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1、试卷代号：1389国家开放大学2021年秋季学期期末统一考试管理英语4试题2022年1月注意事项一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带 出考场。监考人收完考卷和答题纸后才可离开考场。二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在答 题纸的指定位置上，写在试卷上的答案无效。三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。四、考试时间为60分钟。一、交际用语（共计10分，每小题2分）1-5:选择正确的语句完成下列对话，并将答案序号写在答题纸上。1 .一Id like to have this film d
2、eveloped.A. May I help you?B. What is it?C. What do you want?2 . This project is too big for me to finish on time.A. Ill give you a hand.B. Please dont say it.C. Please do me a favor.3 . Id like a wake-up call a（ 7:00 a.m., please!OK.A. you will certainly make it.B. just do what you like.C. Ill make
3、 sure you get one.4 . Terribly sorry to intenupt, but may I use your dictionary?YesA. of course.B. it doesnt matter.C. no hurry.5 . I think I made a great mistake.A. I dont think so. You really made an error.B. I dont think so. Its not your fault.C. I dont think so. Its really terrible.二、词汇与结构（共计30分
4、，每小题2分）6-20K：阅读下面的句子，从A、B、C三个选项中选出f能填入空白处的正确选项，并将答 案序号写在答题纸上。6. AT&T found that employees with better planning and decision-making skills were to be promoted into management jobs.A. more likelyB. inore likeC. more unlikely7. managers spend most of their time in face-to-face contact with others,but t
5、hey spend much of it obtaining and sharing information.A. Not onlyB. Do not onlyC. Not only do8. his bad temper, the employees called him Mr. Thunder, but they loved him.A. Due toB. In spite ofC. Because9. Express your true intention with few words you can.A. so. thatB. as.asC. such. as10. It is thr
6、ough enthusiasm and quiet intensity we transform creativity andvision into technologies.A.thalB./C. which11. we cant compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.A，ButB. AlthoughC. Therefore12.on the hilltop, you could enjoy the scenery of the
7、 city bathed in （he sun.A. StandingB. StandC. Stocxl13.There is no the fact that he is the best student in the class.A. denyB. deniesC. denying14. I will ask them to a new design.A. come inB. come acrossC. come up with15. The responsibilities in the handbook that managers have to be concernedwith ef
8、ficiency and effectiveness in the work process.A. indicateB. identityC. interrupt16. Current opinion among politicians is that she is, standing for her principles with no fear.A. competitiveB. criticalC. courageous17. Good work good pay.A.deservesB. requestsC.deserts18. Ata rough we will take anothe
9、r four weeks to finish this plan.A.viewB. estimateC.account19. To build the reseryoir（水库），thousands of people have to beA. reopenedB. repeatedC. relocated20. We are interested in the weather because it us so directly what wewear, what we do, and even how we feel.A. benefitsB. affectsC. effects三、阅读理解
10、（共40分，每小题4分）2125题：阅崛从A、B、C三个选项中选出T正确答案，并将答案序号写在答题纸上。The meaning of communication goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can res
11、ult in ineffective communication.Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent （he message Send reinforcements, wcrc going to advancc.back to （1389号）管理英语4试题第3页（共6页）his Command Center, through a long chain of subordinates. When the message f
12、inally reached the Command Center, it hadmutatedto becomeSend three and fbur-pence,were going io a dance/Thc reinforcements never arrived.You can demonstrate （his same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the s
13、ame message you started with will be the one you end with.In a business, there are three main types of communication failure. Each has its own indicative signs., Tlie first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or（most ofte
14、n）, the infonnation is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there
15、 will be a surplus of stocks and overstaffing（人员过多）., The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a genenil loss of direction in the company or departments, a loss of co-ordination and an i
16、ncrease in complaints from customers as things happen late or not at all., The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective conmunication. This leads to alicnalcd（被离间的）staff,
17、 an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially （hat which takes place across departmental boundaries, is likely to suffer hugely as team synergy（协同 增效）slips （差错）.21. Confirming reception of the sent messages meansA. the messages
18、 are sent to right receiversB. the messages arc correctly understoodC. the messages arc correctly sent in a right way22. In the famous British Army Commander story, which step probably went wrong in the communication chain?A. Sending.B. Conceiving.C. Decoding.23. What is Chinese whispers?A. Who whis
19、pers in Chinese.B. A game to pass messages around in a whisper.C. Chinese people who dont normally talk very loudly.24. Allocative failure does NOT happen whenA. a company gathers false infonnationB. the right information goes to the right placeC. the correct information is not received by the right
20、 department or person25. Which of the following cases belongs to human failure?A. Decreasing creativity across departments.B. Adequate communication between departments.C. Increasing customer complaints.26-30：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写咋”，并将答案 写在答题纸上。Its no secret that good leaders are also good
21、 communicators. Indeed, communication and leadership are inextricably（密不可分ttk）tied How can you inspire or guide others if you dont communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:Mind the say-do gap. Trust is the bedrock of effect
22、ive leadership your behavior is your single gieatest mode of communication, and it must be congruent。一致的）with what you say. If your actions dont align with your words, you are storing up trouble for the future.Make the complex simple. Effective leaders distill complex thoughts and strategies into si
23、mple, memorable tenns that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speech, which add complexity. Say what you mean in as few words as possible.Find your own voice. Use language that
24、s distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but dont become overly fixated（异常迷恋的）on eloquence for eloquence* s sake： concentrate on being distinct and real. People want real, people respect real, people foll
25、ow real.Be visible. Visibility is about letting your key stakeholders get a feel for who you arc and what you care about. Dont hide behind a computer and only interact with people electronically see them face to face and voice to voice, and interact with them in a real, substantial way. In todays en
26、vironment, where people are often burned out, its important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that youre engaged and that you care about them and their work.Listen with your eyes as well as your ears. Effective communi
27、cation is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their cars. Because you arc in a position of authority, others may be reluctant to express their real opinions to you directly. You wont always gel direct feedback, so you need to a
28、lso be able to read between the lines and look for the non-verbal cues.26. Communication and leadership dont always go hand in hand.27. The say-do gap happens when people misunderstand their leaders intention.28. Using technical jargon makes a leader convincing.29. Communicating sincerely is always
29、the best.30. Observation is as important as communication when you want to know what people really think.四、写作（共20分）31. 根据要求写作文。Write at least KM） words about an event caused by different understandings of the workplace culture. You may need to include the 5Ws and IH elements.试卷代号：1389座位号国家开放大学2021年秋
30、季学期期末统一考试管理英语4试题答题纸2022年1月题号*四总分分数得分评卷人一、交际用语（共计10分，每小题2分）1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。二、词汇与结构（共计30分，每小题2分）620题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.7.8.9.10.11.12.1314.15.16.17.18.19.20.得分评卷入三、阅读理解（共40分，每小题4分）2125题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。21.22.23.24.25.（1389号）管理英语4试题答题纸第1页（共4页）26-30H：请根据短文内容判断给出的语句是否正确，正确的写“r,错误的写午，并将答案写在答即纸上。26.27.28.29.30.评卷人四、写作（共20分）31.根据要求写作文。（1389号）管理英语4试题答题纸第2页（共4页）斑 淤3- 夕 燔 哂 密