectations.Several key points are listed as follows： Know what products/service you are offering
21、from back to front.In other words， bean information expert.It is okay to say“I dont know”， but it should always be followed up by “but let me find out”or possibly“but this person will be able to assist you”.Whatever the situation maybe， make sure that you dont leave your customer with an unanswered
22、question. Most of the communication that you relay to others is done through body language.If you have negative body language when you communicate with others， it shows that you dont care.Two of the most important aspects of positive body language are smiling and eye contact.Make sure to look your c
23、ustomers in the eye.It shows that we are listening to them and hearing what they are saying.And of course smiling is more inviting than a blank look or frown. Nothing surprises your customers more than an employee going the extra mile to help them.Always look for ways to go above and beyond the expe
24、ctations of your customers.In doing so， it helps them to know that you care and it will leave them with the“Feel Good Factor”that you are searching for. 26.The goal of customer service is to give customers an experience that meets their expectations. 答案F 27.Leave your customer with an unanswered que
25、stion is unacceptable. 答案T 28.Both positive body language and negative body language are necessary in customer service. 答案F 29.Eye contact is one of the most important aspects of positive body language. 答案T 30.The underlined“going the extra mile to help them”in the last paragraph means “going along
26、way to help them”. 答案F 四、写作(共计20分) 31.依据要求完成作文。Please write an application letter for salary raise， according to the following information. (1) You are George， and your boss is Mr.Smith. (2) Your reasons for the letter. (3) Your expectation for the salary raise. 参考答案： Dear Mr.Smith， As I approach my
27、 third year in the job， I find myself more dedicated， devoted and motivated than I ever was.I am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performance.The performance review demonstrate show hard I have worked and how much commitment I am willing to
28、put. I hope you agree with me that better performance and hard work should be rewarded.I hereby kindly ask you to consider a salary adjustment commensurate with my performance.I am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay. Thank you. Sincerely， George