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1、国开(中央电大)本科管理英语4形考任务(单元自测1至8)试题及答案国开(中央电大)本科管理英语4形考任务(单元自测1至8)试题及答案 (国开平台形考任务必备资料) 说明：资料整理于2020年4月19日，平台考试网址：http：/。适用专业及层次：工商管理，行政管理本科。单元自测1 试题及答案 题目顺序是随机的，使用查找功能（CtrlF）进行搜索 题目 This project is too big for me to finish on time. _. 答案Ill give you a hand 题目 AT&T found that employees with better plannin
2、g and decision-making skills were _ to be promoted into management jobs. 答案more likely 题目_ CEOs spend planning, the more profitable their companies are. 答案The more time 题目_ his anger the employees called him Mr. Thunder, but they loved him. 答案Due to 题目_ managers spend most of their time in face-to-f
3、ace contact with others, but they spend much of it obtaining and sharing information. 答案Not only do 题目 Could you give us a speech on management functions some day this week？ _. 答案Id love to, but Im busy this week 题目 I think things have been a bit difficult for us the last couple of months. _. Weve b
4、een working hard, but still getting behind. 答案Youre right 题目 Is it possible for you to work out the plan tonight？ _ 答案I think so. 题目 We could let some of the staff work from home._？ Thats a good idea. 答案What do you think of it 题目Even the best continually seek ways to _ their skills. 答案sharpen 题目It i
5、s through enthusiasm and quiet intensity _ we transform creativity and vision into the technologies. 答案that 题目Supervisors should _ their employees in two-way communication so that understanding takes place. 答案engage 题目The demands and requirements placed on the CEO of Sony are different from _ on the
6、 manager of your local Wendys restaurant. 答案those 题目The Human Resource Managing Department at Honda is given specific instructions _ employ the best possible workers. 答案on how to 题目The responsibilities in handbook _ that managers have to be concerned with efficiency and effectiveness in the work pro
7、cess. 答案indicate 二、听力理解：听录音，选择最佳答案（共50分）。请听录音：UNIT1TL.MP3 操作提示：通过下拉选项框，选择答案。1. What kind of role is Melinda taking on for her job？C A. HR manager. B. Project manager. 答案C. Project coordinator. 2. How long will Melinda be trained for her new role？B A. One month. 答案B. Half a month. C. One year. 3. How
8、 often should Melinda report to the board on the progress of the project？A 答案A. Once a month. B. Twice a month. C. Once a week. 4. What kind of contract can Melinda sign with outside contractors？B A. Permanent worker contract. 答案B. Standard temporary-worker contract. C. Standard industry contract. 5
9、. Which one does NOT belong to Melindas responsibilities？A 答案A. Formulate the industry standard of payment. B. Manage and coordinate her project team. C. Report the project progress to the board. 二、阅读理解：根据文章内容，判断正误（共50分）。WHO KILLED NOKIA？ Nokia executives attempted to explain its fall from the top o
10、f the smartphone pyramid with three factors：1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didnt see the disruptive iPhone coming. It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent
11、 shared fears among the companys middle and top managers which led to company-wide inertia that left it powerless to respond to Apples game. Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a
12、 culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth. The fear that froze the company came from two places. First, the companys top managers had a terrifying reputation. Some members of Nokias board and top management were described as ex
13、tremely temperamental and they regularly shouted at people at the top of their lungs. It was very difficult to tell them things they didnt want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle
14、 managers. Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers goals. Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle
15、managers directly lied to top management. Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments. Beyond
16、 verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that you can get resources by promising something earlier, or promising a lot. Its sales work. While modest fear
17、might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokias top managers should have encouraged safe dialogue, internal coordination and feedback to
18、 understand the true emotion in the organization. 操作提示：正确选T，错误选F。1. Nokia lost the smartphone battle because its technology is not as good as that of Apple. 答案F 2. Nokias middle managers were frank to tell the truth, but the top ones didnt listen to them. 答案F 3. Nokias top managers were too moody to
19、 hear anything good but harsh. 答案T 4. Middle managers in Nokia delivered results more than they promised earlier. 答案F 5. Nokias top managers should have had better conversation techniques to encourage internal coordination and truth. 答案T 单元自测2 试题及答案 题目顺序是随机的，使用查找功能（CtrlF）进行搜索 题目 If you cant say what
20、 youve come to say at the meeting, whats the point？ _,but I think you might need to change your approach somewhat. 答案I can see that 题目 Will you go on a picnic with us tomorrow？ _. 答案Im afraid I have no idea 题目_identify the problems that have been occurring？ Well, as you know, the problems we had wit
21、h Gary caused a lot of friction among the team. 答案Are you able to 题目How can you explain the latest situation？ _,I know it is all my fault. 答案Sorry 题目How did your meeting go yesterday？ _actually, it was really frustrating. 答案Not so good 题目Effective leaders distill complex thoughts and strategies into
22、 simple, memorable terms _ colleagues and customers can grasp and act upon. 答案that 题目Every time I tried to say something, he would _ to something else. 答案move on 题目Hes left now, but productivity hasnt _that much. 答案picked up 题目I think the primary _factor is theres been so much absence lately. 答案cont
23、ributing 题目If demand is rising but the firm _ from communication failure, then stocks will fall and there will be understaffing. 答案is suffering 题目In todays environment, _ people are often burned out, its important for employees to have a personal connection with you and the work you believe in. 答案wh
24、ere 题目What you need to do is to keep things short and sweet, just the _. 答案highlights 题目When the message finally reached the Command Center, it _ mutated to become Send three and four-pence, were going to a dance. 答案had 题目Who was _ the meeting？ 答案chairing 二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WHAT WE HAVE
25、 HERE：A FAILURE TO COMMUNICATE It is the 答案weirdest thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect and stay 答案connected with anyone. Should you 答案shoot off an email？ Tap out a text？ Post a private message on Facebook？ Writ
26、e on their Facebook wall？ Skype, poke, ping or conjure them up on a digital tin can phone？ And once you reach someone, you wonder：Is he paying attention？ How do you know？ Even with the techno-ease of 答案countless communication devices, conversations can still be troublesome. Questions are asked and a
27、nswered 答案out of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt. 二、阅读理解：根据文章内容，判断正误（共50分）。HABITS OF HIGHLY EFFECTIVE COMMUNICATORS Its no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How ca
28、n you galvanize, inspire or guide others if you dont communicate in a clear, credible and authentic way？ Here are 5 essential communication practices of effective leaders：1. Mind the say-do gap. Trust is the bedrock of effective leadership your behavior is your single greatest mode of communication,
29、 and it must be congruent with what you say. If your actions dont align with your words, you are storing up trouble for the future. 2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon.
30、 The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible. 3. Find your own voice. Use language thats distinctly your own；let your values come through in your communication
31、. Correct use of language and grammar are important, of course, but dont become overly fixated on eloquence for eloquences sake；concentrate on being distinct and real. People want real, people respect real, people follow real. 4. Be visible Visibility is about letting your key stakeholders get a fee
32、l for who you are and what you care about. Dont hide behind a computer and only interact with people electronically see them face to face and voice to voice, and interact with them in a real, substantial way. In todays environment, where people are often burned out, its important for employees to ha
33、ve a personal connection with you and the work you believe in. Show the people that work for you that youre engaged and that you care about them and their work. 5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good question
34、s, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You wont always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues. 操作提
35、示：正确选T，错误选F。1. Communication and leadership dont always go hand in hand. 答案F 2. The say-do gap happens when people misunderstand their leaders intention. 答案F 3. Using technical jargon makes a leader convincing. 答案F 4. Communicating sincerely is always the best. 答案T 5. Observation is as important as
36、communication when you want to know what people really think. 答案T 二、阅读理解：根据文章内容，完成选择题（共50分）。COMMUNICATION FAILURE The meaning of communication goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception o
37、f these messages. A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message Send reinforcements, were going to advance. back to his Command Center, through a long
38、 chain of subordinates. When the message finally reached the Command Center, it had mutated to become - Send three and four-pence, were going to a dance. The reinforcements never arrived. You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers wit
39、h more than 20 people. It is highly unlikely the same message you started with will be the one you end with. In a business, there are three main types of communication failure. Each has its own indicative signs. ？The first type is known as allocative failure. This occurs when a firm is not gathering
40、 enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there w
41、ill be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing. ？The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or
42、departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. ？The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective commu
43、nication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. 操作提示：通过题目后的下拉选项框选择正确答案。1. Confirming
44、 reception of the sent messages meansC. A. the messages are sent to right receivers B. the messages are correctly understood 答案C. the messages are correctly understood by right receivers 2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain？A
45、答案A. Conceiving. B. Sending. C. Receiving. 3. What is Chinese whispers？B A. Who whispers in Chinese. 答案B. A game to pass message around in a whisper. C. Chinese people who dont normally talk very loudly. 4. Allocative failure does NOT happen whenA. 答案A. the right information goes to the right place
46、B. a company gathers false information C. the correct information is not received by the right department or person 5. According to the passage, which of the following cases does NOT belong to human failure？C A. Decreasing creativity across departments. B. Inadequate communication between department
47、s. 答案C. Increasing customer complaints. 单元自测3 试题及答案 题目顺序是随机的，使用查找功能（CtrlF）进行搜索 题目 How do you get your members to _ as a team？ 答案pull together 题目 I like to think _. I am always the one finding new ways to a situation or challenge. 答案outside of the box 题目 In high school, I am equally comfortable_as a member of a team and independently. 答案working 题目 The team creates an environment _ people are comfortable in communicating, advocating positions, and taking action. 答案in which 题目 Could I borrow your iPad for a few hours？ _