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1、饭店英语教程课件（M1-U4.2）hotel hotel englishenglish 饭店英语教程饭店英语教程模块（模块（1 1）单元（单元（4.24.2）作为任务后活动，本课件设计了强化与巩固所学内容的任务检测活动,侧重培养读写能力和职场英语运用能力。Learning More 旨在拓展学生视野，提升职业素质，应结合职业实际，培养实际操作能力。课件设计理念课件设计理念Module 1 Front Office Service 前厅服务前厅服务1.1.A Dictation.ReadyA Dictation.Ready?Go!?Go!2.2.Check up with your neighb
2、or.Check up with your neighbor.3.3.Read again and consolidate.Read again and consolidate.Step 1 Revision:Words&Phrases Pair work:Pick up randomly 5 of the useful expressions and ask of them to say in English or Chinese,the other put into Chinese or English.Sample:A:客房部。请讲！B:Room reservation.How may
3、I help you?Step 1 Revision:Useful Expressions Ready?Go!小小翻译官 卡片（1）1.Idliketocheckoutandsettlemybill,please.我想退房结账。2.Pleasecheckyourbillcarefully.请仔细核对一下你的账单。3.Howwouldyouliketopay?你怎么付款？4.CanIpayindollars?我可以用美元支付吗？5.Letmeworkoutthebillusingourexchangerate.允许我用我们的汇率算一下账单。6.IllhavetogiveyourchangeinR
4、MB,isthatOK?我得用人民币给你找零钱，行吗？7.Illprintthebillforyou.我来给你打印账单。8.Haveyouusedanyhotelservicesthismorning?今天上午你用过酒店服务吗？9.Howareyougoingtopay,incashorbycreditcard?你怎么付款？是现金，信用卡还是支票？10.Yourbilltotals1585yuan,including10%servicecharge.你的账单总共1585元，包括10%的服务费。小小翻译官 卡片（2）Pre-listening:Getstudentstolistenandcomp
5、letethesentencesinthedialogues.How many people are there in the dialogue?What is the topics?Where does the dialogue take place?Post-listening:Checkuptheanswers.Step 2 Task Test I.Listen and Complete 1.Thec_admitsthathehasmadeamistakeandapologizestoMr.Smith.2.Iwillp_thebillforyou.3.Wehavee_serviceher
6、e.4.Whatstheexchanger_today?5.Howareyougoingtopay,incashorbyc_card?6.Thisisyouri_andthechange.7.Thetotalis1500yuan,i_10%servicecharge.8.Howmuchwouldyouliketoc_?II.Complete the words in the blanks with letters given.1.我现在想退房。Idliketocheckout.2.请告诉我你的姓名和房号好吗？Wouldyoupleasetellmeyournameandroomnumber?3
7、.请稍等，我来打印账单。Justamoment.Illprintthebillforyou.4.大部分的信用卡我们都可以用。您有哪种卡？Weacceptmostofthecreditcards.Whatkindofcarddoyoukeep?5.期待您下次光临。Welookforwardtoseeingyouagain.6.这是发票和找零。Hereistheinvoiceandchange.III.Put into English or Chinese:7.WouldyoumindwaitingforamomentwhileIcheckthedetails?8.Heresyourbill,16
8、50yuan,including10%servicecharge.9.Its925yuanagainstevery100EURdollars.Howmuchwouldyouliketochange?10.Pleasefillintheexchangememoandsignyournameonit.11.Youhavepaidanadvancedepositof2000yuanRMBwhenyoucheckin.Isthatright?12.Thanks.Pleasesignyournameontheprint,Mr.Smith.III.Put into English or Chinese:1
9、.Top-downmethod:FromSkimmingtoScanning.2.Bottom-up:Searchforspecificinformation.3.Checkuptheanswerswithyourneighbor.IV.Reading Comprehension()1.Ask the client how much money he would change and what the exchange rate is.()2.Do service for the clients with good manners.()3.Ask the client to fill in t
10、he form and show his passport.()4.Remind the client to keep the exchange memo and to keep it in a safe place.()5.Sign the clients name on the exchange memo.Decide whether the following statements are true(T)or false(F).Work in pairs to ask and answer the questions by competition or games.Introduce t
11、he rules to class.IV.Questions&Answers 1.Canthehotelacceptallkindsofcreditcards?2.Whatwouldyousaywhenaguestwantstocheckout?3.Whatkindsofnecessaryinformationwouldyougetifaguestwantstocheckout?4.Whatwouldyousayifyouwanttotelltheguestthetotalofthebill?5.Whatwouldyousayifyouwanttoasktheguesttoshowhiscre
12、ditcard?6.Whatwouldyousayifyouwanttoknowwhatcardtheguesthas?7.Cantheguestsexchangemoneyinthehotel?Questions&Answers CheckOutProceduresWhenyoucheckoutaguest,pleasefollowthe9standardprocedures.LearningMoreWrittenwork:Ex.I,II&IIIOralwork:(3Rs)Read:ReadthedialoguesReflect:ActoutthescenesRecite:RecitetheusefulexpressionsHomework