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1、BEC higher module 3高级商务英语MODULE 3 Business TopicCommunication at Work2.1 Business topic:communication at work2.2 business skills:email exchange2.3 Exam spotlight:Listening Test Introduction and Part oneMODULE 2Vocabulary:Part of a company；growth strategy3.1 Communication at Workcross-sellutilityput
2、outseminar commoditisedepersonalizedrivercash machinestatementhandset交叉销售交叉销售公共事业公共事业出版，出版，发布发布研讨会研讨会 使使 商品化商品化使非人情化使非人情化手机手机驱动器驱动器现金出纳机现金出纳机报表，报表，结算单结算单high street商业大街商业大街reminder暗示，提示packageimpartial一揽子一揽子公平的，公平的，无偏无偏见的的Means of communication3.1 Communication at Work1.What does this quotation mean
3、 to you?Think like a wise man but communicate in the language of the people.（像智者一样思考，像大众一样沟通。）W.B.Yeats,poet(18651939)W.B.Yeats is a famous Irish poet and playwright(剧作家).3.1 Communication at WorkSuggested answer:You should be sophisticated in your thinking but clear and simple in your speech.Useful
4、 expressions:Success is largely determined by how well companies communicate with their audiences.If you communicate in simple and clear language,you can communicate more effectively.If your speech is clear and simple,you can get across a message more easily.3.1 Communication at Work2.Verbs that go
5、with each type of business communicationsend/draft an email make/receive a phone call issue/put out a press releaselaunch/run an advertising campaign give/make a presentation hold/attend a meeting or a seminar produce/publish a report put up/display a noticesend out/circulate a memo to all concerned
6、post/put information on the Internet3.For which of the following would you feel most confident using your English?And least confident?Discuss with your partner.3.1 Communication at WorkA presentationA meetingA phone callA reportAn email3.1 Communication at WorkUseful expressionsBecause Im familiar w
7、ith the person I call,I can be very relaxed,so I can speak English very well.When writing an email,I have time to consider the appropriate use of words or consult dictionaries if I have no idea as to how to express myself,so Im confident with my English in emails.Usually when Im going to give a pres
8、entation,I make full preparations for it,so Im confident with my English in giving a presentation.3.1 Communication at WorkIts very difficult to write a report because it usually requires the writer to organize the writing effectively,have a wide range of vocabulary and structure,and use cohesive de
9、vices appropriately,so Im not confident with my English.Im least confident using my English when I am making a presentation because Im nervous when standing in front of a large audience.Im not comfortable with people,so,Im not confident using my English at a meeting.3.1 Communication at Work4.Discus
10、sion Have you had good experiences of dealing with companies through call center?Do you shop on the Internet?Why?/Why not?With which products or services is face-to-face contact helpful?With which is it unnecessary?3.1 Communication at WorkUseful expressions:Very convenient.I can contact a call cent
11、re at any time when I have a problem.I can air my complaints about a product to a call centre.Very often,Im put on hold for up to 10 minutes when I contact a call centre with a problem or query.The service agents cannot resolve my problem in one interaction.Online shopping is convenient and speedy.O
12、nline shopping allows people to browse through many items and categories without leaving their house.3.1 Communication at WorkCustomers can compare the prices of as many shops as they want when doing online shopping.Customers can order as many items as they can afford without having to worry about h
13、ow they will transport them.Products sold on website are undoubtedly cheaper than those at“real”shops.Shopping on-line can be quite risky if youre not careful.If you dont buy on official websites you may be cheated and not sent a purchased product.3.1 Communication at WorkReading:Better communicatio
14、n?utility companycustomer behaviourmake ofelaborate investment portfolio product portfolio portfolio公用事公用事业业公司，如水公司，如水电电公司、煤气公司等公司、煤气公司等 消费行为消费行为对待，处理，解释对待，处理，解释复杂精美的，详细阐述的复杂精美的，详细阐述的证证券投券投资组资组合合产产品品组组合合投资组合投资组合3.1 Communication at WorkReading:Better communication?The best way to approach this task:
15、1.read the task through quickly2.underline the phrases in it that seem to sum up the main points in each section3.look at the sentences 0-7 and match each one to the appropriate paragraph3.1 Communication at Work1E2D3E4B5C6C7B8AReading:Better communication?Discuss with your partnersSpeaking3.1 Commu
16、nication at WorkWhich of the following do you find useful?When do you use it?Why?Mobile phoneEmailSMS=Short Messaging Service(短信息业务)MSN=Microsoft Service Network(微软网络服务)Blackberry 黑莓（加拿大RIM公司推出的一种移动电子邮件系统终端）Speaking3.1 Communication at WorkWhich of the following do you find useful?When do you use it
17、?Why?Mobile phone:anytime,anywhere;for an emergency;easy and interactive;pictures,music,videos,and animated pic message;waste of time,bothersome.Email:same message to multiple recipients;attaching digital files including docs,video clips,music and photosSMS:being read quickly,automatically saved,che
18、aperMSN:communicating with colleagues,money-saving,communicating during work,sharing the documents,distractionBlackberry:too expensive3.1 Communication at WorkSpeaking2.Decide the best ways to communicate the following messages3.1 Communication at WorkSpeaking2.Decide the best ways to communicate th
19、e following messages Verb patternsEx.4 answers:1.to work2.creating 3.Correct4.meeting/that we meet5.to give6.tell you7.Correct8.of keeping3.1 Communication at Work9.to give10.that there would be11.for trying12.CorrectDealing with problemsSuggested answers of Ex.2 The customer charter is supposed to
20、feel more confident about the companys ability to keep its promises and deliver a professional advice.3.1 Communication at Work The promises it makes seem reasonable and believable,except perhaps answering calls within three rings and giving impartial advice.1.do apologise for2.ll look into e straig
21、ht back4.would be that5.quite.that case6.ll see.bear with me7.acceptable to you8.d like to Dealing with problemsLISTENING:Suggested answers of Ex.33.1 Communication at Work3.2 Business skills:Email exchangeAddressing:Mr.Smith，Ms.Scott/James，AliceVocabulary：thank you,therefore,however,currently,moreo
22、ver,following,owing to,venue/thanks,so,but,at the moment,whats more,afer,because,placeContraction:少用缩略，句子完整Manner:polite&effective Ending:yours sincerely/best regard,best wishesFormal and informal emailsFormal emails1.状状语（非（非谓语动词，介，介词短短语，-ly 副副词，how/who/when/whatever）2.代代词（whom,who/whom/which,prep.+
23、which,I,we,one,主句用名主句用名词）3.介介词提前提前4.情情态动词（may,could,would)5.定冠定冠词(the house)6.从句比不定从句比不定时正式正式3.2 Business skills:Email exchangewriting:1.3.2 Business skills:Email exchange3.2 Business skills:Email exchangewriting:4.Formal and informal emails3.2 Business skills:Email exchangewriting:5.Formal and info
24、rmal emails3.3 Exam spotlight:Listening Test Part Onedisorganisedprofessionaliseskeptical coachaccreditunregulated sideline紊乱的紊乱的,无无组织组织的的 使职业化，使专业化使职业化，使专业化怀疑的怀疑的咨询师，辅导教师咨询师，辅导教师相信，相信，认认可，可，坚坚定定为为合格合格无管制的无管制的局外人的观点，边界线局外人的观点，边界线，兼兼职职1.20042.(any)government funding3.professionslise the industry4.one day5.personal lives6.(to)achieve their goals7.forward8.past mistakes9.job satisfaction10.70 per hour11.considerable experience12.by text message Exam Practice:answers1.真题集 test1-3 Part 22.Writing:Formal Email(P33)HomeworkThank You谢谢大家！