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1、铁路客运服务英语RAILWAY PASSENGER SERVICE ENGLISH2Station English 车站英语 Train English 车厢英语目录 CONTENTS3Project01Ticketing票务服务4目录Ticketing Refund and Rebooking12CONTENTSTask Task Booking5Part 1 Warming UpWhat information is included on your ticket?6Part 1 Warming UpWhere can passengers get their tickets?How to
2、 buy train tickets to ensure a safe trip?7Part 1 Warming UpDo you have some experiences of booking tickets?Can you share them with your classmates?Booking Tickets8Part 2 Skills Development9Part 2 Skills Development10Part 2 Skills DevelopmentSentence Patterns1.Where to,Sir/Madam?先生/女士，请问您去哪里？2.What d
3、ate,please?请问您的乘车日期？3.How many tickets?您买几张票呢？4.Which train will you take?您想乘坐哪趟车？5.Second class or a better class?二等座，还是更高等级坐席？11Part 2 Skills DevelopmentSentence Patterns6.Sorry,Sold out.Next available train is G76.不好意思，票卖完了，下一趟有票列车是G76 次列车。7.May I have your passport please?请出示您的护照。8.Sorry,cash on
4、ly,in Renminbi,please.对不起，这里只收现金，人民币。9.We also accept UnionPay Card,Alipay and Wechat Pay.刷银联卡或支付宝、微信支付也可以。10.Sir/Madam,please(double)check ticket(s)and change before leaving,thank you.先生/女士，请您当面确认票款，谢谢。12Part 2 Skills DevelopmentSentence Patterns11.Please go to Window No.9 for student tickets.请到9号窗
5、口购买学生票。12.Student ticket discounts are currently available only for Chinese students.International students cannot as of yet enjoy them.学生票目前只面向中国学生，现在还不包括外国留学生。13.You have to come here tomorrow for October.18ths ticket,please.您得明天来这里购买10月18日的车票。13Part 2 Skills DevelopmentSentence Patterns14.Each ad
6、ult can bring along one child with height less than 1.2 meters for free.每个大人可以免费携带一名身高不超过1.2米的儿童。15.Half price for more than one child or with height from 1.2 to 1.5 meters.携带一名以上儿童或身高1.2米到1.5米的儿童需要购买半价票。16.Children with height more than 1.5 meters have to buy full-price tickets.身高超过1.5米以上的儿童需要购买全价票
7、。14Part 2 Skills DevelopmentDialogue 1A passenger wants to buy tickets at the railway ticket office.15Part 2 Skills DevelopmentDialogue 1A passenger wants to buy tickets at the railway ticket office.Ticket staff:Good morning,Madam.May I help you?Passenger:Id like two tickets from Shijiazhuang to Bei
8、jing West for tomorrow morning.Ticket staff:Any train or a specific train?Passenger:G520.Ticket staff:We are sorry.Sold out.Passenger:How about the next HSR service?Ticket staff:Next available train is Train G6734.Passenger:What time does the G6734 arrive at Beijing?Ticket staff:About 12:15.Passenge
9、r:OK.Two first class.An adult and a child.Ticket staff:Madam,how tall is your child?Passenger:About 1.4 meters.16Part 2 Skills DevelopmentDialogue 1A passenger wants to buy tickets at the railway ticket office.Ticket staff:Yes,one adult ticket is 206.5 yuan.Half price for child with height from 1.2
10、to 1.5m.May I have your passport please?Passenger:Here you are.Ticket staff:OK.Just to confirm:Two first class tickets for the G6734 tomorrow from Shijiazhuang to Beijing West.One adult and one child.That will be 309.50 yuan.Passenger:Yes.Here is RMB 350.Ticket staff:Please check the ticket and the
11、change.Passenger:Thank you.Ticket staff:You are welcome.Have a pleasant journey.17Part 2 Skills DevelopmentDialogue 1A passenger wants to buy tickets at the railway ticket office.Ticket staff:Good morning,Madam.May I help you?Passenger:Id like two tickets from Shijiazhuang to Beijing West for tomorr
12、ow morning.Ticket staff:Any train or a specific train?Passenger:G520.Ticket staff:We are sorry.Sold out.Passenger:How about the next HSR service?Ticket staff:Next available train is Train G6734.Passenger:What time does the G6734 arrive at Beijing?Ticket staff:About 12:15.Passenger:OK.Two first class
13、.An adult and a child.Ticket staff:Madam,how tall is your child?Passenger:About 1.4 meters.18Part 2 Skills DevelopmentDialogue 2Mark is asking the operator for some ticket information.Operator:Hello,this is China Railways Telephone Infoline 12306.What can I do for you?Mark:Hello!I really need your h
14、elp urgently.I was hovering around the internet for a few days,but I unable to find the best or reliable website to purchase a train ticket online.They showed me different prices for the same train.Can you advise me a reliable website where I can buy a train ticket online safely and more cheaply?Ope
15、rator:Sir,for your safety,China railways do not advise that you book using untrusted websites or applications.The official China Railways Customer Service website at is always the safest place to buy a ticket online.19Part 2 Skills DevelopmentDialogue 2Mark is asking the operator for some ticket inf
16、ormation.Mark:Can I buy tickets online if I am not in China?Operator:Yes,of course you can.Internet ticketing is only available during the daytime(6:00-23:30).Mark:How many days in advance can I book my ticket online?Operator:Get your tickets up to 30 days before travel via the website,Sir.Mark:How
17、can I pay?Operator:We accept Unionpay Card,Alipay and Wechat Pay online.Do you need further help,Sir?Mark:No,thank you very much.Operator:My pleasure.Thank you for calling.Have a nice day.20Part 2 Skills DevelopmentDialogue 3A passenger wants to buy a student ticket.21Part 2 Skills DevelopmentDialog
18、ue 3A passenger wants to buy a student ticket.Passenger:Excuse me,I want to book a student ticket from Beijing West to Xian on Oct.2.Ticket staff:Sorry,Sir.Student tickets are only available between June.1 and Sept.30 or between Dec.1 and Mar.31.You have to buy an full-price ticket.Passenger:Sorry,I
19、 forgot.A student ticket for Xian on Sept.30,second class,G trains.Ticket staff:Wait a moment,please.Let me check.There is only one train G25 available.The departure time is 18:55.22Part 2 Skills DevelopmentDialogue 3A passenger wants to buy a student ticket.Passenger:When does it get to Xian?Ticket
20、 staff:23:21.Arrival station is Xian North.Passenger:Its too late.Are there any available earlier trains for Xian on Oct.2?Ticket staff:Yes,sir.But you are not entitled to have 25%off on Oct.2.Passenger:I see.Thank you.23Part 3 Listening ComprehensionSection A Write down what you have heard.24Part 3
21、 Listening ComprehensionSection A Write down what you have heard.25Part 3 Listening ComprehensionKey to Section A 26Part 3 Listening ComprehensionSection B Try to choose the appropriate responses from the four choices marked A),B),C)and D).27Part 3 Listening ComprehensionSection B Try to choose the appropriate responses from the four choices marked A),B),C)and D).28Part 3 Listening ComprehensionSection C True(T)or False(F).TTFFFTHANK YOU29