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1、技术部副总裁职位描绘文件职位识别信息职位名称技术部副总裁所属部门资讯科技部职位编号所在城市工作地点资讯科技部出差要求无偶然经常常驻版本号V1.0生效日期工作网络关系直截了当上级职位资讯科技部总监汇报职位直截了当下级职位Technical Support Manager; Application Development Manager; Knowledge Manager人员治理权限薪酬无建议权 决定权直截了当下级人数3绩效无 建议权 决定权直截了当收辖团队15装备无 建议权 决定权业务指导职位CTO, General Manager of other departments对职位产生妨碍的外部
2、机构遭到职位妨碍的外部机构任职资历教育程度Graduate专业方向Senior management in contact center technology工作经历More than 8 years IT experience in MNCs, 4 of which in China contact center industry行业经历Contact center IT培训经历治理技能 Control Planning Delegation Coordination专业技能 Contact center technology management Contact Center projec
3、t management Knowledge on hardware and client/server application, database administration. Knowledge on contact centre /paging centre systems, LAN/WAN management and ACD/IVRS support.通用技能 Communication Leadership and people management 职位目的与职责职位目的（存在的理由，限制和目的）To build, manage and maintain a state-of-
4、the-art contact center platform for the company职责范围(名称、定义、该职责所要到达的结果/目的)责任级别（全部/部分/协助）衡量标准(数量、质量)业务类战略层面 To build, manage and maintain a reliable, stable, multi-channel accessible, flexible, easily expandable and easily compatible contact center platform to support business growth Full Senior manage
5、ment assessmentOperational Level To carry out technology/solution development and evaluation to continuously enrich the contact center platform and adopt the state-of-the-art technology to the contact centre systems for improving efficiency and productivity To design, implement, develop leading edge contact-centre CTI technology. To design and implement customized solutions to meet various changing program demands and business needs.All KPIs on systems Internal customer satisfaction External customer satisfaction Staff attrition