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1、酒店、宾馆接待服务英语大全【酒店】宾馆英语之在宾馆门口【2】 【酒店】宾馆英语之在接待处【3】 【酒店】宾馆英语之应接服务员【4】 15Welcome to our hotel.欢迎光临。16So you have got altogether four pieces of baggage?您一共带了4件行李，是不是？17Let me have a check again.让我再看一下。18The Reception Desk is straight ahead.接待处就在前面。19After you, please.你先请。20Excuse me, where can I buy some
2、cigarettes?劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor.一楼有个商店。22It sells both Chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there?也可以买到纪念品吗？24There is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。25Excuse me, where is the restaurant?劳驾，请问饭厅在哪儿？26We
3、have Chinese restaurant and a western-style restaurant. Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个?27Id like to try some Chinese food today.今天我想尝尝中国菜。Dialogue A(A car pulls up in front of Huatian Hotel and a doorman (A) goes forward to meet the guests B and C, opening the door of the car for them.)A:
4、 Good evening, sir and madam. Welcome to our hotel. Mr Bell (B): Thanks. Good evening. A: (Opening the trunk, taking out the baggage and looking at the name on the baggage tags.)Im the doorman, sir. So you have got altogether four pieces of baggage?B: Er. Maybe five, Margaret (C)?A: Five? Oh, sorry.
5、 Let me have a check again.C：Oh, no, Henry. Always poor memory! Weve got only four.B: I see.(To the doorman) Sorry, boy. Youre right. Four pieces.A: Never mind, sir. The Reception Desk is straight ahead. After you, please. B: Yes, thank you.Dialogue BA: Excuse me. Where can I buy some cigarettes?B:
6、There is a shop on the ground floor. It sells both Chinese and foreign cigarettes.A: Can I also get some souvenirs there?B: Yes, sir. There is a counter selling all kinds of souvenirs.A: By the way, where is the mens room?B: There is one at the end of the corridor.A: Thank you.B: You are welcome.Dia
7、logue CA: Excuse me, where is the restaurant?B: We have Chinese restaurant and a western-style restaurant. Which one do you prefer?A: Id like to try some Chinese food today.B: The Chinese restaurant is on the second floor.A: What are the hours at the restaurant?B: Breakfast 6: 0 to 9: 00 a.m. ; Lunc
8、h 11: 30 a.m. to2: 00 p.m. ; Dinner 5: 30 to 9: 00 p.m.A: Thank you.B: Youre welcome.Words and Expressionscigarette n.香烟、纸烟souvenir n.纪念品，纪念物corridor n.走廊 28I want a double room with a bath.我要一间有浴室的双人房。29How much a day do you charge?每天收费多少？30It is hundred yuan a day including heating fee, but exclud
9、ing service charge.一百元一天，包括供暖费但不包括服务费。31Its quite reasonable.收费十分合理。32How long do you intend to stay in this hotel?您准备住多久？33Have you got through with the check-in procedure?你是否已经办妥住宿登记手续？34Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?我能为我的朋友预订一间单人房
10、吗? 他将于明天早上到达上海。35Would you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱。36This is a receipt for paying in advance. Please keep it.这是预付款收据，请收好。37Have you any vacant (spare) room in the hotel?旅馆里有空余房间吗？38Sorry, we have no vacant (spare) room for you. But I can recomme
11、nd you to the Orient Hotel where you may get a spare room.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39Good afternoon, my room number is 321. Any mail for me?下午好！我的房号是321。有我的信吗？40Yes. You have two letters and one telegram, also a message was left by a lady before one hour.有的。您有两封信和一封电报，一小时前有一位小姐来 留言给您。41Ill
12、 mail a letter to U.S.A.by airmail.我要寄一封航空信到美国。42How much do I have to pay for you?我要付多少钱？43A letter generally mails to America-Europe-Africa by airmail. First 20 grams is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。Dialogue A(A: Receptionist B: Guest)B: I want a double room with a bath. How much aa day doy
13、ou charge?A: It is a hundred yuan a day including heating fee but excluding service charge.B: Its quite reasonable.A: How long do you intend to stay in this hotel?B: I shall leave in a fortnight (half a month).A: Have you got through with the check-in procedure?B: Oh, yes, Im going to fill in the fo
14、rm of registration right now. Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning?A: Sure. Here is the form for reservations. Would you mind filling in this form and pay hundred yuan in advance for him.B: All right. This is one hundred yuan to pay for my
15、 reservation.A: Thank you. This is a receipt for paying in advance. Please keep it. Dialogue BB: Have you any vacant (spare) room in the hotel?A: Sorry, we have no vacant (spare) room for you. But I canre commend you to the Orient Hotel where you may get as pare room.B: That sounds very good! Can I
16、book the plane ticket (train ticket, ship ticket) here?A: Please go to the CAAC office to book your plane ticket. If you want to book your train ticket or ship ticket, youd better go to the Shanghai International TravelService.B: Could you tell me how many kinds of rooms do you have?A: There are sin
17、gle rooms, double rooms, suites and deluxe suites in our hotel. Every room is equipped with a bat hand a telephone.B: Oh, I see. Thanks.A: You are welcome.Dialogue C(A: Guest B: Receptionist)A: Good afternoon，my room number is 321. Any mail for me?B: Yes. You have two letters and one telegram, also
18、a message was left by a lady before one hour.A: Let me see who called.? I have to make a phone callWill you get me the party？ Here is the numberB: OK. Wait for moment. Here is your party.A: Thank you.Ill mail a letter to U.S.A. by airmail. How much do I have to pay for you?B: A letter generally mall
19、 to America- Europe- Africa by airmail. First 20 grams is 20 yuanEach additional 20grams is 15 yuan. A: Oh, I see. Thank you very much.Words and Expressionsheating fee 供暖费exclude vt.把排除在外reasonable a.价钱公道的，不贵的fortnight n.十四日，两星期procedure n.过程，步骤，程序checkin procedure 住宿登记手续registration n.登记，注册deluxe s
20、uites 豪华套房 44Yes, we do have a reservation for you.对了，我们这儿是有您预订的房间。45Would you please fill out this form while I prepare your key card for you?请您把这份表填好，我同时就给您开出入证，好吗？46What should I fill in under ROOM NUMBER?“房间号码”这一栏我该怎么填呢？47Ill put in the room number for you later on.过会儿我来给您填上房间号码。48You forgot to
21、put in the date of your departure.您忘了填写离店日期了。49And here is your key, Mr.Bradley. Your room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。50It is on the 14th floor and the daily rate is $90.房间在14层，每天的房费是90美元。51Please make sure that you have it with you all the time.请务必随时带着它。52My business negotiation has
22、progressed much more slowly than I had expected.我的业务谈判进行得比我原先预料的慢了许多。53I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天。54Ill take a look at the hotels booking situation.我来查看一下本店房间的预订情况。55Im glad that well be able to accept your extension re-quest.很高兴我
23、们有办法接受您延长住宿的要求。56But Im afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过，恐怕最后两天我们得请您搬到别的房间去。57We have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。58Thats no problem at all.没问题。Dialogue AA: Good morning, sir. Can I help you？B: Good morni
24、ng! I have a reservation for a single room with a bath here.A: May I have your name, sir, please?B: Bradley,John Bradley.A: Just a moment, sir, while I look through our list.Yes,we do have a reservation for you, Mr. Bradley.Would you please fill out this form while I prepare your key card for you？B:
25、 Yes.Can I borrow your pen for a minute, please？A: Sure.Here you are.B: What should I fill in under ROOM NUMBER？A: You can just skip that. Ill put in the room number for you later on.B: (After he has completed the form) Here you are.I think Ive filled in everything correctly.A: Let me seename, addre
26、ss, nationality, for war ding address, passport number, place of issue, signature and date of departure.Oh,here,sir.Your forgot to put in the date of your departure. Here let me fill it in for you.You are leaving on.？B: Ocrober 24.A: Now everythings in order.And here is your key,Mr.Bradley.Your room
27、 number is 1420. It is on the14th floor and the daily rate is90.Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it when you sign for your meals and dr
28、inks in the restaurants and the bars.You also need to show it when you collect your key from the Information Desk.B: OK.Ill take good care of it.A: And now if you are ready,Mr.Bradley, Ill call the bell-boy and hell take you to your room.B: Yes, Im ready.Thank you.A: I hope you enjoy your stay with
29、us.B: Ill try.Dialogue BA: Good morning: Can I help you?B: Good morning. Im Mr.Doug lass in room 1208. My business negotiation has progressed much more slowly than I had expected.This makes it necessary for me to stay on here for another day.I wonder if it is possible for me to extend my stay at thi
30、s hotel for two days.A: Ill take a look at the hotels booking situation. Yes, sir, Im glad that well be able to accept your extension re-quest.But Im afraid that it will be necessary for us to ask you to change rooms for the last two nights. You see, we have already let your room to another gentle-m
31、an.Is that acceptable to you?B: Yes, thats no problem at all.A: Let me see. room 1111 Will be vacant. How about room1111.B: That is fine.A: When would you like to move tomorrow?B: I dont know.A: The new occupant will be checking in a little after twelve.B: That means I have to move out before 12. Le
32、t me see. Ill be leaving for the negotiation at 9:30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So Im going to have to do it before I go to the negotiation.Well,I think I will move at 9oclock.A: Good.I will send a bellboy to your room and help youwith
33、your luggage at 9 oclock. And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it.B: I will.Thank you very much.A: Goodbye. Words and Expressionsnationality n. 国籍forward v. 发送，寄发for warding address 转投地址passport n. 护照place
34、of issue 发照地点signature n. 签名departure n. 离开regulation n. 规章，规定，条例negotiation n. 谈判；磋商extension n. 延长日期 59Is this everything, sir？这是全部东西吗，先生？60Heres the light switch.这是电灯开关。61Heres the closet and theres the bathroom.这儿是壁柜。这儿是洗澡间。62Will there be anything else, sir？还有什么事吗，先生？63Well, if you need anythin
35、g else, please call room service.噢，如果你有什么事，请叫房间服务。64Let me help you with your luggage.我来帮您拿行李。65Its very kind of you to do so.你这样做使我很感激。66Whats your room number, please?请问您的房间号码？67And by the way, could I have a look at your room card?顺便问一句，我可以看一下您的房卡吗？68How do you like this room?您觉得这个房间怎么样？69Its als
36、o quite spacious.房间也很宽敞。70Do you mind if I put your luggage by the wardrobe?我把您的行李搁在衣柜旁边好吗？71By the way, could you tell me about your hotel service?顺便问问，你能不能给我讲一下宾馆服务的情况？Dialogue ABellboy: Is this everything, sir?Visitor: Yes,thats everything.Bellboy: Follow me, please,Visitor: Thanks.Visitor: Oh, c
37、an you change a twenty?F.C.: Yes, sir.Visitor: Three fives and five ones, please.FC: Yes, sir.Bellboy: Here we are, sir.Heres the light switch.Visitor: Fine.Bellboy: Heres the closet and theres the bathroom.Visitor: Great! I want to wash up.Bellboy: Will there be anything else, sir?Visitor: No, than
38、ks. I think Im OK.Bellboy: Well, if you need anything else, please call room service.Visitor: Thank you. Here you are.Dialogue B(A: Bellman B: Mr and Mrs Smith)A: Good afternoon, sir and madam. Im the bell man here.B: Good afternoon.A: Very nice to see you here. Let me help you with your luggage.B:
39、Its very kind of you to do so.A: Whats your room number, please? And by the way, could I have a look at your room card?B: Oh, yes. This morning my secretary made a reservation and filled in the registration form for me. He told me that my room number was 302.A: I see. Now please follow me.(After ent
40、ering the room)A: Sir and madam, how do you like this room? Its just facing the Shanghai gymnasium.Its also quite spacious.B: Its very cozy. I like it very much.A: Do you mind if I put your luggage by the wardrobe?B: Its OK. Thank you very much.A: Sir and madam, if you need something, just call me o
41、ver the phone or press the button over there.Dialogue C(When me bell man is leaving the room, Mr. Brown asks him to introduce something about their service.)A: By the way, could you tell me about your hotel service?B: Certainly sir.Our hotel is a modern garden hotel of three star grade consisting of
42、 a group of three-storied octagonal buildings. The hotel possesses 199 international-stand arddouble rooms, 4 suites and 2 deluxe suites. All of the mare well-furnished.A: How about other services?B: Available at the hotel is a variety of Chinese, Japanese and Western food restaurants, in addition t
43、o a complete set of service facilities including ballroom, physical fitness center, squash, billiard room, beauty salon, sauna, swimming pool, bar, shopping arcade and taxi service, etc.A: It sounds great. Id like to have a brochure of your hotel. Where could I get one?B: You can get it from the Rec
44、eption Desk. If you dont mind, Ill come up again and offer you one.A: Good. Thats very kind of you. By the way, what about the daily service hour of the dining-room?B: From 7:00 a.m. till 10:00 p.m., nearly serving all day long.A: When will the bar and cafe open?B: From 3:00 p.m. till midnight. And
45、then, you might keep your valuables at the hotels vault.A: You give very good service in your hotel. Thank you a lot.Words and ExpressionsF.C.=front desk clerk 前台职员Shanghai Olympic Hotel 上海奥林匹克饭店gymnasium n. 体育馆spacious a. 宽敞的cozy a. 舒适的wardrobe n. 衣橱，衣柜consist（of） v. 由组成；包含storied a. 有楼层的octagonal a. 八角形的furnish vt. 装备；布置（房间）well-furnished （房间）布置得好available a. 可得到的variety n. 种类；多样化in addition to 另有，还有facility n. 设备physical fitness 健身房squash cour