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1、Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 1 ASIA PACIFIC DIVISION?SPA DESIGN MANUAL?JULY 2005 2005?7?Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 2 1.0 INTRODUCTION?1.2 SPAS-THE SENSORY JOURNEY?1.2 THE SPA EXPERIENC
2、E?2.0 SPA DESIGN GUIDELINES SPA?2.1 RECEPTION 2.2 RELAXATION?2.3 LOCKER FACILITIES?2.4 TREATMENT ROOMS !2.5 BACK OF HOUSE FACILITIES?$#%&?3.0 SPA DESIGN OVERVIEW?(?(?(?(3.1 MECHANICAL&ENGINEERING)*?+?,?3.2 AUDIO VISUAL-?.?/.?3.3 FINISHES 0?1 3.4 LIGHTING 243 3.5 SOFT FURNISHINGS 5?0?1 3.6 ARTWORK 6?
3、78 3.7 SIGNAGE 9?:Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 3 1.0 INTRODUCTION?1.1 The Sensory Journey ;?;?;?;?The spa is a haven in which we can find the precious time and space to remember that which we have forgotten.The space flows organically and the
4、journey unfolds providing a sensory experience for our guests.The spa environment is warm and nurturing,allowing our guests to relax and open their senses.Each of the senses is touched as the sensory journey unfolds.?&A$BDCFEDGFHDI$JDKDLFMDN?OQP$R&S&BDC$TVUXW$YDZ$F&_?a&Ocb&dFHDe$fgVhOQiDjFk&l$mVnXoD
5、pqQr&sVtvuDL$?D?a$qQwVxzyFD|&$O_D&K?_FZ?q_O$&?qQ$D$&F Ocb$&KFDK$?q&F?qQ&Vtv?qQQ&F?qDOc&b$&DFH4qQ&C?qvF|DF O_DDF|?qQDP&?_Dhv_?qY:Sensory Journey&_ Sight taking advantage of external views,bringing in elements of the outside into the interior D DD_&DO&_qvD_F_t Sound quiet areas which allow the mind to
6、 find freedom and meditate interspersed with soothing sounds of nature DqXDDbd?qQ_&FOc&cbDdDQ?qD?t Touch the treatments provide the hands on touch of humanity whilst everything that our guests touch should reflect luxury and abundance&D&OQ&DqK$_&$ED&qt Taste spa cuisine and refreshments provide a sc
7、intillating experience for the palate?qv_FcDD_?UX?q_t Smell the aroma of essential oils permeates throughout the spa uLD?_$_Z&qct Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 4 Philosophy “Nurturing the senses”b&c?Copyright 2004 by InterContinental Hotels Gro
8、up Asia Pacific All rights reserved Page 5 Sight “Using natures beauty“g Light$“Filtering light to create mood atmosphere”?Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 6 Touch&“Understanding that trust is paramount”?Copyright 2004 by InterContinental Hotels G
9、roup Asia Pacific All rights reserved Page 7 Spas are extremely personal experiences?&K!?$#%&?qzLDD_?t We undress and allow another person to touch our naked form.Trust is an implicit part of this experience BDC?$()$*&?+?,DFDEDBDC?-./$0q1_?O324&O-$.$57698?_&_&HT:;?q9t Trust is derived through delive
10、ring a nurturing&comfortable environment.The design has to create this personal environment?|?ACBV&DE?qv$?F _bD&G?OH IJ4DOK?L$MNB9%&D?qt Trust is the through the belief in the person as a human being,as a therapist,and through the authenticity of design and treatments offered O4DOcDb&DDA#$P?QR$S?qQ$
11、TN?UDj$K?!?Oc&CVW$XqspaH I?UZYD?P Q?qNUj$D q?t Touch may also refer to everything that our guest feels This may refer to guest linens in addition to materials used in Interior design 8&DDA&|?qO_VHIDaqcbDO?d$#PQ?qfe)?gD?t Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserve
12、d Page 8 Taste hhhh “Creating a scintillating experience for the Taste buds using natural,organic&fresh produce”aiQ|_j k?qclm?ACBnpo$q?q_?Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 9 3.2 The Spa experience SPArsrsrsrs Arriva l tu The entrance to the spa wil
13、l be warm and welcoming.After a personalized check in procedure and explanation of the treatment our guest will then be escorted to the foot reflexology,relaxation area or directly to the treatment room.?&qc?nvKD&b$D&?wx$zy?qDOQK&A$K?#|$&D$&?F?D$H xz?q9?tz?c&z O9:?_?|?D?a$t Relaxation An integral co
14、mponent of the sensory experience,the relaxation lounge will provide comfortable semi reclined chairs and a choice of herbal,Chinese teas and fruit infused juices.The warm,soft lighting and spa mood music will provide a sensory of the senses.Therapists will greet our guests and escort them to the tr
15、eatment room.#_?qvK_Lu qv&OJc PQ?D E?q9UvY Q&?qc?|?ty$ic?q9?UvYD?_?qX_?P Qwq_?tvD$TOD3?_?q9F?t Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 10 Treatments 7 Treatments will include variations of massage styles,facials,wraps,exfoliation and hydro therapy.Signat
16、ure styles will feature Chinese elements.FCCJJJJCCzJzCzCzC+?CC Post treatment 7 The therapist will bring a refreshing drink to our guest in the treatment room.They will then wait outside to say thank you as the guest leaves the room.$J?cz TnqQ&?O$D$?T7B_OcP&OP&D?D?49$3Dt Departure A senior spa manag
17、er will personally handle the billing and will enquire on the experience.They will offer a personalized selection of second treatment.K?_Dex3_?s?D76?q9R?SDY?tvDP?QDL?qc?_?2.1 Spa Reception$JJJJc This area should be aesthetically striking in appearance,as it is the first visual impact the guest has o
18、f the spa.Recommend an open reception,with an option to enclose the side elevations.RDKc_D?K?DFOc&E?$qO?c#_RD_Aspaq?&K?t The main purpose of this area is to meet and greet the guests upon arrival,assist with information on the spa and services,an area to make walk in reservations,and complete the ch
19、eck in and check out procedures.R&KqDzqc$#?qQ?OPQspa?|_?R$S?OvDDRK?Dr?h?Oc=?UvY$?c?t?Minimum size of reception&retail area 30 square meters.?!?#$?% (F)?Recommend that the sight line directed to a design feature with soft lighting and gentle sound of water or out onto an area of outstanding natura
20、l beauty.N*DuL,+$,-?./xfH?I_O3HD$?$Ji01$qQ?F:/x,2qV&$t Reception desk styling 3547698:;=A9,!B?CDEF?G,HAI?JKL?MNOP Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 11 Equipment QR?Our spas must be automated using an IHG approved spa software system ST?UV?WXY,ZIHGH
21、AU?V?,_?Ca?bcedfspag?Computer terminals must be recessed hji?klWXYZ?mnog?POS system must be recessed and sound proofed POS_,WXYZ?mno?Cp,WXq?r?stg?Minimum of two telephone lines at reception desk.uAvw,xyz|hj,g?Sound system to be connected to Public Area System t?_,WX,?,_,g?Consideration must be taken
22、 with reception desk to ensure that all electrical and telephone cords are not visible to guests and are fitted into the desk.?uvW,X,?,hFh?,?C?z?D,E?r?hFhj,ChWX?vg?Convenient access to PA system,air conditioner switch,main light controls and AV equipment controls.WX,PA_?z?7?FAV,g General?Seated area
23、 to be adjacent to reception minimum provision of two comfortable chairs,2 seat-sofa and low coffee table.This is a waiting area,either for enquiries or for guests waiting for friends or spouse M,A?W,X,?uv,?Cwx?J,K7CE?7I?,g?,CD,EH7I?CHI?,E?Location of Spa Director Office must be near to reception ar
24、ea as requires access to spa area and guest contact.,?,A?W,X?,?,u7v?L?AC,?U,VA?,?,?D?Eg?Spa retail should be adjacent to the reception for ease and cost effective staff manning.UV?WX,uAv?C?,E,GCH?E?GEg?Pantry should be located close to reception for providing refreshments and hot&cold towels for our
25、 guests A?uvC,5D,E?Connecting lounge should be located close to the spa reception,this area is for our guests to change their shoes into slippers and remove their winter outer clothing.?A?SPA,CZ,q,DE,?Ij,T?g Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 12?Ade
26、quate storage at reception desk for spa collateral and operation collateral.uvA?C?Z?,SPA?F?,?g Retail?Stock should be visible,and not behind glass but there for guests to touch,feel,smell and hold.Recommend roll down shutters that can be locked to secure the area at closing.?W,X?jCz?Cz!?D?E,?H?L?C?D
27、?EHI?#?%$?&?()H?*?+L?g-,/.021j3%4?5%6?7g?Cabinets should have internal lighting,although low voltage to prevent high temperatures which may affect products.98WX?=|5%:C/;AW?X?YZ9?7C?9AB?/CD EFg?Tester display units to be provided on separate stand for showcasing promotional items G9H?8AvWX?I?J?C?KL?M
28、?A?g?Storage area(locked)for replenishment of retail items N?,PO,?RQTS?U?V?Require sound system connected to public area system?t?W?_ Spa Manager Office X?YZ?X?YZ?X?YZ?X?YZ?Provision of L-Shaped working desk,filing cabinet,cabinets and shelves,telephone line,email requirements.L,BC?88?F_h,Fh?a?Compu
29、ter should be able to access hotel and spa software b?c?dWX?e?f?gFspa?Adequate lighting for working and for work on computersWXhA?,7Ib?c?d7g?Suitable interior finishes ,7if?j Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 13 2.2 Relaxation lounge k2lk2lk2lk2l/P
30、urpose is for guests wanting to relax prior to,or after a treatment.It may also be used as a collection area from which therapists greet their guest.The relaxation lounge has to be a tranquil area,with spa music as background and provision of refreshments available for our guests.7?mjon?D,Ep?V?qyzg?
31、r?H7I?qNs?tLCq9NpVuwvD?E?L?g,xzBy-ze?AL?CISPAt|q?C95vDE,?g?Fabric rather than door at entrance to the relaxation room nmZ?0?B1?Minimum of 6 relaxation beds to be provided xz?A?Relaxation loungers semi reclined position.Fabric to be waterproof and stain resistant.A?o?,Co?X,9=U?I?A?Refreshments-Fruit
32、infused waters,fresh fruits as well as decorative displays.Cabinet should have sufficient storage for guest amenities.?C?A?UC/5H,q?f?Zg8?,Ii?DET?Z?Lighting on to be warm,yellow and on dimmer system for mood and task lighting :?,z?FCo?C?Recommend carpet to enhance warmth?ZL?I-?A?$?&,F?Sound system co
33、nnected to public system t?W?_z,?,Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 14 2.3 Locker Facilities?Lockers?Locker size Recommend full length lockers 1700 H X 500 W x 600 D “L”shaped lockers may be considered for space efficiency?8P?/YZ1700*500*600?g H?ZL
34、o?Lockers to have good ventilation containing separate compartment for shoe box.Lockers must be large enough to be able to hang jacket complete with hanger bar,double prong hook,bottom shelf and mirror on door,78W,X?J?w?g,?%?WX9?t,KC?/?C?,8W,X,?2o?zW,X?,?,%,?7o|_p1?/g?Cedar wood is the preferred mat
35、erial used for lockers.It retains its aroma and color for a longer period.Metal lockers are not acceptable.Seating may be loose or built in bench seating as part of the locker,7,Y?Z?%$9?p?my-?N?g,YZ?Ag?H?b?9?oZ?o?Minimum requirement of one private changing cubicle in each locker area Cubicles should
36、 have full length mirror,bench and hooks for hanging clothes.F?w?x?7o?E?g?%rz,?I?9,g Vanity counter?Vanity may be a designated area open,no door found near to the entrance of the locker.Alternatively,may be located at the end of each bank of lockers.97v,?2n9x?A gHI%e?f?8%lg?Features include a mirror
37、 with hairdryer stations&enhanced surround lighting.Requires electrical points for hair dryer and make up stools.Standing vanity area is acceptable for male locker.?wxd?gy,z?,?dF?fyhgo?ob;?W,X?,Z2?vW?X?,8?o?1g?There should be sufficient shelf space for display of moisturizers,deodorants and other gu
38、est amenities.Rubbish bins should be concealed but accessible?Z?I?gP?,?,?g Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 15 Guest amenities in treatment room?w?Guest amenities counter displaying towels,bathrobes&slippers.Refreshments&cold towels may be offered
39、 to our guests from this counter.Provision for(hidden)cold refrigerator for cold towels.8v?/!5?2?g?z?g?5?9gm?o?Z?,g Storage?Storage space to be considered for cleaning materials(wet areas)guest amenities&linens.?z,?r?,g Showers?Minimum requirement of two showers for each male and female area.A gener
40、al ratio is one shower for every seven lockers provided.?9?w?xW,X?,?,8?9y!?g?Shower doors to open outwards and be made from frosted glass for privacy-No shower curtains.A?1?WX#?$9p?WX?Y,Z?%&?21j?0g?Shower threshold details must adhere to IHG standard(ref.appendix 11.3)A?1)(WX*?tIHG+,z?Q.-?/?0?13211.
41、3V?Shower cubicles to house individual dressing cubicles,shelf,towel and robe hook,amenities dispensers,grab rail,shower threshold,and side mounted adjustable showerhead.?W,X?I?J?7/_?5!?4?55?6?787:9;?f,o?,v1?g Wet Vanity?A?Wet vanity counter to be provided in male changing room to incorporate wash b
42、asins,shaving mirror and half length mirror.Concealed but accessible rubbish bins.Pump soap dispensers to be fixed B?8?49CD?X?g99/A?;AW?X99E gFd7g Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 16 Toilets GIHJ?Toilets to be located in a designated area with acc
43、ess from locker without crossing wet area.4?AWX?x?,?Z9?Bg?Sink basins for the toilet areas are required z?e/f,4?C?Robe hooks on back of toilet door.4?A?91-?yze/f,?Minimum of two urinals and one WC in male locker 4?Aw?xz?K:9?M,?Minimum of two WC in female locker 84?A?xz,M Design specifications aML?NO
44、?Floor should not have a variance of more than 2%slope to drainage LP?QR?S?,2Tg?Air handling and proper ventilation is crucial.?_,wUzg Wet Relaxation Facilities BA?a These facilities should be connected and adjacent to the locker area?This area should contain the wet relaxation facilities in additio
45、n to the showers and wet vanity counter VWX?Minimum Range of facilities minimum size Q!WYXZ8Y XZ?_a?sauna bdc 12 sq m?steam edf 9 Sq m?whirlpool g?hji 8 sq m?cold plunge kjl 4 sq m Design m?n?All entrance points to whirlpool must have grab rails.op?Kdq3r?stYuwvxy?z6?7d?Whirlpool and cold plunge to h
46、ave infinity edge overflow facility to provide highest levels of hygiene are maintained.op|?xy?z?z?:Copyright 2004 by InterContinental Hotels Group Asia Pacific All rights reserved Page 17?Steps into whirlpool to have beveled edges.op8?q?xy?z?j?Whirlpools shall have a maximum water depth of 1.0 mete
47、r measured from the water line op?q?:?Steam room to be custom built rather than off shelf product?Consideration to floor surface.Must be non-slip.?xy?3?Sauna and steam doors to open outwards|?qxy?Cedar is the preferred material for use in saunas-remains cooler to touch and keeps aroma and color long
48、er than other varieties of wood.?3?3?8:Lighting d?Wet area should have an illumination level of at least 320 LUX?qxy320 LUX?Sauna-Avoid direct lighting and have under-bench waterproof lighting to glow the floor with warm light.:?:?xy?z?3:dM?j M&E?Negative air pressure must be established in all spa
49、areas by designing and installing an air handling system that ensures its existence at all times.r?sspa?xy?z?spa?q88:?Provide thermometers in the sauna;steam room and whirlpool to allow staff to monitor correct temperature.Timer to be present in sauna.)?d|?p?x?y?s?z?d?dq:xy?z?Steam jet to be located
50、 just above the floor aiming directly at the floor with a protective covering that would not be hot to the touch.It should be placed away in the corner opposite from any seated area or entrance?x?yz?z?j?!?#$?%&?!?(?)?*?tYu,+?-?.8zj?There must be a fence built around the sauna heater /$?013xy132?4?56