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1、饭店英语教程课件(M2-T1.2）hotel english 饭店英语教程模块（2）任务（1.2）作为任务后活动，本课件设计了强化与巩固所学内容的任务检测活动,侧重培养读写能力和职场英语运用能力。LearningMore 旨在拓展学生视野，提升职业素质，应结合职业实际，培养实际操作能力。课件设计理念Task 1 Showing the Room 客房迎宾 Module 2 HousekeepingServices 客房服务1.A Dictation.Ready?Go!2.Check up 2.Check up with your with your neighbor.neighbor.Step
2、 One Revision and Consolidation Read&recite Revisethewords&usefulexpressions.Read&reciteRevisethewords&dialogues1.ShowingaGuesttotheRoomScene:A guest comes to Xuanwu Hotel.Now a floor attendant shows him to his room.G=Guest A=Attendant 1.Act Out the Dialogues2.ExplainingRoomFacilities Scene:Mr.Smith
3、 is going to stay in Grand Metro Park Hotel The bellman shows him to the room and explains the room facilities to him.S=Smith B=Bellman1.Act Out the Dialogues3.StoringLuggage Scene:Mr.Smith stores his luggage at the luggage desk.The bellboy checks his luggage.S=Smith B=Bellboy1.Act Out the Dialogues
4、 Pick up randomly 5 of the Useful Expressions and put into Chinese or English.Work in pairs:Sample:A:客房部。请讲！B:Room reservation.How may I help you?小小翻译官2.Useful Expressions小小翻译官 卡片（1）1.MayIshowyoutoyourroom?我可以领您去你的房间了吗？2.WhereshallIputtheluggage?行李放哪儿？3.MayIhaveyourkey,sir?先生，请出示您的钥匙。4.Afteryou,sir.
5、先生您先请。5.Theroomfacessouth.这个房间朝南。1.看起来美不胜收。Itlooksagoodview.2.您要寄存什么行李？Whatwouldyouliketostore?3.贵重物品请到前台寄存。YoumustdepositthevaluablesattheReceptionDesk.4.当您来领取行李时请出示收据。Showitwhenyoucometoclaimtheluggage.5.祝您旅途愉快。Ihopeyouwillenjoyyourstaywithus.小小翻译官 卡片（2）Pre-listening:Getstudentstolistenandcomplete
6、thesentencesinthedialogues.How many people are there in the dialogue?What is the topics?Where does the dialogue take place?Post-listening:Checkuptheanswers.Step Two Task Testing I.Listen and Complete 1.S:Thisisthebalcony.G:Oh!_.S:Andbehindmeisthebathroom.G:Fine.Bytheway,isthisyourwater_?S:ThereIdist
7、illedwater_overthere.SampleItlooksagoodviewsafeinthemini-barI.ListenandComplete1.Itlooksagoodview/safe/inthemini-bar2.Thisway,please/Afteryou/ontheleft/Comein3.valuableorbreakable/thecontentsmightbreak/noproblemKey to Listen and Complete 1.Itwasonthea_listforRoom608.2.Yoursuitcaseswillbehereshortly.
8、Thebellmanish_them.3.Thevoltagehereismuchh_thanthatintheU.S.A.4.Justamoment,please.Thee_willbeheresoon.5.Ifyoudontwanttobed_,justplacethis“PleaseDoNotDisturb”signoutsidethedoor.6.Wechargenothingforthepurewater;theyarec_.II.Complete the words in the blanks with the letters givenarrivalhandlinghighere
9、levatordisturbedcomplimentary1.你觉得这间房怎么样？这是一间朝南的房间。Howdoyoulikethisroom?Itsfacingsouth.2.这是总开关，这是温度控制开关，衣橱和迷你吧。Thisistheswitch.Thisisthetemperaturecontrol,thewardrobeandthemini-bar.3.请问我把行李放在哪里？WhereshallIputthebaggage?4.服务指南在桌上。TheHotelServiceDirectoryisonthedesk.5.这边请。Thisway,please!III.Translate
10、the following sentences into English or Chinese1.Top-down:FromSkimmingtoScanning.2.Bottom-up:Searchforspecificinformation.3.Check up:theanswerswithyourneighbor.IV.Reading Comprehension 1.Dopeopletipinyourcountry?Wheredotheytip?2.Whatistheusualamount?3.Doyouthinktippingisagoodpractice?Whyorwhynot?Ans
11、werthefollowingquestionsWork in pairs Ask and answer Find the rules V.Questions&Answers 1.Afteraguesthasregistered,howdoyougreethimandoffertotakehimtohisroom?2.Whenaguestarrivesattheroom,whatarethefirstthingsyoushouldtelltheguest?3.Whichdepartmentcanprovidethevaluablesdepositservice?4.Whyaretheretwo
12、socketsintheroom,for110Vand220Vrespectively?5.Isthetapwaterdrinkableinyourhotel?Samples 根据以下情景编写一段对话并表演。A floor attendant sees a guest coming out of a lift and comes up to greet him.The attendant asks the guest if he needs to be shown the way if he likes his room and so on.Samples:A:Good afternoon,s
13、ir.Welcome to our hotel.G:Thanks.A:Im the floor attendant.Please let me know if there is anything I can do for you.V.Writing and Acting Learning MoreTips on Housekeeping department What is the responsibility of the housekeeping department?Why do we say the job of a housemaid or houseman is especially important?曾有人用“SERVICE”来概括客房对客服务的要求：S-Sincere真诚E-Efficient高效R-ReadytoServe随时准备提供服务V-Visible可见结果（卓有成效）I-Informative有问必答C-Courteous礼貌E-Excellent出色Written work:Ex.I,II&IIIOral Work:(3Rs)Read:ReadthedialoguesReflect:ActoutthescenesRecite:RecitetheusefulexpressionsHomework