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1、饭店英语教程课件(M3-T1.2）hotel englishhotel english 饭店英语教程饭店英语教程模块（模块（3 3）任务任务（1.21.2）作为任务后活动，本课件设计了强化与巩固所学内容的任务检测活动,侧重培养读写能力和职场英语运用能力。Learning More 旨在拓展学生视野，提升职业素质，应结合职业实际，培养实际操作能力。课件设计理念课件设计理念Module 2 Food&Beverage Service餐饮服务餐饮服务1.A Dictation.1.A Dictation.Ready Ready?Go!?Go!2.Check up 2.Check up 2.Check
2、 up 2.Check up with your with your with your with your neighbor.neighbor.neighbor.neighbor.Step One Revision and Consolidation Read&recite Revise the words&useful expressions .Read&recite Revise the words&dialogues 1.Booking Seats 预订餐位预订餐位Scene:Mr.Green is a guest of Xuanwu Hotel.He is making a phon
3、e call to Jiajia Restaurant for a table reservation.S=Staff G=Mr.Green1.Act Out the Dialogues2.Booking a Banquet预订宴会预订宴会 Scene:Horace and Jane have just finished their honeymoon to Jiuzaigou and they want to book a banquet in the Chinese Restaurant of Grand Metro Park Hotel.Horace is making the banq
4、uet reservation by phone now.S=Staff G=Guest1.Act Out the Dialogues3.No Table is Available 预订客满预订客满Scene:Mr.Smith reserved a table but failed to confirm it as he was at a meeting.Now he and his wife have to wait for a while with a cup of tea.S=Mr.Smith W=Waiter 1.Act Out the Dialogues Pick up random
5、ly 5 of the useful expressions and put into Chinese or English.Work in pairs:Work in pairs:Sample:A:客房部。请讲！B:Room reservation.How may I help you?小小小小翻翻译官官2.Useful Expressions小小翻译官 卡片（1）A:1.你们一行几位？B:How many people are there in your party?A:2.您要大厅还是包间？B:Would you like a table in the main restaurant o
6、r in a private room?A:3.你是自己点菜还是我们配菜？B:Would you like to order the dishes by yourself or shall we arrange the dishes for you?A:4.现在是旺季，这个您知道的。B:Its the peak/busy/hot season,you know.A:5.你要每桌什么价位的？B:How much would you like to spend for each table?1.Imafraidwearefullybookedforthattime.打不起，我们那个时段客满了。2.
7、Idliketoreserveourbanquetatamediumprice.我想订适中价位的宴会。3.Youneedtopay30percentofthetotalpriceasdeposit,sir.先生，请先预存总价百分之三十的订金。4.Whatdrinkswouldyoulike?喝什么饮料？5.Howwouldyoulikeustoarrangethetables?您想要我们怎么安排桌席？小小翻译官 卡片（2）Pre-listening:Get students to listen and complete the sentences in the dialogues.How ma
8、ny people are there in the dialogue?What is the topics?Where does the dialogue take place?Post-listening:Check up the answers.Step Two Task Testing I.Listen and Complete 1.S:When would you like your table,please?G:_,next Monday.S:How many people are there _,sir?G:Six._.S:Certainly,sir.May I have you
9、r name,please?G:_ of John Smith.Sample6:45 p.min your partyI need a private roomUnder the name1.6:45 p.m./in your party/I need a private room/Under the name2.Chinese food/nine persons/private room/per person3.banquet menu/introduce/Shandong Cuisine/Generally speakingKey to Listen and Complete 1.A gu
10、est would feel warm and pleasant if you answer the phone with a _.2.Note the name of a guest or party _.If necessary,you should write down the _ of each name.3.Get the phone number of your guest for _ in case there is an unexpected _.4.When the restaurant is _,we have to say sorry to the guest and m
11、ake _.5.Some of the guests would prefer _area instead of smoking area.II.Fill in the blankssmileexactlyspellingreconfirmationproblemfullsuggestionsnon-smoking1.请问订在什么时间？What time would you like your table,please?2.我想要一间包间，或者是非吸烟区的桌子。I prefer a private room or a non-smoking area.3.如果您能为我们安排，我们将非常感激。I
12、tll be much appreciated if you could arrange it for us.4.等候时您想到大堂吧喝点饮料好吗？While you are waiting,would you care to have a drink in our lounge bar in the lobby?5.这张桌子行吗？Would this table be all right?III.Translate the following sentences into English or Chinese1.Top-down:FromSkimmingtoScanning.2.Bottom-
13、up:Searchforspecificinformation.3.Check up:theanswerswithyourneighbor.IV.Reading Comprehension 1.What are the responsibilities of a banquet reservationist?2.How can you make banquet reservations?3.On what occasion is a face-to-face talk suggested?4.What are the main points for a reservation?5.Why do
14、 you think a contract must be concluded?AnswerthefollowingquestionsWork in pairs Ask and answer Find the rules IV.Questions&Answers 1.How many people are there in your party?There are 2.Have you got a reservation,sir?Yes.3.Are you ready to order now?Yeah.4.Im afraid you have to wait a moment,sir.Cou
15、ld you leave your name telephone number,please?Thats all right then.5.Any special requirements?No,nothing special.Samples Tips on writing exercises.Samples:A:Hello!City Garden Hotel.Room reservation!How_?B:Id like to _.A.B.V.Writing and Acting Learning MoreTips on Table Reservations If you want to b
16、e an operator who is responsible for taking reservations in the restaurant,please keep the following guidelines in your mind.1.Show courtesy and enthusiasm2.Note the name of a guest or party3.Request the date and sit-down time4.Get the phone number of your guest5.Note the number of guests in a party6.state clearly your cut-off timeWritten work:Ex.I,II&IIIOral Work:(3Rs)Read:Read the dialoguesReflect:Act out the scenes Recite:Recite the useful expressions Homework