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1、2022学年9月份考试+商务交际英语（2）试题一、单项选择题（共20题，40分）1、According to the course book, which of the following statements is NOT true letters that contain neutral or positive messages? （） （2 分）A、 The ending should be friendly, courteous and personable.B、 The main idea can be presented at the end.C、 Supporting infor
2、mation should be presented as much as possible.D More information should be presented later.正确答案：B2、Every contact with customers should be courteous and professional, （ ） the contactis in person, over the telephone （ ） in written correspondence. （2 分）A、either- orB、whether-orC、 neither* norD both* an
3、d正确答案：B3、Effective listeners also share the responsibility （ ） communication and overcome poor listening habits that inhibit good listening. （2 分）A、 aboutB forC、ofD、on正确答案：B4、Body language includes （ ） . （2 分）facial expressionsA、 gesturesC postureD、 all of the above正确答案：D5、We can improve our listeni
4、ng comprehension by （ ） . （2 分）A focusing on the main ideaB、 evaluating the message by comparisonproviding feedbackC、 all of the above正确答案：D6、 The only external barrier to effective listening is （ ） . （2 分）an environmental distractionA、 our attitude about the speakerour prejudicesD our lack of atten
5、tion正确答案：A7、 （） shows how the parts of a whole are distributed, and how the parts relate to one another. （2 分）An organization chartA、 A flowchartA pie chartB、 A bar graph正确答案：C8、Your listening skills affect ( ) . (2 分)the quality of your relationshipA、 the quality of your decisionsC the ability to s
6、ucceed on the jobD all of the above正确答案：D9、To communicate effectively, the sender must ( ) . (2 分)A、use audience analysis, examine the message, s environment, encourage and interpret feedbackB、 use audience analysis, read and listen effectivelyC use audience analysis and overcome external and intern
7、al barriers to communicateD speak and write clearly, and use proper equipment正确答案：C10 Object and mechanism descriptions are verbal and visual pictures. They include ().(2 分)A a clear and limiting titleB an introduction and overviewpart-by-part description and a conclusionC、 all of the above正确答案：D11
8、A(n) () contains important information or an explanation about the main idea of the message. (2 分)opening paragraphA、 developmental paragraph正确答案：B12 What is NOT included in the purpose of communication?()To establish goodwill.A、 To build self-esteem.B、 To obtain information.D To practice using lang
9、uage accurately.正确答案：D13 一What would you like, tea or coffee?一().(2 分)A、Yes, I would.B Coffee, please.正确答案：B14、 ( ) use boxes with names and job titles or departments that connected with lines. (2 分)A、 Organization chartsFlowchartsB、 Pie chartsLine graphs正确答案：A15、When a message has both good news an
10、d bad news, the （） order should be used. （2分）A、 directdirect-indirect正确答案：B16、What is NOT included in the purpose of communication? （） （2 分）A To establish goodwill.B To build self-esteem.B、 To obtain information.C、 To practice using language accurately.正确答案：D17 It is advisable to keep the average le
11、ngth of a sentence at （） . （2 分）A more than 20 words.B、 not more than 20 words.正确答案：B18 一 Could you tell me where Mr. Lake is?一（）.（2 分）A From England.B、 At the office.正确答案：B19 一What about going for a walk?（）.（2分）Why not? A good idea.B、Thats all right.正确答案：A20 （ ） is used to show lines of authority a
12、nd relationships among departments and employees with an organization. （2 分）A、 A tableAn organization chartA、 A flowchartD A photograph正确答案：B二、判断题（共15题，30分）1、 To choose the right graphic aid, you must know what you want to understand from the graphic. （2 分）正确答案：错误2、 The stationary used for a company
13、? s documents is a nonverbal symbol. （2 分） 正确答案：正确A source line is included if the content of the material in the graphic aid originated with the author of the document. （2 分）正确答案：错误4、A proposal can be solicited or unsolicited. （2 分）正确答案：正确The words police officer, technician and server are all neut
14、ral, or unbiased. （2分）正确答案：正确The common use of telecommunication makes it easier than ever to stay in touch with customers. （2 分）正确答案：正确It s okay to talk to a coworker at lunch about a customer? s financial situation if you don t name the customer. （2 分）正确答案：错误In direct order, the main idea precedes
15、 its supporting information. （2 分） 正确答案：正确8、 Audience analysis should be a major tool for the effective senders of messages. （2分）正确答案：正确10 Speakers can use nonverbal symbols to contradict a verbal message. （2 分） 正确答案：正确11 A manual is simply one very long set of instructions. （2 分） 正确答案：错误12 A person
16、 who feels that he or she knows everything has a very good level of self-confidence. （2 分）正确答案：错误13 Customer service is the element that gives companies a competitive edge in a highly competitive economy. （2 分）正确答案：正确14、If you ask for a response to your request, most receivers will consider you push
17、y or aggressive. （2 分）正确答案：错误15 Cultural difference can be communication barriers. （2 分）正确答案：正确三、简答题（共6题，30分）1 Translate the following sentences into Chinese To take notes on everything that was said and agreed on in that meeting. （5 分） 正确答案：记录在会议上说过、同意的事。2、 Translate the following sentences into Ch
18、inese It s my turn to take the minutes, so please let me know if there s anything special you want me to make a note of. v （5 分） 正确答案：轮到我来做记录了。如果你有特别想让我记录的，请告诉我。3、Translate the following sentences into Chinese A receiver is likely to remember a nonverbal message even after he or she forgets a specif
19、ic verbal message.正确答案: 信息接收者有可能在一段时间后甚至忘记了特定的口头信息，但是仍然记住了非言语信息。4、 Translate the following sentences into Chinese It sounds simple, and in many ways it is. Electrified by the read and brimming with inspiration for the new year ahead, I m suggesting four easy ways to up your innovation game. （5 分） 正确
20、答案: 听起来很简单，不过在很多方面也确实很简单。受到了本次阅读的灵感触动，笔者建议这4 种让你产生创造力的方法。5 Translate the following sentences into Chinese! Let s kick off by reviewing the results of our last campaign. ” （5 分） 正确答案：首先从回顾我们上次活动的成果开始。6、 Translate the following sentences into Chinese Weirdly, in the context of innovation, impossible questions are more useful than hard questions. （5 分） 正确答案：奇怪的是，在谈论创新的语境中，不可能的问题比困难的问题来得更有用。