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1、国开电大本科管理英语4机考真题（第十二套）说明：整理于2023年7月17日；适用于2024年1月国开电大期末机考。第一大感、会标用错（单选题）1-5题:选择正确的语句完成下列对话。1 .一Could I borrow your iPad for a few hours?-. Enjoy your time.A.No, I am sorryB.Sure, here you areC.It doesnt matter答案B2 .一Dont worry, Mum. The doctor said it was only a common cold.! ril tell Dad theres noth
2、ing serious.A.What a reliefB.How surprisingC.Im so sorry答案A3 .一I think weH have to talk later. Tve got to go now. Great seeing you.A.Nice meeting youB.Good ideaC.You must be joking答案A4 .You have to believe in yourself. No one else will, if you dont. Confidence is really important.A.Its not my cup of
3、 teaB.I dont think soC.I couldnt agree more答案C5 .一Scott, Id like to have your opinions about my written report., But I have one suggestion.A.Thafs a good ideaB.You are too modestC.It looks fine to me答案c第二大题、翎汇鸟辂构（单选题）1-15题:阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项。1 .ItS about my new role as project coordi
4、nator that Im.A.taking offB.taking onC.taking awaythat managers have to be concerned with efficiency and答案B2 .The responsibilities in handbook effectiveness in the work process.A.implyB.indicateC.interrupt答案B1.1 have no idea you mean.A.whatB.thatC.how答案A4 .Men and women in the team are interested in
5、 different things, we should avoid them somethingthey dont want.A.giveB.givingC.Being able to答案B5 .The director says to me, argue with customers.”A.DoB.CantC.Dont答案C6 .foster a creative culture, it is important to find the right employees during the recruitment processand bring them into the company
6、.A.With the purpose ofB.In order thatC.In order to答案C7 .Reglllar and concrete feedback is important when with a worker who is not performing up to herpotential.A.to deal8 .dealingC.dealt答案B8Their economy is export.A.orientedB.orientatingC.orientation答案A9 .Pleaseyour hand if you have any question at
7、all.A.raiseB.riseC. arise答案A10 .At a rough, we will take another four weeks to finish this plan.A.estimateB.valueC.amount答案AH-Greater employee satisfaction higher performance.A.distributes toB.attributes toC.contributes to答案C12 .J think a big part of it is we know how to have fun on the job.A.thatB.
8、whichC.why答案A13 .The demands and requirements placed on the CEO of Sony are different from on the manager ofyour local Wendys restaurant.A.theseB.thoseC.which答案B14 .The leader at creating opportunities to provide rewards, recognition and thanks to his or her staff.A.exceedsB.excellentC.excels答案C15 .
9、All the guests are seated in the front row.A.distinguishingB.extinguishingC.distinguished答案C第三支匙、回接理解(选择题)1题:阅读下列短文，从A、B、C三个选项中选出一个正确答案。i The meaning of “communication“ goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well
10、 as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, were going to advance?9 back to his Com
11、mand Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutatecT to become “Send three and four-pence, were going to a dance.The reinforcements never arrived.You can demonstrate this same principle, albeit on a less dramatic scale, by trying to
12、 play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.In a business, there are three main types of communication failure. Each has its own indicative signs.The first type is known as allocative failure. This occurs when
13、a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stock
14、s will fall and there will be under staffing. If the inverse happens, there will be a surplus of stocks and over staffing.The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direc
15、tion in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not f
16、oster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.精别提醒：声题是5个小题，需要掂
17、劭各超范右边的藻劭条使5个锹做显东=束做答/ /选择题.What does the phrase confirming reception of the sent messages mean in Paragraph 1?A.To make sure that the messages are sent to the right receivers.B.To make sure that the messages are fully understood.C.To make sure that the messages are correctly understood by the right
18、 receivers.答案C选择题”11 the famous British Army Commander story, which step probably was right in the communication chain?A.Conceiving.B.Sending.C.Receiving.答案A选择题What is Chinese whispers?A.Who whispers in Chinese.B.A game to pass messages around in a whisper.C.Chinese people who dont normally talk ver
19、y loudly.答案B选择题When does6Callocative success?,happen?A.The right information goes to the right place.B.A company gathers information from under staffing departments.C.The correct information will be sent by the right department.答案A选择题According to the last paragraph, what result will be caused by hum
20、an failure?A.Increasing creativity across departments.B.Inadequate communication between departments.C.Increasing customer complaints.答案B第四丈墓、回接理斛（判断题）1题:请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”。1 Performance Management and Performance AppraisalPerformance management aims to acknowledge employee achieveme
21、nts, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprises goals and gain pers
22、onal and job satisfaction. It is a vital part of any quality human resource system.Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterp
23、rise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:identifying the critical positionsdetermining the most important competencies fbr those positionsproviding the education, training and feedback requir
24、ed by employeesholding each person accountable fbr their resultsThe key to the performance management process is 9performance appraisal Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic proce
25、ss of feedback on an employees work performance, and agreement to future training plans, job goals and job aspirations.To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a
26、very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.清剃梃破：中题*5个小题，化要找劭答题轴右边的惊劭条使5个被题房东出来做答/ /判断题Performance management is a very important part o
27、f any quality human resource system. 答案T判断题.The aim of performance management is to punish unqualified employees.答案F判断题An enterprise can be better placed to meet competitive challenges by providing the education, training, and feedback required by employees, for example.答案T判断题.Eveiy enterprise can e
28、xpect high performance from each employee.答案F判断题600述0011211 management” is also called performance appraisal”,答案F第五大感、作女感Write an essay with at least 100 words on“The Importance of Having a Sense of Team Responsibility.标准答案一：There is no doubt that Team Responsibility plays an indispensable role in p
29、ersonal development, for instance, in the workplace.There are several factors accounting for this perspective and the following are the most typical ones. First and foremost, a strong sense of Team Responsibility is helpful to develop harmonious interpersonal relationships. As we all know, we are ve
30、ry likely to spend more time with our colleagues than our families after entering the workplace. Therefore, the sound working atmosphere and interpersonal relationships among employees are crucial to both physical and mental pleasure. In addition, Team Responsibility can improve efficiency. In the f
31、ast-paced modern society, time is money and efficiency holds the key to saving time. As the saying goes, two heads are better than one. So great importance should be attached to the cultivation of the sense of Team Responsibility and we will eventually benefit from it.From what has been mentioned ab
32、ove, we can come to the conclusion that the sense of Team Responsibility is a kind of good personal quality, which deserves our attention.标准答案二：Whether team members have a sense of responsibility and a strong sense of responsibility is related to the development of the whole team, and sometimes even
33、 to the survival of the team. So we must cultivate and strengthen the sense of responsibility of team members. How to strengthen employees9 sense of responsibility?1. Establish a strict workflowThe team should establish a strict work process so that employees can work according to rules and have a c
34、lear target. In this way, the team can measure whether the members are conscientious in completing the task.2. Encourage employees to feel important in the enterpriseThe bosss recognition of employees will give them great encouragement. This kind of encouragement can make employees love their work more, strengthen their sense of ownership, and enhance their sense of identity and belonging to the enterprise.