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1、总经总经理室理室/General Managers Officel总经理/General Manage 驻店经理/Resident Manager l常务副总经理/Deputy General Manager 副总经理/Vice-General Managerl总经理助理/General Manager Assistant l总经理秘书/General Managers Secretary 办公室主任/Director Of Executive Officel 部门秘书/Departmental Secretaryl部门文员/Department Clerk 司机/Drivers人力资源部/H
2、uman Resources Departmentl人力资源部总监/Human Resources Director l人力资源部经理/Human Resources Managerl人事主任/Personnel Officer 劳资主任/Labour Officerl培训总监/Training Director 培训经理/Training Managerl培训主任/Training Officer 培训师/Trainerl人事助理/Personnel Assistant 人事文员/Personnel Clerkl质检部经理/Quality Control Department Manager
3、 l质检部主管/Quality Control Department OfficerGarden财务部/Financial Management Departmentl财务部总监/Finance Director 财务部经理/Finance Managerl总会计师/Chief Accountant 会计部经理/Accounting Managerl成本控制经理/Cost Control Manager 运作部经理/Operations Managerl日审收入会计/Revenue at the accounting review 夜审/Night Auditl总出纳/General Cash
4、ier 收银主管/Head Cashierl收银员/Cashier 总账会计/General Ledger Accountingl记账员/Bookkeeper 信贷部经理/Credit Managerl信贷主管/Credit Head 信贷会计/Credit Accountingl信贷员/Loan officer 应收应付会计/Accounts Payable Accountingl成本主管/Cost Leader 成本控制员/Cost Controllerl验收/Acceptance 仓库/Warehousel电脑部经理/Computer Manager 电脑部工程师/Computer En
5、gineerl财务部文员/Finance Clerk市场销售部/Sales and Marketing Departmentl市场营销部总监/Marketing Director l市场营销部经理/Marketing Managerl销售总监/Sales Director 销售部经理/Sales Managerl销售主任/Sales Officer l销售部协调员/Sale Coordinatorl公关部经理/Public Relation Manager 公关主任/Public Relation Officerl收益经理/Revenue Manager l 预订部经理/Reservation
6、s Managerl预订员/Reservation Clerk 美工设计/Graphic Design前厅部/Front Office Departmentl前厅部/Front Office Department：l前厅部经理/Front Office Manager 大堂经理/副理/Assistant Managerl值班经理/夜班经理/Duty Manager/Night Managerl商场部经理/Shopping Centre Manager 商场部员工/Ministry Staff Shoppingl宾客关系经理/主任/Guest Relations Manager/Director
7、 l宾客关系员/Guest Relations Officer 前台经理/主管/Front Desk Managerl前台领班/Front Desk Supervisor 前台接待/Receptionl总机经理/领班/Instant Service Manager(Telephone Service)前厅部/Front Office Departmentl总机领班/Operator Captain 总机接线员/Operatorl礼宾主管/Concierge Supervisor 礼宾领班/Concierge Captainl礼宾员/Concierge 行李主管/Bell Supervisorl
8、行李领班/Bell Captain 行李员/Bellmanl门童/机场代表/Doorman/Airport Representativel行政楼经理/Executive Floor Managerl行政楼接待员/Executive Floor ReceptionistHotel lobby客房部/Housekeeping Departmentl 房务总监/Director of Rooms l客房部经理/行政管家/Housekeeping Manager/Executive Housekeeperl洗衣房经理/Laundry Manager l洗衣/布草主管/Laundry/Uniform S
9、upervisorl楼层主管/Floor Supervisor 楼层领班/Floor Captainl楼层服务员/客房服务员/Room Attendant l公共区域(PA)主管/Public Area Supervisorl花房主管/员工/Florist Supervisor/Attendant餐饮部/Food&Beverage Departmentl餐饮总监/Director of Food&Beverage l餐饮部经理/Food&Beverage Managerl中餐厅经理/Chinese Restaurant Manager l西餐厅经理/Western/All Day Dining
10、 Restaurant Managerl宴会服务经理/Banquet Services Manager 楼面经理/Floor Managerl酒水部经理/Beverage Manager 酒吧经理/Bar Managerl管事部经理/Stewarding Manager 餐饮部主管/Food&Beverage Supervisorl餐饮部领班/Food&Beverage Captain 餐饮部服务员/Food&Beverage Attendantl茶艺师/Tea service artist 调酒师/Bartenderl行政总厨/Executive Chef 中厨厨师长/Chef in the
11、 Chinese kitchenl西厨厨师长/Western Kitchen Chef/Sous ChefHotel food and beverage department康乐部/Health Club 康乐部总监/Health Club Director 娱乐部经理/Entertainment Managerl娱乐部主管/Entertainment Supervisor 娱乐部领班/Entertainment Captainl康体部经理/Recreations Manager SPA经理/SPA Managerl市场/公关/销售/Marketing/Public Relation/Sale
12、sl康体部主管/Recreations Supervisor 康体部领班/Recreations Captainl按摩/足疗保健技师/Massage Therapist 美容师/美容技师/Estheticianl主持/DJ/Host 歌手/乐队/组合/Singer/band/portfoliol健身教练/Gym Instructor 游泳教练/救生员/Swimming Coach/Life Guardl康乐部员工/Health Club Attendant 高尔夫高层管理/Golf Senior ManagemenSwimming poolGymnasiumA bowling alley 其他
13、部门Ather departmentl工程部/Engineering Departmentl采购部/Purchasing Departmentl保安部/Security Departmentl市场拓展部/Market Development Department 餐饮常用语l2.3.l4.5.What would you like to order？l 你要点些什么菜？酒店餐饮英语一：打招呼 称谓：Mr.（先生），Mrs.（太太），Ms.（小姐），sir（先生）,madam（女士，夫人）,lady（女士），gentleman（先生），ladies and gentlemen（女士们先生们），e
14、veryone（每一位）二：问候/欢迎 Good morning/afternoon/evening.早上好/下午好/晚上好 How are you today,sir?您好，先生。Nice to meet you.很高兴见到您。Glad to see you(again).很高兴（再次）见到您。Welcome to our restaurant/bar/tea lounge 欢迎到我们饭店/酒吧/茶廊。1 What can I do for you?有什么需要帮忙的吗？2 Do you like Chinese food？你喜欢中国菜吗？3 May I recommend our speci
15、ality for you,sir?先生，我可以向您推荐我们的特色菜品吗？三：三：问询问询4 Have you ordered yet？你点过菜了吗？5 What kind of food do you like，Chinese or American？你喜欢吃什么菜，中式的还是美式的？6 What would you have for dinner？l 你要吃什么？7 What would you like to order？l 你要点些什么菜？8 Here is the menu，sir.先生，菜单就在这儿。10.What would you recommend？请你推荐一些好菜好吗？11
16、.Whats your todays special？今天的特色菜是什么？12.I would like to have something simple.我想吃些简单的东西。13.What will you have for dessert？你喜欢吃点什么点心？17 .What kind of food do you prefer？你喜欢哪一种菜？18 Would you like to sit by the window?你喜欢挨窗坐吗？19 Would you like me to book a free seat for you?要为您预定空位吗？14 Have you booked
17、a table？您预定餐桌了吗？15 Have you made a reservation？您预定了吗？16 Would you like to see the menu？您需要看菜单吗？20 May I show you our menu,please?Here is the menu.您要看我们的菜单吗？/您要点菜了吗？21 What would you like to drink?Beer/Coca cola/sprite/fruit juice/mineral water/tea 请问您要喝点什么？啤酒/可乐/雪碧/水果汁/矿 泉水/茶22 We have both buffet-s
18、tyle and a la carte dishes,Which would you prefer?我们有自助式和点菜式，您喜欢哪一种？23 How would you like your egg/steak done?您喜欢鸡蛋/牛排怎么做？24 How many are there in your party?请问你们一共有多少人？四：致歉 -Apology Excuse me.不好意思，打扰一下。I am awfully/very sorry.真是很抱歉。I beg your pardon,sir.请您原谅，先生。Excuse me for interrupting.抱歉，打扰一下。（不
19、得不打扰客人时）I am sorry,the restaurant is fully booked.很抱歉，餐厅已经订满了。Im sorry to have kept you waiting,sir.抱歉让您久等了。五：结账语-CheckoutWould you like to pay cash or by credit card?请问您是付现金还是用信用卡？Excuse me,sir.Would you please sign your name here?打扰一下，先生。请您在这儿签名，好吗？Excuse me,sir.May I have your room card?打扰一下，先生。您
20、能出示您的房卡吗？Here is your bill,sir.这是您的账单，先生。The total is 120 yuan.总共是120元。Here is the receipt and change.这是收据和零钱。Its very kind of you./Thank you for your kindness谢谢您。/感谢您的关照。How much is it in US dollar?用美元是多少钱？Do you accept foreign currency?你们收外币吗？We accept US dollars.But we only have RMB for change.Do
21、 you mind?我们接受美元，但我们只能以人民币找零，您是否介意？六：送客 Thank you,sir/madam.We hope to see you again.感谢光临，先生/女士。希望再次为您服务。Thank you for coming.Good night.感谢您的光临。晚安。See you next time.下次见。Hope to see you again.希望再次见到您。Ture left/right at the first across.在第一个路口向左/右拐。Go straight ahead.直走。It will be on your right side,Yo
22、u cant miss it.它就在您的右手边，您会看到的。七：指引 This way,please.请这边走。Let me show you.我带您过去吧。Please take the lift to the 3rd floor.请乘电梯到三楼。酒店餐饮常用词汇牛排 steak 海鲜 seafood 餐后甜点 dessert 生鱼片 sashimi蒸的 steamed 酱油 soy sauce煮的 boiled 醋 vinegar油炸的 fried 辣椒酱 chilli sauce大虾 shrimp 盐/糖 salt/sugar生蚝 fresh oyster 黄油 butter烤的 roa
23、sted/grilled/baked芥末 mustard 刀/叉 knife/fork盘/碟 plate 碗 bowl玻璃杯 glass汤勺 spoon餐巾 napkin筷子 chopsticks牙签 toothpick胡椒 pepper汤 soup水果 fruit蔬菜 vegetable牛肉 beef羊肉 mutton猪肉 pork鱼肉 fish 鸡肉 chicken 酸的 sour甜的 sweet苦的 bitter辣的 hot主食 main food色拉 salad冷食 cold dishes粥 soup面 noodles洋葱 onion米饭 rice河粉 fried rice noodle虾饺 shrimp dumpling 馒头 steamed bread咖喱 curry早饭 breakfast午饭 lunch晚饭 supper/dinner组员：唐华周 唐丽