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1、饭店英语教程课件(M1-U1.2）hotel englishhotel english 饭店英语教程饭店英语教程模块（模块（1 1）任务任务（1.21.2）作为任务后活动，本课件设计了强化与巩固所学内容的任务检测活动,侧重培养读写能力和职场英语运用能力。LearningMore旨在拓展学生视野，提升职业素质，应结合职业实际，培养实际操作能力。课件设计理念课件设计理念 Task 1 Room Reservations 预订客房预订客房 Module 1 Front Office Service 前厅服务前厅服务1.A Dictation.1.A Dictation.Ready Ready?Go!
2、?Go!2.Check up 2.Check up 2.Check up 2.Check up with your with your with your with your neighbor.neighbor.neighbor.neighbor.Step One Revision and Consolidation Read&recite Revisethewords&usefulexpressions.Read&reciteRevisethewords&dialogues 1.Making a Room Reservation Scene:Mr.Smith is flying to Nan
3、jing on business next month.Now he is callingGrand Xuanwu Hotel for a room reservation.A receptionist(R)is answering the phone.S=Smith R=Receptionist1.Act Out the Dialogues2.We Are Fully Booked Scene:Mr.Williamson is calling for a room reservation when the hotel is fully booked.A receptionist(R)is t
4、alking with him over the phone.W=Williamson R=Receptionist1.Act Out the Dialogues3.Canceling a Reservation Scene:Mr.Green has to cancel a reservation because of the change of the meeting schedule.A receptionist(R)is talking with him over the phone.G=Green R=Receptionist1.Act Out the Dialogues Pickup
5、randomly5oftheUseful Expressions andputintoChineseorEnglish.Work in pairs:Work in pairs:Sample:A:客房部。请讲！B:Room reservation.How may I help you?小小小小翻翻译官官2.Useful ExpressionsA:1.先生您要什么样的房间？B:Whattypeofroomwouldyouprefer?A:2.这房间您住几晚？B:Howmanynightswillyouneedtheroom?A:3.提前预定有优惠吗？B:Anyspecialrateforthere
6、servationinadvance?A:4.先生，您要兑换什么样的币种？B:Howwouldyouliketochange,sir?A:5.你们接受美国运通卡吗？B:DoyouacceptAmericanExpress?小小翻译官 卡片（1）1.你们接受美国运通卡吗？DoyouacceptAmericanExpress?2.先生，你要兑换什么样的币种？Howwouldyouliketochange,sir?3.我们饭店的客房已订满。Imafraidourhotelisfullybookedupforthedate.4.愿意用信用卡为你的预订担保吗？Wouldyouliketomakeagua
7、ranteedreservationbycreditcard?5.请问以谁的名字预订的？Andunderwhosenamewasthereservationmade?小小翻译官 卡片（2）Pre-listening:Getstudentstolistenandcompletethesentencesinthedialogues.How many people are there in the dialogue?What is the topics?Where does the dialogue take place?Post-listening:Checkuptheanswers.Step T
8、wo Task Testing I.Listen and Complete 1.S:Goodmorning.Roomreservation._?G:Goodmorning.Idliketo_inyourhotel.S:Howmanynightsdoyouplantostay?G:_.S:Whattypeofroomwouldyouprefer？G:_.I.Listen and CompleteMayIhelpyoustayFournightsSingleroom2.S:Sorrytohavekeptyouwaiting,sir._10doubleroomsfor5daysforyou.G:Wh
9、atsthe_ofit?S:998yuanRMB._.G:Bytheway,isthere_forgroupreservation?S:Yes,theresa10percentdiscount.G:Thatsgreat!_.I.Listen and CompleteWehavechargeWithoutbreakfastanydiscountIlltakeit3.S:_,please?Yes,Iseeit.Howwouldyouliketochange,Mr.Smith?G:Idliketo_adoubleroom.S:Certainly,_sir?G:Idliketohave2deluxed
10、oubles（豪华双人间）_,ifpossible.S:Justamoment.Yes,deluxedoublesare_.Illchangethedoublesforyou.G:Thankyou.I.Listen and CompleteWaitamomentchangewhatkindofroomwouldyoulikeinsteadavailable4.S:Imafraid,ourhotelis_forthedate.G:Oh,thatstoobad.S：_andcallyouifthereisacancellationthen.G:Ireallyappreciateyourhelp.T
11、hanksverymuch.S:Thankyou_.Goodbye!I.Listen and Completefull Illputyournameonthewaitinglistforyourcalling1.优惠价格：discount2.担保预定：guaranteedreservation3.预留房间：reservearoom4.确认预定：confirmareservation5.退订：cancelareservation6.抵达时间：arrivaltimeII.Translate the following sentences into English or Chinese7.请问你要什
12、么样的房间？Whattypeofroomwouldyouprefer?8.请问每天的房价是多少？团队预定有折扣吗？Whatstherateoftheroom?Anyspecialrateforgroupreservationinadvance?9.对不起，我们酒店的客房研究预定满了。Sorry,ourhotelisfullybookedforthedate.10.请稍等，我来查看一下预定单。Justamoment,letmechecktheroomavailability.11.Youshouldpayadepositof1000yuanRMBinadvance.你要预存1000元。12.Is
13、thereanydiscountforgroupreservation?团体预订有折扣吗？13.Illputyouonthewaitinglistandcallyouifthereisacancellation.我把您的名字登记在候客名单上，一有人退房就通知您。14.Idliketohavedeluxedoublesinsteadofstandarddoubles,ifpossible.如果有可能，我想将双人标间换成豪华双人间。15.Ireallyappreciateyourhelp.非常感激您的帮助1.Top-down:From Skimming to Scanning.2.Bottom-u
14、p:Search for specific information.3.Check up:the answers with your neighbor.III.Reading Comprehension 1.Thefrontofficeis_themostimportantplacesofahotel.2.Manymanagersbegintheir_inthefrontoffice.3.Thefrontofficestaffisthe_maincontactwiththehotel.4.Theyhandlereservations,greetguestson_.5.Theyalsoliste
15、ntocomplaintsand_check-outprocedures.Fill in the blanks.OneofcareerspublicsarrivalhandleWork in pairs Ask and answer Find the rules IV.Questions&Answers 1.Whatsthemaindifferencebetweenatwinroomandadoubleroom?2.Whatwouldyousaywhenreceivingareservationcall?3.Whatwouldyousuggestaguesttodoifyourhotelisf
16、ullybookedup?4.Howwouldyougetnecessaryinformationfromcustomers?5.Whatwouldyousayifyouwanttogetaguestsname?6.Howwouldyoucheckthedetailsofaguest?Sample You are a front desk clerk at the Grand Metro Park Hotel.A guest called Horace calls to book a single room for Oct.1st and 3rd.Complete the conversati
17、on,and then practice with your partner.Samples:A:Hello.GrandMetroParkHotel.RoomReservation.How_?B:Idliketo_.V.Writing and Acting Learning MoreTwin Beds（成对单人床）Single Bed(单人床)Double Bed(双人床)King-size Bed(特大号双人床)Sofa Bed(沙发床)Baby Cot(婴儿床)Written work:Ex.I,II&IIIOral Work:(3Rs)Read:ReadthedialoguesReflect:ActoutthescenesRecite:RecitetheusefulexpressionsHomework