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1、Specialized English for AutomobileAutomobile Sales and After Service 5.1 Greetings 招呼客户The unit aims to enable students to:nGreet customersnKeep a conversation goingnFind out needs of customers分项目目标分项目目标分项目目标分项目目标TeachingobjectiveTeachingobjectiveTeachingobjective分项目目标分项目目标分项目目标分项目目标Themethodofappro
2、achThemethodofapproachThemethodofapproachnDiscussing,listening,reading,presenting and role-playing by the students;nExplanation and demonstration by the teachers;nAfter-class research and practice by the students.Dialogue1A:Welcome to our shop.Can I help you?B:Yes.Can you tell me where the car?A:Sur
3、e,Ill show you.Dialogue2A:Good afternoon,madam.Are you being helped?B:No,Im just looking.A:Ok,then.Please tell me if you need any help.Dialogue3A:Good morning,sir!Can I help you?B:No,thanks.I can look by myself.A:Please take your time.Dialogue4A:Feel free to ask any questions,please.B:Ok,I will.Than
4、ks.A:Youre welcomeWords and Phraseswelcome welkm adj.受欢迎的；可喜的；不受欢迎的；可喜的；不必感谢的必感谢的,不必客气的不必客气的help help vt.帮助；辅助；援助帮助；辅助；援助show u vt.给给.看；展出；显示；出示；陈看；展出；显示；出示；陈列列NotesuWelcome to our shop.表示欢迎光临。用于接待客户的场合。uGood morning.招呼用语。用于较客气的场合。u I can look by myself.我可以自己看看。uPlease take your time.请您慢慢看。uFeel fre
5、e to ask any questions,please.有什么事可以随时问我。uYoure welcome.不客气。Related Links您和顾客说的第一句话可以是您和顾客说的第一句话可以是:CanIhelpyou?MayIhelpyou?WhatcanIdoforyou?CanIhelpyoufindanything?Areyoubeinghelped?Isanyonehelpingyou?Doyouneedahandfindingsomething?Haveyoubeentakencareof?5.2IntroductionofNewModel 车款推介车款推介The unit a
6、ims to enable students to:nDescribe different cars;nKeep a conversation going with customers;andnLearn some useful words and expressions分项目目标分项目目标分项目目标分项目目标TeachingobjectiveTeachingobjectiveTeachingobjective分项目目标分项目目标分项目目标分项目目标ThemethodofapproachThemethodofapproachThemethodofapproachnDiscussing,list
7、ening,reading,presenting and role-playing by the students;nExplanation and demonstration by the teachers;nAfter-class research and practice by the students.Dialogue1A:May I recommend one car for you,sir?B:Yes,I want to buy a car for my son.Could you introduce one for me?A:No problem.How do you like
8、this one,Land Rover Discovery 3?Its a best seller.B:Oh,it looks nice.A:Yes.I bet youll like it more after my introduction.Its Power Steering with Alloy Wheels,Cruise Control,4 Wheel Drive.B:Very good.Could you tell me more about the specification of this model?A:Sure.As you can see its of sports uti
9、lity body style with Green exterior,4.0 Liter V6 engine.B:I think my son will like it.Whats the price?A:￥890,000.00B:Its two expensive.Any discount?A:Yes.You can get 10 percent discount.B:Good.Ill take it.Dialogue2A:Let me show you one car.Please follow me,sir.B:Ok!A:What do you think about our new
10、model 2008 Toyota Voiz?B:Oh,it looks good.But Id like to know something about its feature.A:Its auto transmission and front engine front drive.Let me tell you more specification.The engine,1.6 liter L4.The price is￥10,970.00.I think its quite a good car.B:Yes,I think so.But Id like to look around an
11、d make a decision after seeing some other models.A:Sure.Dialogue3A:Are you interested in our new model?Would you like to know more about it?B:Yes,I would.But does it have auto transmission and Anti-lock Brakes?A:Yes,of course.And also with the other safety features such as four air bags,Electronic D
12、ifferential System,front bumper etc.B:Perfect,I love it.I think Ill take this one.A:thank you.Dialogue4A:Miss lee,whats your favorite?What about this one?B:Its beautiful.Whats the model?A:Its our new model Suzuki Swift.It sells well.B:Would you tell me more about its feature?A:OK.The engine,1.3 lite
13、r L4.There are many colors for its exterior.White,black,pink,brown and so on.B:Pink?Wonderful!I think it fits me very much.Ill take it.A:Thank you.Words and Phrases1.recommendrekmendvt.推荐，介绍；劝告，建议；使可接受，使可欢迎推荐，介绍；劝告，建议；使可接受，使可欢迎2.introduceintrdju:svt.介绍；带领；引进输入；采用介绍；带领；引进输入；采用3.betbetvt.打赌打赌4.introdu
14、ctionintrdknn.介绍，传入，初步，导言，绪论，入门介绍，传入，初步，导言，绪论，入门5.steerstivt.引导，驾驶，航行，引导，驾驶，航行，控制控制6.alloylin.合金合金7.cruisekru:zn.(军舰等军舰等)巡逻，巡航；游览巡逻，巡航；游览Words and Phrases8.dirvedravvt.开车，驱赶，推动、发动（机器等），驾驶（马车、汽车）开车，驱赶，推动、发动（机器等），驾驶（马车、汽车）等等9.specificationspesifikeinn.详述，规格，说明书，规范详述，规格，说明书，规范10.utilityju:tilitin.效用，有用
15、效用，有用11.exteriorekstirin.外部，表面，外貌外部，表面，外貌12.featurefi:tn.面貌的一部分（眼、口、鼻等）特征，容貌，特色，特写面貌的一部分（眼、口、鼻等）特征，容貌，特色，特写13.transmissiontrnzminn.播送，发射，传动，传送，传输，转播播送，发射，传动，传送，传输，转播14.decisiondisinn.决定，决心，决议，结果，果断，坚定决定，决心，决议，结果，果断，坚定Notesurecommend something for somebody 向某人介绍某物ubest seller 卖的好uWhats the price?价钱是多
16、少?uYou can get 10 percent discount.您可以得到5%的折扣。（我们可以给您打9.5折。）uWhat do you think about 您觉得怎么样？ulook around 周围/四处看看umake a decision 下决定uWould you like to know more about it?您想对此了解更多吗？uAnti-lock Brakes 防抱死制动ufour air bags 四气囊uElectronic Differential System 电控差速器ufront bumper 前保险杠Related Links您看这辆怎么样您看这辆
17、怎么样?Howaboutthisone?Whatdoyouthinkofthisone?Howdoyoulikethisone?5.3NegotiationofPrice价格讨论价格讨论The unit aims to enable students to:nLearn to talk about ways of negotiating the price;nKeep a conversation going with customers;andnLearn some useful words and expressions分项目目标分项目目标分项目目标分项目目标Teachingobjecti
18、veTeachingobjectiveTeachingobjective分项目目标分项目目标分项目目标分项目目标ThemethodofapproachThemethodofapproachThemethodofapproachnDiscussing,listening,reading,presenting and role-playing by the students;nExplanation and demonstration by the teachers;nAfter-class research and practice by the students.Dialogue1A:What
19、s the price for this new model 550?B:its 189,800 Yuan.A:Oh,its a bit expensive for me.Id like it very much.Can you give me a discount?B:Well,this is the newest model and very popular.I think its worth the price.A:Ok,Ill take it.Dialogue2A:its nice.Whats the price?B:138.800 Yuan.A:Can you come down a
20、 little bit?I cant afford it.B:Ok,130,000 Yuan.This is the best price I can offer you.A:Ok,Ill take it.Dialogue3A:We can offer a 15%discount for orders over 15 000 pieces.B:15 000?Im not sure we can use that many.A:you could save a lot of money.B:Ok,Ill see what I can do.Dialogue4A:Please give me a
21、better price.B:Ill make a special price for you if you would order a little more.A:How could we do that?B:We offer a discount for large orders.A:I see.I order 10 000 pieces.How much?B:Well,I will give you 15 percent off.Thats 85,000 Yuan.Words and Phrases1.discountdiskauntn.折扣；【商】贴现，贴现率折扣；【商】贴现，贴现率2
22、.worthw:adj.值，相等于值，相等于.的价值；值得的价值；值得.的，有的，有.的价值的的价值的3.affordf:dvt.担负得起费用担负得起费用(损失、后果等损失、后果等)，花费得起，经受得住，花费得起，经受得住4.offerfvt.提供，出价，贡献，使出现，企图，演出提供，出价，贡献，使出现，企图，演出5.piecepi:sn.用作量词用作量词一片一片块，张，段，枝，个，幅，项，件块，张，段，枝，个，幅，项，件6.saveseivvt.解救，保存，保全，保留，节省，储蓄解救，保存，保全，保留，节省，储蓄NotesuCan you give me a discount?你能给我打个折
23、吗？uits worth the price.物有所值ucome down a little bit 便宜些uThis is the best price I can offer you.这是我能给您的最低价了。ularge orders 大量订货Related Links能便宜点儿吗能便宜点儿吗?CouldIhavealowerprice?Canyougivemeabetterprice?Couldyoucomedownalittlebit?CouldIhaveitcheaper?Canyoureducetheprice?Related Links对不起，恐怕不行（不能便宜）。对不起，恐怕不
24、行（不能便宜）。Sorry,Imafraidnot.Sorry,Icant.Sorry,ImafraidIcant.Related Links您想出多少钱您想出多少钱?Howmuchdoyouwanttospend?Whatpricedoyouhaveinmind?Howmuchdoyouliketopay?Related Links您您有有卡吗？卡吗？Doyouhaveamembershipcard?您有会员卡吗？您有会员卡吗？DoyouhaveaVIPcard?您有贵宾卡吗？您有贵宾卡吗？Doyouhaveadiscountcard?您有打折卡吗？您有打折卡吗？5.4 Terms of P
25、ayment 支付方式The unit aims to enable students to:nGet to know and talk about payment;nKeep a conversation going with customers;andnLearn some useful words and expressions分项目目标分项目目标分项目目标分项目目标TeachingobjectiveTeachingobjectiveTeachingobjective分项目目标分项目目标分项目目标分项目目标ThemethodofapproachThemethodofapproachThe
26、methodofapproachnDiscussing,listening,reading,presenting and role-playing by the students;nExplanation and demonstration by the teachers;nAfter-class research and practice by the students.Dialogue1A:How would you like to pay?B:Well,do you accept credit cards or I should pay in cash?A:Yes,either is O
27、K.And you can pay by installment.The first installment should be paid now.its 40,000 Yuan.Then you should pay 475 Yuan on monthly in 20 months.B:Oh,thats very good.I cant pay so much money one time.Now Ill pay the first installment by credit cards.A:Thank you Please sign here.B:OK.A:Here is your rec
28、eipt and credit card slip.Dialogue2A:Let discuss the terms of payment.B:Yes.But is it OK I pay by Bankers Transfer?A:Sorry,Im afraid not.We accept payments in cash or by credit card only.B:Oh,I dont think I have enough cash with me and I have no credit card.A:We have installment payment that can hel
29、p you.The down payment is 1/4 of the price.B:Thats great.Ill pay the down payment now.A:Ok.The down payment is 100,000 Yuan.B:Here is the money.A:Thank you.Here is your receipt.Dialogue3A:It comes up to 140,000 Yuan,.B:Do you accept credit cards?A:Sorry,Im afraid not.There is something wrong with th
30、e machine.Would you pay by cash?B:Oh,I dont think I have enough cash with me.Where is the bank nearby?A:Yes.You will see one on the left out of the door.So close.B:Thank you B:Here is the money.A:Thank you.Here is your receipt.Dialogue4A:How do you like to pay?B:Ive one proposal to make on the mode
31、of payment?A:Whats it?B:Our business is concluded by way of L/C.Frankly speaking,a letter of credit will raise the costs of my goods.I heard you would accept different kinds of payments?A:Thats true.But we cant do it.Payment by L/C is our usual practice of doing business.B:Would you consider another
32、 way of payment?Otherwise I would probably stop the business.A:OK.Ill think about that and talk to you later.Words and Phrases1.creditkreditn.信任，信用，声望，荣誉，【财务】贷方，银行存信任，信用，声望，荣誉，【财务】贷方，银行存款款2.cashkn.现金现金3.installmentinst:lmntn.部分部分4.signsainvt.签名，打手势表达签名，打手势表达5.receiptrisi:tn.收条，收据收条，收据6.termt:mn.学期，期
33、限，期间，条款，条件，术语学期，期限，期间，条款，条件，术语Words and Phrases7.paymentpeimntn.付款，支付，报酬，偿还，报应，惩罚付款，支付，报酬，偿还，报应，惩罚8.proposalprpuzln.提议，建议提议，建议9.concludeknklu:dvi.结束，终止，决定，作出结论结束，终止，决定，作出结论 vt.推断，推断，断定，缔结，议定断定，缔结，议定10.franklyfrkliadv.真诚地，坦率地真诚地，坦率地11.practiceprktisn.实行，实践，实际，惯例，习惯，练习，实习，实行，实践，实际，惯例，习惯，练习，实习，开业开业Note
34、suHow would you like to pay?请问您怎么付款？ucredit cards 信用卡upay in cash 以现金支付upay by installment 分期付款uPlease sign here 请在这里签字uLet discuss the terms of payment.让我们来讨论一下支付方式吧。uBankers Transfer 银行汇款NotesuThe down payment is 1/4 of the price 订金是售价的1/4。ucomes up to 总共uby way of L/C 以信用证方式（支付）uFrankly speaking
35、坦白地说uraise the costs of 提高的成本udifferent kinds of payments 不同种类的支付方式Related Links总共是总共是元。元。Altogetheryuan,please.It/Thatsyuaninall.Thetotal(price)isyuan.It/Thatamountstoyuan.It/Thatcomesuptoyuan.Theyadduptoyuan.Related Links我们接受我们接受 付款。付款。Weaccept/takecash.我们接受现金付款。我们接受现金付款。Weaccept/takecreditcard.我们
36、接受信用卡付款。我们接受信用卡付款。Weaccept/takeforeigncurrency.我们接受外币付我们接受外币付款。款。accept/takeUSdollars.我们接受美元付款。我们接受美元付款。9.5Appointment 维修预约维修预约The unit aims to enable students to:nBe more confident when answering the phone;nImprove their ability to make a good impression on the phone;nLearn some useful words and ex
37、pressions to use when answering the phone.分项目目标分项目目标分项目目标分项目目标TeachingobjectiveTeachingobjectiveTeachingobjective分项目目标分项目目标分项目目标分项目目标ThemethodofapproachThemethodofapproachThemethodofapproachnDiscussing,listening,reading,presenting and role-playing by the students;nExplanation and demonstration by th
38、e teachers;nAfter-class research and practice by the students.DialogueA:Good morning.This is maintenance reception,Teng Da Automobile company.What can I do for you?B:Yes,this is Mr.Tang.Id like to make an appointment to repair my car this week.A:Well,lets see.Im afraid it is fully booked on Monday a
39、nd TuesdayB:How about Thursday?A:Sorry,but I have to say that it is fully booked on Thursday too.So,will Wednesday be O.K.for you,Mr.Tang?B:I have to work on Wednesday.By the way,is it available on Saturday?.A:Saturday.Let me have a check.Oh,great.It will be available on Saturday afternoon this week
40、.B:Thats fine.Thank you,Ill come then.Words and Phrases1.maintenancemeintinnsn.维持；保持；维修；维持；保持；维修；保养；维修保养费保养；维修保养费用；生计用；生计2.receptionrisepnn.接见；接待；欢迎；接纳，承认接见；接待；欢迎；接纳，承认3.appointmentpintmntn.任命，选派；约会，约定，预约任命，选派；约会，约定，预约4.availableveilbladj.可以得到的，可达到的，可用的；有用的，可以得到的，可达到的，可用的；有用的，有效的有效的5.checktekvt.检验，校
41、对，核算检验，校对，核算NotesuWhat can I do for you?我能帮您什么忙吗？umake an appointment 预约ulets see.我看一看。uit is fully booked.已经预约满了。uHow about？怎么样？uBy the way 顺便问一下uhave a check 核查一下Related LinksIdliketomakeanappointmenttorepairmycar.我想预约个时间修理一下我的车。我想预约个时间修理一下我的车。CouldImakeanappointmenttorepairmycarthisweek?我能不能预约这周修
42、理一下我的车？我能不能预约这周修理一下我的车？sometimethisweek这个星期随便什么时候这个星期随便什么时候EitheronWednesdayorThursday.星期三或星期四都可以星期三或星期四都可以Woulditbepossibletorepairmycartomorrow?明天能修理一下我的车吗明天能修理一下我的车吗?5.6MaintenanceReception维修接待维修接待The unit aims to enable students to:nDevelop their ability to talk about the wrongs of cars;nImprove
43、 ability to make a good conversation with customers;nLearn some useful words and expressions.分项目目标分项目目标分项目目标分项目目标TeachingobjectiveTeachingobjectiveTeachingobjective分项目目标分项目目标分项目目标分项目目标ThemethodofapproachThemethodofapproachThemethodofapproachnDiscussing,listening,reading,presenting and role-playing b
44、y the students;nExplanation and demonstration by the teachers;nAfter-class research and practice by the students.DialogueRepairman:Nice to you,Mr.Tang.Im in charge of repairing your car.Customer:Nice to you.Repairman:whats the matter with your car?Customer:I think something must be wrong with the en
45、gine because there is always a noise when I drive the car.Repairman:Oh,the piston is worn out by use.Repairman:Im so sorry to have caused you so much inconvenience and I have to replace it.Let me have a look at your warranty certificate?Customer:Here it is.To be continuedTo be continued DialogueCust
46、omer:Here it is.Repairman:Well,your warranty is expired.We have to charge for the parts.Customer:Thats all right,Were dying for the normal work condition at any expense.Several minutes later,the repairman replaced the wrong unit.Repairman:its ok,you can drive the engine.Customer:OK.Thats very great,
47、there is no noise.Thank you very much.Repairman:Its my pleasure.Words and Phrases1.pistonpistnn.【机】活塞，柱塞【机】活塞，柱塞2.inconvenienceinknvi:njnsn.不方便，不自由；为难之处，麻烦的事不方便，不自由；为难之处，麻烦的事3.replaceri(:)pleisvt.代替，取代代替，取代(by,with)；接替，替换接替，替换4.warrantywrntin.保证保证(书书)；【律】；【律】(商品等的商品等的)保单保单5.certificatestifikitn.证证(明
48、明)书，执照，文凭；单据，证券书，执照，文凭；单据，证券6.expireikspai,eks-vi.满满到到期，届满；断气，死，熄灭期，届满；断气，死，熄灭7.unitju:ntn.个体，个体，(计量计量)单位，单位，(军队的军队的)部队单位部队单位NotesuNice to you.见到您很高兴。uin charge of 负全责,经管,照顾uwhats the matter with 出了什么问题？uworn out 用坏,克服,消磨,疲劳uwarranty certificate 保修单ucharge for 收费uat any expense 任何代价uIts my pleasure.
49、不客气，这是我的荣幸。Related LinksWhatsup?什么问题？什么问题？Itisduetodamageonland.是由于路上碰撞。是由于路上碰撞。Wouldyoupleasefirstofallstatethefacts.你能先给我们说说具体情况吗？你能先给我们说说具体情况吗？Wearereallydistressedtolearnthatithascausedyousomuchinconvenience.得知给您带来诸多不便我们深感不安。得知给您带来诸多不便我们深感不安。Weassureyouofourbestserviceatalltimes.我们保证向您随时提供最佳服务。我
50、们保证向您随时提供最佳服务。Related LinksMayitwilltakeabitlongertime.时间还需长些。时间还需长些。Wesparenoeffortsinendeavoringtobeofservicetoyou.我们不遗余力为您效劳。我们不遗余力为您效劳。Anyway,welllookintoitandcheckhowtomakeitgood.不管怎么样，看一看怎么来补救。不管怎么样，看一看怎么来补救。Ifthereisanythingwecandotohelpyou,weshallbemorethanpleasedtodoso.您若有所需，我们一定尽力效劳。您若有所需，