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1、 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第1页/共39页Learn the following words and label the boarding pass with these words.1airlineflight numberdategate numberboarding timeseat numberairlineflight numberdestinationp
2、assengers nameseat numberboarding time第2页/共39页boarding pass1magazine2seat pocket3tray table4monitor5overhead locker6 remote control7Match the following words or phrases with pictures given.21._2._boarding passoverhead locker第3页/共39页4._3._monitorremote control第4页/共39页7._5._6._magazinetray tableSeat p
3、ocket第5页/共39页Work in pairs.Read the following things the cabin attendants should do and classify them according to the hint.3 1.Make sure the aircraft safety instruction cards in the back of the every passenger seat.2.Help passengers put their luggage in the overhead lockers.3.Check the toilets.4.Hu
4、rry the passengers to their seats.5.Check whether your uniform is smart.6.Greet the passengers with a smile.第6页/共39页 7.Hand out the arrival immigration forms to complete.8.Give special attention to older passengers.9.Ask the children not to leave their seats.10.Make sure everyone has a blanket.11.Ch
5、eck the number of meals.12.Make coffee for the cabin attendants.第7页/共39页Before passengers come on board:When passengers are boarding:1,3,5,11,122,4,6,7,8,9,10第8页/共39页 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第9页/共
6、39页Listen to the announcements and fill in the blanks.1Short AnnouncementsLadies and gentlemen,This is China Eastern Airlines flight MU5085 from Hangzhou to Kunming.Would you please check your passenger _ and _ once again and make sure of your flight number.Thank you for your cooperation.ticketboard
7、ing pass 第10页/共39页Ladies and gentlemen,Welcome aboard China Southern Airlines flight from Changchun to Sanya via1 Nanjing.Please take your seat according to your seat number.If you cannot find your seat,please ask the cabin attendants for help.Your seat number is on the _ of the overhead locker.Plea
8、se make sure your hand baggage is stored in the overhead locker.Small articles2 can be put _ the seat in front of you.Please take your seat as soon as possible to keep the aisle _ for others to go through.Thank you!edgeunderclear第11页/共39页Good afternoon,ladies and gentlemen,Welcome aboard Hainan Airl
9、ines flight HU482 from Boston to Beijing.Our flight will take 24 hours and 55 minutes.To be safe,passengers are not allowed to use _ _,remote controlled toys and other electronic devices throughout4 the flight,and the laptop computers are not allowed to use during _ and landing.We will take off imme
10、diately.Now the cabin attendants are going to have a _ check.Please be seated,_ your seat belt and make sure your seat back is straight up5,your tray table is closed and your carry-on6 items7 are securely stowed8 in the overhead locker or under the seat in front of you.This is a _ flight.Please do n
11、ot smoke on board.We hope you enjoy the flight!Thank you!mobiletake-offsecurity phonesfasten non-smoking第12页/共39页Short AnnouncementsOral practice.Discuss with your partner about the following questions.21.Why do you ask your passengers to recheck the ticket and boarding pass?2.How do you usually sta
12、rt an in-flight announcement as soon as passengers boarding the plane?3.What would you do if someone is standing in the aisle and has blocked the way?第13页/共39页Listen to the departure announcement and learn the following words or phrases.1Long Announcements Vocabulary Banddistance dst()nsn.距离instruct
13、ion card说明卡，指令卡reseat risitvt.使重新坐下；使坐在新座位上remote control toy遥控玩具duration djre()nn.持续的时间，期间interfere with干涉，干扰；妨碍navigational nvge()n()l adj.航行的，航运的第14页/共39页Listen to the departure announcement and learn the following words or phrases.1 Vocabulary Bandcruising kruzadj.（飞机）以经济巡行速度行驶的altitude lttjudn.
14、高度，海拔notify ntfavt.告知，通知prohibit pr()hbtvt.阻止，禁止lavatory lvt()rn.厕所，盥洗室hesitate heztetvt.&vi.犹豫，踌躇chief purser乘务长Long Announcements第15页/共39页Read the departure announcement and decide whether the following behaviors are right or not.2Long Announcements 1.Turn off all cellular phones,radios and remote
15、 controlled toys,etc.before take-off.2.Move about during take-off and landing.3.Smoke in the lavatory.4.Stop moving when the seat belt sign is on.5.Place luggage on the aisle or the exits.6.Close the tray table during take-off.7.Stow the carry-on luggage in the overhead bin or under the seat in fron
16、t of you.TFFTFTT第16页/共39页Oral practice.Discuss with your partner about the following questions.31.How do you begin with the departure announcement?2.How do you help the passenger who doesnt want to sit next to the emergency exit?3.How do you stop the passengers who are talking on the phone or playin
17、g with electronic devices when the plane is just about take-off?4.What should you ask the passengers to check before take-off?5.How do you express yourself if you are ready to help your passengers?第17页/共39页 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading an
18、d WritingPart Part 3 3Part Part 4 4第18页/共39页 Listen to the dialogues and fill in the blanks.1CA:Welcome aboard,sir.Im Tracy,the chief _ of this flight.My serve number is 26.If there is anything I can do for you,just let me know.Which _ are you flying?M:My ticket says its business class1.CA:OK.The bu
19、siness class is in the front of 2 the plane.Just go straight3 and you will find the _ saying business class.M:Where can I sit exactly?CA:Let me see your ticket,please.M:Here you are.CA:Seat number 6A.Then its a window seat4.M:A window seat?But I dont like the window seat.Im afraid of _ the window.I
20、will feel sick.purserclasssignlooking out of第19页/共39页CA:Oh,I see.We have a blind5 over the window.You can put it down or you can _ the service button to call our cabin attendants to help you put it down.M:Well,err.but I still want to change a seat.Could you help me with that?CA:Alright.Please follow
21、 me.Lets go to the business class and Ill see whether there is someone who wants to change seat with you.Is that OK?M:OK.Thats very kind of you!press第20页/共39页2CA:Good morning,sir.What can I do for you?M:Im looking for my seat.Could you _ me to my seat?CA:Sure.Your boarding pass,please.M:Here it is.C
22、A:Your _ is 21B.Its in the _ of the cabin,the third row6 from the last,the one in the middle.This way,please.Ill show you your seat.Just walk along7 the aisle.M:Thank you very much.guideseat numberback Listen to the dialogues and fill in the blanks.第21页/共39页3CA:Sir,can I put your _ into the baggage
23、holder8 overhead?M:I dont want to do that.CA:Luggage is not _ to be put in the aisle.M:I always put it in my sight,or else I dont feel very well.CA:I understand.But it will cause _ when someone goes across the aisle because it takes up9 too much room.M:But I dont feel safe if it is put in the _.CA:D
24、ont worry,sir.Every baggage holder has a lock.And the key is in your hand.It will be very safe.M:Is it like this?Then I will try.CA:Let me help you,sir.M:OK,thank you.CA:Thank you for your cooperation,sir.luggageallowedtroubleoverhead locker Listen to the dialogues and fill in the blanks.第22页/共39页 O
25、ral practice.Read the dialogues and discuss the following questions with your partner.1.How will you greet your passengers when you are meeting them at the cabin door?2.If the passenger cannot find his seat,what can you do for him?3.If a passenger says thank you for what you have done for him,what w
26、ill you say?第23页/共39页 Work in pairs.Choose one of the following situations to make a dialogue with your partner according to the dialogues above.Situation 1:A passenger cant find his seat.Situation 2:A passenger doesnt want to sit next to the emergency exit.Situation 3:A passenger puts his baggage i
27、n the aisle for his insecurity.第24页/共39页 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第25页/共39页Cabin CrewCabin crew is the people who are working with the passengers in the cabin.They attend to passengers needs throug
28、hout the flight,serving refreshments and sell duty-free goods,so customer service is vital.They are expected to be friendly,enthusiastic and courteous at all times.Cabin crew can also be divided into two groups:the senior member is called chief director or purser and those who work under the senior
29、member are called cabin attendants.Text 1第26页/共39页A qualified cabin must be with the lofty goal and passion.But thats not enough.High level of professionalism and hard-working attitude are a must.Language is also important,and an excellent cabin crew must be able to communicate with passengers in En
30、glish fluently who are not sharing the same language.Cabin attendants should carry out a range of duties:Attending a pre-flight briefing,concerning weather,altitudes,routes,emergency procedures,crew coordination,food and beverage services offered,and numbers of passengers.Clear respective tasks for
31、the coming flight.Checking to ensure that food,beverages,blankets,reading materials,first-aid kits,emergency equipment,and other supplies are aboard and are in adequate supply.第27页/共39页A qualified cabin must be with the lofty goal and passion.But thats not enough.High level of professionalism and ha
32、rd-working attitude are a must.Language is also important,and an excellent cabin crew must be able to communicate with passengers in English fluently who are not sharing the same language.Cabin attendants should carry out a range of duties:Attending a pre-flight briefing,concerning weather,altitudes
33、,routes,emergency procedures,crew coordination,food and beverage services offered,and numbers of passengers.Clear respective tasks for the coming flight.Checking to ensure that food,beverages,blankets,reading materials,first-aid kits,emergency equipment,and other supplies are aboard and are in adequ
34、ate supply.第28页/共39页Verifying that first-aid kits and other emergency equipment,including fire extinguishers and oxygen bottles,are in working order.Welcoming passengers on board and directing them to their seats.Assisting passengers in placing carry-on luggage in overhead or under-seat storage.Dete
35、rmining special assistance needs of passengers such as small children,the elderly,or the disabled.Demonstrating safety procedures to passengers.Checking all passenger seat belts are secure prior to take-off.Making announcements on behalf of the pilot and answering passengers questions during the fli
36、ght.Serving meals and refreshments to passengers.Reassuring passengers when situations such as turbulence are encountered.Completing paperwork,including writing a flight report.The work of cabin crew can be stressful and demanding,but it can also be varied,interesting and rewarding.第29页/共39页Learn th
37、e words in the box and then complete the sentences with them.Change the form if necessary.1courteousadequatesupply encounterdividedirectprior to announcement1.The _ of food and beverages should be verified before the flight takes off.2.The cabin crew can be _ into the chief director and cabin attend
38、ants.3.The passengers became anxious when the flight _ turbulence.4.Cabin attendants smile and _ behaviors can make the passengers relax.suppliesdivided encounteredcourteous第30页/共39页5.“Good afternoon,ladies and gentlemen.Welcome aboard China Eastern Airlines flight MU3516 from Beijing to Shanghai.”t
39、he flight director _.6.It is the cabin crews duty to check whether all passengers safe belts have been secured _ take-off.7.After boarding,the cabin attendants will _ the passengers to their seats.8.There are some _ beverages in the flight.If you want to buy,you can ask the cabin attendants for help
40、.announcedprior to directduty-free第31页/共39页Read the text again and decide whether the following statements are T(true)or F(false).21.Cabin crew should have professional knowledge and good working attitude.2.Only the pilot can make announcements during the whole flight.3.Cabin attendants receive thei
41、r tasks in the pre-flight briefings.4.As soon as passengers leave the flight,cabin crew accomplish their duties.5.The writers attitude towards the work of cabin crew is positive.TFTFT第32页/共39页Think about the questions below and then write a passage.31.Whats your opinion of cabin attendants?2.What sh
42、ould you do if you want to be a qualified cabin attendant?第33页/共39页Text 2Cabin ServiceCabin attendants make face-to-face1 contact with passengers.Their professional2 image3 reflects4 the airlines service image.Passengers opinion of an airline is based on5 their words,behaviors and service standard6.
43、Cabin attendants should possess7 essential8 qualifications9 for their work,as well as the rigid10 physical11 requirements such as height and vision12.The quality of cabin service is judged13 on the friendliness14,courtesy15 and appearance16 of the cabin attendants.第34页/共39页First,cabin attendants sho
44、uld enjoy their work.They are doing an exciting and challenging17 job.They should be friendly and helpful to passengers.They must keep smiling during their work,for a smile is a good way to help passengers relax.They must also provide courteous and efficient service to the passengers.Second,a warm c
45、oncern18 for the passengers is a necessary qualification for passenger service work.Dignity19,warmth and a sincere liking for the passengers are the best qualities.第35页/共39页 Read the text and choose the best answer.11.How do passengers get their opinions of the airlines?A.Cabin attendants speech.B.C
46、abin attendants behavior.C.Cabin attendants service standard.D.All of the above.2.The excellent quality of cabin service is NOT judged on _.A.the request of the passengers B.the friendliness of the cabin attendants C.the courtesy of the cabin attendants D.the height and vision of the cabin attendant
47、sDD第36页/共39页3.Why should cabin attendants keep smiling during their work?A.Because they like smiling.B.Because the smile is a good way to help passengers relax.C.Because the passengers ask them to smile.D.Because it can make their faces thinner when smiling.4.The phrase“a necessary qualification for
48、 passenger service work”in paragraph 3 means _.A.rigid physical requirements B.a courteous and efficient service to the passengers C.a warm concern for the passengers D.good professional image5.According to this passage,we can know that the cabin attendants work is NOT _.A.easyB.necessary C.challeng
49、ingD.demandingBCA第37页/共39页Translate the following sentences into Chinese.2乘客对航空公司的看法是基于空乘人员的言语、行为和服务标准。客舱服务的质量是根据空乘人员的友好、礼貌和外表来判断的。他们在工作中必须保持微笑，因为微笑是帮助乘客放松的好方法。1.Passengers opinion of an airline is based on their words,behaviors and service standard._2.The quality of cabin service is judged on the friendliness,courtesy and appearance of the cabin attendants._3.They must keep smiling during their work,for a smile is a good way to help passengers relax._第38页/共39页感谢您的观看。第39页/共39页