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1、最新1391国开电大本科商务英语4期末考试试题及答案汇编最新1391国开电大本科商务英语4期末考试试题及答案汇编 2021年1月试题及答案 一、交际用语(共计10分，每小题2分) 1-5题：依据对话内容选择恰当的选项。1.Im really fed up with Larry! _ A.Im sorry to hear that. B.Really? C.Hey， whats up? 答案C 2.Aunt Cindy， do you shop online often? _ A.No， I dont think so. B.Thats a good idea. C.Yes.Its very c
2、onvenient. 答案C 3.Are there any disadvantages to shopping online? _But I think this problem will be solved soon. A.It makes life easy. B.It takes sometime for the stuff you buy online to arrive. C.The stuff you buy online arrives quickly. 答案B 4.Is there a bank near here? _ A.No， I dont like it. B.Yes
3、.I saw him this morning. C.Yes.There is one just down the road. 答案C 5.Ill be away on a business trip.Would you mind signing for my express delivery? _ A.I have no time. B.Yes， I do. C.Id be happy to. 答案C 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的最佳选项。6.We used to_cash advances. A.had B.ha
4、ving C.have 答案C 7.We cant manage that_you pay for the installation. A.if B.when C.unless 答案C 8.The same is true_individual proprietorships. A.of B.to C.at 答案B 9.When the rest of the room_emotional， stay cool and use logic to negotiate and close. A.get B.gets C.got 答案A 10.But Jerry， have you really t
5、hought this_?You would essentially be giving up the company that your great-grandfather built. A.through B.of C.about 答案A 11._friends and colleagues greeted each other with that day was“Bought anything today?” A.That B.Who C.What 答案C 12.The franchisor_the franchisee should observe the regulations to
6、 make the business go well. A.or B.as well as C.either 答案B 13.Trademarks， proprietary service marks and regulations need_carefully. A.to be observed B.be observed C.being observed 答案A 14.Customers wont find store clerks sitting around_. A.watching TV or playing cards B.to watch TV or play cards C.wa
7、tching TV or to play cards 答案A 15.The long-term assets are known as_assets. A.fixed B.current C.net 答案A 16.In business， whatever you do， do not_illegal benefit. A.chase B.choose C.challenge 答案A 17.Even though hes_out of college and still a bit green， he is a great co-worker. A.flesh B.fresh C.flash
8、答案B 18.It will_about eight percent more than initially projected. A.spend B.pay C.cost 答案C 19.Im still working on_a few problems. A.iron in B.to iron at C.ironing out 答案C 20.Although he has sought to find a peaceful_， he is facing more pressure from his business rivals. A.solute B.solve C.solution 答
9、案C 三、阅读理解(共计40分，每小题2分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。Cyber Monday rocked while mobile sales roared. The day widely regarded as the Super Bowl of online sales created a record day for retailers， including Walmart， and marked a shift in shopping preferences as smart phones and tablets drove nearly
10、 a third of trafficand for some retailers， more than half. W expects to register its biggest Cyber Monday yet， coming off a record Black Friday weekend online.Heading into the afternoon Monday， the website had already soldout of PlayStation 4 and Xbox One consoles， which werent even discounted.Signi
11、ficant savings on TVs and tablets also encouraged shopping， says Joel Anderson， CEO of W. Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week， as online deals stretch well beyond Monday. As of 6 p.m.ET， sales on Amazon were up 44.3%over last year， whi
12、le sales at eBay were up 32.1%， according to Channel Advisor， which tracks third-party sellers on eBay and Amazon.The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers， says Scot Wingo，CEO of Chan
13、nel Advisor. Flash-sale site Rue La La started Cyber Monday deals on Sunday with a“Cyber thon”that drew more than 350， 000 people to the site.The sale promoted as much as 80% off on more than 150 brands.On Monday， sales of Cole Haan and Pandora Jewelry merchandise were strongest， CEO Steve Davis say
14、s. 21.Retailers used moble devices and drove nearly a third of traffic， or even more than half to online shopping.As we know that_doesnt belong to the mobile device. A.tablets B.smart phones C.personal computer 答案C 22.PlayStation 4 and Xbox One consoles were sold out on_the afternoon Monday although
15、 they werent even discounted. A.eB B.W C.A 答案B 23.According to_sales on Amazon were up 44.3%over last year， while sales at eBay were up 32.1%. A.Walmart B.Rue LaLa C.Channel Advisor 答案C 24.Cyber Monday deals on Sunday with a“Cyber thon”that drew more than_people to the site. A.350，000 B.35，000 C.3，5
16、00，000 答案A 25.We can infer from the passage_isnt an online retailer. A.Sears B.Channel Advisor C.Walmart 答案B 26-30题：阅读下面的句子，依据文章内容进行推断，正确的写“T”，错误的写“F”。Passage 2 A challenge in working in customer service is to ensure that you have focused your attention on the right key areas， measured by the right
17、Key Performance Indicator(KPI) .One of the most important aspects of a customer service KPI is what is often referred to as the“Feel Good Factor”.Basically the goal is not only to help the customer have a good experience， but to offer an experience that exceeds expectations.Several key points are li
18、sted as follows： Know what products/service you are offering from back to front.In other words， bean information expert.It is okay to say“I dont know”， but it should always be followed up by “but let me find out”or possibly“but this person will be able to assist you”.Whatever the situation maybe， ma
19、ke sure that you dont leave your customer with an unanswered question.Most of the communication that you relay to others is done through body language.If you have negative body language when you communicate with others， it shows that you dont care.Two of the most important aspects of positive body l
20、anguage are smiling and eye contact.Make sure to look your customers in the eye.It shows that we are listening to them and hearing what they are saying.And of course smiling is more inviting than a blank look or frown. Nothing surprises your customers more than an employee going the extra mile to he
21、lp them.Always look for ways to go above and beyond the expectations of your customers.In doing so， it helps them to know that you care and it will leave them with the“Feel Good Factor”that you are searching for. 26.The goal of customer service is to give customers an experience that meets their exp
22、ectations. 答案F 27.Leave your customer with an unanswered question is unacceptable. 答案T 28.Both positive body language and negative body language are necessary in customer service. 答案F 29.Eye contact is one of the most important aspects of positive body language. 答案T 30.“Going the extra mile to help
23、them”in the last paragraph means“going along way to help them”. 答案F 四、写作(共计20分) 31.依据要求完成作文。According to the sample letter above and based on the following information， you are required to write an invitation letter to your business partners and invite them to China. (1) Your name and position：Simon
24、 Zhang， President of Tianjin Trust Int1TradeCo.，Ltd (2) Your business partners； Mr.James Laird and Mr.Luke Smith (3) Time of visit：between Jan. 28 and Feb. 4 (4) Purpose of visit：potential financing (5) Expenses to be borne by：your business partners 备注： 依据上述信函样本，并依据以下信息，您须要向您的商业伙伴写一封邀请函，邀请他们来中国。（1）您
25、的姓名和职位：张锡蒙，天津信托国际贸易有限公司总裁； （2）您的商业伙伴：詹姆斯莱尔德先生和卢克史密斯先生； （3）参观时间：1月28日至2月4日； （4）访问目的：潜在融资； （5）由您的业务伙伴担当的费用。参考答案： 2020年7月试题及答案 一、交际用语(共计10分，每小题2分) 1-5题：依据对话内容选择恰当的选项，并将答案序号写在答题纸上。1.Im really fed up with Larry! _ A.Im sorry to hear that. B.Really? C.Hey， whats up? 答案C 2.Hello， is that Sail Moving Compan
26、y? _ A.Yes， this is Jack speaking.Thanks for calling.What can we do for you? B.Yes， Im Jack， Thanks for calling.What can we do for you? C.Yes， speaking.What can I do for you? 答案A 3.Are there any disadvantages to shopping online? _But I think this problem will be solved soon. A.It makes life easy. B.
27、It takes sometime for the stuff you buy online to arrive. C.The stuff you buy online arrives quickly. 答案B 4.Could you be so kind as to turn down that rock“n”roll?Im preparing for tomorrows meeting report. _ A.Its none of you business. B.No， I dont think so. C.Sure.Sorry to disturb you. 答案C 5.I had a
28、 really good weekend at the seaside. _ A.Oh， thats very nice of you. B.Oh， Im glad to hear that. C.Its a pleasure. 答案B 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上 6.The processing time_per embassy. A.various B.variety C.varies 答案C 7.It will_about eight percent more tha
29、n initially projected. A.spend B.pay C.cost 答案C 8._has good reputation will sooner or later be successful in his business. A.whatever B.whoever C.who sever 答案B 9.When the rest of the room_emotional， stay cool and use logic to negotiate and close. A.get B.gets C.got 答案B 10.Some stores even offer_lane
30、s for customers with 10 items or less to checkout quickly. A.express B.expire C.exact 答案A 11.The same is true_individual proprietorships. A.of B.to C.at 答案C 12.Some of the customers complaints seem_. A.in acceptable B.unacceptable C.unaccepted 答案B 13.That might be acceptable_you handle the insurance
31、 fees. A.if B.whether C.even if 答案A 14.The franchisor_the franchisee should observe the regulations to make the business go well. A.or B.as well as C.either 答案B 15.Some of the_solutions will support these requirements better at the moment. A.property B.prosperity C.proprietary 答案C 16.Did you get the
32、 financial records_shape for your audit next month? A.into B.in C.from 答案A 17.They exchanged tales of_or disappointing news of popular items sold out minutes after the spree began at midnight. A.bargains B.deals C.goods 答案A 18.One kind of partnership is called a limited_partnership. A.obligation B.r
33、esponsibility C.liability 答案C 19.Travelers， when_the checks， have to sign the checks in the presence of the bank or service clerks. A.buy B.buying C.to buy 答案B 20.The instruction describes completely the_and its safety basis. A.faculty B.facilitate C.facility 答案C 三、阅读理解(共计40分，每小题2分) 21-25题：阅读下列短文，从A
34、、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 Emotions play an important part in the negotiation process， although it is only in recent years that their effect is being studied.Emotions have the potential to play either a positive or negative role in negotiation.During negotiations， the decision as to wh
35、ether or not to settle rests in part on emotional factors.Negative emotions can cause intense and even irrational behavior， and can cause conflicts and negotiations to breakdown， but maybe instrumental in attaining concessions.On the other hand， positive emotions often facilitate reaching an agreeme
36、nt and help to maximize joint gains， but can also be instrumental in attaining concessions.Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries. 21.Emotions play an important role duri
37、ng the negotiation， although their effect is being studied just_. A.at the beginning of negotiation practice B.during the negotiation process C.not long before 答案C 22.Negative emotions may_make concessions. A.be helpful to B.be harmful to C.be nothing to 答案A 23.During negotiations， the decision as t
38、o whether or not to settle depends_on emotional factors. A.totally B.to some extent C.completely not 答案B 24.Attaining concessions can be done_. A.only by negative emotions B.only by positive emotions C.by both negative and positive emotions 答案C 25.In different cultures， negotiators should use_strate
39、gies to show positive and negative emotions. A.the same B.different C.no 答案B 26-30题：阅读下面的句子，依据文章内容进行推断，正确的写“T”，错误的写“F”并将答案写在答题纸上。Passage 2 The balance sheet is produced at the end of a companys financial year，and is a snapshot of its financial situation.It shows the companys assets and liabilities a
40、t that point in time. There are two halves to a balance sheet.The top half shows where the money is being used in the business(the net assets) ， and the bottom half shows where this money came from(the capital employed) .The total of each half should be the same，hence the expression balance sheet. T
41、here are two kinds of assets-long-term and short-term.The long-term assets are known as fixed assets， and include the land， buildings， machinery and vehicles that are used in connection with the business.All fixed assets except land are depreciated as they wear out overtime.The total fixed assets ar
42、e the value of the fixed assets， less the accumulated depreciation. The short-term assets are known as current assets， and include cash， stocks and receivables that are due within one year. The top half of the balance sheet also includes liabilities， that is all debts and obligations owed by the bus
43、iness to creditors.Current liabilities are those debts that must be paid within the year， such as wages earned but not yet paid.Long-term liabilities may include mortgages and other loans that will not have been paid off within the year. The top half of the balance sheet therefore consists of the to
44、tal of fixed and current assets， less the current and long-term liabilities， giving the net assets. The bottom half of the balance sheet shows where this money came from.For a limited company， this will include the money raised by issuing shares， and is known as the share capital.The business may al
45、so have ploughed some of the money back into building up the business.This is called retained profit. The bottom half of the balance sheet therefore consists of the total of share capital and retained profits， giving the capital employed. 26.The top half of a balance sheet shows where the money is b
46、eing used in the business. 答案T 27.All fixed assets are depreciated as they wear out overtime. 答案F 28.The short-term assets are known as fixed assets. 答案F 29.Current liabilities are those debts that must be paid within the year. 答案T 30.The money ploughed back into building up the business is called r
47、etained profit. 答案T 四、写作(共计20分) 31.依据要求写作文。Write a resignation letter according to the information below.(依据以下信息写一封英文辞职信) Suppose you are Jason Law， CEO of Starwoods.Write a resignation letter to the Board of Directors based on the following information. (1) Resign due to personal health problem； (2) Participate in the search for a successor； (3) Continue as CEO until a new CEO is sele