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1、Five Disciplines of Management Quality and AbilityManagement Functions,Skills And Roles0.4When Yang Hua,a general manager in a manufacturing company,started to work today,one of his staff wanted to quit.Mr.Zhang from Sales Department attended a meeting on behalf of the company at the cost of a busin
2、ess,so he was blamed.He wanted to quit due to grievance.After knowing about the full situation,Yang Hua reassured him.Mr.Zhang felt relieved,and withdrew his resignation.Have A ThinkAfter letting Mr.Zhang go,Yang Hua went through the reports sent from his secretary.The quality last month bothered hi
3、m because of a failure rate of 5%.He wanted to resolve the problem in the regular meeting of production quality the next day.Have A ThinkHave A ThinkAfter finishing the reports,he decided to make his rounds in workshops.In the workshop,he found Mr.Wangs operation was not qualified with specification
4、 requirements,so he corrected him at once.At 12 oclock,Yang Hua had a lunch with an important client according to the arrangement in advance.He negotiated with the client at 15 oclock,and signed a large order.Have A ThinkIt was time to get off work,but Yang Hua didnt go home.Tomorrow he will be invi
5、ted to do an address in an association,so he has to do some mental notes.There will be a board meeting next week,so he should consider many details.Questions：In todays work of Yang Hua,what management functions and roles we can find?Have A ThinkWhat is management functions?Management functions mean
6、the responsibilities and features of managers and management work.Management FunctionsThere are five functions of management:Planning,Organizing,Commanding,Coordinating and Controlling.（Henri Fayol）Four functions of management：Planning,Organizing,Leading(commanding and coordinating)and Controlling.M
7、anagement Functions To predict the trend of future development of the organization；According to the results and resources the organization have to set corresponding goals；And establish specific plans and measures on top of it.Planning Management FunctionsSix elements of a plan：5W1H WHAT？WHY?WHEN？WHE
8、RE？WHO？HOW？Management Functions Organize necessary people and other resources to execute fixed plans;Include:organization structure design and staffing.organizing Management Functions Management FunctionsLeading Give motivations for staff by kinds of means to encourage them to finish goals.Include:c
9、ommand,encouragement,coordination and communication,etc.Leading function shows more about the artistry of management.Leading function not only belongs to the leaders at high levels；For managers at all levels,leading is a necessity.Management Functions To take measures for correcting t h e b i a s i
10、n t h e e x e c u t i o n t o ensure achieving planned goals.Controlling Management FunctionsThe four functions are interconnected and interacted.Coordinating them comprehensively to ensure the effect and efficiency of managementTo achieve goals with high efficiency.Management FunctionsPlanningContr
11、ollingLeadingOrganizing（Robert L.Katz）Three Management skills：Technical skillsInterpersonal skillsConceptual skills Management Skills Technical skill:the ability to use processes,technologies and knowledge of a specified field.Interpersonal skill:the ability to deal with people,including connecting,
12、dealing with and coordinating,interpersonal relationships;and to stimulate and guide people in the organization to create and innovate.Conceptual skill:also called decision-making skill;an ability to observe,analyze,judge and summarize;i.e,the ability to analyze and judge problems and make right dec
13、isions.Management SkillsTop managersTechnicalInterpersonalConceptual Manager Levels and Three SkillsMiddle managersFirst-line managersConceptualConceptualInterpersonalInterpersonalTechnicalTechnicalTop managersTechnicalInterpersonalConceptual Manager Levels and Three SkillsMiddle managersFirst-line
14、managersConceptualConceptualInterpersonalInterpersonalTechnicalTechnicalThe core skill for managers Managers are playing ten kinds ofdifferent but highly interrelated roles in three aspects.（Herry Mintzberg）Management Roles Management RolesInterpersonal roles Figurehead Leader Liaison Decisional rol
15、es Entrepreneur Disturbancehandler Resourceallocator Negotiator Informational roles Negotiator Disseminator Spokesperson In todays work of Yang Hua,what functions and roles of managers was shown?Have A Think The work of Yang HuaFunctionsRolesLearn the whole situation of Mr.Zhang and helped him to ge
16、t pastResolve the failure rateCorrect Mr.Wangs wrong operationGo through the report and walk around workshopsHave a lunch with a client and go to an associationPrepare for the board meetingHave A ThinkPlanningOrganizingLeadingControlling decisional Interpersonal InformationalHave A Try In your opinion,does a middle or first-line manager have to perform leading function?Key to the question,please see Exchange and Discussion.THANK YOU!