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1、Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语新职业英语新职业英语旅游英语旅游英语E EN NG GL LI IS SH H F FO OR R C CA AR RE EE ER RS SUnit 2Receiving TouristsUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Warming-upReading AListeningSpeaking4123Reading B5Writing6Project7Vocabul
2、ary and Structure8Self-evaluationGrammar109Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Task 1Task 2Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Task 1 Being a tour guide,you should be familiar with the logos of different travel agencies.Match each logo with
3、 its agencys English name.A_ B_ C_ D_1.China Travel Service 2.China International Travel Service2.3.China Comfort Travel 4.China Youth Travel Service3421Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Task 2Please explain the main duties of a tour leader,local guide and scenic spot
4、s guide.Suggested AnswersA tour leader leads a group overseas.His job entails ensuring the tourists get what they paid for,facilitating the flight,protecting the safety of tourists,solving problems and making sure they have a goodtime.A local guide should carry out the travel plan and offer the acti
5、vities arrangement,explanation andinterpretation services to the tour tourists in certain local area.A scenic spots guide arrange the tour activities at a scenic spot.His job entails providing commentary,routing the tour and seeing that people have a good time at the scenic spot.Unit 2 Receiving Tou
6、rists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Reading ATextTask 1Task 2Task 3Task 4Background InformationUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Task 1Before reading the passage,briefly discuss the procedure of receiving tourists at the airport in English.Unit 2 Receiving T
7、ourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Reading AReceiving Tourists at the Airport On the day a tour group arrives,there are many jobs for a tour guide to do to ensure that everything goes _.Before the arrival of a tour group,a tour guide has a number of duties to_.Firstly,you should call th
8、e reception desk at the airport to confirm the exact time of arrival of the flight.Then contact the bus driver to pick you up and travel on the bus to the airport.smoothlyattend toUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语 On the way to the airport,it is best to remind the dr
9、iver what is on the tour itinerary and ensure that he has a copy.Please make sure that you arrive at the airport at least 30 minutes before the arrival time of the flight.Secondly,when arriving at the airport,make sure that the driver chooses a convenient parking space so that the tourists will be a
10、ble to get on the bus easily and safely.Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语 Thirdly,go to the airport lobby and reconfirm the arrival time.Then contact a porter and tell him where the bus is so that he knows where to take the luggage.Fourthly,go and stand by the exit b
11、arrier with the tour flag or a sign.Make sure you will be easily seen so that the tourists can recognize you as soon as they .parkedexitUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语 International groups often have a tour leader with them,so make contact as soon as you can.You ca
12、n ask questions like this:“Excuse me,are you the UC Tour Group?”or“Are you Mr.Smith from the MRB Travel Agency of Australia?”Then you should tell him your name and your travel agency.Check the names and number of tourists with him or her.Next,check that all the luggage has been claimed and collected
13、 by the porter for to the bus.transferUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语 When everybody is ready,guide the tour group to the bus and ask the driver to help the tourists store their luggage.Stand by the door of the bus,smiling and silently _ to make sure everyone is on
14、 board.countingUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语 机场接团机场接团 在旅游团到达的当天，导游要做很多工作以确保在旅游团到达的当天，导游要做很多工作以确保接团工作一切顺利。接团工作一切顺利。在旅游团到来之前，导游有很多事项需要处理。在旅游团到来之前，导游有很多事项需要处理。首先，给机场接待处打电话，确认航班抵达的首先，给机场接待处打电话，确认航班抵达的确切时间，然后联系巴士司机来接你，并一起前往确切时间，然后联系巴士司机来接你，并一起前往机场机场。Unit 2 Receiving T
15、ourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语 在去机场的路上，最好提醒司机旅游行程安排，并确在去机场的路上，最好提醒司机旅游行程安排，并确认司机也有一份行程表。确保在航班抵达前认司机也有一份行程表。确保在航班抵达前3030分钟到达分钟到达机场。机场。其次，到达机场时，确保让司机找到一个方便的位置其次，到达机场时，确保让司机找到一个方便的位置停车，这样能够让游客们快捷、安全地上车。停车，这样能够让游客们快捷、安全地上车。Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英
16、语英语 第三，去机场大厅重新确认航班抵达时间，然第三，去机场大厅重新确认航班抵达时间，然后联系行李员并告知停车位置，让他知道要把行后联系行李员并告知停车位置，让他知道要把行李搬运到哪里。李搬运到哪里。第四，带好导游旗和标志牌站到出口处。确保第四，带好导游旗和标志牌站到出口处。确保你很容易被看到，这样游客一出来就能找到你。你很容易被看到，这样游客一出来就能找到你。Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语国际旅游团往往有一个领队，所以应尽快与其取得国际旅游团往往有一个领队，所以应尽快与其取得联系。你可以像这
17、样询问：联系。你可以像这样询问：“打扰一下，请问你们打扰一下，请问你们是是UCUC旅游团的吗？旅游团的吗？”或或“您是来自澳大利亚您是来自澳大利亚MRBMRB旅行旅行社的史密斯先生吗？社的史密斯先生吗？”然后，你应该告诉他你的名然后，你应该告诉他你的名字和旅行社名称，和他字和旅行社名称，和他/她一起核查游客名单和人数。她一起核查游客名单和人数。接下来，核实所有的行李已被认领，并由行李员送接下来，核实所有的行李已被认领，并由行李员送到巴士上。到巴士上。Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语 当所有人都到
18、齐后，带领旅游团去乘车，并请司当所有人都到齐后，带领旅游团去乘车，并请司机帮助游客存放他们的行李。你应站在车门边，面机帮助游客存放他们的行李。你应站在车门边，面带微笑，默数游客人数，确保每个人都已登车。带微笑，默数游客人数，确保每个人都已登车。Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语ad.without difficulty,problems,or delaysReading Ae.g.Our arrangement ran smoothly.Once installed,the network per
19、formedsmoothly.smoothlyUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语attend toe.g.I must attend to this matter.You have some important business to attend to.Reading A to deal with business or personal mattersUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语parke.
20、g.Let me park the car near the stadium.Where did you park your car yesterday?v.to put a car or other vehicle in aparticular place for a period of timeReading AUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语exite.g.We exited into a back alley via the fire door.Your passport will be
21、 checked when you enter and exit the port;get it ready soon.Reading Av.to leave a placeUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语transfere.g.The software is a good transfer of data.The next stop is the transfer point for thetrolley.n.the act of moving something fromone place
22、to anotherReading AUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语counte.g.I can count to ten in Japanese.Lets count the people who are going forthe spring outing.Reading Av.to calculate the total number of thingsor people in a groupUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receivin
23、g Tourists旅游旅游英语英语Reading AComplete the following table according to the passage.Task 2Keys:1.confirm the exact time of arrival of the flight2.pick you up3.what is on the tour itinerary;he has a copy4.the driver chooses a convenient parking space5.reconfirm the arrival time6.to take the luggage7.Go
24、and stand by the exit barrier with the tour flag or a sign8.the names and number of tourists9.has been claimed and collected by the porter10.everyone is on boardUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Reading ADecide whether the following statements are true(T)or false(F)ac
25、cording to the passage.Task 31.The tour guide should go to the airport by himself.2.The tour guide should arrive at the airport ten minutes before the arrival time of the flight.3.The tour guide should wait for the tour group in the bus.4.When arriving at the airport,the tour guide should go to the
26、airport lobby and reconfirm the arrival time.5.The tour guide should get on the bus firstly and count the number of tourists.FTFFFUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Reading AThere are always some unexpected incidents on receiving tourists.As a tour guide,you should kno
27、w how to deal with them.Discuss in groups and complete the following table.Task 4Unexpected incidentsMeasuresA tourist is missing at the airport.Contact him with your mobile phone firstly.If you still cant reach him,you can inform him by airport broadcasting.A tourist becomes seriously ill on the wa
28、y to the hotel.Send him to the nearest hospital immediately,then report to your travel agency.A tourists wallet was lost at the airport.Take the tourist to the lost-and-found office to register the lostproperty.Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Task 2Task 3Task 4Task
29、5Task 1Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语ListeningTask 1 Li Xiang is a tour guide from China International Travel Service.He is waiting for a tour group from Canada at the airport.Listen to the conversation between Li Xiang and the groups tour leader and fill in the b
30、lanks with what you hear.Key1.ten oclock2.a piece of luggage3.luggage enquiry desk4.right-hand5.passengers passportUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语ListeningTask 1Task 1 ScriptScript Li Xiang:Hello,is that Alice speaking?This is Li Xiang from China International Trav
31、el Service.Alice:Yes,this is Alice.Li Xiang:Its ten oclock already.The plane landed an hour ago but I still havent seen you.Is there anything wrong?Alice:Well yes,there seems to be a piece of luggage missing.It hasnt arrived on the luggage carousel.Were not sure what to do.Li Xiang:Dont worry.Just g
32、o to the luggage enquiry desk to ask for help.Alice:Could you tell me where it is?Li Xiang:Its in the right-hand corner on the second floor.Dont forget to take the passengers passport and the luggage tag.Alice:Thank you.Li Xiang:Oh,by the way,you will need to describe the luggage.Alice:OK.Ill go up
33、to the second floor at once.Li Xiang:See you later.Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语ListeningTask 2 Li Xiang is meeting Alice at the airport.Listen to the conversation and decide whether the following statements are true(T)or false(F).Keys:1.T 2.T 3.F 4.FUnit 2 Recei
34、ving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语ListeningAlice:Excuse me,are you Li Xiang from China International Travel Service?Li Xiang:Yes,I am.Are you Alice from Canada?Alice:Yes.Nice to meet you at last.Li Xiang:Nice to meet you,too.Welcome to Dalian.Alice:Thank you.Were all very happy t
35、o be here.Li Xiang:Oh,have you found the missing luggage?Alice:Yes,thanks to the clerks help.Sorry to be so late.I hope it wont affect our itinerary.Li Xiang:No,it doesnt matter.I just hope everyone is feeling happy and relaxed.Alice:Were fine and looking forward to visiting the city.Li Xiang:Is thi
36、s your first time here?Alice:No,Ive been here twice before.I like Dalian and hope the group will too.Li Xiang:Well,Ill try my best to make sure you all take back only good memories.Alice:Thank you.Li Xiang:Is everyone here?Alice:Yes,were all here,including all the luggage!Li Xiang:Haha,well lets get
37、 on the bus.Alice:OK,lets go.Task 2Task 2 ScriptScript Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Suggested Answers1.14.2.There are three more people in the group.3.Use the washrooms to freshen up.4.About one hour.ListeningTask 3Wang Feng is a tour guide from China Youth Trave
38、l Service.He is meeting the tour leader Jane at Xian Airport.Listen to the conversation and answer the following questions.Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语 ListeningTask 3 ScriptTask 3 ScriptJane:Excuse me,are you Wang Feng from China Youth Travel Service?Wang Feng:
39、Yes,are you Jane?Jane:Yes.Nice to meet you.Wang Feng:Nice to meet you,too.Welcome to Xian.You told me in an email that three more people will join the group fromShanghai.Are they here now?Jane:Yes,now there are altogether 15 of us.Wang Feng:Oh,then well have to book some more rooms.How many more do
40、we need?Jane:Two.One double and one single.Sorry to cause you trouble.Wang Feng:No trouble at all.Is everyone here?Jane:Yes,were all here.Wang Feng:What about the luggage?Jane:All of the luggage is here,22 suitcases altogether.Wang Feng:OK.Shall we get going?Jane:Yes,fine,but some people may want to
41、 use the washrooms to freshen up.Wang Feng:Ladies and gentlemen,our bus is waiting outside and our journey to your hotel will take about one hour.So,if anyone wants to wash their hands before getting on the bus,the washrooms are over there on the left.Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receivin
42、g Tourists旅游旅游英语英语ListeningTask 4 Wang Feng is answering a tourists questions on the bus.Listen to the conversation and choose the best answer to each of the following questions.Keys:1.D 2.C 3.B 4.B 5.CUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语ListeningTask 4Task 4 ScriptScri
43、pt Tourist:Mr.Wang,where are we now?Wang Feng:Were on the way to the center of Xian City.Ahead of us is the City Wall built during the Ming Dynasty.Tourist:It looks very high.Wang Feng:Yes,its 12 meters high.There are fourgateways,and this is the North Gate.Now were entering the North Street.Tourist
44、:Is that a theater over there?Wang Feng:Yes,its the May 4th Theater.It was built with contributions from a number of artists in the 1950s.The theaters name was written by Mr.Mei Lanfang,a famous master of Peking Opera.Tourist:Mm.Its a very attractive building.And whats this place called?Wang Feng:Th
45、is is the Xihuamen Gate.Well have a chance to visit it and Ill explain all about it then.Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语ListeningTask 5On the way to the hotel,Wang Feng is speaking to the tour group.Listen to the passage and fill in the blanks with what you hear.Ke
46、ys:1.Chinese cooking2.tomorrow morning3.set off4.walking shoes5.sweaterUnit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语ListeningTask 5Task 5 ScriptScript Everybody,well arrive at the hotel in about 15 minutes.Before we check in,Id like to mention a few things.The hotel we are going
47、 to stay in has 300 rooms and five spacious Chinese dining halls offering many different styles of Chinese cooking.They are all located on the second floor.This evening and tomorrow morning we will eat in the Dragon Room.Because you must be very tired after your long flight,we have not made any arra
48、ngement for this evening.However,tomorrow morning,we will go to visit the Terracotta Warriors.So,breakfast will be served at 7:30 and we will set off at 8:30.Please remember to wear comfortable walking shoes.It will be warm and dry tomorrow but you may want a sweater with you.Well,here we are at the
49、 hotel.Please take all your belongings with you.Once you have checked in,there is a little time for you to get settled and relax.Dinner is at 7:00 in the Dragon Room.Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Receiving Tourists旅游旅游英语英语Task 2Task 3Task 4Task 1Unit 2 Receiving Tourists旅游旅游英语英语Unit 2 Rece
50、iving Tourists旅游旅游英语英语SpeakingTask 1 Work in pairs.Lily,a tour guide from CTS,is meeting Mr.White,the tour leader of a tour group from Canada.Practice making a short conversation with reference to the expressions below.LilyMr.White Welcome to Beijing.Glad to meet you.Im your local tour guide during