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1、饭店旅游专业英语教学模块序号项目内容学时数1 Reservation 2 2 Reception 2 3 Answer the calls 2 4 Check-in and check-out 4 5 Housekeeping 2 6 Room service 2 7 At the airport 2 8City sighting seeing 4 合计20Unit 1 1 Reservation 客房基本种类单人间 single room 大床间 double room 双人间 twin room 三人间 triple room 精选学习资料 - - - - - - - - - 名师归纳总结
2、 - - - - - - -第 1 页，共 24 页普通套间junior room 商务套间business room 复式套间duplex room 连接套间connecting room 豪华套间deluxe suite 总统套间presidential suite 句型精选1.reservations. Can i help you? 客房预订部，可以为您效劳吗？2.Id like to reserve a room. 我想订个房间。3.How much is the room？房租是多少钱？4.For which day? 您想订在哪一天？5.Which kind of room wo
3、uld you prefer?您喜欢哪一种房间呢？6.How many nights,please? 请问您希望住几晚？7.How many guests,please? 请问有多少人？8.May i know your name?可以告诉我您的吗？9.How do you spell that?请问怎么拼写？10. May i have your phone number? 可以告诉我您的号码吗？Reserving a room by phone Front Desk: Royal Hotel, can I help you? 精选学习资料 - - - - - - - - - 名师归纳总结
4、- - - - - - -第 2 页，共 24 页Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? Front Desk: Yes, we have. What kind of room would you like? Tom: Id like a suite with an ocean view, please. Front Desk: No problem, sir. Tom: What is the price of the suite? Front Desk: It i
5、s US$ 280 per night. Tom: It is a little high. Im told that your hotel is offering discount now. Front Desk: Yes, but the offer ended yesterday. Im sorry. Tom: Oh, I see. Then do you have anything less expensive? Front Desk: No, sir. So far it is the least expensive suite for tomorrow night. Tom: OK
6、, I will take it. By the way, does the price include breakfast? Front Desk: Yes, it does. Now could I have your name, please? Tom: My name is Tom Zhang. Front Desk: Would you kindly spell it for me? Tom: That is T-O-M, Z-H-A-N-G. Front Desk: Thank you, I got it. And how long do you expect to stay? T
7、om: About three days. Front Desk: OK. Our check-in time is after 1:00pm. And see you tomorrow. Front Desk: Thank you. See you. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 3 页，共 24 页前台：皇家酒店，我能为您服务吗？汤姆：我急需一个房间要明晚住，请问你们还有空房吗？前台：还有空房。您需要什么样的房间？汤姆：我想要一个可以看到海景的套房。前台：没问题，先生。汤姆：价格如何？前台：每晚 280 美元。汤姆：价格有点高
8、。我听说你们酒店正在打折。前台：是的，但打折期昨天就结束了。很抱歉。汤姆：我明白了。那么你们是否还有其他廉价一点的套房？前台：没有了，先生。到目前为止，这是能为明晚提供的最廉价的套房。汤姆：那好吧，我就预定它了。顺便问一下，房价是否包括早餐？前台：是的，包括早餐。现在我能请问您的尊姓大名了吗？汤姆：我叫汤姆，张。前台：您能拼读一下吗？汤姆： T-O-M，Z-H-A-N-G 。前台：谢谢，我记下了。另外您预计在此停留多久？汤姆：大约三天。前台：好的。我们的登记时间是在下午一点钟之后。明天见。汤姆：谢谢。明天见。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - -
9、 -第 4 页，共 24 页Unit 2 Reception 住宿表格常见内容name in full 姓surname 名first name 性别 sex 出生日期D. O. B. 国籍 nationality 职业 occupation 护照号码passport No. 签证号码visa No. 永久地址permanent address 接待单位received by 抵店日期arrival date 离店日期departure date 房号 room No. 房租 rate 付款方式payment 住客签名guest signature 精选学习资料 - - - - - - - -
10、 - 名师归纳总结 - - - - - - -第 5 页，共 24 页1.please sign here. 请在这里签名。2.Were expecting you. 我们正期待您的光临。3.May i see any identifications? 我能看看您的身份证件吗？4.How would you like to settle you bill? 您打算如何付款呢？5.Please enjoy your stay here. 祝您住得愉快。6.Your room is not ready yet. 您要的房间没准备好。7.Would you mind waiting,please?
11、您介意等一会吗？8I want a double How long do you intend to stay in this hotel？您准备住Dialogue A ：welcome to china hotel.may i help you? B: Id like to check in,please. A: May i have your name,please. B: Im john black. A: Were expecting you,Mr. Black.you reserved a twin from today to tomorrow for two night.is th
12、at right? B: Exactly. A: Could you fill out the registration form,please? B: Fine. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 6 页，共 24 页A :May i take a print of the card,please? B: Sure,here you are. A: Thank you Mr. Black.your room is 2809 on the 8th floor.a bellman will B: show you to the room
13、.please enjoy your stay. - Words and Expressions nationality n国籍forward v 发送，寄发for warding address 转投地址passport n 护照place of issue 发照地点signature n 签名departure n 离开regulation n规章，规定，条例negotiation n谈判；磋商extension n 延长日期Unit 3 Answer the calls 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 7 页，共 24 页Un
14、it 4 Check-in and check-out 1.reservation 预约，预订；保留2.check in 报到，记录；到达并登记check out 检验；结账离开；通过考核；盖章3.paying adj. 支付的；赢利的；合算的n. 支付；填缝；放送绳链v. 支付；报答 pay的 ing 形式4.balcony 阳台；包厢；戏院楼厅I want to cancel my reservation. 我要取消我的预订。What time would you like to check in? 您什么时候要来办理住宿登记？You can check out at any time b
15、efore 12 noon. 您可以在中午 12 点以前退房。Are you paying in cash or by cheque? 你用现款还是用支票支付? I hope the view from the balcony is good. 我希望阳台的视线也不错。We hope we can make the payment in RMB. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 8 页，共 24 页我方希望能用人民币来支付。Here is the hotel service information booklet. 这是我们宾馆的服
16、务信息册。基本词汇：number号码reservation number 预订的房间号credit card 信用卡连读时失去爆破check支票 v. 检查travelers check 旅行支票room 房间Third 序数词the third 第三floor 楼层third floor 三楼balcony 阳台lovely room 漂亮的房间view 风景with a view key 钥匙对话一：A：Good evening, miss! What can I do for you? B：I want to check in. My reservation number is 180.
17、 A：Are you Ms. Nancy Wang? 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 9 页，共 24 页B：Yes. A：晚上好，小姐。有什么需要我效劳的吗？B：我要入住，我的预定号码是180. A：您是王南希女士吗？B：是的。对话二：A：I want to check in. My reservation number is 3221. B：Will you be paying by credit card or check, miss? A：Can I pay with travelers check? B：Certainly
18、. Your room is on the third floor. It has a balcony. A：Thats nice. B：Yes, it is a lovely room with a view. A：Is that right? B：This is your room key and I hope you will like it. A：我要入住，我的预定号码是3221. B：小姐，您是用信用卡还是支票付款？A：我能用旅行支票吗？B：当然可以。您的房间在三楼，有个阳台。A：真不错。B：是啊，是个可以看到风景的漂亮房间。精选学习资料 - - - - - - - - - 名师归纳
19、总结 - - - - - - -第 10 页，共 24 页A：是吗？B：这是钥匙，希望您能喜欢。旅游英语：办理退宿手续本课重点记忆词汇1.check out 检验；结账离开；通过考核；盖章2.settle 支付，结算account 账目，账单4.total 总数，合计5.total bill 总费用6.payment 付款，应付的款项7.make the payment 付款方式8.hotel 9.service 服务10.hotel service 酒店服务information 信息，资料booklet 小册子基本词汇一：Just a moment 稍后，稍等draw bill 结账cha
20、nge 零钱精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 11 页，共 24 页receipt收据again 再一次，又一次A:I would like to settle my bill. B:Just a moment, please. I will draw your bill for you. Your total bill is $500. How would you like to make the payment? A:In cash, please. Here you are. B:Here is your change and
21、receipt. Hope to see you again. A：我想要结账。B： 请稍后，我计算一下。您的费用总共是 500 美元。您向怎样结账？A：用现金，给你。B：这是找给您的钱和收据。希望下次再来。基本词汇二：pay my bill 结账room number 房间号George d?:d? Wright rait 乔治，赖特hotel service 旅馆服务A：Good morning, sir. Can I help you? B：Id like to pay my bill now. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第
22、 12 页，共 24 页A：Your name and room number, please? B：George Wright, Room 706. rait A：Yes, Mr.Wright. Have you used any hotel service this morning? B：No, I havent used any services. A：Fine. This is your bill, Mr.Wright. Four nights at 90 US dollars each, and here are the meals that you had at the hotel
23、. That makes a total of 665 US dollars. A：早上号，先生。我能为您做什么？B：我现在想要结账。A：请问您的名字和房间号码？B：我叫乔治，赖特。 706 房间。A：好的，怀特先生。请问您今天早晨是否用过旅馆内的服务设施？B：没有，我没有使用过。A：好的，赖特先生，这是您的账单。4 个晚上，每晚 90 美元，加上膳食费，总共是 665 美元check-in 住宿登记； check-out退房； hotel rates房价； advance deposit定金；discounts折扣；lowest price 最低价;single rooms单人间；doubl
24、e rooms双人间 ;deluxe suites豪华套房 ;Presidential suites总统套房；hotel Features酒店特色； room Facilities 房间设施； housekeeping客房服务1. Your name and room number, please? 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 13 页，共 24 页1.请问您的和房间号码？2. Please sign your name here. 请您在这里签名。3. Have you used any hotel services this
25、 morning? 请问您今天早晨是否用过旅馆内的服务设施？4. Four nights at 90 US dollars each, and here are the meals that you had at the hotel. That makes a total of 665 US dollars. 4 个晚上，每晚 90 美元，加上膳食费，总共是660美元。5. Can I pay by credit card? 我可以用信用卡支付吗？6. Id like to pay my bill now. 我想现在结账。7. Excuse me. Were leaving today. Id
26、 like to pay our bills now. 劳驾，我们今天要离去了，希望现在就把账结清。8. By the way，Id like to tell you that the check-out time is 12:00 noon,sir. 先生，顺便告诉您，结账后离开旅馆时间是12 点。9. The total for the eight days is five hundred sixty yuan and eighty fen. 8 天来总计是 560元 8 角。10. Please add to my account. 请记在我的账里。11. Have you used a
27、ny hotel services this morning or had breakfast at the 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 14 页，共 24 页hotel dining room, Mr. Green? 格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？12. Yes, my friend and I just had breakfast at the dining room, but we didnt use any services. 是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服
28、务设施。Unit5 Housekeeping 句型精选1.turn-down service. May i come in?收拾房间了，我可以进来吗？2.Please call the front desk when you want your room done.当您需要清理房间时，请给前台打。3.May i vacuum the room now?我可以吸尘吗？4.May i tidy up your desk?我帮您整理一下书桌好吗？5.may i move this?我可以移动这个吗？Dialogue A A：Housekeeping May I come in？B：Yes，pleas
29、e A：When would you like me to do your room，sir？B：You can do it now if you like I was just about to go down for my 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 15 页，共 24 页breakfast when you came But before you start，would you do this for me？A：Yes，what is it？B： I would like you to go and get me a fl
30、ask of hot water I need some hot water to wash down medicine after break fastA：Im sorry that your flask is emptyIll go and get you an- other flask thats full at onceB：Thank youUnit 6 Room serviceKey Sentences 重点句子1.housekeeping,may i come in? 客房部，我可以进来吗？2.I need an internet cable for my laptop. 我需要一
31、条笔记本电脑的网线。3.Would you tidy up a bit in the bathroom. 请整理一下浴室好吗 ? 4.Just tell me whatever you would like me to do.有什么事要我做，请尽管吩咐。5.I will ask our manager to take care of your request.我会叫经理来处理您的请求。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 16 页，共 24 页- Dialogue A Visitor：Room service ，please RS ：Ro
32、om service Visitor：This is 301Id like a bucket of ice，please RS ：Anything else，sir？Visitor：Yes，some ginger ale ， shrimps salad ， apple pie andbeef steakwell doneA moment laterRS ：Room service Visitor：Come inRS ：Heres your order ，sirPlease sign your name and room number here on the billVisitor：All ri
33、ght There you are RS ：Thanks， sir精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 17 页，共 24 页Unit 7 At the airport 飞机票 ( 指限定条件 ) endoresement/restrictions 旅客 name of passenger 旅行经停地点 good for passage between 起点城市 from 起飞日期 date 起飞时间 time 订座情况 status 机票确认 ticket confirm 登机口 gate 前往城市 to 承运人 ( 公司) carri
34、er 航班号 flight no. 座舱等级 class (fare basis) 机号 plane No. 机座号 seat No. 吸烟坐位 smoking seat 非吸烟席 non-smoking seat 机场费airport fee 国际机场international airport 国内机场domestic airport 机场候机楼airport terminal 国际候机楼international terminal 国际航班出港international departure 国内航班出站domestic departure 卫星楼satellite 人口in 出口exit;
35、 out; way out 进站( 进港、到达 ) arrivals 不需报关nothing to declare 海关customs 登机口gate; departure gate 候机室departure lounge 航班号FLT No (flight number) 来自. arriving from 预计时间scheduled time (SCHED) 实际时间actual time 已降落landed 前往. departure to 起飞时间departure time 延误delayed 登机boarding 精选学习资料 - - - - - - - - - 名师归纳总结 -
36、- - - - - -第 18 页，共 24 页由此乘电梯前往登机 stairs and lifts to departures 货币兑换处money exchange; currency exchange 订旅馆hotel reservation 行李暂存箱luggage locker 出站( 出港、离开 ) departures 登机手续办理check-in 登机牌boarding pass (card) 护照检查处passport control immigration 行李领取处luggage claim; baggage claim 国际航班旅客international passe
37、ngers 中转transfers 中转旅客transfer passengers 中转处transfer correspondence 过境transit 报关物品goods to declare 贵宾室V. I. P. room 购票处ticket office 航空公司汽车服务处 airline coach service 免税店duty-free shop 行李牌luggage tag 办理乘机手续Key Sentences 重点句子1.Ticket，please. A window or aisle seat ， sir.请出示机票。你是要靠窗的还是要靠通道的座位，先生。2. Id
38、like a seat in the smoking section. 我想要吸烟间里靠窗的座位。3. Put your bags on the scale. 请把您的旅行包放在秤上。4. Whats the weight limit？重量限制是多少？5. May I carry this satchel？我可以带着这个小提包吗？6. Your boarding pass ，sir.这是您的登机证，先生。7. Have a good flight， sir.祝您飞行顺利，先生。8. I have two pieces of baggage to check in.我有两件行李要办托运手精选学习
39、资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 19 页，共 24 页续。9. Do you have any hand baggage ？您还有手提行李吗？10.These are your baggage checks.这是您的行李提单。11. Which would you like to have， aisle seats or windows eats. 您二位喜欢什么座位，靠通道的还是靠窗的。12. Wed like to have one window seat definitely ， in then on smoking section.
40、我们一定要一个靠窗的座位，在不抽烟区。Dialogue A A. C. ：Airline Clerk A. C. ：Ticket，please. A window or aisle seat， sir？Visitor：A window seat，please. Also，Id like a seat in the smoking section. A. C. ：Please put your bags on the scale. Visitor：Whats the weight limit？A. C. ：Forty-four pounds. Visitor：I hope my bags are
41、nt overweight. A. C. ：No，youre O. K. . Visitor：May I carry this satchel？A. C. ：Yes，sir. But，please attach this claim tag. Visitor：All right. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 20 页，共 24 页A. C. ：Your boarding pass ，sir. Visitor：What gate ？A. C. ：Gate twelve. Visitor：Thanks. A. C. ： Have a
42、 good flight，sir. Dialogue B Dancy：I have two pieces of baggage to check in. Agent： Fine. Just a minute，please. Your baggage is a little bit overweight. Its two kilos. Dancy：May I take something out of it？ Theres an over coat I can carry by hand. Agent： As you like. Do you have any hand baggage ？Dan
43、cy：I dont have any. But my wife has a handbag. Agent：Thats O. K. .These are your baggage checks. Which would you like to have， aisle seats or window seats ？You dont smoke ， do you？Dancy：Wed like to have one window seat definitely，in thenon smoking section. Agent：O. K. . Here are your boarding passes
44、. Please go and have a seat in the satellite hall. Words and Expressions scale n. 秤盘；磅秤精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 21 页，共 24 页satchel n. 皮或帆布的书包；小提包baggage n. 行李aisle n. 通道，走廊nonsmoking section 不抽烟区satellite hall 卫星厅Unit 8 City sighting seeing Mr.Wang comes to the travel agency ag
45、ain. (A=Agent, W=Mr.Wang) A: Oh, good morning, Mr.Wang. Well, have you made up your mind where you want to go for your vacation? W: Yes, I have. Ive decided to spend the whole week in France. A: Good. Now, when do you want to go? W: Well, my vacation is at the last week of August. A: Its very lovely
46、 in France in summer. W: My last vacation was in winter. It wasnt very pleasant. Im certainly looking forward to this one. A: What day would you like to leave? W: Well, I could leave on Friday, in the evening. Thats on the 21st of August. Thats would really give me an extra day. 精选学习资料 - - - - - - -
47、 - - 名师归纳总结 - - - - - - -第 22 页，共 24 页A: Letss see. Theres a plane at seven oclock. W: Thats a little early. It wouldnt give me much time for packing or for dinner. A: You could pack in the morning. And dinner is served on board the plane. W: I hadnt thought about that. I could bring my suitcase to
48、office. Yes, thats a good idea. A: Ill check on everything for you. And Ill call you at your office in a couple of days. W: Thank you very much 代理人：早上好，王先生。您决定去哪度假了吗？王先生：是的，我决定去法国度假一周。代理人：太好了。您决定什么时候去？王先生：我的假期是八月的最后一周。代理人：法国的夏天非常美丽。王先生：上一次我的假期在冬天， 不是很合意。我非常期待这次假期。代理人：您想什么时候走? 王先生：我可以在星期五晚上出发，也就是8 月 21 号。这样我可以多出一天。代理人：我看看?有一班晚上七点的飞机。王先生：早了点。这样我没有什么时间收拾行李和吃晚餐。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 23 页，共 24 页代理人：您可以早上收拾行李。晚餐飞机上有供给。王先生：这我倒没想到。我可以把行李带去办公室。对，这是个好主意。代理人：我会给你收集好资料，过几天给您办公室打。王先生：谢谢。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 24 页，共 24 页