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1、第一章1Standard operating procedures are organizational assets that are considered to be :（B）A 、Tangible B 、 Complementary C 、Managerial 2、In an information system ,which of the following transfers information to the people or groups in an organization who use it (C) A、Input B 、 Process C 、 output 3、In
2、 an information system ,which of the following accepts data form the environment?(A) A、Input B 、 Process C 、 Output 4. sets of logically related tasks and behaviors that organizations develop to produce specific business results are called ( B ) A Cooperate Assets B Business Processes C Processing 5
3、. A digital firm uses electronic business processes to link the organization to ( C ) A Suppliers B Customers C Both 6. Which of the challenges below is related to the larger issue of ethics and information systems security? ( A ) A Human Health B Competitive Marketing C A Sizable Investment Payoff
4、7.An organization coordinates work through a structures hierarchy and formal(A) A. Standard Operating Procedures B. Lines of Communication C. Evaluations 8.The behavioral approach to information systems tends to focus on :B A.System Capabilities B.Non-technical Solutions C.Formal Models 9.The use of
5、 information technology to design organizations that are competitive and effective can be classified as a: C A.Globalization Challenge B.Information Systems Investment Challenge C.Strategic Business Challenge 10、Which of the following is an activity of electronic business: （C） A posting an online fa
6、ctory maintenance schedule B publishing an online employee hand book C .both 11、Since the turn of the century, the number of white collar workers has declined relative to the number of blue collar, farming, and service workers in the United States. （B） A true B false 12、The business information valu
7、e chain transforms raw data in various stages so that it can eventually provide value to the organization. （A） A true B false 13、The behavioral approach to information systems emphasizes mathematically-based , normative models and the formal capabilities of systems. False14、Feedback is output return
8、ed to appropriate people or activities in the organization to evaluate and refine output. True15、A firm s information technology infrastructure and information systems are closely related. True16.Information is streams of raw facts representing events occurring in orgnizations.( B ) A. true B.false
9、17.A computer can communicate with virtualla any other computer in the world, if they are both connected to the Internet.( A ) 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 7 页 - - - - - - - - - A. true B.false 18.The Internet cannot transmit sound. ( B ) A. t
10、rue B.false 19.The internet is a single global network. ( false ) 20.Managers do not do any creative work. ( false ) 21Three behavioral disciplines that contribute important concepts and methods to understanding the behavioral issues of information systems include psychology , sociology and _. ( eco
11、nomics ) 22. The discipline that emphasizes the development of models for decision-making and management practices is management science. 23. The Internet service that display information as electronic page is the world wide web. 24. Knowledge workers design products or services and create new knowl
12、edge for the organization. 25. Computer programs, software are sets of operating instructions that direct and control computer processing. 26. A sociotechnical perspective asserts that performance of a system is optimized when both the technology and the organization mutually adjust to one another u
13、ntil a satisfactory fit is obtained. 27. Operation managers are responsible for monitoring the firm s daily activities. 28:Hardware, Software, Communications technology, and storage technology are components of the organizations information technology(IT) infrastructure.29:Computer based information
14、 systems are information systems that rely on computer hardware and software for processing disseminating information. 30:The process of buying and selling goods electronically through computerized business transactions is called electronic commerce.第二章选择题1 Which level of systems is used to monitor
15、an organiz ation s transactions and elementary activities？（C）AManagement-Level B.Organizational-Level C.Operational-Level 2What level of system serves the monitoring，controlling ，and decision-making activities of an organization？（B）AStrategic-Level B Management-Level COperational-Level 3/.Supply cha
16、in management systems are a type of . (C) A.Decision-support System B.Enterprise System C.Interorganizational System 4. Systems that pool data from diverse internal and external sources and make them available in an easy-to-use format are called: (C) A: On-Line ProcessorsB: Analytical Systems C: Ess
17、 5. A system that would provide information to help manangers decide how many products should be produced to fulfill customer orders is an example of a: (B) A: Sales and Marketing System B: Manufacturing and Production System C: Finance and Accounting System 6. Date from which type of system typical
18、ly provides information for MIS? (A) 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 7 页 - - - - - - - - - A: TPS B: DSS C: Both 7.A system that shows alternative retirement benefits depending on the number of years worked and annual salary is an example of C A.
19、An ESS B. An MIS C.A DSS 8.A system that collects all knowledge and experience in the firm and makes it available to support business processes and management decisions is called a B A.information management system B.knowledge management system C.knowledge distribution system 9. A payroll system s a
20、n example of an application in a(A) A.a finance/accounting TPS system B.a finance/accounting MISsystem C.a human resources TPS system 10.An information system that provide information on employees that have been hired or terminated serves the operational level of the organization. ( C ) AStrategic B
21、.Management C.Operational 11.There are different kinds of information systems in an organization because different organizational interests,specialties,and levels exist. ( True ) 12.Computer-aided design systems are a type of PLM system. ( True ) 13.Information systems in the traditional organizatio
22、n usually include vendors (false) 14.Management information systems (MIS) track the elementary activities and transactions of the organization for management review.(false) 15.Information systems in a transnational business organization are decentralized.(true) 16.Decision support systems help manag
23、ers with decisions that cant always be specified in advance.(A) A.True B.False Special systems are required for senior management because the kinds of information they need are never found within the organization.(B) A.True B.False Organizations can be divided into three levels: strategic,management
24、 ,and executive levels.(B) A.True B.False 19The primary users of TPS are middle managers.False20.Business processes always span multiple business functions. False21. is the function concerned with identifying the customers for the firm s products and services. (Marketing) 22.A system that produced r
25、eports comparing last years building maintenance expenses with years maintenance expenses is an ezample of a (A) A. MIS,Management Information System B.Knowledge management system C.Management-level system D.Operational-level system 23.(B) level system are information systems that support the long-r
26、ange planning activities of senior management. A.Decision B.Strategic 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页，共 7 页 - - - - - - - - - C.Management D.Enterprise 24.(A) sysstem are based on a data repository that organizes every piece pf information that goe
27、s into making a particular product. A.Product life-cycle management B.Finance resources system C.Management information system D.Sales and marketing system 25.A system that helps senior managers plan long-term profits for the firm would support the finance and accounting function. The fragmentation
28、of data in hundreds of separate systems can be solved through implementing a enterprise system27. Enterprise applications consist of enterprise systems,supply chain management systems,customer relationship management systems,and knowledge management systems28. Transaction processing systems are the
29、basic business systems that serve the operational level of the organization , 29. The unique manner in which organizations coordinate and organize work and activities ,information ,and knowledge to produce a product or service is called business processes. 30.- Customer relationship management integ
30、rates information from sales ,service ,and marketing to provide a single source of information about customers. 第三章1.which of the following is not of the five classical functions of manager?( C) A deciding B controlling C speculating 2.The definition of organizations as collections of rights,privile
31、ges, obligations,and responsibilities balanced through conflict and con flict resolution is (B ) A .Technical B .Behavioral C . Microeconomic 3.Promotong knowledge-sharing to enhance core competencies is a (B ) level strategy. A.Business B. Firm C. Industry 4 The _ model of decision making assumes t
32、hat humans are basically consistent and choose the alternative the contributes most to his or her goals. ( A ) A rational B impulsive C inquisitive 5 One of the primary activities in the value chain is ( B ) A procurement B sales C technology 6 Researchers have found that organizations and informati
33、on systems ( C ) A are unidirectional B are competitive C interact and influence each other 7. -is a competitive strategy for developing new market niches for soecialized products or services : A Product Differentiation B Focused Differentiation C Datamining 8. When a firm purchases products and ser
34、vices on the marketplace which it cannot produce on its own, it incurs -costs: A Agency B Transaction C Coordination 9.A relationship in which two or more firms share data for mutual advantage is an example of: 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 4 页，共 7 页
35、 - - - - - - - - - A Tight Linkages B Business Ecosystems C An Information Partnership 10.Competing firms in an industry can cooperate using information systems by (C) A. Firm a consortium B.Develop industry standards C.Both 11.Anorganization can be either a formal,legal entity or an informal consor
36、tium(B) A.ture B.false 12.The technical and the behavioral definitions of any given organization will usually contradict one another(B) A.Ture B.False 13 Most organizations will not be able to lower their transaction and agency costs by using the Internet.( B ) A . TRUE B. FALSE 14 According to agen
37、cy theory, firms,individuals ,and agents seek to economize on transaction costs as much as they do production costs. ( B ) A . TRUE B. FALSE 15 Supply chain management systems can be used to support efficient customer response systems. ( A ) A . TRUE B. FALSE 16 、 Rationalization of procedures invol
38、ves using the computer to speed up the performance of existing tasks.(B) A.true (B)false 17.Workflow and document management software are not used in business process reengineering.(B) true (B)false 18.Systems analysis provides all the specifications for the systems solutions.(B) (A)true (B)false 19
39、、 Political resistance to organizational change is greatly reduced through the use of new information systems.(A) A、false B 、true 20、while large organizations can obtain the flexibility of small organizations by using information technology, it is more difficult for small organizations to use inform
40、ation technology to gain the capabilities of large organizations.(B) A、ture B、false 21、Customers,competitors, and government regulations are all part of the organizations (environment). 22.The informationnal role describe manager as the nerve centers of their organitions. 23.Human resources is one o
41、f the support activities in the value chain. 24.End users are representatives of departments outside of the information systems group for whom applications are developed. 25. The value websynchronizes the value chains of multiple firms to help them collectively produce a product or service for a mar
42、ket. 26. Behavioral theories tend to be highly descriptive and predictive of individual firms and managers. 27.The set of fundamental assumptions that define the goals and products the organization are its _culture_. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 5 页
43、，共 7 页 - - - - - - - - - 28.（ standard operating procedures ）are a firms precise rules ,procedures and practices for producing goods and services. 29.Sociotechnical changes affecting both social and technical elements of the organization can be considered ( Strategic transitions ) 30.Max Weber used
44、the term (bureaucracy ) to describe organizations that have a clear-cut division of labor, abstract rules and procedures, and hierarchical specialization. Chapter 4 1 _B _ refers to the depth and detail of information. A reach B richness C breadth 2which of the following internet business models pro
45、vides a digital environment in which buyers and sellers can meet, search for, display, and establish prices for products? C A virtual community B transaction broker C online marketplace 3yahoo! Is an example of a/an: A A portal B content provider C virtual community 4.The technique of comparing info
46、rmation gathered about a specific users behavior at a Web site to data about other customers with similar interests is called:(B) A.Clickstream Tracking B.Collaborative Filtering C.Comparison Tracking 5.Using the internet to purchase goods and materials,negotiate with suppliers,and make delivery arr
47、angements is called:(C) A.Supply-chain Networking B.Net Marketplaces C.e-Procurement 6.A/an_is a third-party owned online marketplace that connects thousands of suppliers and buyers for spot purchasing:(A) A.Exchange B.e-hub C.Net Marketplace 7.（C ）are an electronic payment system in which consumers
48、 make instant online payments to merchants and other individuals based on the value stored in a digital account . A. Accumulated digital balance payment systems B. Micropayment System C .Stored Value Payment Systems 8. The use of digital technologies to enable multiple organizations to collectively
49、manage products through their life cycles is called: (A) A. Collaborative Commerce B. Digital Supply Chains C. Industrial Exchanges 9. A plastic card the size of a credit card that stores digital information is called a (B ) A. Digital Wallet B. Smart Card C. E-card 10. In industry-owned Net marketp
50、laces, buyer firms benefit from: A A. Competitive Pricing B. Dynamic Pricing C. Control Over Supplier Relationships 11. Internet technology can be used to run an entire business because its technology and standards enable information to flow seamlessly between different parts of the organization. (T