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1、酒店英语培训第一节、酒店基础英语第二节、客房英语第三节、餐饮英语第四节、前厅英语第一节、酒店基础英语一.酒店客房类型二.酒店各部门岗位英语识别：三.各部门服务：各服务点名称四.房间物品英语识别：房间各设施物品英语识别五、礼貌用语第一节：酒店基础英语一、房间类型：1.单人房-singleroom2.双人房-doubleroom3.标准间-standardroom4.豪华客房deluxeroom5.豪华套房deluxesuite1.Executive Office(EO)2.Front Office(FO)3.Food and Beverage(FB)4.Housekeeping(HK)5.Hum
2、an Resource(HR)6.Sales and Marketing(SM)7.Financial Department(FIN)8.Engineering Department(ENG)9.Security Department(SEC)10.Purchasing Department(pur)二、各部门名称1.Executive Office(EO)总办总办2.Front Office(FO)前厅部前厅部 3.Food and Beverage(FB)餐饮部餐饮部4.Housekeeping(HK)房务部房务部 5.Human Resource(HR)人力资源部人力资源部6.Sales
3、 and Marketing(SM)市场营销部市场营销部7.Financial Department(FIN)财务部财务部 8.Engineering Department(ENG)工程部工程部 9.Security Department(SEC)保安部保安部10.Purchasing Department(PD)采购部采购部三、酒店各服务点英语一、休闲、娱乐设施：1.游泳池-swimmingpool2.酒吧-bar3.茶室-tearoom4.健身房-gym5.咖啡厅-coffeeshop6.棋牌室-chessandcardroom7.水疗spa二、会议、商务设施：会议、商务设施：1.会议室-
4、Conferenceroom2.商务中心-businesscenter3.多功能厅-Multifunctionalhall四、其他设施四、其他设施：1.餐厅-restaurant/dining-room、2.厨房-kitchen3.大厅-lobby4.休息区-restarea5.洗衣房-laundry6.停车场-parkingarea7.公共区域-PA（publicarea）四、房间物品、设施一、洗漱用品：一、洗漱用品：1.牙膏-toothpaste2.牙刷-toothbrush3.口杯-cup4.毛巾-towel5.剃须刀-shaver6.梳子-comb7.镜子-mirror8.洗脸盆-wa
5、shbasin二、淋浴设施、用品：二、淋浴设施、用品：1.浴室-bathroom2.浴盆-bathtub3.淋浴喷头-showerhead4.沐浴露-bathfoam5.洗发液-shampoo6.香皂-toiletsoap7.浴衣-bathrobe8.浴巾-bathtowel9.浴帽-showercap10.脚巾-foottowel11.拖鞋-slipper12.睡衣-pajamas三、床上用品：三、床上用品：1.bed2.sheet3.mattress4.quilt5.coverlet床罩/被单6.pillow7.blanket 四、电器设备：四、电器设备：1.switch2.socket3
6、.plug4.TV5.telephone6.fridge7.electricfan8.air-conditioning/airconditioner9.remotecontrol10.iron（ain）五、其他：五、其他：Curtainbalconyhookclothes-hangercarpetrubbishbasketgarbagebagtoiletpaperashtraychairstoolsofateatableroomcard/key6.节假日：节假日：、西方节日：情人节-ValentinesDay愚人节-AllFoolsDay母亲节-MothersDay父亲节-FathersDay
7、感恩节-ThanksGivingDay圣诞节-ChristmasDay、中国节日：新年：-newyearsday春节-SpringFestival元宵节-theLanternFestival端午节-DragonBoatFestival清明节-Tomb-SweepingDay中秋节-Mid-AutumnFestivalITEMSGreeting Greeting 问候问候Thanks Thanks 致谢致谢 回答致谢回答致谢Apologies Apologies 致歉致歉Directions Directions 指路指路Festivals Festivals 节日节日Department De
8、partment 各部门名称各部门名称Facility Facility 设施设施Courtesy English 礼貌英语礼貌英语注意事项：1、酒店英语是商务英语，较注重礼节。非正式英语Whatsyourname?正式英语MayIhaveyourname,please?2、别说“Idontknow.”可以说“justamoment,please.Illcheckthatforyou.”Illaskoursupervisor.You are welcome Its my pleasureThatsallright.NotatallDontmentionit何足挂齿何足挂齿 Apologies
9、致歉Excuse me I am sorry.I am awfully sorry.Its my fault.I apologize for this.Directions 指路Go upstairs/downstairs.Its on the 2nd floor.This way,please.Turn left/rightThiswaytotheelevator.Followme,please.第二节第二节 客房英语客房英语LOGORoom Cleaning 清理房间清理房间Showing Room 为客人开房为客人开房Laundry Service 洗衣服务洗衣服务Emergencies
10、紧急情况紧急情况1234On Guests Requests 回应客人的要求回应客人的要求5Showing Room 为客人开房为客人开房LOGO1、为客人引路、为客人引路Bellman shows guest to his/her room.Introduce hotel service.等客人进入房间后，询问等客人进入房间后，询问 How do you like this room?If you need something,please call me.Have a nice day.）背景常识须知背景常识须知Showing Room 为客人开房为客人开房LOGO2、如何搭讪、如何搭讪在
11、等待电梯的空隙，如果始终一言不发，终究有些尴尬。所以，不妨准备一在等待电梯的空隙，如果始终一言不发，终究有些尴尬。所以，不妨准备一些话题跟客人搭搭讪些话题跟客人搭搭讪虽然未必有什么实质性的内容，但可以给客人一种虽然未必有什么实质性的内容，但可以给客人一种友善、热情的感觉。例如：友善、热情的感觉。例如：Isthisyourfirstvisithere?这是您第一次来这儿吗？Howdoyoulikethiscity?您觉得这个城市怎么样？Thiscityisfamousforitsethnicfood.这个城市以风味小吃驰名。Itsveryhottoday,isntit?今天真热，是吧?Yourc
12、hildissocute.您的孩子真可爱！背景常识须知背景常识须知句型精选句型精选LOGO1、招呼和带领客人、招呼和带领客人A.WelcometoHotel!B.MayIseeyourroomcard?A.Yourroomnumber,please?A.Followme,pleaseB.Pleasewatchyourstep.A.Pleasetaketheliftonyourleft.句型精选句型精选LOGO2、回应客人的要求、回应客人的要求A.Rightaway,sir.我马上就去办，先生。A.Illbring.toyourightaway.我马上就为您拿.来。A.Imafraidweren
13、otallowedtodoso.恐怕我们不允许这么办。A.Illcheckwithmysupervisor.我得请示主管。情景对话情景对话LOGOM：Mary玛丽G：Guest旅客M:Heres your room,Mrs Laura.After you.G:Thank you.M:Show I put your luggage here?G:Ok,thank you.M:Here is the safe.Youll find its instruction in our service booklet.Its by the telephoneG:Great!Thank you.M:Anyth
14、ing else Ican do for you?G:No,thanks.M:Im always at your service,Mrs.Laura.Have a nice day.Good-bye!句型精选句型精选LOGO1、请求清理房间、请求清理房间A.Turn-downservice.MayIcomein？开夜床了，我可以进来吗？B.ShallIcomebacklater,sir?先生，要我等会儿再来吗？C.Whattimewouldbebetterforyou?您什么时间更合适呢？D.PleasecalltheFrontDeskwhenyouwantyourroomdone.当您需要清
15、理房间时，请给前台打电话。句型精选句型精选LOGO2、进房清理、进房清理A.MayIvacuumtheroomnow？我可以吸尘吗？B.MayItidyupyourdesk?我帮您整理一下书桌好吗？C.MayImovethis?我可以移动这个吗？D.Sure,goahead.好的，请吧。情景对话情景对话LOGOM：Mary玛丽G：Guest旅客M:（Knockingthedoor）Housekeeping.MayIcomein?G:Comein,please.M:Goodevening,maam.MayIdoyourroomnow?G:Sure.(Finishcleaningtheroom)M
16、:Imdone.Anythingelse,maam?G:No,thanks.句型精选句型精选LOGO 背景常识须知背景常识须知1、添加物品、添加物品*Iamoutofthetoiletpaper.我的厕纸用完了。*CanIhaveanextrapillow?我能多要个枕头吗？*Canyoubringmeahair-dryer?能给我拿个吹风机吗？*Rightaway,sir/maam.我马上去办，先生/女士。*Certainly,sir/maam.好的，先生/女士。句型精选句型精选LOGO 背景常识须知背景常识须知2、客房设施出现问题、客房设施出现问题Theresabadsmellinmyro
17、om.我的房间有一股特别难闻的气味。Mytoiletisclogged.我的抽水马桶堵住了。Myceilingisleaking.我的天花板漏水。Theair-conditionerisntworking.空调坏了。Imsorrytohearthat.很抱歉听到这样的事。Illasktheengineertocheckit.我叫工程人员来检查。Ittakestimetorepair.修理需要时间。Canyouchangearoomforme?可以给我换个房间吗？WouldRoom3102bealright?3102房间好吗？Couldyouchangearoom,sir?先生，您换个房间好吗？
18、Wearereallysorryforthis.我们实在是非常抱歉。句型精选句型精选LOGO 背景常识须知背景常识须知3、教客人使用保险箱、教客人使用保险箱*Idliketousethesafe.我想使用这个保险箱。*Letmeshowyouhowtouseit.让我给您示范怎么使用它。*Youenterthepassword.您输入密码。*Youmaychangethepasswordbydoingthis.这样做，您就可以更改密码。*Hereistheinstructioncard.这里是使用说明卡。句型精选句型精选LOGO 背景常识须知背景常识须知4、mini-bar 添加饮品添加饮品*
19、CanIhavesomesprites?我能要些雪碧吗？*Doyouhaveicedtea?你们有冰茶吗？*Whichkindofdrinkwouldyouprefer?您喜欢哪种饮料呢？*Whichbrandwouldyouprefer?您喜欢什么牌子的呢？5、递送物品、递送物品*Hereisafax/parcelforyou.这是您的传真/包裹。*Couldyousignhere,please?请您在这签个名好吗？句型精选句型精选LOGO 背景常识须知背景常识须知1、送洗衣物、送洗衣物pDoyouhaveanylaundry?您有送洗的衣物吗？pHereismylaundrybag,3pi
20、eces.这是我的洗衣袋，有三件。pCouldyoufillinthelaundrylist?请您填写洗衣单好吗？pHowlongwillittakeyou?你们（洗衣物）要多久？pIttakes12hours.要12个小时。pYoumaygetthembackby9pm.您在9点以前可以取回。pForquickservice,youmaygetthemin2hours.快洗服务的话，可以两个小时之内取回。pIthasanextrachargeof50%.它需要额外收取50%的费用。pWecharge50%moreforquickservice.快洗服务我们要加收50%的费用。句型精选句型精选
21、LOGO 背景常识须知背景常识须知2、洗涤要求、洗涤要求nCanyouremovethestain?可以去掉这块污渍吗？nWelltryourbest.我们会尽力。nIwantitdry-cleaned.这个我要干洗。nIwantitwashedbyhand.这个我要手洗。nItneedsironing.这个要烫干。nIsee.我明白了。情景对话情景对话LOGOM：Mary玛丽G：Guest旅客M:Housekeeping.Doyouhaveanylaundry?客房服务部。您有要洗的衣物吗？G:Yes.Hereisthelaundrybag.有。这是洗衣袋。M:Couldyoufillint
22、helaundrylist?请您填一下洗衣单好吗？G:Itsinthebag.在袋子里。M:Thankyou,madam.谢谢您，女士。Emergencies 紧急情况紧急情况LOGO 背景常识须知背景常识须知ShallIcalladoctorforyou？AnythingIcandobeforethedoctorarrives?（Dontworry。ThedoctoriscomingYoullbealrightsoon.Areyoufeelingbetternow?CanIhelpyoutolookforitIllreporttoourassistantManager 句型精选句型精选LOG
23、O 背景常识须知背景常识须知1、火警等意外、火警等意外Attention,please!请注意！Thehotelisonfire.酒店失火了！Thehotelisunderattack.酒店正受到袭击。Thehotelisindanger.酒店有危险。Atyphooniscoming.台风要来了。Pleaseleaveyourroom.请离开您的房间。Taketheemergencyexit!走紧急出口！Letsgo!走吧！句型精选句型精选LOGO 背景常识须知背景常识须知2、客人生病或受伤、客人生病或受伤Shefainted!她晕倒了！Yournoseisbleeding.你的鼻子在流血！I
24、haveaheadache/stomachache.我头疼/肚子疼。Mylegisbroken!我的腿断了！Thathurts!那里受伤了！Pleasedontmove.请别动！Illcallthedoctor.我去叫医生。Illcalltheambulance.我去叫救护车。Hereisyourmedicine.这是您的药。Areyoufeelingbetternow?您感觉好些吗？句型精选句型精选LOGO 背景常识须知背景常识须知3、客人遗失物品、客人遗失物品Mybagwasstolen!我的包被偷了！Imsorrytohearthat.我对此深表遗憾。Whenandwheredidyou
25、lastseeit?您最后一次见到它是什么时候、什么地方？Couldyoudescribeit?您能不能描述一下它是什么样子呢？ShallIcallthepoliceforyou,sir?我为您报警好吗，先生？句型精选句型精选LOGO 背景常识须知背景常识须知4、托儿服务、托儿服务Canyoulookafterthebabyforus?你能帮我照看一下我们的宝贝吗？Wearenotallowedtodothat.我们是不允许照看小孩的。Howaboutthebaby-sittingservice?托儿服务怎么样？第三节、餐饮英语PART1为客人服务Dialogue对话S:Goodmorning
26、，sir.WelcometoSunSunCaf.G:Goodmorning.S:Howmanypersonsofyou,please?G:Atableforfour,please.S：Wherewouldyouprefertosit?Bythewindow,please.S:Illshowyoutoyourtable.thisway,please.Isthisfine?G：OK,itsfine.S:Pleasehaveyourseat,sir.G:Thanks.S:Hereisthemenu,sir,pleasetakealook.S:Ourwaiter/waitresswillcometot
27、akeyourorderrightaway.Amoment,please.S:Wishyouhaveapleasantmeal.电话订位1.电话用语1)TheRoseRestaurant.MayIhelpyou?2).ThisisPaul.Howmayihelpyou?2.询问是否是某餐厅1)IsthistheJapaneseRestaurant?2)Hello,IsthistheABCRestaurant?3)3.告知是餐厅4)Yes,itis.MayIhelpyou,sir?4.询问店内是否提供餐点1)Whatkindoffooddoyouserve?2)Idlikesomeinforma
28、tionaboutyourmeal.Whatkindoffooddoyouserve?3)Doyouhaveachildrensmenu(portions)?4)Doyouhave(any)vegetariandishes?5.告知店内餐点1)WeserveagreatvarietyofpopularJapanesedishesinsetcoursesandweservemanymeatdishes.2)Weservemanygrilledmeat,prawnandvegetabledisheswhicharepreparedinfrontoftheguest.3)Yes,wedo.Wehav
29、eadifferentmenuforourvegetarianquests.6.询问价位1)Whatisthepricerangeforthesetmenu?2)Whatpricedoyoursetcoursesstartat?3)Howmuchisyourdinnerset?4)Doyouhaveacovercharge?7.告知价位1)FromNT600perperson,sir.2)WehavesetcoursesfromNT360.8.询问是否有收服务费1)Doyouhaveaservicecharge?9.询问营业时间1)Howearlydoyouopenforlunch?2)Whe
30、ndoestherestaurantopenforbreakfast?3)Whataretherestaurantshours?4)Whatareyourdinnerhours?10.告知营业时间1)Weopenat11:30forlunch,Ms.2)Therestaurantopensat11a.m.3)Therestaurantisopenforbreakfastfrom6a.m.until10a.m.4)Therestaurantshoursarefrom11a.m.until10p.m.11.询问营业到几点Untilwhattimeareyouopen?12.告知营业到几点Weare
31、openuntil10butourlastorderfordinnerisat9:30p.m.13.询问打烊时间1)Whendoestherestaurantclose?2)Whendoyouclose?14.告知打烊时间Therestaurantclosesat10p.m.15.告知最后点餐时间1)Ourlastorderisat9p.m.Couldyouarrivealittleearlierthanthat,please?2)Ourlastorderisat10p.m.Couldyoucomebeforethatastoenjoyaleisurelymeal?16.客人订位1)Iwant
32、atablefor6:30thisevening.2)Idliketoreserveatable.17.确认预约名单Justamoment,sir.Illcheckourreservetionlist.18.接受订位1)Ihavereservedatableforthreepersonsfor7:30inyourname.2)Idliketoconfirmyourreservationfortomorrowevening.19.询问偏好whatkindoffoodwouldyouprefer?20.告知偏好Letssee.Somethingunusualwouldbegood.Bye Bye第
33、四节、前厅岗位基本操作对话1、入住服务（checkin）：2、结账服务（checkout）：3、预定服务（reservation）：一、入住R:ReceptionG:GuestCheckinR:Goodmorning,madam!MyIhelpyou?G:Ineedaroom.R:Doyouhaveroomreservation,please?G:No.R:OK,whatkindofroomswouldyoulike?singleroomordoubleroom?G:Ineedasingleroomfortwonights!R:Madam,ourrackrateis998RMBper-nigh
34、t,butnowourpromotionrateis518RMBper-night,includingoneortwobreakfast.G:Itsok.R:Madam,mayIhaveyourpassport,please?G:Hereyouare!R:Thankyou!Hereisyourregistrationform,pleasecheckandsignyournamehere.R:MissZhang,howwouldyouliketomakethepayment,creditcardorincash?G:creditcard.hereyouare.R:Thankyou!MayIdep
35、osit1500RMBforyou?G:Certainly.R:pleaseinputyourpassword!R:MissZhang,hereisyourpos-list,pleasesignyournamehere.Doyouhaveanyvaluablethingstodeposit?G:No,thanks.R:Hereisyourpassport、creditcard、pos-listandyourroomcard,pleasetakecare!TheBreakfastisintheGoldCoast,theservicetimeisfrom6:30-9:30,justshowyour
36、roomcard.Thebellboywillhelpyouwithyourluggageandshowyoutoyourroom.Haveanicestayinourhotel!C/I入住DialogueA/对话A：Goodmorning,sir.WelcometoGoldenOceanHolidayInn.MayIhelpyou?A:wouldyoulikesingleroomordoubleroom?B:Ilikeasingleroom./IhaveareservationforasingleroomA：MayIhaveyourname,sir,please?B：Myfriendhelp
37、methebook，SheusedthenameofzhangpengA：Justamoment,sir.Letmecheckthereservationforyou.A:MayIhaveyourpassport.B：Yes.Hereyouare.A：Thankyou.MrZhao.PleasesignhereB：Yes.A：MrZhao,Howlongwouldyoulikestayhere?B：Justonenight.A：Thankyou.Howwouldyouliketopaythedeposit?Incashorcreditcard?B：Creditcard.A：MayIhaveyo
38、urcreditcard?B：Yes.A：Thankyouforyourcreditcard.Sir.Pleasesignhere,B：Yes.A：MrZhao,Yourroomnumberis8385.Thisisyourroomkey.Hereyouare.B：Thankyou.A：Enjoyyourstaying.1、入住服务（、入住服务（check in）C:Goodafternoon,sir.Welcometoourhotel.MayIhelpyou?下午好，先生，欢迎您入住我们酒店，我能帮您些什么吗？G:Yes.Ibookedaroomoneweekago.是的，我前一周已预定了一
39、个房间C:MayIhaveyournameplease,sir?先生，请问您贵姓？G:JohnSmith.约翰-史密斯C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohaveareservationforyou,Mr.Smith.Asingleroomwithbath.Youvepaid2000YuanRMBasadeposit.Isthatcorrect?先生，请您稍等一会。我看下清单，是的，史密斯先生，我们这里有您的预定。一个带浴室的单人间，您已经支付2000元的预定金，是这样的吗？G:Thatsit.就是这样。C:Wouldyoupl
40、easefillinthisregistrationcard,sir！先生，请您填写这张登记表。G:Sure.Hereyouare.IthinkIvefilledineverythingcorrectly.可以，给你，我想各项内容都填对了。C:LetmeseeName,address,nationality,passportnumber,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou?Youareleavingon让我看看.名字，地址，国籍，护照号码，签
41、名，启行日期。喔，先生，这里，您忘记填写这个启行日期了，我可以帮您填写吗？你离开.G:October24.十月二十四日C:MayIseeyourpassport,please?Thankyou,sir.Noweverythingisinorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.Itsonthe11thfloorandyourroomrateis500RMBpernight.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelr
42、ulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.能把您的护照给我看看吗？谢谢！现在所有手续都办好了，史密斯先生，这是您的房间钥匙，您的房间是1107号。它在第11层楼，您的房费是每晚500元。这是您的房卡以及所有预定信息，酒店服务和酒店规章制度都在上面，请您务必随时带着它。以便当你在餐厅用餐和酒吧消费挂账时，需要它来证明。G:Yes,Illkeepitwithc
43、are,thankyou.好的，谢谢，我会小心保管的。C:Ihopeyouenjoyyoursstaywithus.希望您在这儿过的愉快。2、checkoutR:Goodmorning,madam.MayIhelpyou?G:Checkout,please.R:Madam,MayIhaveyourroomcard?G:Hereyouare.R:Theroomnumberis2008,MissZhang,amIright？G:Yes.(打电话给客房中心，报2008退房)R：MissZhang,didyoutakeanythingfromthemini-bar?Haveyouenjoyyourst
44、ayinourhotel?(客房中心报房间OK)MissZhang,thisisyourbill,pleasecheck.Youhaveconsumed1300RMBinourhotel.MayIhaveyourcreditcard,please?Thisisyourposlist,pleasesignyourname.Doyouneedinvoice?No,thanks.Thankyouforstayingwithus!Hopetoseeyouagain!2.结账服务（结账服务（check out）C:Goodmorning.Sir，CanIhelpyou?早上好，先生，我能为您做些什么？G
45、:Yes.Iwouldliketocheckout.CouldIhavemybill.Please?好的，我想结账，我能看下我的账单吗？C:Certainly,sir,MayIknowyournameandyourroomnumber,please?当然可以，先生，能把你的名字和房间号告诉我吗？G:Dennisblack,Room1108.丹尼斯-布莱克，1108号。C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.好的，这是您的账单，布莱克先生。总共是1800元。G:Thefigureseemsright.这数据好像没错C:Howwo
46、uldyouliketopay,Mr.Black,incashorbycreditcard?你怎么付账，布莱克先生。用现金还是信用卡？G:Incash.Hereisthemoney.用现金，这是钱。C:Thankyou,Mr.Black.Justamoment,please,Illwriteoutareceiptforyou.谢谢您，布莱克先生。请您稍等一会，我给您开一张收据。C/O退房A：Goodmorning,sir.MayIhelpyou?B：Iwouldliketocheckout.A：MayIhaveyourroomNO.sir?B：RM8385A：Pleasewaitforamom
47、ent,Iwillcallhousekeepingtocheckyourroom.A：Thankyousir.Thisisyourbill,totalis1000.Pleasesignhere,A:Incashorcreditcard?B：Bycreditcard.A：MayIhaveyourcreditcard.sir?B：Sure.Hereyouare.A：Thankyousir.Pleasesignhere,B：YesA：Thankyouforyourcreditcardsir.Thisisyourbillandcardreceipt.B：Thankyou.Bye!A：Goodbyesi
48、r.Andhopetoseeyouagain.3.预定服务预定服务(reservation)1.C:Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，这是客房预订部，我能为您做些什么吗？G:Yes,Idliketobookaroom,please.是的，我想预定一个房间C:Fine,Forwhichdate?好的，哪个日期？G:ForOct.1st.十月一日。C:Forhowmanynights?您要预定几个晚上?G:Twonights.两个晚上。C:Asingleroomoradoubleroom?您要预定一个单人房还是双人房？G:Adoub
49、leroom.双人房C:Couldyougivemeyourname,please?您能告诉我您的名字吗？G:Mr.JohnCook.约翰-库克C:MayIhaveyourtelephonenumber,please?您能留下您的电话号码吗？G:021-81006382C:Whattimedoyouexpecttoarrive,sir?先生，您想什么时候到？G:Atabout6.p.m.大约在下午6点。C:Fine,Mr.JohnCook,adoubleroomforOct.1stand2nd.好的，约翰-库克先生，您预定的双人房从十月一日至十月二日。G:Thatisright.Good-by
50、e.很好，再见。C:Good-byeandwearelookingforwardtoseeingyou.再见，我们期望您的到来。M/C叫醒服务G：Goodevening！ThisisMrBaldwininroom8303.R：Goodevening,MrBaldwin,WhatcanIdoforyou?G：tomorrowmorning.Iwouldliketomorningcall.R：Yes,whattimewouldyouliketocallyoutomorrowmorning?G:lwouldlikeyoutocallmeat08:00R:OK.Sowewillwakeyouupat0