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1、商务交际英语（2）期末复习题一、单选题（共20题，40分）1、Effective listeners also share the responsibility （ ） communication and overcome poor listening habits that inhibit good listening. （2 分）A、aboutB forC、ofD、on2、 I dont like the spots programs on Sundays, （）.（2夕）A、So do I.B、Neither do I.3、We can improve our listening com
2、prehension by （）.（2 分）A、focusing on the main ideaB、evaluating the message by comparisonC、providing feedbackD、all of the above4、A synonym for （） is difference. （2 分）A、diversityB、groups5、 （ ） is used to provide a realistic view of a specific item or place. （2 分）A、A mapB、A pictureC A drawingD、A table6
3、If verbal and non-verbal symbols in the sendees message conflict, receivers generally （）.（2分）A、believe the non-verbal symbols over the verbal symbolsB、believe the verbal symbols over the non-verbal symbolsC don*t know which to believeD、believe both the verbal and non-verbal symbols7、 One way to main
4、tain honest relations with customers is to offer them （） , not （） . （2 分）A、facts, opinionsB、opinions, facts8、Which of the following is NOT included in the common abuses of memos? （） （2 分）A、Written too frequently.8、 Written to gain attention.9、 Written to express one main idea.D、Written by a committe
5、e.9、Which of the following is NOT the nonverbal symbol in spoken messages? （） （2 分）A、Font selectionB、Facial expressions.C、Appearance.D、Para-language.10、To communicate effectively, the sender must （） . （2 分）A、use audience analysis, examine the messages environment, encourage and interpret feedbackB、u
6、se audience analysis, read and listen effectivelyC、use audience analysis and overcome external and internal barriers to communicateD、speak and write clearly, and use proper equipment11 一What would you like, tea or coffee? 一 （） .（2 分）A、Yes, I would.B、Coffee, please.12、 Both external and internal cust
7、omers should be treated the same with （ ） . （2 分）A、respectcourtesyC、honestyD、all of the above13、一Hello, could I speak to Don please? 一 （）,（2 分）A、Who are you?B、Whos speaking?14 The only external barrier to effective listening is （）.（2 分）A、an environmental distractionB、our attitude about the speakerC、
8、our prejudicesD、our lack of attention15、一 Could you tell me where Mr. Lake is?一（）,（2 分）A、From England.B、 At the office.16、一May I help you, madam? 一（）.（2 分）A、 Yes, Fd like 2 kilos of oranges.B、Yes, I know what to buy.17、An obstacle to the communication process is called （） . （2 分）A、internal barrierB、
9、communication barrier18 Each step in instructions （ ）.（2 分）A、is numberedB、starts with a verbC、is listed sequentiallyD、all of the above19 A set of instructions explains how to perform a task, （ ） a process description explains how something works. （2 分）A、whenB、whileC、beforeD、after20 Manuals are （） th
10、an instructions usually covering several related processes. （2 分）A、longer but simplerB、longer and more complexC、shorter and simplerD、shorter but more complex二、判断题（共15题，30分）1 To communicate effectively, the sender must use audience analysis and overcome external and internal barriers to communicate.
11、（2 分）2、A letter contains both verbal and nonverbal symbols. （2 分）3、Use passive listening and read nonverbal cues to interpret the listeners response. （2 分）4、A line chart is used to compare one or more quantities with another. （2 分）5、When conversing with a coworker, the distance between the two of yo
12、u sends a nonverbal message. （2 分）6、Cultural difference can be communication barriers. （2 分）7、If you are enthusiastic about your topic, you increase the probability of your audience becoming enthusiastic about it also. （2 分）8、When a hitchhiker raises an arm and fist, and extends a thumb he is using
13、nonverbal communication that substitutes. （2 分）9、A service provider who makes a mistake is behaving unethically. （2 分）10 Visual aids options include posters and flip charts; transparencies, slides, and computer presentations; whiteboards, and handouts. （2 分）11、The stationary used for a companys docu
14、ments is a nonverbal symbol. （2 分）12 When communicating with other people, remember that everyone wants to feel valued, respected, and understood. （2 分）13To overcome diversity in the workplace, the best plan is to overlook difference.（2 分） 14、An organization chart is used to show lines of authority
15、and relationship among departments.（2分）15、People read a process description to learn how to perform a task. （2 分）三、简答题（共6题，30分）1、 Translate the following sentences into ChineseThe nonverbal messages you send by means of your appearance, posture, and facial expressions are strong messages. （5 分）2、 Tr
16、anslate the following sentences into ChineseThen, I decided to put a constraint on myself: Just spend 15 minutes each day working toward this goal. Of course I have 15 minutes to invest in this project every day! In five days, I made more progress than I had in the previous five weeks. Progress bege
17、ts progress, and now the project has momentum of its own. （5 分）3、 Translate the following sentences into ChineseBusiness letters are used to communicate written messages to persons outside an organization. Letters are also used to communicate formal written massages to employees within an organizati
18、on. Business letters arc considered to be more formal than memos. （5 分） 4、 Translate the following sentences into ChineseA receiver is likely to remember a nonverbal message even after he or she forgets a specific verbal message. （5 分）5、 Translate the following sentences into Chinese“Its my turn to
19、take the minutes, so please let me know if theres anything special you want me tomake a note of.” （5 分）6 Translate the following sentences into ChineseInnovation. Its easy to talk about it - its probably one of your departments key goals or built into your companys mission statement but its not so e
20、asy to do. Its even harder to make it a habit in your day-to-day workflow. （5 分）商务交际英语（2）期末复习题参考答案一、单选题（共20题，40分）I. B 2.B3. D 4. AII. B 12. D 13. B 14. A5. B 6. A 7. A 8.C9. A15. B16. A 17. B 18. D19. B10. C20. B二、判断题（共15题，30分）6.T7.T8.T14. T 15. Fl.T 2.T3. F 4. F 5. T9. F 10. T 11. T 12. T 13. F三、简答
21、题（共6题，30分）L你通过外表、姿势和面部表情发出的非言语信息是强烈的。2 .然后，我觉得给自己一些限制：每天只花15分钟完成这件事。当然我每天都有15分钟 完成这件事！坚持五天后，我所取得的进步比之前5周的进步多得多，进步推动进步，现在 这个栏目已经很受欢迎了。3 .商务信函是用于与机构外部的人员交流的一种书面形式。商务信函还可用于机构内部雇员 之间的正式的书面文件交流。商务信函被认为比便笺更正式。4 .信息接收者有可能在一段时间后甚至忘记了特定的口头信息，但是仍然记住了非言语信 息。5 .轮到我来做记录了。如果你有特别想让我记录的，请告诉我。6 .创新，谈论一下倒是挺容易的，也许就是部门目标之一或构建公司的任务计划，但实行 起来一点都不容易呀。甚至还比把它成为你每天工作流程中的习惯更困难。