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1、精选学习资料 - - - - - - - - - 饭店旅行专业英语教学模块序号项目内容学时数1 Reservation 2 2 Reception 2 3 Answer the calls 2 4 Check-in and check-out 4 5 Housekeeping 2 6 Room service 2 7 At the airport 2 8City sighting seeing 4 合计20Unit 1 1 Reservation 客房基本种类 单人间 single room 大床间 double room 双人间 twin room 三人间 triple room 名师归纳总
2、结 - - - - - - -第 1 页,共 24 页精选学习资料 - - - - - - - - - 一般套间 junior room 商务套间 business room 复式套间 duplex room 连接套间 connecting room 豪华套间 deluxe suite 总统套间 presidential suite 句型精选1.reservations. Can i help you. 客房预订部,可以为您效劳吗？2.Id like to reserve a room.我想订个房间；3.How much is the room？房租是多少钱？4.For which day.
3、您想订在哪一天？5.Which kind of room would you prefer.您喜爱哪一种房间呢？6.How many nights,please.请问您期望住几晚？7.How many guests,please.请问有多少人？8.May i know your name.可以告知我您的吗？9.How do you spell that.请问怎么拼写？10. May i have your phone number.可以告知我您的 号码吗？Reserving a room by phone Front Desk: Royal Hotel, can I help you. 名师归
4、纳总结 - - - - - - -第 2 页,共 24 页精选学习资料 - - - - - - - - - Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies. Front Desk: Yes, we have. What kind of room would you like. Tom: Id like a suite with an ocean view, please. Front Desk: No problem, sir. Tom: What is the price o
5、f the suite. Front Desk: It is US$ 280 per night. Tom: It is a little high. Im told that your hotel is offering discount now. Front Desk: Yes, but the offer ended yesterday. Im sorry. Tom: Oh, I see. Then do you have anything less expensive. Front Desk: No, sir. So far it is the least expensive suit
6、e for tomorrow night. Tom: OK, I will take it. By the way, does the price include breakfast. Front Desk: Yes, it does. Now could I have your name, please. Tom: My name is Tom Zhang. Front Desk: Would you kindly spell it for me. Tom: That is T-O-M, Z-H-A-N-G . Front Desk: Thank you, I got it. And how
7、 long do you expect to stay. Tom: About three days. Front Desk: OK. Our check-in time is after 1:00pm. And see you tomorrow. Front Desk: Thank you. See you. 名师归纳总结 - - - - - - -第 3 页,共 24 页精选学习资料 - - - - - - - - - 前台：皇家酒店,我能为您服务吗？汤姆：我急需一个房间要明晚住,请问你们仍有空房吗？前台：仍有空房；您需要什么样的房间？汤姆：我想要一个可以看到海景的套房；前台：没问题,先生
8、；汤姆：价格如何？前台：每晚 280 美元；汤姆：价格有点高；我听说你们酒店正在打折；前台：是的,但打折期昨天就终止了；很愧疚；汤姆：我明白了；那么你们是否仍有其他廉价一点的套房？前台：没有了,先生；到目前为止,这是能为明晚供应的最廉价的套 房；汤姆：那好吧,我就预定它了；顺便问一下,房价是否包括早餐？前台：是的,包括早餐；现在我能请问您的尊姓大名了吗？汤姆：我叫汤姆,张；前台：您能拼读一下吗？汤姆： T-O-M,Z-H-A-N-G ；前台：感谢,我登记了；另外您估计在此停留多久？汤姆：大约三天；前台：好的；我们的登记时间是在下午一点钟之后；明天见；汤姆：感谢；明天见；名师归纳总结 - - -
9、 - - - -第 4 页,共 24 页精选学习资料 - - - - - - - - - Unit 2 Reception 住宿表格常见内容name in full 姓 surname 名 first name 性别 sex 诞生日期 D. O. B. 国籍 nationality 职业 occupation 护照号码 passport No. 签证号码 visa No. 永久地址 permanent address 接待单位 received by 抵店日期 arrival date 离店日期 departure date 房号 room No. 房租 rate 名师归纳总结 付款方式pay
10、ment 第 5 页,共 24 页住客签名guest signature - - - - - - -精选学习资料 - - - - - - - - - 1.please sign here.请在这里签名；2.Were expecting you.我们正期望您的光临；3.May i see any identifications.我能看看您的身份证件吗？4.How would you like to settle you bill. 您准备如何付款呢？5.Please enjoy your stay here.祝您住得开心；6.Your room is not ready yet.您要的房间没预备
11、好；7.Would you mind waiting,please.您介意等一会吗？8I want a double How long do you intend to stay in this hotel？您预备住Dialogue A ：welcome to china hotel.may i help you. B: Id like to check in,please. A: May i have your name,please. B: Im john black. A: Were expecting you,Mr. Black.you reserved a twin from tod
12、ay to tomorrow for two night.is that right. B: Exactly. A: Could you fill out the registration form,please. B: Fine. 名师归纳总结 - - - - - - -第 6 页,共 24 页精选学习资料 - - - - - - - - - A :May i take a print of the card,please. B: Sure,here you are. A: Thank you Mr. Black.your room is 2809 on the 8th floor.a be
13、llman will B: show you to the room.please enjoy your stay. - Words and Expressions nationality n国籍 forward v发送,寄发 for warding address 转投地址 passport n护照 place of issue 发照地点 signature n签名 departure n离开 regulation n规章,规定,条例 negotiation n谈判；磋商 extension n延长日期Unit 3 Answer the calls 名师归纳总结 - - - - - - -第
14、 7 页,共 24 页精选学习资料 - - - - - - - - - Unit 4 Check-in and check-out 1.reservation 预约,预订；保留 2.check in 报到,记录；到达并登记 check out 检验；结账离开；通过考核；盖章 3.paying adj. 支付的；赢利的；合算的 n. 支付；填缝；放送绳链 v. 支付；报答 pay 的 ing 形式4.balcony 阳台；包厢；戏院楼厅I want to cancel my reservation. 我要取消我的预订；What time would you like to check in. 您
15、什么时候要来办理住宿登记？You can check out at any time before 12 noon. 您可以在中午 12 点以前退房；Are you paying in cash or by cheque. 你用现款仍是用支票支付 . I hope the view from the balcony is good. 我期望阳台的视线也不错；We hope we can make the payment in RMB. 名师归纳总结 - - - - - - -第 8 页,共 24 页精选学习资料 - - - - - - - - - 我方期望能用人民币来支付；Here is th
16、e hotel service information booklet. 这是我们宾馆的服务信息册；基本词汇：number号码 reservation number 预订的房间号 credit card 信用卡 连读时失去爆破check支票 v. 检查 travelers check 旅行支票 room 房间 Third 序数词 the third 第三 floor 楼层 third floor 三楼 balcony 阳台 lovely room 美丽的房间 view 风景 with a view key 钥匙对话一：A：Good evening, miss. What can I do fo
17、r you. B：I want to check in. My reservation number is 180. A：Are you Ms. Nancy Wang. 名师归纳总结 - - - - - - -第 9 页,共 24 页精选学习资料 - - - - - - - - - B：Yes. A：晚上好,小姐；有什么需要我效劳的吗？B：我要入住,我的预定号码是 180. A：您是王南希女士吗？B：是的；对话二：A：I want to check in. My reservation number is 3221. B：Will you be paying by credit card or
18、 check, miss. A：Can I pay with travelers check. B：Certainly. Your room is on the third floor. It has a balcony. A：Thats nice. B：Yes, it is a lovely room with a view. A：Is that right. B：This is your room key and I hope you will like it. A：我要入住,我的预定号码是 3221. B：小姐,您是用信用卡仍是支票付款？A：我能用旅行支票吗？B：当然可以；您的房间在三楼
19、,有个阳台；A：真不错；B：是啊,是个可以看到风景的美丽房间；名师归纳总结 - - - - - - -第 10 页,共 24 页精选学习资料 - - - - - - - - - A：是吗？B：这是钥匙,期望您能喜爱；旅行英语：办理退宿手续 本课重点记忆词汇 1.check out 检验；结账离开；通过考核；盖章 2.settle 支付,结算 account 账目,账单4.total 总数,合计 5.total bill 总费用 6.payment 付款,应对的款项 7.make the payment 付款方式 8.hotel 9.service 服务 10.hotel service 酒店服
20、务 information 信息,资料 booklet 小册子基本词汇一：Just a moment 稍后,稍等 draw bill 结账 change 零钱名师归纳总结 - - - - - - -第 11 页,共 24 页精选学习资料 - - - - - - - - - receipt 收据 again 再一次,又一次A:I would like to settle my bill. B:Just a moment, please. I will draw your bill for you. Your total bill is $500. How would you like to ma
21、ke the payment. A:In cash, please. Here you are. B:Here is your change and receipt. Hope to see you again. A：我想要结账；B：请稍后,我运算一下； 您的费用总共是 500 美元；您向怎样结账？A：用现金,给你；B：这是找给您的钱和收据；期望下次再来；基本词汇二：pay my bill 结账 room number 房间号George d.:d. Wright rait 乔治,赖特hotel service 旅社服务A：Good morning, sir. Can I help you.
22、B：Id like to pay my bill now. 名师归纳总结 - - - - - - -第 12 页,共 24 页精选学习资料 - - - - - - - - - A：Your name and room number, please. B：George Wright, Room 706. rait A：Yes, Mr.Wright. Have you used any hotel service this morning. B：No, I havent used any services. A：Fine. This is your bill, Mr.Wright. Four ni
23、ghts at 90 US dollars each, and here are the meals that you had at the hotel. That makes a total of 665 US dollars. A：早上号,先生；我能为您做什么？B：我现在想要结账；A：请问您的名字和房间号码？B：我叫乔治,赖特； 706 房间；A：好的,怀特先生；请问您今日早晨是否用过旅社内的服务设施？B：没有,我没有使用过；A：好的,赖特先生,这是您的账单；膳食费,总共是 665 美元4 个晚上,每晚 90 美元,加上check-in 住宿登记； check-out退房； hotel r
24、ates房价； advance deposit 定金；discounts折扣；lowest price 最低价 ;single rooms单人间；double rooms双人间 ;deluxe suites豪华套房 ;Presidential suites总统套房；hotel Features酒店特色； room Facilities 房间设施； housekeeping客房服务 1. Your name and room number, please. 名师归纳总结 - - - - - - -第 13 页,共 24 页精选学习资料 - - - - - - - - - 1.请问您的和房间号码？
25、2. Please sign your name here. 请您在这里签名；3. Have you used any hotel services this morning. 请问您今日早晨是否用过旅社内的服务设施？4. Four nights at 90 US dollars each, and here are the meals that you had at the hotel. That makes a total of 665 US dollars. 4 个晚上,每晚 90 美元,加上膳食费,总共是 660 美元；5. Can I pay by credit card. 我可以用
26、信用卡支付吗？6. Id like to pay my bill now. 我想现在结账；7. Excuse me. Were leaving today. Id like to pay our bills now. 劳驾,我们今日要离去了,期望现在就把账结清；8. By the way,Id like to tell you that the check-out time is 12:00 noon,sir. 先生,顺便告知您,结账后离开旅社时间是 12 点；9. The total for the eight days is five hundred sixty yuan and eigh
27、ty fen. 8 天来总计是 560元 8 角；10. Please add to my account. 请记在我的账里；11. Have you used any hotel services this morning or had breakfast at the 名师归纳总结 - - - - - - -第 14 页,共 24 页精选学习资料 - - - - - - - - - hotel dining room, Mr. Green. 格林先生, 今日早晨您是否用过旅社服务设施,餐？或在旅社餐厅用过早12. Yes, my friend and I just had breakfas
28、t at the dining room, but we didnt use any services. 是的,我的伴侣与我在餐厅刚用过早餐,务设施；Unit5 Housekeeping 句型精选但是我们没有使用过任何服1.turn-down service. May i come in.整理房间了,我可以进来吗？2.Please call the front desk when you want your room done.当您需要清 理房间时,请给前台打；3.May i vacuum the room now.我可以吸尘吗？4.May i tidy up your desk.我帮您整理一
29、下书桌好吗？5.may i move this.我可以移动这个吗？Dialogue A A：HousekeepingMay I come in？B：Yes,pleaseA：When would you like me to do your room,sir？B：You can do it now if you like I was just about to go down for my 名师归纳总结 - - - - - - -第 15 页,共 24 页精选学习资料 - - - - - - - - - breakfast when you cameBut before you start,wo
30、uld you do this for me？A：Yes,what is it？B：I would like you to go and get me a flask of hot waterI need some hot water to wash down medicine after breakfastA：Im sorry that your flask is empty Ill go and get you an- other flask thats full at onceB：Thank youUnit 6 Room serviceKey Sentences重点句子1.houseke
31、eping,may i come in.客房部,我可以进来吗？2.I need an internet cable for my laptop.我需要一条笔记本电脑的网线；3.Would you tidy up a bit in the bathroom.请整理一下浴室好吗 . 4.Just tell me whatever you would like me to do.有什么事要我做,请尽 管嘱咐；5.I will ask our manager to take care of your request.我会叫经理来处理 您的恳求；名师归纳总结 - - - - - - -第 16 页,共
32、24 页精选学习资料 - - - - - - - - - - Dialogue A Visitor：Room service,pleaseRS：Room serviceVisitor：This is 301Id like a bucket of ice,pleaseRS：Anything else,sir？Visitor：Yes,some ginger ale, shrimps salad, apple pie andbeef steakwell doneA moment laterRS：Room serviceVisitor：Come inRS：Heres your order,sirPle
33、ase sign your name and room number here on the bill Visitor：All right There you areRS：Thanks, sir名师归纳总结 - - - - - - -第 17 页,共 24 页精选学习资料 - - - - - - - - - Unit 7 At the airport 飞机票 指限定条件 endoresement/restrictions 旅客 name of passenger 旅行经停地点 good for passage between 起点城市 起飞日期 起飞时间 订座情形 机票确认 登机口 前往城市
34、from date time status ticket confirm gate to 承运人 公司 carrier 航班号 座舱等级 机号 机座号 吸烟坐位 非吸烟席机场费 国际机场 国内机场 机场候机楼 国际候机楼 国际航班出港 国内航班出站 卫星楼 人口 出口 flight no. class fare basis plane No. seat No. smoking seat non-smoking seat airport fee international airport domestic airport airport terminal international termin
35、al international departure domestic departure satellite in exit; out; way out 进站 进港、到达 arrivals 名师归纳总结 不需报关nothing to declare 第 18 页,共 24 页海关customs 登机口gate; departure gate 候机室departure lounge 航班号FLT No flight number 来自 . arriving from 估计时间scheduled time SCHED 实际时间actual time 已降落landed 前往 . departur
36、e to 起飞时间departure time 延误delayed 登机boarding - - - - - - -精选学习资料 - - - - - - - - - 由此乘电梯前往登机 stairs and lifts to departures 货币兑换处 money exchange; currency exchange 订旅社 hotel reservation 行李暂存箱 luggage locker 出站 出港、离开 departures 登机手续办理 check-in 登机牌 boarding pass card 护照检查处 passport control immigration
37、 行李领取处 luggage claim; baggage claim 国际航班旅客 international passengers 中转 transfers 中转旅客 transfer passengers 中转处 transfer correspondence 过境 transit 报关物品 goods to declare 贵宾室 V. I. P. room 购票处 ticket office 航空公司汽车服务处 airline coach service 免税店 duty-free shop 行李牌 luggage tag 办理乘机手续Key Sentences重点句子1.Ticke
38、t,please. A window or aisle seat, sir.请出示机票；你是要靠窗的仍是要靠通道的座位,先生；2. Id like a seat in the smoking section.我想要吸烟间里靠窗的座位；3. Put your bags on the scale.请把您的旅行包放在秤上；4. Whats the weight limit？重量限制是多少？5. May I carry this satchel？我可以带着这个小提包吗？6. Your boarding pass,sir.这是您的登机证,先生；7. Have a good flight, sir.祝您飞
39、行顺当,先生；8. I have two pieces of baggage to check in.我有两件行李要办托运手名师归纳总结 - - - - - - -第 19 页,共 24 页精选学习资料 - - - - - - - - - 续；9. Do you have any hand baggage？您仍有手提行李吗？10.These are your baggage checks. 这是您的行李提单；11. Which would you like to have, aisle seats or windows eats. 您二位喜爱什么座位,靠通道的仍是靠窗的；12. Wed lik
40、e to have one window seat definitely , in then on smoking section.我们肯定要一个靠窗的座位,在不抽烟区；Dialogue A A. C. ：Airline Clerk A. C. ：Ticket,please. A window or aisle seat, sir？Visitor ：A window seat,please. Also,Id like a seat in the smoking section. A. C. ：Please put your bags on the scale. Visitor ：Whats t
41、he weight limit？A. C. ：Forty-four pounds. Visitor ：I hope my bags arent overweight. A. C. ：No,youre O. K. . Visitor ：May I carry this satchel？A. C. ：Yes,sir. But,please attach this claim tag. Visitor ：All right. 名师归纳总结 - - - - - - -第 20 页,共 24 页精选学习资料 - - - - - - - - - A. C. ：Your boarding pass,sir.
42、 Visitor ：What gate？A. C. ：Gate twelve. Visitor ：Thanks. A. C. ： Have a good flight,sir. Dialogue B Dancy：I have two pieces of baggage to check in. Agent： Fine. Just a minute,please. Your baggage is a little bit overweight. Its two kilos. Dancy：May I take something out of it？ Theres an over coat I c
43、an carry by hand. Agent： As you like. Do you have any hand baggage？Dancy：I dont have any. But my wife has a handbag. Agent：Thats O. K. .These are your baggage checks. Which would you like to have,aisle seats or window seats？You dont smoke,do you？Dancy：Wed like to have one window seat definitely ,in thenon smoking section. Agent：O. K. . Here are your boarding passes. Please go and have a seat in the satellite hall. Words and Expressions scale n. 秤盘；磅秤名师归纳总结 - - - - - - -第 21 页