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Lets go communication Patterns of Communication vIn terms of directions in business context Business communicationUpward communicationDownward communicationLateral communicationUpwardCommuni-cation Lateral communicationReportWorking processproblems DownwardCommuni-cation Higher Level Lower LevelLateral communication(between colleagues/the same level)Inform noticescircularsorders.The Importance of Business Communication support moral promote productivity build up team spirit prevent turnover&disruptive strengthen mutual dependence share knowledgeThe endthank you!合作小组曾翠兰 叶冰 陈紫茵 梁咏诗