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1、铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISHProject09Welcome Onboard迎乘服务2Part 1 Warming UpHow does a train staff greet passengers when they board the train?Have you ever heard the public announcements on the trains?Can you broadcast in English to welcome passengers onboard?3Part 1 Warming UpHow does a
2、train staff make a self-introduction to passengers?Where is my seat?passengers may ask you for help.Can you give directions?If you are the train staff,try to help passengers onboard.4Part 2 Skills Development5Part 2 Skills Development6Part 2 Skills DevelopmentSentence Patterns1.Welcome onboard./Welc
3、ome aboard.Ticket and ID,please.欢迎乘车。请出示车票和证件。2.This way,please.That seat is in the middle.这边请，座位在中部。3.Your seat number is 102.Please go to the other end of the coach.您的座位号是102，请走到车厢的那一头。4.Your seat is in row 4.Its an aisle seat.您的座位在第四排，靠过道。5.Welcome onboard CRH Train G331 from Beijing South to Jin
4、an West.Beijing Rail is pleased to serve you onboard.欢迎您乘坐动车组列车，本次列车是由北京南站开往济南西站去的 G331 次列车。本次列车由北京铁路局担当乘务工作。7Part 2 Skills DevelopmentSentence Patterns6.Please be seated as shown on your ticket.您上车后请您核对车次、车票，对号入座。7.Visitors seeing passengers off are kindly requested to leave in good time.The train
5、is about to depart.送亲友的同志，请您及时下车。列车就要开车了。8.This is Train G331 from Beijing South to Jinan West.We will call midway at Tianjin South and Dezhou East.本次列车是由北京南站开往济南西站去的 G331 次列车，列车中途停靠天津南站、德州东站。8Part 2 Skills DevelopmentSentence Patterns9.We will arrive at Tianjin South at 18:52,and at Dezhou East at
6、19:38.We will reach the Jinan West terminus at 20:04.到达天津南站的时间为 18:52，到达德州东站的时间为 19:38，到达终点站济南西站的时间为 20:04。10.The next station is Jinan West.The time now is 19:40.We will arrive at Jinan West at 20:04.If this is your station,please prepare in good time,and make sure you have all your belongings with
7、 you.列车运行前方到站是济南西站，现在的时间是 19:40，到达济南西站的时间 20:04。有在济南西站下车的旅客，请您提前做好下车的准备，并请确保带好自己的行李物品。9Part 2 Skills DevelopmentDialogue 1Welcome Onboard.Staff:Good afternoon,sir.Welcome onboard G18.Passenger:Good afternoon.Which coach is it?Staff:This is Coach 2.Ticket and ID please.Passenger:Here you are.Staff:So
8、rry,sir.Your car is No.9.Its an aisle seat.Please go straight ahead till you find car No.9.Mind your step,please.Passenger:Thank you very much.Staff:Youre welcome.Have a nice trip.10Part 2 Skills DevelopmentDialogue 2Where is my seat?Staff:Good morning,sir.Can I help you?Passenger 1:Yes.Which carria
9、ge for China Railway ExpressPay Card holders?Staff:Seats No.1-20 of carriage 6 are available.Passenger 1:OK.Where is car 6?Staff:Head left,please.Passenger 1:Thank you.Staff:My pleasure.Have a nice trip.11Part 2 Skills DevelopmentDialogue 2Where is my seat?Passenger 2:Excuse me,here is a disabled ch
10、ild.Where can he sit for his convenience?Staff:Please take the first row.Well help him.Hello,little boy,let me help you,slowly,please.Passenger 2:Thanks a lot.Staff:Excuse me,sir.May I check your ticket?Passenger 3:Yes,here you are.Staff:Sorry,sir.Im afraid you take the wrong seat.This is seat No.16
11、 and your seat number is 76.Please be seated as shown on your ticket.Thank you for your cooperation.Passenger 3:OK.But where is Seat No.76?Staff:This way please.Ill take you there.12Part 2 Skills DevelopmentDialogue 3A couple has separate seats,and they want to sit together.Passenger 1:Excuse me,mis
12、s.Do you mind if I ask you a question?Staff:Go ahead.Passenger 1:The woman over there is my wife.I wonder if I could sit next to her.Staff:Well,let me try to talk with the man beside her to change seats with you.Just a minute.(To that man)May I trouble you for a minute,sir?The man over there would l
13、ike to sit together with the lady beside you.Would you be kind enough to change to another seat?Passenger 2:OK,no problem.Staff:(To the passenger)Sir,you can sit with your wife now.Passenger 1:Thats very kind of you.Thank you.13Part 3 Listening ComprehensionSection A Try to choose the best answer from the four choices marked A),B),C)and D).14Part 3 Listening ComprehensionSection B Fill in the blanks according to what you hear.15Part 3 Listening ComprehensionKey to Section B 16THANK YOU17