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1、国开电大本科管理英语4机考真题（第七套）说明：阅读理解选择和阅读理解判断题每个大题5个小题，机考时答题框页面试题是显 示不全，需要需要学员下拉答题框右边滚动条才能是试题全部显现出来。第一丈墓、会标用将（单选题）1-5题:选择正确的语句完成下列对话。1 .一Do you mind if I use vouchers to spend in a restaurant?*A.Yes, pleaseB.Not at all. Go aheadC.No, thank you答案B2 .Yoiir shoes go well with your dress.A.I bought it at half pr
2、ice8 .Thanks for your complimentC.No, its not so good答案B3-Will you help me arrange a meeting with Mr. Brown, please?, I have to finish my project right now.A.No, no wayB.Yes, will doC.Sorry, I cant答案C9 .HOW did your meeting go yesterday?, It was really frustrating actually.A.Not so goodB.Very goodC.
3、Nothing special答案A10 Youd better not push yourself too hard. You can ask the team and listen.A.You are rightB.No, we cant do thatC.I think it will kill our time答案A第二丈墓、镯汇鸟辂构（单选题）1-15题:阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项。1 .To reduce theloss during the change, we must make sure we have the necessary s
4、kills.A.productivityB.producingC.produced答案C2 .To be, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals.A.effectivelyB.effectiveC.effect答案B3 .AT&T found that employees with better planning and decision-making skills w
5、ere to be promotedinto management jobs.A.more likelyB.more likableC.more unlikely答案A4.1n high school, I am equally comfortable as a member of a team and independently.A.to workB. workingC.work答案B5.1 have been very lucky to have had managers during my career so far. A.terrificB. terribleC.terrifying答
6、案A6 . Without his assistance, I the research last month.A.would not have completedB.could not finishC.should not finish答案A7 .Middle managers directly top management.A.lied inB.lied toC.lied with答案B8.She is very adaptive and soon to the campus life.A. adoptedB. adaptedC.addicted答案B9 .An agreement was
7、 reached on the of mutual respect and mutual interest.A.basicB.baseC.basis答案C10 .They depend on each other to survive. In other words, they are for survival.A.interwovenB. in terdependentC. international答案B11 .the job, employers dont want to hire people who are difficult to get along with.A.Despite
8、ofB.Because ofC.Regardless of答案C12 .with English, Chinese is generally believed to be more difficult to learn.A.ComparedB.CompareC.Comparing答案A13 .The total budget has been for this project.A.allocateB.allocatesC.allocated答案C14 .The world largest search engine company provides a free search service
9、users can get relevantresults in an instant.A.with thatB.in whichC.with which答案C15 They have come to the conclusion this winter will be even colder than before.A.thatB.forC.which答案A第三支殿、回裱理解(选择题)1题:阅读下列短文，从A、B、C三个选项中选出一个正确答案。The meaning of “communication” goes a lot deeper than people often think.Co
10、mmunication is about conceiving,sending,receiving,and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication.Ineffective communication can be disastrous.There is a famous story of a British Army Commander w
11、ho sent the messageSend reinforcements,we9re going to advance.,9back to his Command Center,through along chain of subordinates.When the message finally reached the Command Center,it hadmutatedto become6Send three and four-pence,were going to a dance.The reinforcements never arrived.You can demonstra
12、te this same principle,albeit on a less dramatic scale,by trying to play Chinese Whispers with more than 20 people.lt is highly unlikely the same message you started with will be the one you end with.In a business,there are three main types of communication failure.Each has its own indicative signs.
13、The first type is known as allocative failure.This occurs when a firm is not gathering enough intelligence about its market or(most often) ,the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If demand is rising but the firm is
14、 suffering from allocative communication failure,then stocks will fall and there will be under staffing.If the inverse happens,there will be a surplus of stocks and over staffing.The second type is executive failure,where communication to trigger specific events/actions is either late,lacking or in
15、error.The symptoms of this area general loss of direction in the company or departments,a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.The final type is human failure.This occurs when the general culture of a business or the relationships bet
16、ween particular individuals or departments do not foster effective communication.This leads to alienated staff,an increase in staff turnover,an increase in absenteeism and general frustration among staff.Creativity,especially that which takes place across departmental boundaries,is likely to suffer
17、hugely as team synergy slips.选择题收粽A.To make sure that the messages are sent to the right receiversB.To make sure that the messages are fully understood.C.To make sure that the messages are correctly understood by the right receivers.答案C选择题6n the famous British Army Commander story, which step probab
18、ly was right in the communication chain?A.Conceiving.B.Sending.C.Receiving.答案A选择题.What is Chinese whispers?A.Who whispers in Chinese.B.A game to pass message around in a whisper.C.Chinese people who dont normally talk very loudly.答案B选择题Allocative failure does NOT happen when.A.the right information
19、goes to the right placeB.a company gathers false informationC.the correct information is not received by the right department or person答案A选择题According to the passage,which of the following cases does NOT belong to human failure?A.Increasing creativity across departments.B.Inadequate communication be
20、tween departments.C.Increasing customer complaints.答案c第四支感、陶裱理箫（判断题）1题:请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”。Jack Welch Leading Organizational Change at GEWhen Jack Welchthe Chairman and CEO at General Electric（GE） retired in 2001,he could look back at a very successful career.He became CEO in 1981 at
21、the age of 45.At that time,GE had a very complex organizational structure with considerably bureaucratic rules.One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2 in the irrespective areas.If this was not the ca
22、se,managers had the options of fixing the problem,selling their particular business,or closing it.In an effort to streamline the organization,Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.The restructuring was followed by changing the organizationa
23、l culture and the managerial styles of GEs managers.One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions.At the beginning of the meetings,the superior presented the challenges for his or her organizational unit.Then the superior
24、had to leave,requesting the groups to find solutions to the problems.Facilitators（会议主持人）helped these discussions.On the last day,the superior was presented with proposed solutions.He or she then had three choices:to accept the proposaLnot to accept it,or to collect more information.This process put
25、great pressure on the superior to make decisions.Another program to improve effectiveness and efficiency was Best Practices.The aim was to learn from other companies how they obtained customer satisfaction,how they related to their suppliers,and in what ways they developed new products.This helped t
26、he GE people to focus on the processes in their operations that would improve the companys performance.Jack Welch was personally involved in developing managers at GEs training center in Crotonville. Leaders,Welch suggested,are not only those who achieve results but also those who share the values o
27、f the company.判断题Jack Welch retired at the age of 65答案仃判断题*Jack Welch insisted that each of the businesses should beat least number 3in their respective area .答案F判断题the business could not meet Welchs change requirements,its manager had 3choices.答案T判断题The restructuring went before changing the organi
28、zational culture and the managerial styles of GEs managers.答案T判 断题The Work Outlasted a week答案F第五支您、作丈题1 .Write a composition of at least 100 words on My Dream Job. Your writing should include the followings: (l)Position: customer service representative;(2)Ability: communication and customer service
29、skills;(3)Reason: an expert in the product line and strong relationships with customers.标准答案一:What I look for in a job, and what I love about this customer service representative position, is the ability to utilize my communication and customer service skills. I love interacting with customers and q
30、uickly and effectively problem solving with them. Down the road, after becoming an expert in your product line and developing strong relationships with your customers, I would love to work in sales.标准答案二：Everyone has an ideal career in mind. My ideal career is to be a qualified customer service repr
31、esentative.First of all, I have multi-dimensional abilities such as active listening, verbal expression, and interpersonal skills;Secondly, I am good at having a clear understanding of myself, others, and the situation in the process of communication, clarifying my communication goals, and being good at understanding the thoughts and feelings of others;Third, I have certain professional skills. As a customer service officer, I can send the technology to users after the companys products are sold, so as to better serve the society.