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1、精品名师归纳总结饭店旅行专业英语教学模块序号项目内容学时数1Reservation22Reception23Answer the calls24Check-in and check-out45Housekeeping26Room service27At the airport28City sighting seeing4合计20Unit 11 Reservation客房基本种类单人间 single room 大床间 double room 双人间 twin room 三人间 triple room可编辑资料 - - - 欢迎下载精品名师归纳总结一般套间 junior room商务套间 busi
2、ness room复式套间 duplex room连接套间 connecting room豪华套间 deluxe suite总统套间 presidential suite句型精选1.reservations. Can i help you.客房预订部，可以为您效劳吗？ 2.Id like to reserve a room.我想订个房间。3. How much is the room？房租是多少钱？4. For which day. 您想订在哪一天？5. Which kind of room would you prefer. 您喜爱哪一种房间了？ 6.How many nights,plea
3、se.请问您期望住几晚？7. How many guests,please请. 问有多少人？8. May i know your name.可以告知我您的吗？ 9.How do you spell that.请问怎么拼写？10. May i have your phone number.可以告知我您的号码吗？Reserving a room by phoneFront Desk: Royal Hotel, can I help you.可编辑资料 - - - 欢迎下载精品名师归纳总结Tom: Yes. I urgently need a room for tomorrow night, and
4、 do you have any vacancies.Front Desk: Yes, we have. What kind of room would you like.Tom: Id like a suite with an ocean view, please. Front Desk: No problem, sir.Tom: What is the price of the suite.Front Desk: It is US$ 280 per night.Tom: It is a little high. Im told that your hotel is offering dis
5、count now. Front Desk: Yes, but the offer ended yesterday. Im sorry.Tom: Oh, I see. Then do you have anything less expensive.Front Desk: No, sir. So far it is the least expensive suite for tomorrow night.Tom: OK, I will take it. By the way, does the price include breakfast.Front Desk: Yes, it does.
6、Now could I have your name, please. Tom: My name is Tom Zhang.Front Desk: Would you kindly spell it for me.Tom: That is T-O-M, Z-H-A-N-G .Front Desk: Thank you, I got it. And how long do you expect to stay. Tom: About three days.Front Desk: OK. Our check-in time is after 1:00pm. Andsee youtomorrow.F
7、ront Desk: Thank you. See you.可编辑资料 - - - 欢迎下载精品名师归纳总结前台：皇家酒店，我能为您服务吗？汤姆：我急需一个房间要明晚住，请问你们仍有空房吗？ 前台：仍有空房。您需要什么样的房间？汤姆：我想要一个可以看到海景的套房。前台：没问题，先生。汤姆：价格如何？前台：每晚 280 美元。汤姆：价格有点高。我听说你们酒店正在打折。前台：是的，但打折期昨天就终止了。很愧疚。汤姆：我明白了。那么你们是否仍有其他廉价一点的套房？前台：没有了，先生。到目前为止，这是能为明晚供应的最廉价的套房。汤姆：那好吧，我就预定它了。顺便问一下，房价是否包括早餐？ 前台：是的，包
8、括早餐。现在我能请问您的尊姓大名了吗？汤姆：我叫汤姆，张。前台：您能拼读一下吗？汤姆： T-O-M， Z-H-A-N-G 。前台：感谢，我登记了。另外您估计在此停留多久？ 汤姆：大约三天。前台：好的。我们的登记时间是在下午一点钟之后。明天见。汤姆：感谢。明天见。可编辑资料 - - - 欢迎下载精品名师归纳总结Unit 2Reception住宿表格常见内容name in full姓surname名first name性别 sex诞生日期 D. O. B. 国籍 nationality 职业 occupation护照号码 passport No.签证号码 visa No.永久的址 permanen
9、t address接待单位 received by抵店日期 arrival date离店日期 departure date房号 room No.房租 rate付款方式 payment住客签名 guest signature可编辑资料 - - - 欢迎下载精品名师归纳总结1. please sign here请. 在这里签名。2. Were expecting you我. 们正期望您的光临。3. May i see any identifications.我能看看您的身份证件吗？ 4.How would you like to settle you bill.您准备如何付款了？可编辑资料 - -
10、 - 欢迎下载精品名师归纳总结5. Please enjoy your stay here祝.6. Your room is not ready yet您.您住得开心。要的房间没预备好。可编辑资料 - - - 欢迎下载精品名师归纳总结7. Would you mind waiting,please.您介意等一会吗？8 I want a double How long do you intend to stay in this hotel？ 您预备住DialogueA ： welcome to china hotel.may i help you. B: Id like to check in,
11、please.A: May i have your name,please. B: Im john black.A: Were expecting you,Mr. Black.you reserved a twinfrom today totomorrow for two night.is that right. B: Exactly.A: Could you fill out the registration form,please. B: Fine.可编辑资料 - - - 欢迎下载精品名师归纳总结A :May i take a print of the card,please. B: Su
12、re,here you are.A: Thank you Mr. Black.your room is 2809 on the 8th floor.a bellman willB: show you to the room.please enjoy your stay.Words and Expressionsnationality n国籍forward v发送，寄发for warding address 转投的址passport n护照place of issue 发照的点signature n签名departure n离开regulation n规章，规定，条例negotiation n谈
13、判。磋商extension n延长日期Unit 3Answer the calls可编辑资料 - - - 欢迎下载精品名师归纳总结Unit 4Check-in and check-out 1.reservation预约，预订。保留2.check in报到，记录。到达并登记check out检验。结账离开。通过考核。盖章3.payingadj. 支付的。赢利的。合算的n. 支付。填缝。放送绳链v. 支付。报答 pay 的 ing 形式4.balcony 阳台。包厢。戏院楼厅I want to cancel my reservation.我要取消我的预订。What time would you l
14、ike to check in.您什么时候要来办理住宿登记？You can check out at any time before 12 noon.您可以在中午 12 点以前退房。Are you paying in cash or by cheque.你用现款仍是用支票支付 .I hope the view from the balcony is good.我期望阳台的视线也不错。We hope we can make the payment in RMB.可编辑资料 - - - 欢迎下载精品名师归纳总结我方期望能用人民币来支付。Here is the hotel service infor
15、mation booklet.这是我们宾馆的服务信息册。基本词汇：number 号码reservation number预订的房间号credit card 信用卡连读时失去爆破check 支票 v. 检查travelers check 旅行支票room 房间Third 序数词 the third第三floor楼层third floor三楼balcony 阳台lovely room 美丽的房间view 风景with a view key 钥匙对话一：A： Good evening, miss. What can I do for you. B： I want to check in. My re
16、servation number is 180. A： Are you Ms. Nancy Wang.可编辑资料 - - - 欢迎下载精品名师归纳总结B： Yes.A：晚上好，小姐。有什么需要我效劳的吗？ B：我要入住，我的预定号码是 180.A：您是王南希女士吗？ B：是的。对话二：A： I want to check in. My reservation number is 3221. B： Will you be paying by credit card or check, miss.A： Can I pay with travelers check.B： Certainly. You
17、r room is on the third floor. It has a balcony. A： Thats nice.B： Yes, it is a lovely room with a view.A： Is that right.B： This is your room key and I hope you will like it.A：我要入住，我的预定号码是 3221. B：小姐，您是用信用卡仍是支票付款？ A：我能用旅行支票吗？B：当然可以。您的房间在三楼，有个阳台。A：真不错。 B：是啊，是个可以看到风景的美丽房间。可编辑资料 - - - 欢迎下载精品名师归纳总结A：是吗？ B
18、：这是钥匙，期望您能喜爱。旅行英语：办理退宿手续本课重点记忆词汇1. check out检验。结账离开。通过考核。盖章2. settle 支付，结算account 账目，账单4. total 总数，合计5. total bill总费用 6.payment付款，应对的款项7.make the payment 付款方式8.hotel9. service 服务10. hotel service酒店服务information 信息，资料booklet 小册子基本词汇一：Just a moment稍后，稍等drawbill结账change 零钱可编辑资料 - - - 欢迎下载精品名师归纳总结receip
19、t 收据again 再一次，又一次A:I would like to settle my bill.B:Just a moment, please. I will draw your bill for you. Your total bill is$500. How would you like to make the payment. A:In cash, please. Here you are.B:Here is your change and receipt. Hope to see you again. A：我想要结账。B：请稍后，我运算一下。 您的费用总共是 500 美元。您向怎样
20、结账？A：用现金，给你。 B：这是找给您的钱和收据。期望下次再来。基本词汇二：pay my bill结账room number 房间号George d.:d.Wright rait乔治，赖特hotel service 旅社服务A： Good morning, sir. Can I help you. B： Id like to pay my bill now.可编辑资料 - - - 欢迎下载精品名师归纳总结A： Your name and room number, please. B： George Wright, Room 706.raitA： Yes, Mr.Wright. Have yo
21、u used any hotel service this morning.B： No, I havent used any services.A： Fine. This is your bill, Mr.Wright. Four nights at 90 US dollars each, and here are the meals that you had at the hotel. That makes a total of 665US dollars.A：早上号，先生。我能为您做什么？ B：我现在想要结账。A：请问您的名字和房间号码？B：我叫乔治，赖特。 706 房间。A：好的，怀特先
22、生。请问您今日早晨是否用过旅社内的服务设施？ B：没有，我没有使用过。A：好的，赖特先生，这是您的账单。4 个晚上，每晚 90 美元，加上膳食费，总共是 665 美元check-in 住宿登记。 check-out 退房。 hotel rates房价。 advance deposit 定金。discounts 折扣。lowest price 最低价;single rooms 单人间。double rooms 双人间;deluxe suites豪华套房;Presidential suites总统套房。hotel Features酒店特色。 room Facilities 房间设施。 housek
23、eeping客房服务1. Your name and room number, please.可编辑资料 - - - 欢迎下载精品名师归纳总结1. 请问您的和房间号码？2. Please sign your name here.请您在这里签名。3. Have you used any hotel services this morning.请问您今日早晨是否用过旅社内的服务设施？4. Four nights at 90 US dollars each, and here are the meals that you had at the hotel. That makes a total of
24、 665 US dollars.4 个晚上，每晚 90 美元，加上膳食费，总共是 660 美元。5. Can I pay by credit card.我可以用信用卡支付吗？6. Id like to pay my bill now.我想现在结账。7. Excuse me.Were leaving today. Id like to pay our bills now.劳驾，我们今日要离去了，期望现在就把账结清。8. By the way，Id like to tell you that the check-out time is 12:00 noon,sir.先生，顺便告知您，结账后离开旅社
25、时间是12 点。9. The total for the eight days is five hundred sixty yuan and eighty fen.8 天来总计是 560 元 8 角。10. Please add to my account.请记在我的账里。11. Have you used any hotel services this morning or had breakfast at the可编辑资料 - - - 欢迎下载精品名师归纳总结hotel dining room, Mr. Green.格林先生， 今日早晨您是否用过旅社服务设施，或在旅社餐厅用过早餐？12.
26、Yes, my friend and I just had breakfast at the dining room, but we didnt use any services.是的，我的伴侣与我在餐厅刚用过早餐， 但是我们没有使用过任何服务设施。Unit5Housekeeping句型精选1.turn-down service. May i come in.整理房间了，我可以进来吗？ 2.Please call the front desk when you want your room done.当您需要清理房间时，请给前台打。3.May i vacuum the room now.我可以
27、吸尘吗？ 4.May i tidy up your desk.我帮您整理一下书桌好吗？ 5.may i move this.我可以移动这个吗？Dialogue AA： HousekeepingMay I come in？ B： Yes， pleaseA： When would you like me to do your room，sir？B： You can do it now if you likeI was just about to go down for my可编辑资料 - - - 欢迎下载精品名师归纳总结breakfast when you came But before you
28、start， would you do this for me？A： Yes， what is it？B：I would like you to go and get me a flask of hot waterI need some hot water to wash down medicine after breakfastA： Im sorry that your flask is empty Ill go and get you an- other flaskthats full at once B： Thank youUnit6Room service Key Sentences重
29、点句子1.housekeeping,may i come in.客房部，我可以进来吗？2.I need an internet cable for my laptop我. 需要一条笔记本电脑的网线。3.Would you tidy up a bit in the bathroom.请整理一下浴室好吗 . 4.Just tell me whatever you would like me to do.有什么事要我做，请尽管嘱咐。5.I will ask our manager to take care of your request.我会叫经理来处理您的恳求。可编辑资料 - - - 欢迎下载精品
30、名师归纳总结Dialogue AVisitor ： Room service， pleaseR S： Room service Visitor ： This is 301Id like a bucket of ice，pleaseR S： Anything else，sir？Visitor ：Yes，some ginger ale， shrimps salad， apple pie andbeef steak well doneA moment laterR S： Room service Visitor ： Come inR S： Heres your order，sirPlease sig
31、n your name and room number here on the billVisitor ： All right There you areR S： Thanks， sir可编辑资料 - - - 欢迎下载精品名师归纳总结Unit 7 At the airport飞机票 指限定条件 endoresement/restrictions旅客name of passenger旅行经停的点 good for passage between起点城市from起飞日期date起飞时间time订座情形status机票确认ticket confirm登机口gate前往城市to承运人 公司 carri
32、er航班号flight no.座舱等级class fare basis机号plane No.机座号seat No.吸烟坐位smoking seat非吸烟席non-smoking seat机场费airport fee国际机场international airport国内机场domestic airport机场候机楼airport terminal国际候机楼international terminal 国际航班出港international departure 国内航班出站domestic departure卫星楼satellite人口in出口exit; out; way out进站 进港、到达
33、arrivals不需报关nothing to declare海关customs登机口gate; departure gate候机室departure lounge航班号FLT No flight number来自.arriving from估计时间scheduled time SCHED实际时间actual time已降落landed前往.departure to起飞时间departure time延误delayed登机boarding可编辑资料 - - - 欢迎下载精品名师归纳总结由此乘电梯前往登机 stairs and lifts to departures货币兑换处money excha
34、nge; currency exchange订旅社hotel reservation 行李暂存箱luggage locker 出站 出港、离开 departures登机手续办理check-in登机牌boarding pass card护照检查处passport control immigration 行李领取处luggage claim; baggage claim 国际航班旅客international passengers中转transfers中转旅客transfer passengers中转处transfer correspondence过境transit报关物品goods to dec
35、lare贵宾室V. I. P. room购票处ticket office航空公司汽车服务处 airline coach service免税店duty-free shop行李牌luggage tag办理乘机手续Key Sentences重点句子1. Ticket，please. A window or aisle sea，tsir.请出示机票。你是要靠窗的仍是要靠通道的座位，先生。2. Id like a seat in the smoking section我. 想要吸烟间里靠窗的座位。3. Put your bags on the scale请. 把您的旅行包放在秤上。4. Whats th
36、e weight limit？重量限制是多少？5. May I carry this satchel？我可以带着这个小提包吗？6. Your boarding pass，sir.这是您的登机证，先生。7. Have a good flight， sir.祝您飞行顺当，先生。8. I have two pieces of baggage to check in. 我有两件行李要办托运手可编辑资料 - - - 欢迎下载精品名师归纳总结续。9. Do you have any hand baggag？e 您仍有手提行李吗？10. These are your baggage check这s. 是您的
37、行李提单。11. Which would you like to have， aisle seats or windows eats.您二位喜爱什么座位，靠通道的仍是靠窗的。12. Wed like to have one window seat definitely ， in then on smoking section.我们肯定要一个靠窗的座位，在不抽烟区。Dialogue AA. C. ：Airline Clerk A. C. ： Ticket，please.A window or aisle seat， sir？ Visitor ：A window seat，please.Also，
38、 Id like a seat in the smoking section.A. C. ： Please put your bags on the scale. Visitor ：Whats the weight limit？A. C. ： Forty-four pounds.Visitor ：I hope my bags arent overweight.A. C. ： No，youre O. K. . Visitor ：May I carry this satchel？A. C. ： Yes， sir.But，please attach this claim tag. Visitor ：
39、All right.可编辑资料 - - - 欢迎下载精品名师归纳总结A. C. ： Your boarding pass，sir. Visitor ：What gate？A. C. ： Gate twelve.Visitor ：Thanks.A. C. ： Have a good flight， sir.Dialogue BDancy： I have two pieces of baggage to check in.Agent： Fine. Just a minute，please. Your baggage is a little bit overweight. Its two kilos
40、.Dancy： May I take something out of it ？ Theres an over coat I can carry by hand.Agent： As you like. Do you have any hand baggag？eDancy： I dont have any. But my wife has a handbag. Agent： Thats O. K. .These are your baggage checks. Which wouldyou like to have，aisle seats or window seat？s You dont sm
41、oke，do you？Dancy： Wed like to have one window seat definitely ， in thenon smoking section.Agent： O. K. . Here are your boarding passes. Please go and have a seat in the satellite hall.Words and Expressions scale n. 秤盘。磅秤可编辑资料 - - - 欢迎下载精品名师归纳总结satchel n. 皮或帆布的书包。小提包baggage n. 行李aisle n. 通道，走廊nonsmok
42、ing section 不抽烟区satellite hall 卫星厅Unit 8City sighting seeingMr.Wang comes to the travel agency again.A=Agent, W=Mr.WangA: Oh, good morning, Mr.Wang. Well, have you made up your mind where you want to go for your vacation.W: Yes, I have. Ive decided to spend the whole week in France. A: Good. Now, wh
43、en do you want to go.W: Well, my vacation is at the last week of August.A: Its very lovely in France in summer.W: My last vacation was in winter. It wasnt very pleasant. Im certainly looking forward to this one.A: What day would you like to leave.W: Well, I could leave on Friday, in the evening. Thats on the 21st of August. Thats would really give me an extra day.可编辑资料 - - - 欢迎下载精品名师归纳总结A: Letss see. Theres a plane at seven oclock.W: Thats