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1、大型活动与酒店人力资源管理的异同大型活动与酒店人力资源管理的异同以北京奥运会和香格里拉酒店为例以北京奥运会和香格里拉酒店为例Author: Guangquan Dai & Juan ZhaoSouth China University of Technology Guanzhou,510006Corresponding Author： Guangquan DaiSimilarities and differences between mega-event and hotel human resources managementCase Studies of Beijing Olympic Ga
2、mes and Shangri-La Hotel CONTENTlCOMPARATIVE ANALYSIS1.Organization Structure 2.features of staff management 3.working characteristics4.human resource planning 5.human resource training 6.performance evaluation, payment and incentive 7.labor relations lCONCLUSION1. ORGANIZATION STRUCTUREGuangzhou Sh
3、angri-La Hotel：beeline function system Beijing Olympic Games ：Matrix organization 2 FEATURES OF EMPLOYEE MANAGEMENT 2.1 Similarities ：seasonality , high employee turnover rate 2.2 difference ： turnover rate PatterntimeHotel ：Cycle fluctuationsretain core staff Q0employee quantity OLYMPIC GAMES Pulsa
4、ting 脉动性One-time一次性Pre-event During-event Post-eventNumber of the stafftime3 WORKING CHARACTERISTICSWORKING ENVIRONMENT Hotel： fixed inner stationOlympic Games ：be off the original postWORKING CONTENTS Hotel：routine work Olympic Games ：changing task，changing HR neede.g. the stage of designing Olympi
5、cs Venue :consider the quality and schedule ,budget estimate ， need more project planning staffsConstruction Stage more Construction workers and managers During the event , risk management and crisis management are more important and difficult： terrorism ,violence, accident etc. ADDITIONSPECIAL TEAM
6、 FOR THE EMERGENCIESSecurity Personnel Medical Personnel .4 HUMAN RESOURCE PLANNING Olympic Games ：team group is made up of the employees with different knowledge and working experiencesproject manager is very important, possess higher leadership and rich even-management experiences5 HUMAN RESOURCE
7、TRAINING Olympic Games Training to the employeesthe requirement and standard about the projects.to the project managerrole transformation (project manager is the most important role and acquire higher abilities and rich experiences) To the volunteers comprehensive training; important and full of dif
8、ficulties (large number, various background)6 PERFORMANCE EVALUATION, PAYMENT AND INCENTIVE performance evaluationhotelPersonnel management subsystem : the employee dossier management and attendance . flexible working hours Olympic Games higher moral risk， supervision problems without flexible worki
9、ng hours payment and incentive hotel：perfect reward system and professional development opportunitye.g. Shangri-La Hotelfixed wage bonus welfareOlympic Games stakeholders based on the contracts ; volunteers Mental inspiration, including work inspiration, aim inspiration, honor inspiration etc. 7 LAB
10、OR RELATIONS Both of them establish the labor relations in the form of contract systemThe contract between the Olympic Volunteers and the organizing committee is kind of spirit contract ： Most Important Differences：Hotel HRM: Sustained, comparatively stable, long-termOlympic Games HRM: one-time, pul
11、sating, temporarybottom of the differences:Hotelenterprise （existing until the bankruptcy of the enterprise）stationary organizationOlympic Gamesproject（ during a certain period of time ）Temporary organization Project 5Project 4Project 3Project 2Project 1 Project 6Mega-eventMEGA-EVENT MANAGEMENT PROJ
12、ECT MANAGEMENTParalympics Olympic Torch Relay Construction& Environment Cultural Activities Opening & Closing Ceremonies Games Services BeijingOlympic Games marketing managementfinancial accountingproduction managementt e c h n i c a l managementHRM enterprise developmentThe relationship between the
13、 basic concepts of Project managementoperation management cycle diagramtime teamenvironmentproject operationtaskTHE KEY FACTORS FOR THE MEGA-EVENT HRMProper HR planning based on the time and task scheduleEfficient Project TeamSpecial team for the emergencyHR mechanism reacts RapidlyPerfect incentive and control mechanism to maintain working Efficiency and quality Special management for Volunteers, including HR planning, Recruitment, Selection, Training, incentive etc.Thanks！ Guangquan Dai : Juan Zhao: