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1、饭店英语教程课件(M3-T4.2）hotel englishhotel english 饭店英语教程饭店英语教程模块（模块（2 2）任务任务（4.24.2）作为任务后活动，本课件设计了强化与巩固所学内容的任务检测活动,侧重培养读写能力和职场英语运用能力。LearningMore旨在拓展学生视野，提升职业素质，应结合职业实际，培养实际操作能力。设计：仰宪明 陈国庆 All Rights Reserved 课件设计理念课件设计理念Module 2 Food&Beverage Service餐饮服务餐饮服务1.A Dictation.1.A Dictation.Ready Ready?Go!?Go!
2、2.Check up 2.Check up 2.Check up 2.Check up with your with your with your with your neighbor.neighbor.neighbor.neighbor.Step One Revision and Consolidation Read&recite Revisethewords&usefulexpressions.Read&reciteRevisethewords&dialogues 1.Serving Dishes Scene:As a waitress,she should not only offer
3、good service,but also should give introductions of the food she serves.Heres a sample.W=Waitress G=Guest 1.Act Out the Dialogues 2.Recommending Chinese Cuisine Scene:The Blacks are crazy about Chinese food.Today they intend to enjoy a big Sichuan meal.W=Waitress G=Guest 1.Act Out the Dialogues3.Mis-
4、serving Dishes Scene:Error or mistakes often occur during rush hour.Its the waitress duty to offer reasonable explanations and make the customer satisfied with careful service.W=Waitress G=Guest 1.Act Out the Dialogues Pickuprandomly5oftheUseful Expressions andputintoChineseorEnglish.Work in pairs:W
5、ork in pairs:Sample:A:客房部。请讲！B:Room reservation.How may I help you?小小小小翻翻译官官2.Useful Expressions小小翻译官 卡片（1）1.MayIserveyouthedishnow?可以上菜了吗？2.Wouldyoulikeyourricenoworlater?米饭是现在上还是等会上？3.ShallIbringyourcoffeenoworlater?现在給你上咖啡还是等会儿？4.Wouldyoulikeanyappetizerswithyourdinner?正餐要来点开胃菜吗？5.MayIofferyouthe
6、freshfruitnow,withourcompliments?请允许我给你送上我们赠送的新鲜水果。1.Yourmealwillbereadysoon.您的订餐马上就好了。2.Howdoyoulikeyourdish?请问鱼您要怎么烹饪？3.Forbuffet,wehaveagoodvarietyofChineseandwesternfoodatyourchoice.自助餐我们提供了多种多样的中西餐供你选择。4.Todaysspecialtyissteamedcrab.今天的特色菜是清蒸螃蟹。5.Weresorrytohavecausedyouthisinconvenience.我们对给你带
7、来的不便深表抱歉。小小翻译官 卡片（2）Pre-listening:Getstudentstolistenandcompletethesentencesinthedialogues.How many people are there in the dialogue?What is the topics?Where does the dialogue take place?Post-listening:Checkuptheanswers.Step Two Task Testing I.Listen and Complete 1.S:Sorrytodisturbyou._?G:Thankyou._
8、,please?S:Excuseme.Hereisyourdish.Itisveryhot.Please_.G:Sure,thankyou.2.S:Howisyourfood,sir?G:Ilike_verymuch.Thankyou.S:Impleasedtohearthat.CanItakethat_away?G:Yes,please.SampleShallIbringinyourfoodnowJustgoaheadbecarefulItplate1.I.Listen and Complete1.ShallIbringinyourfoodnow/Justgoahead/becareful2
9、.it/plate/3.fish/Maopobeancurd/thought4.trytheBeancurdSoup/healthyChinesefood/beservedwith/Rice5.visacard/waitamoment/signyournamehere/excellent/takeallyourbelongingswithyouKey to Listen and Complete AB()1.Friedshrimpballsa.芙蓉虾仁()2.SweetandsourPorkb.炸虾丸()3.Drip-friedspringchicken.c.红烧全鸭()4.RoastedCr
10、ispyChicken d.砂锅豆腐()5.FriedRice,YangzhouStylee.蘑菇炒菠菜()6.SliceBeefwithGreenandRedPepperf.烤脆鸡()7.BraisedRiverLobstersg.油淋仔鸡()8.FriedPrawnswithEggWhiteh.青椒牛柳()9.BraisedwholeDuckinSoysaucei.清汤甲鱼()10.ClearTurtleSoupj.红烧龙虾()11.FriedFreshMushroomwithSpinachk.扬州炒饭()12.BeanCurdEnCasserolel.糖醋猪肉II.Match the F
11、ollowing d blgf khjacie1.请问现在可以上菜了吗?MayIserveyouthedishnow?2.先生，您的菜上齐了，祝您用餐愉快。Allyourdisheshavebeenserved,sir.Pleaseenjoyyourmeal.3.请带好随身用品。Pleasetakecareofyourbelongings.4.请问早餐是自助餐吗？Areyouservingabuffetbreakfasthere?5.对不起，我们今天不打折。Imsorrywecantgiveyouanydiscount.III.Translate the following sentences
12、 into English or Chinese1.MayIhavealookatyourbreakfastcoupon?可以看一下你的早餐劵吗？2.Wouldyoulikethemtobeservedwithrice,noodlesordumplings?是和米饭、面条还是水饺一起上？3.Thefriedshrimpballstasteverygood.Welikethemverymuch.油炸虾球味道好极了。我们非常喜欢。4.WewanttotrysomeChinesefood,thelocalflavor.Canyouoffersomeadvice?我们想品尝中餐土菜风味，请给我们支招。
13、5.Iseverythingsatisfactoryforyou,sir?先生，一切都还满意吗？1.Top-down:FromSkimmingtoScanning.2.Bottom-up:Searchforspecificinformation.3.Check up:theanswerswithyourneighbor.IV.Reading Comprehension a.Cart Service b.Platter Service c.Plate Service d.Family-Style Service e.Buffet Service()1.Theguestscanobservehow
14、thefoodiscookedonthecart.()2.Theguestscantryalittlebitofeverything.Thereisarangeofchoicetoselectwhattheylike.()3.Thebigplatterisputinthecenterofthetablebytheserver.Eachguestgetsthefoodfromtheplatterdirectly.()4.Eachguesteatsfromhisorherownplate.()5.Eachguestisgivenaplateandtheserverservesthefoodfore
15、achguest.选择正确的上菜服务方式Work in pairs Ask and answer Find the rules V.Questions&Answers 1.Whatwillyousaywhenyouareservingtheguestfood?2.Whatwillyousayifyouwanttoknowtheguestsfeelingsaboutthedishes?3.Whatarethedifferentwaystosettletherestaurantbill?4.Shouldawaiteranswerthequestionabouthowtocookorenjoyadi
16、sh?5.Shouldawaitertakeguestschecksandprocesspaymentthroughthecashier?Samples 1.Whatdoyouwant?2.Doyouwantsomerice?3.Trythisdish.4.Sitdown.5.Wehavenofishtoday.6.IdontknowhowthisdishispreparedVI.根据根据酒店服务要求，请用礼貌用语表达下列句子酒店服务要求，请用礼貌用语表达下列句子。Whatwouldyoulike?Wouldyoulikesomerice,please?Youcantrythisdish.It
17、sverypopularinChina.Wouldyoupleasetakeyourseat,sir?Imsorrythereisnofishleft.Wouldyouliketotrythecrab,sir?Justaminute,please.Illaskthechefourrestaurant.Tips on writing exercises.Samples:A:Hello!City Garden Hotel.Room reservation!How_?B:Id like to _.A.B.VI.Writing and Acting Learning MoreHow to Offer
18、Services during the Meal To be a waiter/waitress with comprehensive vocational abilities and overall qualities,you need to be able to offer the following services during a meal.Written work:Ex.I,II&IIIOral Work:(3Rs)Read:ReadthedialoguesReflect:ActoutthescenesRecite:RecitetheusefulexpressionsHomework