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1、Facilitating Changeand Innovation2This workshop provides the participants with the tools and resources needed to facilitate change and lead innovation in the organization.Purpose&Target OutcomesTarget OutcomesExplain the difference between facilitating change and leading innovationUnderstand the bes
2、t practices of effective change initiativesExplain the importance of executive sponsorship in a change initiativeDescribe how important communication is for the change team and the stakeholdersDefine a change management process for the team to followUnderstand how to deal with employee resistance in
3、 a change initiativeUtilize various change tools with an actual change initiative31.What are the best and worst change initiatives you have personally experienced?2.What made these experiences different from each other?Please answer the following two questions in your group.Be prepared to share your
4、 answers with the group.Activity:The Best&The Worst4HighLowLowHighImpact onPerformanceDifficulty ofImplementationThe Scale of Change5Executive SponsorshipThe ToolsWhos on the Team Backwards ImagingMore of/Less of6Executive SponsorshipWhos on the TeamThis tool captures who the Executive Sponsor is,al
5、ong with the Project Leader and the Project Team.It also allows you to define what responsibilities everyone has and the expectations of the team.Executive Sponsor Responsibilities Expectations Project Leader Responsibilities Expectations Project Team Responsibilities Expectations7Executive Sponsors
6、hipBackwards ImagingThis tool helps the team to translate an idea or images of the future state into a concrete description of what people will be doing once success has been realized.It asks people to describe the future as they expect to see it when the project is successful,and to do so in specif
7、ic behavioral terms.1.Imagine a point in the future when the project has been very successful.Write words or phrases that describe what you would see,hear,feel as you observe employees and stakeholders functioning in the new,changed state.2.Collate the various views of this future state and discuss
8、and debate similarities and differences.8Executive SponsorshipMore of/Less ofThis tool asks the team to describe the future state by listing what they expect to see more of and less of when the project is completed.More ofLess of9CommunicationThe ToolsThe Elevator Speech Communication Plan10Communic
9、ationThe Elevator SpeechThe Elevator Speech helps the team link the need for change with the outcome of the change initiative.The metaphor of the elevator speech is useful in challenging the team to be clear,concise,and motivating in a timeframe of less than two minutes.Heres what our project is abo
10、ut”Heres why its important to do”Heres what success will look like Heres what we need from you”(will change by constituent)The Speech(a paragraph of 5 to 6 sentences long that captures the head and heart of the Project Team concerning the change initiative)11CommunicationCommunication PlanThe Commun
11、ication Plan is used to outline the messages and events that will help mobilize commitment to the change initiative.Once the plan is developed,the Project Leader and the Project Team will have accountability for delivering the messages as designed and planned.Audience Objectives Message(s)Medium Who
12、When/Where12Change Management Process8D Problem Solving ProcessACTDOPLANCHECK4Identify&Verify Root Causes3Contain Problem2Describe/defineProblem1TeamSet-up7Prevent Recurrence8Celebrate and Communicate Success5Develop Corrective Action Plan6Implement&Verify CorrectiveAction8DProcess13Employee Resista
13、nceThe ToolsThreat vs.Opportunity Matrix SWOT Analysis14Employee ResistanceThreat vs.Opportunity MatrixThe best change organizations finds way to frame the need as a threat and opportunity over both the short and long term.By taking this approach,employees can look beyond the crisis or urgency minds
14、et(short term)and more into what can be gained by taking a long term approach to the change.ThreatOpportunityShort TermLong Term15Employee ResistanceSWOT AnalysisIt is important in any change initiative that the need for change must exceed the resistance to it.Identifying the Strengths and Weaknesses,and examining the Opportunities and Threats is something that will help the Project Team to create a shared need.StrengthsWeaknessesOpportunitiesThreatsFacilitating Changeand Innovation