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1、1389国开电大本科管理英语4历年期末考试试题及答案汇编（分学期版）1389国开电大本科管理英语4历年期末考试试题及答案汇编(分学期版) 2021年7月试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。 1.Is it possible for you to workout the plan tonight？ _ A.I think so. B.Ill do that. C.Id love to. 答案A 2.Dont forget to come to our party this weekend! _ A.Not at all
2、. B.You are welcome. C.Sure.See you. 答案C 3.We could let some of the staff work from home._？ Thats a good idea. A.Do you have any good ideas B.What do you think of it C.Is there anything else 答案B 4.How did your meeting go yesterday？ _actually，it was really frustrating. A.Very good B.Not so good C.Not
3、hing special 答案B 5.Will you go on a picnic with us tomorrow？ _ A.Yes，but Ill have English classes B.Sorry，I have an appointment with Dr.Brown C.Im afraid I have no idea 答案C 二、词汇与结构(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。 6.Compared_English，Chinese is generally believed to be m
4、ore difficult to learn. A.with B.from C.against 答案A 7._clearly communicate with and actively listen to employees is essential to improve their performance. A.Be able to B.Being able C.Being able to 答案C 8.When the message finally reached the Command Center，it_“mutated”to become一“Send three and four-p
5、ence，were going to a dance.” A.was B.had C.have 答案B 9._managers spend most of their time in face-to-face contact with others，but they spend much of it obtaining and sharing information. A.Not only B.Do not only C.Not only do 答案B 10.ATT found that employees with better planning and decision-making sk
6、ills were_to be promoted into management jobs. A.more like B.more likely C.more unlikely 答案B 11.Without his assistance，I_the research last month. A.would not have completed B.could not finish C.should not finish 答案A 12.They have come to the conclusion_this winter will be even colder than before. A.t
7、hat B.for C.which 答案A 13.My leather shoes cost me_the last pairs I bought. A.three times as B.three time as C.three times as much as 答案C 14.After days of investigation，the police were_reality. A.looking into B.approaching C.finding 答案B 15.All the_guests are seated in the front row. A.distinguishing
8、B.extinguishing C.distinguished 答案C 16.How do we expect to compete with a company that has such a huge_and huge resources？ A.reduction B.recommendation C.reputation 答案C 17.I think the primary_factor is theres been so much absence lately. A.contributing B.causing C.affecting 答案A 18.You have a lot of
9、creative thoughts and your enthusiam_work projects is very much appreciated. A.regarded with B.regarding with C.regarding 答案C 19.All the team members tried their best.We lost the game，_. A.however B.therefore C.since 答案A 20.The workmen want to_the number of working hours and to increase pay. A.delet
10、e B.decrease C.depress 答案B 三、阅读理解(每小题4分，共40分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1 If theres one word that captures the essence of what is occurring in the world today，its“change.”Downsizing，reorganizing，and cutting costs，are now the norm for survival.No industry is exempt.Even
11、the most conservative institutions are undergoing significant change just to survive. Change management has always been an issue of debate amongst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？ Tips for dealing with
12、change in the workplace. Make yourself aware that change happens：it happens in personal life，it happens in your professional life.You can not live in the past，so denying that change could occur only makes things more complicated for you. Stay alert in the workplace：know what is happening around you.
13、When you come across clues that hint change is on the way，acknowledge them! Maintain open communication channels：Dont lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understa
14、nding of the matter.Be transparent and honest about your fears：dealing with the unknown is often resented and daunting.Make the picture as clear as you can. Assess yourself：Changeisatimewhenonesconfidenceaboutonesskillsand capabilities gets shaky.Recognize your strengths and where you could bring th
15、em into play.At the same time，stay aware of your developmental areas and work on improving those. Dont be stiff：It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your “existing”skills and knowle
16、dge，and what news skills you need to acquire. Stay optimistic：Keepapositiveattitudeanddontletyourselfdrowninuncertainty.Involve yourself in the new process；locate yourself properly in the new scenario.Adjust!“You cant get to the top of Everest by jumping up the mountain.You get to the mountaintop by
17、 taking incremental steps.Step by step，you get to the goal”，says Robin Sharma，one of the worlds most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing，reorganizing and cutting costs in order to_. A.survive B.cut down on the number of workers C.reshuffle the org
18、anization 答案A 22.“No industry is exempt”means_. A.No industry is an example B.No industry is an exception C.Not every industry can be exempted 答案B 23.The following questions are often discussed among scholars EXCEPT_. A.How can bosses create favorable conditions for change B.How can productivity be
19、increased C.What can workers do to get through change 答案B 24.How many suggestions does the author put forward？ A.4 B.5 C.6 答案C 25.From the passage，we know that Robin Sharma is _. A.an expert on leadership，and personal success B.a great leader C.someone who likes to play the game of Hide and Seek 答案A
20、 26-30题：请依据短文内容推断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。 Passage 2 When you think of team building，do you immediately picture your group off at a resort playing games or hanging from ropes？Traditionally，many organizations approach team building in this way but，then，they wonder why that wonderful sense
21、 of teamwork that has been displayed at the retreat or the seminar fails to impact long-term beliefs and actions back at work. Im not averse to retreats，planning sessions，seminars and team building activities-in fact I lead them-but they have to form part of a much larger teamwork effort.You will no
22、t build teamwork by“retreating”as a group for a couple of days each year，instead you need to think of team building as something you do every single day. Form teams to solve real work issues and to improve real work processes.Provide training in systematic methods so the team expends its energy on t
23、he project，not on trying to workout how to work together as a team to approach the problem. Hold department meetings to review projects and progress，to obtain broad input，and to coordinate shared work processes.If there is friction between team members，examine the work processes they mutually own-th
24、e problem is not usually their personalities；instead，it is often the fact that the team members havent agreed on how they will deliver a product or service，or the steps required to get something done. Build fun and shared occasions into the organizations agenda-hold potluck lunches，take the team to
25、a sporting event，sponsor dinner sat a local restaurant，go hiking or go to an amusement park.Hold a monthly company meeting，sponsor sports teams and encourage cheering team fans. Use icebreakers and teamwork exercises at meetings-these help team members get to know each other，share details about each
26、 others lives，and have a laugh together. Celebrate team successes publicly.There are many ways you could do this，for instance by buying everyone the same T-shirt or hat，putting team member names in a draw for company merchandise and gift certificates.The only thing limiting you is your imagination.
27、If you do the types of teamwork building listed above，youll be amazed at the progress you will make in creating a teamwork culture，a culture that enables individuals to contribute more than they ever thought possible-together. 26.Team building event is traditionally related to playing games at resor
28、t. 答案T 27.The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building. 答案F 28.“Retreat”in the first paragraph means withdrawal of troops after a defeat. 答案F 29.Ice breaking motivates team members to com
29、pete with each other. 答案F 30.A good teamwork culture enables individuals to make more efforts together. 答案T 四、写作（共 20 分） 31.依据要求写作文。 Write a composition with at least 100 words on My Dream Job.Your writing should include the followings. (1)position：customer service representative. (2)ability：communi
30、cation and customer service skills. (3)reason：an expert in the product line and strong relationships with customers. 备注翻译： 在“我志向的职业”上写一篇至少 100 字的作文。您的作品应包括以下内容。 (1)职位：客服代表。 (2)实力：沟通和客户服务实力。 (3)缘由：产品线专家，与客户关系亲密。 参考答案： Everyone has an ideal career in mind.My ideal career is to be a qualified customer
31、service representative. First of all，I have multi-dimensional abilities such as active listening，verbal expression，and interpersonal skills； Secondly，I am good at having a clear understanding of myself，others，and the situation in the process of communication，clarifying my communication goals，and bei
32、ng good at understanding the thoughts and feelings of others； Third，I have certain professional skills.As a customer service officer，I can send the technology to users after the companys products are sold，so as to better serve the society. 2021年1月试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答
33、题纸上。 1.Terribly sorry to interrupt，but may I use your dictionary？ Yes，_ A.of course. B.it doesnt matter. C.no hurry. 答案A 2.Do you mind if I use vouchers to spend in a restaurant？ _ A.Yes，please. B.Not at all.Goa head. C.No，thank you. 答案B 3.I think I have made a great mistake. _ A.I dont think so.You
34、 really made an error. B.I dont think so.Its really terrible. C.I dont think so.Its not your fault. 答案C 4._ Id like to have this film developed. A.Whats it？ B.May I help you？ C.What do you want？ 答案B 5.Jack，Id like to have your opinions about my written report. _But I have one suggestion. A.Thats a g
35、ood idea. B.You are too modest. C.It looks fine to me. 答案C 二、词汇与结构(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。 6.She was very adaptive and soon adapted_the campus life. A.with B.as C.to 答案C 7.All_glitters(闪闪发光) is not gold. A.which B.that C.what 答案B 8.This is the man_last night. A
36、.whom I saw him B.who Is a whim C.whom I saw 答案C 9.I would recommend that you_on following through with projects. A.worked B.work C.would work 答案B 10.They werent too keen_the idea at first because they thought it was not practical enough. A.of B.on C.in 答案B 11.On hearing the news of_the major exam a
37、gain，the girl burst into tears. A.her having failed B.she failed C.her being failed 答案A 12.It is through enthusiasm and quiet intensity_we transform creativity and vision into the technologies. A.which B./ C.that 答案C 13.Although we cant compete in terms of size，I_believe we hold an advantage in term
38、s of dedication to customer service. A.did B.do C.have 答案B 14._on the hilltop，you could enjoy the scenery of the city bathed in the sun. A.Stood B.Stand C.Standing 答案C 15.Without his assistance，I_the research last month. A.would not have completed B.could not finish C.should not finish 答案A 16.Fearin
39、g the reactions of top managers，middle managers remained_Or provided optimistic，filtered information. A.silence B.silent C.silently 答案B 17.I will ask them to_a new design，something a bit more toned down. A.come in B.come across C.come up with 答案C 18.Good work_good pay. A.deserves B.requests C.desert
40、s 答案A 19.The responsibilities in handbook_that managers have to be concerned with efficiency and effectiveness in the work process. A.imply B.indicate C.interrupt 答案A 20.At a rough_，we will take another four weeks to finish this plan. A.value B.account C.estimate 答案C 三、阅读理解(每小题4分，共40分) 21-25题：阅读下列短文
41、，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1 If theres one word that captures the essence of what is occurring in the world today，its“change.”Downsizing，reorganizing，and cutting costs，are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significa
42、nt change just to survive. Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change process？And what can employees do to get through it？ Tips for dealing with change in the workplace. Make yourself aware that change ha
43、ppens：it happens in personal life，it happens in your professional life.You can not live in the past，so denying that change could occur only makes things more complicated for you. Stay alert in the workplace：know what is happening around you.When you come across clues that hint change is on the way，a
44、cknowledge them! Maintain open communication channels：Dont lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understanding of the matter.Be transparent and honest about your fe
45、ars：dealing with the unknown is often resented and daunting.Make the picture as clear as you can. Assess yourself：Changeisatimewhenonesconfidenceaboutonesskillsand capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time，stay aware of your developmen
46、tal areas and work on improving those. Dont be stiff：It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your “existing”skills and knowledge，and what news skills you need to acquire. Stay optimistic：Keepapositiveattitudeanddontletyourselfdrowninuncertainty.Involve yourself in the new process；locate yourself properly in the new scenario.Adjust!“You cant get to