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1、商务交际英语（1）综合复习题注：找到所考试题直接看该试题所有题目和答案即可。查找按键：Ctrl+F超越高度一.单选题（共20题，40分）1 .（单选题，2分）The process of reviewing and correcting the final draft of a written document is called.A.proofreadingB.editingC.revisingD.writing正确答案：A.（单选题，2分）Which of the following is NOT included in the common abuses of memos?A.Writt
2、en too frequently.B.Written to gain attention.C.Written to express one main idea.D.Written by a committee.正确答案：D.（单选题，2分）Which of the following best describes a memo written to a vice president from a department supervisor?A.Upward , formal, and internal.B.Lateral, formal, and internal.C.Upward , in
3、formal, and internal.D.Upward , informal, and external.正确答案：A.（单选题，2分）In a letterSincerely yours is.A.the complementary closeB.the salutationC.the letter addressD.greeting正确答案：A.（单选题，2分）Which of the following letter parts is optional?A.datelineB.subject lineC.writer1 s nameC.You have to put a short
4、paragraph after several short paragraphs.正确答案：B一、 单选题1、Which of the following is NOT an external barrier to communication?A、 Motivation or interests.B、 Environmental factors such as lighting and heat.C A closed or authoritarian climate.D An open climate in which communication flows easily.答案：A2 Inst
5、ead of making judgments based on stereotypes, you shouldA、 develop your own groups into which to categorize peoplelearn to understand people as individualsB、 judge people according to their appearanceD assume similarities and differences based on a persons cultural background正确答案：B3、The sender signs
6、 his or her initials or name to a memo to indicate that he or sheA、 is in a high-level positionwants and immediate reply to the memoB、 has read the memoD wants the memo filed正确答案：C4、What is the main objective of a message that tells the receiver about a new product that will soon be available in sto
7、res?A、To informB、To requestC、To recordD、To persuade正确答案：D5、The OK sign means in France.A、 worthlessall right,B、 acceptableOK正确答案：A6、Which of the following would be part of an analytical report?A、 Problem statement.B、 Conclusions.C、 Recommendations.D All of the above.正确答案：D7、Which of the following is
8、 NOT included in the common abuses of memos?A、 Written too frequently.B、 Written to gain attention.C、 Written to express one main idea.D、 Written by a committee.正确答案：C8、Which of the following statements about body language is true?A、 People from different cultures interpret body language in differen
9、t ways.B、 Basic body language is universal; it means the same to all people.C、 Facial expressions are universal, but gestures are less so.D、 Friendly body language is all the same; unfriendly or threatening gestures vary. 正确答案：A9、What is NOT included in the stage of planning a message?A、 To identify
10、 the objective.B、 To determine the main idea.CTo choose supporting information.D、To evaluate the message.正确答案：D10、Which of the following would be part of an analytical report?A、problem statementB、conclusionsC、recommendationsD、all of the above正确答案：D11 Which of the following is a form of secondary res
11、earch?A、 Reading an article in a magazine.B、 Talking with experts.C、 Gathering data by distributing a questionnaire in a mall.D Both A and B.正确答案：A12、A of an effective team is not afraid to question ineffective techniques or strategies. He or she is always trying to improve th e team.A、 thinkersuppo
12、rterB、 challengerD speaker正确答案：C13 The process used to send and interpret massages is called.A、communication processB、 channelC、 FeedbackD communication正确答案：A14 A(n)reveals the subject of the communication to the receiver.A、 paragraphopening paragraphB、 closing paragraphD sentence正确答案：B15、Which of t
13、he following statements promotes goodwill by using courteous words?A、 Return your money in the envelope provided.B I want my money back because you didnt send the product I requested.C You made an error on my financial statement.C、 Perhaps you overlooked last months statement, as your account is pas
14、t due.正确答案：D16、Which type of letter is considered a goodwill letter?A、 A letter of acknowledgment.B、 A positive response.C、 A routine request.D、 All of the above would be considered a goodwill letter.正确答案：A17、Which of the following would be the best beginning for an acknowledgment?A、 Thank you for y
15、our order. Your business is sincerely appreciated.B、 Here at ABC Company, we sincerely appreciate your business.C、 Your letter came to me today.D、 I received your order for 15 speaker sets.正确答案：D18 You can learn about cultural differences by.A、reading booksB、traveling abroadC、seeing a movieD A, B an
16、d C正确答案：DAccording to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages?A、The ending should be friendly, courteous and personable.B、The main idea can be presented at the end.C、 Supporting information should be presented as much as pos
17、sible.D、More information should be presented later.正确答案：BWhich of the following is based on data?A、Findings.B、Conclusions.C Recommendations.D Conclusions and recommendation.正确答案：A翻译题1、请翻译:一份报告是一个文档，由一个特定群体的人提供关于一个特定的情况或问题的事 实考虑。报告是商业工具，使管理者做出决策或解决问题。报告可以根据自己的风格进行分 类，目的，和格式。参考答案：A report is a documen
18、t that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format.2、请翻译：注意一种文化的非语言交流形式。要认识到，即使是看
19、似无害的姿势，比如一个 微笑或一个点头，也可能传递出与你的意图不同的信息。参考答案：Be aware of a culture s forms of nonverbal communication. Recognize that even seemingly harmless gestures such as a smile or a nod may send a message other than what you intend.3、 请翻译:To cut down in wordiness, use the active voice rather than the passive voi
20、ce. Using the active voice helps you be direct and keeps your sentences from being too wordy.正确答案：为了减少赘言，使用主动语态而不是被动语态。使用主动语态可以帮助你更直接，避免句子太 啰嗦。4、 请翻译：Formal reports are more complex and longer than informal reports. Because of this complexity, you may spend more time organizing and writing a formal
21、report than you would prepare an informal report. Formal reports may be used when writing to the top management of an organization.参考答案：正式报告比非正式报告更为复杂和冗长。由于这种复杂性，你可能会花更多的时间来组织和 编写一份正式的报告，而不是准备一份非正式的报告。正式的报告可用于向组织的最高管理 层写信。5、请翻译:公司高管和所有级别的员工都必须致力于一种被称为包容文化的环境，在这种环 境中，人们的差异不仅被接受，而且受到欢迎。参考答案：Company ex
22、ecutives as well as all levels of employees must be committed to what is called a culture of inclusiveness-an environment in which peoples differences are not just accepted, but welcomed.三、阅读理解1、 A highly successful German automotive company recently merged with a U. S. carmaker. Members of the Germ
23、an team met with American staff members in Detroit. Anita Boaz had been employed at the Detroit site for seven years, moving from administrative assistant to manager. As a result of the merger, Anita s new supervisor would be a newly relocated German manager, Hans Dorrtmann. She was very comfortable
24、 in the relaxed atmosphere of the American office but was a little nervous about meeting the German visitors. She worried that their English wouldnt be good enough for her to understand easily.Anita， s first meeting with Mr. Dortmann was set for a Friday - casual day at the Detroit office. Anita cho
25、se some nice slacks to wear , instead of jeans. Traffic was unusually heavy; Anita was a few minutes late for the meeting. The door was closed. She knocked once and went in. The Germans , all dressed in conservative business suits , were sitting at a conference table. Anita reached out her hand to D
26、ortmann and said with a smile , “Good morning , Hans. It s good to meet you! I m Anita Boaz. Dortmann rose hesitantly , then responded with a brief greeting and sat down. Anita was baffled by his chilly reaction. Then she decided maybe he wasn，t used to working with women at the management level.A f
27、ew weeks later , the company offered some sessions on cultural orientation. Anita learned the following about German businesspeople: they have a high regard for authority and structure; they greet each other formally; they enjoy working with data and other concrete evidence”; they tend to separate b
28、usiness and pleasure. Over time , Anita and her colleagues in Detroit develop a friendlier relationship with the Germans. But first they had to establish respect for one another.、This story happened in.A、 ChinaAmericaC Germany正确答案：B(2)、 Anita worried that her new supervisor.A、 wouldnt speak fluent E
29、nglishwould change the relaxed atmospherB、 would criticize her wearing正确答案：A(3)、 How did Dortmann react when Anita greeted to him with enthusiasm?A、 He talked to her friendly.B、 He was angry with her.CHe greeted her briefly.正确答案：C(4)、 Anita learned the following about German businesspeople EXCEPT.A、
30、 they greet each other formallythey seldom consider authorityC they often separate business and pleasure正确答案：B(5)、 The story is mainly about.A、 customs of American businessesproblems in personal developmentB、 cultural diversity in workplace正确答案：C2、 Peter Chang is an employee of the U. S. Department
31、of Agriculture in the northern section of the San Joaquin Valley in California one of the most productive agricultural areas in the world. Recently, Peter was promoted to the position of agricultural loan clerk.In his new position, he has many reports to read - reports from farmers who are applying
32、for loans; status reports from farmers who have received loans; and reports from his employer, the federal government, on new loan programs.After reading so many reports, Peter wonders, “Why are reports so different?” Some are long, some are short. Some are simple, some are complex. Some are easy to
33、 read, some are difficult to read. Some are coherent, some are not. Some make recommendations, some do not. Why are reports so different?Peter also has reports to write. For example, each month, he must send his office manager a memo report informing her of the content of loan reports submitted by r
34、ecipients and the content of reports from loan applicants. Several times a month, Peter also has to send short, informal manuscript reports to the office manager.(1)、 The San Joaquin Valley in California is one of the most.A、 famous industrial areapopular tourist attractionsB、 productive agricultura
35、l areas正确答案：C、 What does Peter do in his new position?A、 He reads many reports from several aspects.B、 He writes many reports for farmers and banks.C He is in charge of investment and marketing.正确答案：A(3)、 Peter finds from reading reports that.A、 most of the reports are well writtenfarmers areB、 the
36、reports正确答案：C、Why do the farmers write reports to Peter?A、 To make conclusions.B、 To apply for loans.C、 To do business with him答案：B(5)、What do you think the author will talk about later?AThe reasons causing diversity of writing reports and how to write them.B、The difficulty of the farmers and how th
37、ey fight against the natural crisis.C The position of Peters supervisor and what he does every day.正确答案：A3、For the first time, Shanghai has officially put forward the concept of “gray-collar workers,? which refers to technicians with a high-level of creativity and professional skills, in order to en
38、courage more young people to take up these neglected positions.Twenty-five occupations with 15, 000 job positions一such as digital-controlled machine operator and fashion designer一are included in the first batch of “gray collar，mainly in the digital manufacturing industry, according to the Shanghai L
39、abor and Social Security Bureau.Unlike either white collars like management professionals or blue-collar operation workers, gray collar is a new class of workers with a high educational background and strong practicing ability, officials said.It is a distinct group and not a transitory class between
40、 the white and blue, officials stressed.“The concept was put forward in accordance with Shanghai? s positions the world s center of digital manufacturing, as well as to help solve unemployment among locals, especially youth, “ said Zhu Junyi, the bureau director.According to Zhu, some 40 percent of
41、the unemployed in the city are young people who failed to find a steady job after their graduation, which is the second biggest jobless group after middle-aged laid-off workers.Though the increasing number of local university graduates faces great job pressure, many posts, especially those for skill
42、ed technicians, are still vacant.“ Most university graduates hope to become white collar workers after graduation, which means there is a big crowd for management positions. But demand for gray collar positions is much larger than the current supply.n Zhu said.In this regard, the Shanghai Career Tra
43、ining and Guidance Center will launch a series of professional training courses for locals who will become gray collars.(1)、 u Gray-collar workersrefer to technicians with all of the following qualities except:A、 high-level of creativityhigh educational backgroundB、 top management ability正确答案：C、Chie
44、f Executive Director (CEO) can be a job.A、 gray-collarwhite-collarB、 blue-collar正确答案：B(3)、The very top unemployment group of people is.A、 young people after their graduationpeople who are about to get retiredB、 middle-aged laid-off workers正确答案：C(4)、 For which group of people the demand is more than
45、its supply.A、 gray-collarB white-collarD.salutation 正确答案：B6.（单选题,2分）A conversation between supervisors of differing departments is a communication.A.downwardB. up wardC.lateralD.toward正确答案：C.（单选题，2分）One way to maintain honest relations with customers is to offer them, notA.facts, opinionsB.opinions,
46、 factsC.written, unwritten rulesD.verbal, nonverbal正确答案：A7 .（单选题，2分）When you want to ask your supervisor for a day off, you should use the medium of A.readingB.listeningC.speakingD.writing正确答案：C.（单选题，2分）What is NOT included in the purpose of communication?A.To establish goodwill.B.To build self-este
47、em.C.To obtain information.D.To practice using language accurately.正确答案：D.（单选题,2分）A memo telling employees that the new supervisor is Beth Kirk is to.A.adviseB.informC.rccordD.persuade正确答案：BIL（单选题，2分）Which of the following is NOT an external barrier to communication?C blue-collar正确答案：A(5)、 The word
48、v vacantn in this article means.A、 emptyunfilledB、 full正确答案：B4、Each year, about 8.5 million people in the UK have to complete a tax return(纳税申报单)This includes all self-employed people and some others. Taxpayers should be very careful when they fill it in , because if they make any mistakes , they might receive a heavy fine(罚金)The Inland Revenue is taking a tough line against people completing them wrongly, so b