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1、Five Disciplines of Management Quality and Ability0.5 Case Study：Personal Excellence Doesn t Mean MuchLi was studying for a masters degree in information management in the US.They had a course in which they needed to practice in the company in groups of four to help the company develop management so
2、ftware.The other three American students in his group had no idea of developing software,so Li almost finished all the work independently.When they ended their practice,the company and their teacher were satisfied with their management software.The second day,Li couldnt wait to see his grade,only to
3、 see was a B.More annoying,the other three students all got A.Li was so upset and he went to his teacher.Have A Think“Dear teacher,why did I only get B while others got A?”“Oh,that is because your teammates think you didnt contribute much for your group.”“My teacher,you should know the software was
4、almost developed by myself.”“Yes,but all of them said that,so.”“As for contribution,my teacher,I invited Jack to attend the meetings every time,but he was always unwilling to come.”“Yeah,but Jack said that was because you never listened to their opinions,so he though it unnecessary to attend.”“What
5、about Jimmy?His programming didnt work well every time.And it worked after I rewrote the codes.”Have A Think“Yes,thats it.Jimmy felt he was not respected,and became less and less willing to participate.He thinks you were to blame.”“Leave them aside,how about Marry?She did nothing except to order piz
6、za for us.Why could she get A?”“Jack and Jimmy think she has made the greatest contribution inkeeping all of you no separation,so she deserves A.”“Dear teacher,I cant understand.”“My poor boy,do you play basketball?”Why does it have to do with playing basketball?Li cannot figure it out.Have A ThinkP
7、lease think about it,if you are going to grade Li with A,B,C or D,which will you grade?Please remember we only comment on Li and dont comment on other members including the teacher.Please grade him and give your explanation according to basic management principles.ABCDHave A ThinkWhether Li has fini
8、shed the task assigned by the organization?Li only finished a specific thing,but he havent finished the assigned task.Have A ThinkManagement is to achieve goals of the organization with others efforts.A manager has dual responsibilities.One is to finish the specific thing,and more important is to im
9、prove team members capabilities during their work so as to do better in the future tasks which are more important and complicated.What responsibilities does a manager have?What is management?Whether this team can finish the same one next time?And how about the task which is more important and compli
10、cated?Whether they will manage to do that?Thus,we can conclude that Li has not finished the assigned task.What responsibilities does a manager have?What is management?From the pespective of technician:With the emphasis on knowledge economy and team sharing,the successful technicians nowadays not onl
11、y accomplish their work,and what is more important,they are willing to share their good knowledge and experience with their group members.So,they are truly successful professional technicians.Obviously,from this perspective,Li at most can get B.What responsibilities does a manager have?What is manag
12、ement?From the pespective of manager:Li didnt perform his management functions at all.As a manager,it is not just to finish a specific work.The most important is to maximum the motivations of your group members to achieve goals of the organization together.And during the process,manager should help
13、group members to improve their capability for the development of the whole group and to better deal with the future assigned tasks which are more important and complicated.What responsibilities does a manager have?What is management?There are differences between the functions of manager and operator
14、.The important function of manager is to maximum the motivation of your teammates and achieve goals of the organization with the joint efforts.What responsibilities does a manager have?What is management?1.From the perspectives of technical skill,interpersonal skill and decision-making skill,how should we comment on Li?2.In what circumstances can we grade Li with A?3.If it is going to change Lis position,without lessening his work enthusiasm,what position do you think is most suitable for him?Have A TryKey to the question，please see Exchange and Discussion.THANK YOU!