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1、P.55第1页/共33页How to write a good subject line?主题（Subject）框的内容应清晰、具体，清楚传达主题NO：BusinessplanYES：Revisionstobusinessplanfrom9/13boardmeeting(9月13日董事会商务计划修订结果)NO：ConferenceinSeoulYES：Invitation:KeynoteSpeakeratSeoulConference(首尔会议主题发言人)第2页/共33页How to write a good subject line?主题应简明、概括，可以是一个单词，如greetings；可
2、以是名词性短语，也可以是句子，长度一般不超过35个单词。NO：Meetingrequestedfornextweektodiscussdiscrepanciesinvacationpolicy,overtimepolicyandsalaryYES：Meetingrequestedfornextweektodiscussjobbenefits(要求下周开会讨论工作福利)第3页/共33页How to write a good subject line?主题框的内容切忌含糊不清。NO：NewsaboutthemeetingYES：Tomorrowsmeetingcanceled第4页/共33页How
3、 to write a good subject line?一般来说，只要将句首单词和专有名词的首字母大写即可。或者可将5个字母以下的介词、连接词或冠词之外的每一个单词的首字母大写。NO：detailedcalculationYES：DetailedcalculationNewE-mailAddressNotification第5页/共33页视信的内容是否重要，还可以在主旨开头加上URGENT或FYI（ForYourInformation，供参考）如：URGENT：Submityourreporttoday!可以在主旨中写出回复期限FlowerselectionforJuly19thevent
4、pleaserespondbyFriday,July7th句尾不加标点符号只要不影响意思，可以把不重要的词去掉。主旨可以不是完整句子第6页/共33页Sample Writing:P.57:E-mail requesting a decisionP.58:E-mail requesting a report 第7页/共33页How to write a good opening?表明意图或感谢读者是邮件开场白的好方法。Imwritingto(主动写邮件)Thankyouforcontactingus.(回复对方邮件)Thankyouforyourpromptreply/attention.Itr
5、ulyappreciatesth./doing第8页/共33页How to write a good ending?第9页/共33页How to write the body in a proper style?第10页/共33页Exercise 1:P.61,3Mistakes:Unprofessionalemailaddresses;VaguesubjectlineInappropriateuseofsmileysandabbreviationImpropersalutationInappropriatepersonalmessageincluded第11页/共33页Revision:De
6、ar Expansion Project team,Because of schedule changes,the Expansion Project meeting scheduled for tomorrow will have to be postponed.I will let you know the new date as soon as it is set.I apologize for the late notice.Best,Annie第12页/共33页Exercise 2:Write an email to make a reservation in a hotel.写信人
7、：李强收件人邮箱：收件人：ReservationOffice主题：预定房间具体要求：住宿时间2018年12月25-27日，预定一个带浴室的单人房间，三个带浴室的双人房间。此外，将于12月26日下午租用会议室一间，进行业务洽谈。请尽早回复，告之是否有空房、房价及是否需要预付押金等。第13页/共33页To：GFrom：LiQSubject:RoomReservationReservationOffice,Imwritingtobookasingleroomwithabathandthree standardroomswithbathfromDec.25toDec.27.Ialsowanttoren
8、taconferenceroomforbusinessmeetingontheafternoonofDec.26.Pleasereplyassoonaspossible,andinformmewhethertheroomsareavailable,whatthepriceis,andwhetherIshouldpaythedeposit.Thankyou.Regards，LiQiang第14页/共33页Exercise 3:Write an email to express your thanks to a foreign client for his entertainment(招待)and
9、 hospitality during your visit to his company.Give your comment on his company and colleagues and welcome him to come to visit.Exercise 4:Write an email to the customer service center to make a serious complaint about a mistake in shipment.Your company has ordered 30 office computer sets but there w
10、ere only 20 when your company received the package.State the negative consequence and inconvenience caused by this mistake and ask for a proper solution.第15页/共33页Sample:DearMr.Brown,Id like to extend my heart-felt thanks for your warm reception and entertainment during my visit to your company last
11、weekend.Thank you for taking time out from your busy schedule to welcome us.Im very impressed by the beautiful working environment and the good feelings emanated(表现出)by the people who made our visit so special.Thankyouagainforyourhospitality.Wewouldbehonoredtohaveyouasourguestinthefutureshouldyoursc
12、hedulepermit.Sincerely,第16页/共33页Memo备忘录是一种正式公文在机关或公司内部使用较多。主要用来通报消息（会议安排、情况报告、责任确认、问题处理）、评估成绩、或用来提醒督促Announcements,descriptionsofproblemsorsolutions,ordiscussionsofactiontobetaken.第17页/共33页备忘录的常见格式：Memo（写在最上面中间位置）From:发文机关的名称或写备忘录的人的姓名。To:收文人的姓名或收文机关的名称。Subject(主题):Date(日期):Body(正文):不用称谓，直接写重点标题区Hea
13、ding第18页/共33页Writing principles:直接写出正面信息婉转表达负面信息避免指名道姓(p.65)Sample memos:Aneutralmemo(p.66)Abadnewsmemo(p.67)Agoodnewsmemo(p.71)第19页/共33页关于“副”如何翻译：一般来说，职位较高的副职人员多用vice：国家副主席vicepresident；副委员长vicechairman；副总理vicepremier；国家各部副部长viceminister；大学副校长、研究院副院长vicepresident低一级的副职人员多用deputy：Deputymayor;deputys
14、ecretarygeneral;deputydirector副教授用associateprofessor第20页/共33页How to write the body of the memo?开头：写目的、重点中间：背景情况、相关问题、具体介绍结论（p.69）第21页/共33页1、开始部分句式：uIhavethehonortoinformyouthat.我很荣幸地您uIwouldliketoremindyouthatourofficeneedsanewprinter.我想提醒您一下我们办公室急需一部打印机。uIhaveseveralproposalsforcuttingdownthecost.关
15、于降低成本我有几个建议。uInresponsetoyourrequestfor.,Ihavetoinformyouthatwecannotapprovethepurchase.对于你的请求，我不得不告诉你我们不能批准。uThisiswritteninresponsetoyourmemodatedJune6,2007,in whichyouproposedthat.回复你2007年6月6日关于的建议。第22页/共33页2、中间部分句式：uTheboardofdirectorsrefusedyourproposal/suggestion/adviceatthemeetinglastweekfort
16、hefollowingreasons.董事会在上周的会议上未批准你的建议，原因如下。uIbelievethesechangeswilldecreasetheproductcostinthefollowingways我相信这些变革会通过以下方式降低成本。第23页/共33页3、结束部分句式uPleaseletmeknowyourresponsetothesesuggestions.uPleasefeelfreetocontactmeifyouneedfurtherinformation.uIfyouneedmoreinformation,donothesitatetogetintouchwithm
17、eatanytime.uIftheresanyproblemaboutthisarrangement,pleaseletmeknow.(前四个保持联系)uIhighlyappreciateyourconsiderationoftheseproposals.uYourconsiderationofthissuggestionwouldbeappreciated.uFurthersuggestionswillbeappreciatedsothattheprogramcanbemorefruitful.(后三个表示感谢)第24页/共33页Exercise：45页4Problems:Unspecifi
18、cheadingUnprofessionalsalutationInappropriateuseofabbreviationand“boss”InformationisnotpresentedasclearlyaspossibleContactinformationisnotgivenUseanicknametosigntheemail第25页/共33页Revision:Date:Tuesday,November2,2017To:AllHeadquartersStaffFrom:SallyCarlin,OfficeManagerSubject:Twoprofessionaldevelopmen
19、tcoursesavailablenextweek第26页/共33页Pleaseregisterthisweekforoneofthetwoprofessionaldevelopmenttrainingsessionsavailablenextweek.Thecoursesaredesignedfordifferentstafflevels:Designing Usable Forms isopentoAnalystsandSeniorAnalystsonMonaday.Writing for the Reader isopentoallstaffeveryTuesday.Toregister
20、,contactmeat orJuliaRichards439-0394.WewillsendyourinformationandclassscheduletoUpperManagement.第27页/共33页Exercise:p.74,2Memo Practice 1Writeamemoforthissituation:PaulLennard,officemanagerforMoonriseStationery,needstoinformallemployeesthattheirpaycheckswillnowarrivetwiceamonthinsteadofonceamonth(star
21、tingFebruary1st).Employeepaycheckswillarriveonthe1stand15thofeachmonth.第28页/共33页MemoMoonriseStationerywillbefollowinganewscheduleforemployeepaychecks.Paycheckswillarriveonthe1stand15thofeverymonth,startingFebruary1st.Allotheremployeepaymentpracticeswillremainthesame.Pleasecontactmeat301-258-0134ifyo
22、uhaveanyquestions.To:All Moonrise EmployeesFrom:Paul Lennard,Office ManagerDate:Jan.3rd,2018Subject:New Schedule for Employee Paychecks第29页/共33页MemoPractice2Writeamemoforthissituation:Yourcompanywantsallemployeestocompletean“EmployeeSatisfactionSurvey”.Writeamemotosendwiththeattachedsurvey.内容应包括：做问卷
23、的目的，如何获得问卷，做好问卷后提交给谁，提交时间，有问题联系谁。第30页/共33页MemorandumAllemployeesarerequestedtofillouttheattached“EmployeeSatisfactionSurvey”byMay7t h.Managementislookingforwardtocompilingtheresultsofthissurveyandusingthemtoreviewcurrentpoliciesandinitiatenewones.Pleasetakethisopportunitytomakeyouropinionsknowntouppermanagement.Pleasereturncompletedsurveystothebasketonmydesklabeled“completedemployeesurveys”.To:All EmployeesFrom:Howard Kendal,Office ManagerDate:May 3rd,2018Subject:Please complete the“Employee Satisfaction Survey”by May 7th第31页/共33页Thank you!第32页/共33页感谢您的观看！第33页/共33页