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1、HIGHERSUCESS WITHBECMODULE 3 Business TopicCommunication at Work22.1 Business topic:communication at work2.2 business skills:email exchange2.3 Exam spotlight:Listening Test Introduction and Part oneMODULE 23Vocabulary:Part of a company；growth strategy3.1 Communication at Workcross-sellutilityput out
2、seminar commoditisedepersonalizedrivercash machinestatementhandset交叉销售交叉销售公共事业公共事业出版，出版，发布发布研讨会研讨会 使使 商品化商品化使非人情化使非人情化手机手机驱动器驱动器现金出纳机现金出纳机报表，报表，结算单结算单high street商业大街商业大街reminder暗示，提示packageimpartial一揽子一揽子公平的，公平的，无偏见的无偏见的4Means of communication3.1 Communication at Work1.What does this quotation mean
3、to you?Think like a wise man but communicate in the language of the people.（像智者一样思考，像大众一样沟通。）（像智者一样思考，像大众一样沟通。）W.B.Yeats,poet(18651939)W.B.Yeats is a famous Irish poet and playwright(剧作家).53.1 Communication at WorkSuggested answer:You should be sophisticated in your thinking but clear and simple in
4、your speech.Useful expressions:Success is largely determined by how well companies communicate with their audiences.If you communicate in simple and clear language,you can communicate more effectively.If your speech is clear and simple,you can get across a message more easily.63.1 Communication at W
5、ork2.Verbs that go with each type of business communicationsend/draft an email make/receive a phone call issue/put out a press releaselaunch/run an advertising campaign give/make a presentation hold/attend a meeting or a seminar produce/publish a report put up/display a noticesend out/circulate a me
6、mo to all concernedpost/put information on the Internet73.For which of the following would you feel most confident using your English?And least confident?Discuss with your partner.3.1 Communication at WorkA presentationA meetingA phone callA reportAn email83.1 Communication at WorkUseful expressions
7、Because Im familiar with the person I call,I can be very relaxed,so I can speak English very well.When writing an email,I have time to consider the appropriate use of words or consult dictionaries if I have no idea as to how to express myself,so Im confident with my English in emails.Usually when Im
8、 going to give a presentation,I make full preparations for it,so Im confident with my English in giving a presentation.93.1 Communication at WorkIts very difficult to write a report because it usually requires the writer to organize the writing effectively,have a wide range of vocabulary and structu
9、re,and use cohesive devices appropriately,so Im not confident with my English.Im least confident using my English when I am making a presentation because Im nervous when standing in front of a large audience.Im not comfortable with people,so,Im not confident using my English at a meeting.103.1 Commu
10、nication at Work4.Discussion Have you had good experiences of dealing with companies through call center?Do you shop on the Internet?Why?/Why not?With which products or services is face-to-face contact helpful?With which is it unnecessary?113.1 Communication at WorkUseful expressions:Very convenient
11、.I can contact a call centre at any time when I have a problem.I can air my complaints about a product to a call centre.Very often,Im put on hold for up to 10 minutes when I contact a call centre with a problem or query.The service agents cannot resolve my problem in one interaction.Online shopping
12、is convenient and speedy.Online shopping allows people to browse through many items and categories without leaving their house.123.1 Communication at WorkCustomers can compare the prices of as many shops as they want when doing online shopping.Customers can order as many items as they can afford wit
13、hout having to worry about how they will transport them.Products sold on website are undoubtedly cheaper than those at“real”shops.Shopping on-line can be quite risky if youre not careful.If you dont buy on official websites you may be cheated and not sent a purchased product.133.1 Communication at W
14、orkReading:Better communication?utility companycustomer behaviourmake ofelaborate investment portfolio product portfolio portfolio公用事业公司，如水电公司、煤气公司等公用事业公司，如水电公司、煤气公司等 消费行为消费行为对待，处理，解释对待，处理，解释复杂精美的，详细阐述的复杂精美的，详细阐述的证券投资组合证券投资组合产品组合产品组合投资组合投资组合143.1 Communication at WorkReading:Better communication?The
15、 best way to approach this task:1.read the task through quickly2.underline the phrases in it that seem to sum up the main points in each section3.look at the sentences 0-7 and match each one to the appropriate paragraph153.1 Communication at Work1E2D3E4B5C6C7B8AReading:Better communication?Discuss w
16、ith your partners16Speaking3.1 Communication at WorkWhich of the following do you find useful?When do you use it?Why?Mobile phoneEmailSMS=Short Messaging Service(短信息业务短信息业务)MSN=Microsoft Service Network(微软网络服务微软网络服务)Blackberry 黑莓（加拿大黑莓（加拿大RIM公司推出的一种移动电子邮件系统公司推出的一种移动电子邮件系统终端）终端）17Speaking3.1 Communic
17、ation at WorkWhich of the following do you find useful?When do you use it?Why?Mobile phone:anytime,anywhere;for an emergency;easy and interactive;pictures,music,videos,and animated pic message;waste of time,bothersome.Email:same message to multiple recipients;attaching digital files including docs,v
18、ideo clips,music and photosSMS:being read quickly,automatically saved,cheaperMSN:communicating with colleagues,money-saving,communicating during work,sharing the documents,distractionBlackberry:too expensive183.1 Communication at WorkSpeaking2.Decide the best ways to communicate the following messag
19、es193.1 Communication at WorkSpeaking2.Decide the best ways to communicate the following messages20 Verb patternsEx.4 answers:1.to work2.creating 3.Correct4.meeting/that we meet5.to give6.tell you7.Correct8.of keeping3.1 Communication at Work9.to give10.that there would be11.for trying12.Correct21De
20、aling with problemsSuggested answers of Ex.2 The customer charter is supposed to feel more confident about the companys ability to keep its promises and deliver a professional advice.3.1 Communication at Work The promises it makes seem reasonable and believable,except perhaps answering calls within
21、three rings and giving impartial advice.221.do apologise for2.ll look into e straight back4.would be that5.quite.that case6.ll see.bear with me7.acceptable to you8.d like to Dealing with problemsLISTENING:Suggested answers of Ex.33.1 Communication at Work233.2 Business skills:Email exchangeAddressin
22、g:Mr.Smith，Ms.Scott/James，AliceVocabulary：thank you,therefore,however,currently,moreover,following,owing to,venue/thanks,so,but,at the moment,whats more,afer,because,placeContraction:少用缩略，少用缩略，句子完整句子完整Manner:polite&effective Ending:yours sincerely/best regard,best wishesFormal and informal emails24F
23、ormal emails1.状语（非谓语动词，介词短语，状语（非谓语动词，介词短语，-ly 副词，副词，how/who/when/whatever）2.代词（代词（whom,who/whom/which,prep.+which,I,we,one,主句用名词）主句用名词）3.介词提前介词提前4.情态动词（情态动词（may,could,would)5.定冠词定冠词(the house)6.从句比不定时正式从句比不定时正式3.2 Business skills:Email exchange25writing:1.3.2 Business skills:Email exchange263.2 Busi
24、ness skills:Email exchangewriting:4.Formal and informal emails273.2 Business skills:Email exchangewriting:5.Formal and informal emails28293.3 Exam spotlight:Listening Test Part Onedisorganisedprofessionaliseskeptical coachaccreditunregulated sideline紊乱的紊乱的,无组织的无组织的 使职业化，使专业化使职业化，使专业化怀疑的怀疑的咨询师，辅导教师咨询
25、师，辅导教师相信，认可，坚定相信，认可，坚定为合格为合格无管制的无管制的局外人的观点，边界线局外人的观点，边界线，兼职兼职301.20042.(any)government funding3.professionslise the industry4.one day5.personal lives6.(to)achieve their goals7.forward8.past mistakes9.job satisfaction10.70 per hour11.considerable experience12.by text message Exam Practice:answers311.真题集真题集 test1-3 Part 22.Writing:Formal Email(P33)Homework3233Thank You3435