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1、铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISH2Project04 Information Service 问讯作业3Part 1 Warming UpWhere do the passengers want to go?4Part 1 Warming UpWhat kinds of trains do you know now?Do you know the meaning of all train numbers in China?5Part 2 Skills Development6Part 2 Skills Development7Part 2 Sk
2、ills Development8Part 2 Skills DevelopmentSentence Patterns1.You can ask the hotline 12306 for help.您可以拨打热线电话 12306 求助。2.Hello,which train would you like to check the status for?您想查哪趟列车的运行情况？3.Train Z208 is ontime todayontime arrival at 06:29,departure at 06:35.您好，现在显示，Z208 次这趟列车还是正点的，正常情况06:29 到站，0
3、6:35 开车。4.The train was already late on its way here.列车在开过来的途中已经晚点。9Part 2 Skills DevelopmentSentence Patterns5.Theres a typhoon in southern China,which is why trains are running slower,causing delays.今天南方有台风，导致列车减速、晚点。6.Trains are delayed indefinitely.We will inform you when we have updates.We do a
4、pologise for the inconvenience caused.列车晚点未定，有消息我们会及时通知您的。给您带来不便，敬请谅解。7.Trains have been cancelled,but we are doing all we can to restore rail access.Thank you for your understanding.列车现在已经停运了，但是会力争尽早恢复通车，请您谅解。10Part 2 Skills DevelopmentSentence Patterns8.Let me translate this to you:enter from the
5、north entrance-right over there.我帮您翻译一下，北进站口进站。就是这里。9.Our station has a Red Cap Porter Service,which charges you per piece of luggage,with smaller items charged a lower cost.This service is optional.我们车站提供“小红帽”行李搬运服务，按件和尺寸收费，这个服务自愿选择。11Part 2 Skills DevelopmentSentence Patterns10.Wheelchair can be u
6、sed from this station to the platform,and we can help you onboard.It is provided free of charge.However,this must be returned to the station afterwards.车站轮椅可以从车站使用到站台上，可以帮您送上列车，是免费提供的，但是之后轮椅要留在车站。11.Well register your details and inform train crew.我帮您做登记并交接给列车。12.If you have any questions,please ask
7、 rail staff.We also welcome your comments and suggestions.您有任何问题，请联系工作人员。欢迎您提出宝贵意见建议。12Part 2 Skills DevelopmentDialogue 1A passenger is asking for information on the train delay.13Part 2 Skills DevelopmentDialogue 1A passenger is asking for information on the train delay.Public Announcement:Trains
8、to Beijing today are slightly delayed due to the blizzard.Please watch departure boards for updates.We are sorry for any inconvenience.Passenger:Excuse me,when does the train G36 arrive?Rail Staff:It is due to arrive at this station at 13:10.But Im afraid it is delayed.Passenger:When does it arrive
9、then?Rail Staff:There is no exact information about it yet.Would you please take a rest in the waiting room?When the train arrives,the attendants in the waiting room will inform you as soon as possible.14Part 2 Skills DevelopmentDialogue 1A passenger is asking for information on the train delay.Pass
10、enger:Whats the reason for the delay?Rail staff:The train has been delayed because of heavy snow.We are sorry to keep you waiting for more than 2 hours.Passenger:Whats the actual departure time?Rail staff:Its hard to say.I do understand how you feel,Sir.The weather condition is uncertain.Please wait
11、 in the waiting room for further information.We are sorry for the inconvenience caused.15Part 2 Skills DevelopmentDialogue 2Mr.Smith is inquiring about some train information at the information desk now.16Part 2 Skills DevelopmentDialogue 2Mr.Smith is inquiring about some train information at the in
12、formation desk now.Clerk:Can I help you,sir?Smith:Yes.Id like to go to Weihai.Which train can I take?Clerk:You may take a train to Jinan first and then change another one for Weihai.Smith:Which train from Jinan to Weihai is faster?Clerk:HSR trains are faster than others.Smith:I arrive at Jinan at ab
13、out 19:57.Is there still a HSR train?Clerk:Sorry,sir.The last train departs from Jinan at 18:10.You can sleep at Jinan and catch the first train to Weihai the next day.Smith:OK,thank you.Clerk:You are welcome17Part 2 Skills DevelopmentDialogue 3Mr.Lewis is looking for his briefcase.Station Staff:Exc
14、use me,sir,it looks like you are looking for something.May I help you?Mr.Lewis:I left my briefcase here,now it has gone.Station Staff:Oh,sorry to hear that.Why dont you check the Lost and Found Office?Mr.Lewis:Ugh,excuse me,where is Lost and Found Office?Station Staff:Go downstairs.Its in the center
15、 of the waiting hall on the first floor.(Mr.Lewis is inquiring at the Lost and Found Office.)Mr.Lewis:Excuse me,my briefcase is just missing,and someone told me that perhaps I could find it here.So I come to have a try.18Part 2 Skills DevelopmentDialogue 3Mr.Lewis is looking for his briefcase.Statio
16、n staff:Dont worry.We will try our best to help you.What does your bag look like?Mr.Lewis:Its dark brown and square briefcase with many important papers and files from my company.Station staff:Do you remember where you lost it or where you had it the last time?Mr.Lewis:In the second waiting lounge.S
17、tation staff:I got it.Well try to find your briefcase.Well,and would you fill this form,and also we need your signature here.We can give you a reply afterwards.Mr.Lewis:Thank you very much.19Part 2 Skills DevelopmentDialogue 3Mr.Lewis is looking for his briefcase.(Two days later)Mr.Lewis:Excuse me,C
18、an I claim my briefcase?Station Staff:Sir,please present your ID.To ensure this item belongs to you personally,please provide more details,including the specific item,time of loss,and any special features.Mr.Lewis:OK.I lost a briefcase in the second waiting lounge two days ago.Its dark brown and squ
19、are briefcase with many important papers and files.20Part 2 Skills DevelopmentDialogue 3Mr.Lewis is looking for his briefcase.(Station Staff:Sir,this is the item you have lost.Please check your bag.If there is no problem,please sign here.Please be sure to keep it with you carefully.Have a pleasant j
20、ourney.Mr.Lewis:Thank you very much.21Part 3 Listening ComprehensionSection A Try to choose the appropriate responses from the four choices marked A),B),C)and D).22Part 3 Listening ComprehensionSection B Try to choose the appropriate responses from the four choices marked A),B),C)and D).23Part 3 Listening ComprehensionSection C Try to fill in the blanks according to what you hear.24Part 3 Listening ComprehensionKey to Section C THANK YOU25