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1、Courseware for Civil Aviation Flight Attendant EngCATALOGUE目录Introduction to English for Civil Aviation Flight AttendantsBasic English language for flight attendantsFlight Attendant English Listening and Speaking TrainingCATALOGUE目录Flight Attendant English Reading and WritingCultural background know
2、ledge of civil aviation flight attendants in EnglishCivil Aviation Flight Attendant English Exam Guide01Introduction to English for Civil Aviation Flight Attendants Improving English communication skills for effective onboard service deliveryCommunication skills Enhancing cultural awareness and etiq
3、uette for dealing with international travelersCultural awareness Mastering navigation specific vocabulary and terminologiesProfessional terminology Preparing flight attention to handle emergency situations effectively in EnglishEmergency situationsCourse objectives Course materials are detailed to t
4、he unique needs of flight attentionCustomized contentIntegrated learningMultimedia resourcesConstant feedback Combining theory and practical application through simulations and role plays Utilizing videos,podcasts,and interactive exercises to engage learners Providing regular feedback and assessment
5、s to monitor progressCourse characteristics Face to face classes led by experienced avoidance educatorsInstrument led classes Supplementary materials for independent learning and practiceSelf study resources Participating in small group discussions and simulationsGroup activities Access to online pl
6、atforms with interactive exercises and quizzesOnline resourcesLearning method02Basic English language for flight attendantsDialogue for meeting attendees Green attendees politely and provide necessary information about the flightDialogue for seating arrangements Explain the seating arrangements to a
7、ttendees and ensure they are compatibleDialogue for medical service Order medical service,answer any questions about the menu,and ensure that passengers are satisfiedCommon dialogues for flight attendantsCommon conversations for onboard servicesMake necessary announcements about the flight,including
8、 information about the destination,estimated time of arrival,and any delays or cancellationsConversation for announcementsProvide information about available in light entertainment options and answer any questionsConversation for in light entertainmentExplain duty free policies and available product
9、s to passengersConversation for duty free itemsDialogue for emergency landing01 Explain to attendees what is happening,provide assurance,and follow emergency proceduresDialogue for evaluation02 Instrument passersby on how to evaluate the plane safely,provide life saving equipment,and ensure that eve
10、ryone leaves the plane in an orderly mannerDialogue for medical emergencies03 Assist medical personnel on board and provide necessary information to ensure the safety of passengersCommon dialogues in emergency situations03Flight Attendant English Listening and Speaking TrainingDiversified listening
11、materials Provide various real-life aviation scenario listening materials,such as airport broadcasts,captain notices,passenger conversations,etc.,to help students familiarize themselves with the actual work environment.Listening skills training Teach students how to effectively listen to information
12、,including skills such as filtering irrelevant information,predicting answers,locating key information,and filtering irrelevant interference.Listening task practice Design various listening tasks,such as multiple-choice questions,fill in the blank questions,dictation questions,etc.,to help students
13、consolidate and improve their listening skills.Listening training010203Simulated scenario dialogue exercise Set up various practical work scenarios,such as cabin service,emergency handling,communication with ground personnel,etc.,allowing students to engage in role-playing and dialogue exercises.Pro
14、nunciation and intonation training Emphasis is placed on correcting the pronunciation,intonation,and speaking speed of students,cultivating their fluent and accurate oral expression abilities.Oral Skills Training Teach students how to engage in effective oral communication,including skills such as q
15、uestioning,answering,requesting,and rejecting.Oral trainingReal time guidance and evaluation by teachers:Teachers guide students throughout the training process,correct errors in a timely manner,and provide feedback to ensure that students continuously improve their English speaking and listening sk
16、ills in practice.Simulated cabin environment:Utilizing advanced simulated cabin equipment to simulate real flight scenarios,allowing students to conduct practical training in a simulated environment.Role playing and collaboration:Students are grouped to play different roles,such as captain,co pilot,
17、crew member,etc.,and engage in collaborative exercises to improve their ability to respond to various unexpected situations.Simulator scene training04Flight Attendant English Reading and WritingCompensation strategiesPredicting the main ideaPredicting the main idea is an effective reading strategy t
18、hat helps students understand the overall content of a text It involves making predictions about what the text will be about based on the title,headings,and other issuesReading comprehensionIdentifying key informationIdentifying key information is essential for comprehension It involves skimming and
19、 scanning the text to locate important details,such as main ideas,supporting details,and transition wordsReading comprehensionUnderstanding complex sensesComplex senses can pose a challenge to comprehension To understand them,students should analyze the presence structure,identify the subject and ve
20、rb,and determine the meaning of any modifying clausesReading comprehensionOrganization and structureA well organized writing piece is critical for clear communication It should have a clear introduction,body paragraphs that develop the main ideas,and a conclusion that summarizes the main pointsWriti
21、ng skillsVocabulary and grammarUsing a rich and accurate vocabulary and grammar is essential for effective writing It ensures that the message is received clearly and accuratelyWriting skillsVSWriting for a specific audienceWriting for a specific audience requires an understanding of their needs and
22、 expectations It involves adapting the language,style,and content to apply to the intended readerWriting skillsProper radio etiquetteProperty radio etiquette is essential for effective communication on board the aircraft It involves using clear and concise language,following standard radio procedure
23、s,and demonstrating a professional decadeOn board radio script writingClarity and brevityClarity and brevity are key to effective script writing The script should be easy to understand and use as few words as possible to receive the necessary informationOn board radio script writingOn board radio sc
24、ript writingAccuracy and precisionAccuracy and precision are essential in radio script writing The script should contain accurate information and avoid any potential misunderstandings05Cultural background knowledge of civil aviation flight attendants in EnglishThe cultural background of major airlin
25、es in the worldDifferent airlines have their unique etiquette and protocol,which are essential for flight attention to understand and follow For example,some airlines require flight attention to wear specific attention or to address passengers in a certain wayAirline Etiquette and ProtocolEach airli
26、ne has its own history and trade,which contributes to its unique culture and identity Flight attendants should be family with the history and culture of the airlines their work for,as well as those who may accountant in their careAirline History and TradeLocal Culture and Customs Airports are often
27、a reflection of the local culture and customs Flight attendees should be aware of the cultural differences and conditions of the regions they serve,including meetings,tastes,and local food preferences要点一要点二Airport Layout and Facilities The layout and facilities of airports can vary greatly depending
28、 on the location and purpose of the airport Flight attendants should familiarize themselves with the layout of the airport they serve,including the location of key facilities such as restrooms,accommodations,and duty free shopsThe cultural background of airports around the worldLocal Cuisine and Foo
29、d Culture The cuisine and food culture of different regions can greatly influence the selection and presentation of digestion meals Flight attendees should have a basic understanding of local food culture and preferences to better cat to the needs of attendeesMealService Etiquette MealService Etique
30、tte can vary depending on local culture and airline condition Flight attendants should be aware of the appropriate way to serve meals,including the use of appropriate language,styles,and tableware handlingThe cultural background of salvation means around the world06Civil Aviation Flight Attendant En
31、glish Exam GuideListening comprehension Test the candidates ability to understand the broadcast and passenger conversations on the plane.Reading comprehension To assess the candidates ability to read and understand materials such as English notices and safety instructions on airplanes.Writing skills
32、 Candidates are required to write practical texts such as on-board notices and emergency reports.Oral expression Evaluate the candidates ability to communicate with passengers in English,including onboard service introduction,emergency response,etc.Exam format and contentTime management:Reasonably a
33、llocate time to ensure that each section is given sufficient time to complete.Concentration:Maintain focus during the exam process to avoid external interference that may affect answering questions.Answer tip:Follow the principle of easy first and then difficult,complete the parts you are good at fi
34、rst,skip the difficult problems temporarily,and solve the other parts later.Psychological adjustment:Keep calm and confident,dont panic when facing difficulties,and maintain a stable mindset to continue answering questions.Exam taking skillsAnalysis of past real problemsCommon Error Analysis:Summari
35、ze the common mistakes that candidates make in exams,such as grammar errors,improper vocabulary use,etc.,and provide correct expressions.Problem Analysis:Provide in-depth analysis of past exam problems to help candidates understand the key points and answer strategies.Simulated test analysis:Provide
36、 detailed analysis of simulated test questions,guiding candidates on how to analyze problems,extract key information,and organize answers.Sharing of answering skills:Share the answering skills and preparation experience of high scoring candidates,providing reference and guidance for candidates.THANKS FOR WATCHING感谢您的观看