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1、商务英语900句授课教师：梁英华对外经济贸易大学出版社Section 1Unit 1n n简单用语：简单用语：n nDid you have a good flight?did you Did you have a good flight?did you have a nice trip?have a nice trip?n nI hope you had a nice trip.I hope you I hope you had a nice trip.I hope you have enjoyed your flight.have enjoyed your flight.n n道别时，对初
2、次见面的人，多使用道别时，对初次见面的人，多使用“meet”“meet”n nIve enjoyed meeting you.Ive enjoyed meeting you.n nIm very glad to have met you.Im very glad to have met you.n n认识的，用认识的，用“see”“see”n nIm very glad to have seen you.Im very glad to have seen you.Unit Twon n交换名片用的句子：交换名片用的句子：n nHello!Im David Wang.Heres my busin
3、ess card.Hello!Im David Wang.Heres my business card.n nOh,let me give you my business card before I forget.Oh,let me give you my business card before I forget.n nWell,it was nice to have met you.Heres my card.Well,it was nice to have met you.Heres my card.Please call me anytime.Please call me anytim
4、e.n n路上聊天由天气，彼此近况作为话题。路上聊天由天气，彼此近况作为话题。n nIts very warm,isnt it?Its very warm,isnt it?n nDid everything go all right?Did everything go all right?n nHow is your business?How is your business?n n看到自己公司的招牌或广告牌：看到自己公司的招牌或广告牌：n nPlease look at that billoard.Its advertising our new Please look at that bil
5、loard.Its advertising our new product,Sk-x.product,Sk-x.n n车内座位安排方式：车内座位安排方式：车内座位的安排Unit Threen n听不懂，跟不上，沟通不良：听不懂，跟不上，沟通不良：n nIm sorry I cant follow you.Would you Im sorry I cant follow you.Would you repeat it?repeat it?n nI couldnt catch you.Would you speak I couldnt catch you.Would you speak more
6、slowly?more slowly?n n太吵听不清：太吵听不清：n nWill you speak more clearly?XWill you speak more clearly?Xn nWould you speak more loudly,please?Would you speak more loudly,please?n nI cant hear you.Would you speak a little I cant hear you.Would you speak a little louder?louder?n n互相介绍的礼仪：互相介绍的礼仪：n n将男女（异性）n n地
7、位低地位高n n年幼年长n n同性间，年纪、地位相似，将和自己熟悉的人介绍给其他人。n n介绍人与被介绍人应起立，异性间，女性并无起立的必要。n n不过在座中有地位较高、年长的女性也应起立。n n记住对方的姓名是一种礼貌。Unit 4n nBusiness Advice:Business Advice:n n欧美习惯，边吃午饭边洽谈商务欧美习惯，边吃午饭边洽谈商务Business lunch(Working lunch)Business lunch(Working lunch)Would it be possible for us to have Would it be possible fo
8、r us to have lunch tomorrow at my hotel?lunch tomorrow at my hotel?Could we have lunch tomorrow to Could we have lunch tomorrow to discuss the matter we spoke of discuss the matter we spoke of yesterday?yesterday?n n约好：会议在午餐前未结束，可用午餐时间继续。Would you like to discuss it over lunch?Would you like to talk
9、 about it over a cup of coffee?pp商谈在“饭前酒”或“餐后甜点”pp良好的餐桌礼仪n nDont make noise when you are eating or drinking.n nDont try to eat and talk.n nDont rush though your meal.n nDont raise any plates or bowls when you eat.n nDont pick your teeth at the table.n nDont use your handkerchief for napkin.n nDo mak
10、e conversationn n在饭店招待商业客户，必须在事先一在饭店招待商业客户，必须在事先一两天就预约。要在饭店预定桌位，可两天就预约。要在饭店预定桌位，可以这么说：以这么说：n nId like to reserve a table for 4 at 7 Id like to reserve a table for 4 at 7 tomorrow evening.tomorrow evening.n nDo you have a table for 2 at 6 oclock Do you have a table for 2 at 6 oclock on Friday?on Frid
11、ay?n n大衣尽量寄放在衣物间（大衣尽量寄放在衣物间（check check roomroom），如果有女秘书及夫人随行的），如果有女秘书及夫人随行的话，一般习惯把女性的大衣挂在自己话，一般习惯把女性的大衣挂在自己椅子后面。询问对方是否需要帮忙托椅子后面。询问对方是否需要帮忙托放大衣，可以说：放大衣，可以说：n nMay I check your coat?May I check your coat?n n用餐后，再替客户取回大衣。用餐后，再替客户取回大衣。你该坐哪个位子n n进入餐厅后，主人尽可能最后坐下，进入餐厅后，主人尽可能最后坐下，如果只接待一个人，就请他坐在右边；如果只接待一个人，
12、就请他坐在右边；有两个人，就请他们分坐在你的两侧，有两个人，就请他们分坐在你的两侧，以便交谈。以便交谈。n n上座一般是请长者和女士坐，而上座上座一般是请长者和女士坐，而上座随饭店摆设而稍有差异，通常是指靠随饭店摆设而稍有差异，通常是指靠边的位子或是视野最好的位子。边的位子或是视野最好的位子。n n有些饭店的服务费，已一并包含在餐有些饭店的服务费，已一并包含在餐费中不必另付。否则，给侍者的小费，费中不必另付。否则，给侍者的小费，约为餐费的约为餐费的10%-15%10%-15%，较为适当。，较为适当。Unit 5 Visiting Factoryn nBusiness AdviceBusines
13、s Advicen n说服欧美客户，其中很重要的一种方说服欧美客户，其中很重要的一种方法就是提供详细的统计资料。使用法就是提供详细的统计资料。使用“稍微稍微”、“大概这个程度左右大概这个程度左右“这一这一类的话，是无法取得对方依赖的。正类的话，是无法取得对方依赖的。正确地列出公司的销售量、生产量、市确地列出公司的销售量、生产量、市场占有率、退货率以及研究开发费用场占有率、退货率以及研究开发费用等，是绝对有必要的。以年度销售额等，是绝对有必要的。以年度销售额为例：为例：n nWhats the total amount of your Whats the total amount of your
14、 annual sales?annual sales?n n请问贵公司年度总销售额是多少？请问贵公司年度总销售额是多少？n nFor the fiscal year 2004 it was a little For the fiscal year 2004 it was a little over 300 million dollars.over 300 million dollars.n n20042004年会计年度，销售额小幅突破年会计年度，销售额小幅突破3 3亿美元。亿美元。n n仅单纯地计算卖出的金额是不够的，利润的计算也很重要。如果想问“利润是多少”的时候，你可以这么问：n n你们的
15、利润有几成？n nWhats the percentage of your profit?n n你们全年销售的总利润是多少？n nWhats the total profit of your annual sales?n n销售，可依地区范围不同分为两类：销售，可依地区范围不同分为两类：经营国内销售，叫做经营国内销售，叫做“domestic“domestic sales”;sales”;如果是经营出口业务的话，则如果是经营出口业务的话，则称为称为“overseas sales”“overseas sales”或是或是“sales“sales abroad”abroad”。了解了这两个术语之后，
16、对。了解了这两个术语之后，对以下例句的意义自然就能轻松掌握了。以下例句的意义自然就能轻松掌握了。例句：例句：n nWhats the percentage of overseas Whats the percentage of overseas markets in proportion to domestic markets in proportion to domestic markets for your product?markets for your product?n n贵厂产品的内销与外销比例是多少呢贵厂产品的内销与外销比例是多少呢？n nThe ratio is about 7
17、 overseas to 3 The ratio is about 7 overseas to 3 domestic.domestic.n n七成外销，三成内销。七成外销，三成内销。n n询问产量时可以这么说：询问产量时可以这么说：n nWhats your annual output?Whats your annual output?n n贵厂年产量是多少？贵厂年产量是多少？n nHeres a pamphlet about this plants Heres a pamphlet about this plants yearly production.yearly production.n
18、 n这本小册子是有关这家工厂的年度产这本小册子是有关这家工厂的年度产品介绍。品介绍。n n如果问如果问“占有市场多少个百分比占有市场多少个百分比”，则是问该产品的市场占有率，即所谓则是问该产品的市场占有率，即所谓的的market sharemarket share。例如：。例如：n nWhats your market share?Whats your market share?n nWhats the market share held by Whats the market share held by your company?your company?Homework:n n上海宏生贸易
19、公司上海宏生贸易公司(Shanghai Grand Life Trading Co.)(Shanghai Grand Life Trading Co.)始建于始建于19921992年年,主要经营各类轻工业品主要经营各类轻工业品(Light industry products)(Light industry products)、纺织、纺织品（品（TextilesTextiles）、玩具（）、玩具（ToysToys），文体用品（），文体用品（Sports goodsSports goods）等）等出口商品。市场分布欧洲、美洲、澳洲、非洲、中东及东南亚地出口商品。市场分布欧洲、美洲、澳洲、非洲、中东
20、及东南亚地区，经销区，经销1 1，000000多种产品。在广州、深圳、杭州设有办事处，多种产品。在广州、深圳、杭州设有办事处，在温州有自己的生产企业。近年来，公司致力于国际市场的开拓。在温州有自己的生产企业。近年来，公司致力于国际市场的开拓。n n实训要求：根据上述资料，用英文填写以下公司简介，包括以下实训要求：根据上述资料，用英文填写以下公司简介，包括以下内容：内容：n n公司名称公司名称n n成立年份成立年份n n产品名称产品名称n n国名国名n n产品种类数量产品种类数量n n地点地点n nNAME OF THE COMPANY(1)was firstly founded in YEAR
21、(2).NAME OF THE COMPANY(1)was firstly founded in YEAR(2).It mainly deals export business for PRODUCTS(3)etc.our It mainly deals export business for PRODUCTS(3)etc.our market area covers COUNTRIES(4)with more than market area covers COUNTRIES(4)with more than NUMBER OF(5)items.The company has offices
22、 in NUMBER OF(5)items.The company has offices in LOCATION(6).It has also its own high-tech manufacture in LOCATION(6).It has also its own high-tech manufacture in Wenzhou.In recent years,this company is mainly engaged in Wenzhou.In recent years,this company is mainly engaged in the development of the international market.the development of the international market.n nTel:0086-21-62865500Tel:0086-21-62865500n nFax:0086-21-62865501Fax:0086-21-62865501Section TwoUnit 1 Introduction of Products