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1、LOCAL STANDARD OPERATING PROCEDURES当地标准操作程序LSOP No.:RM-FO-GS-01-01Effective Date:Division:RoomsRevised Date: Section:Front OfficePrepared by : Approved by:_SUBJECT:Orientation of Reception 关于前台_OBJECTIVE目的：To ensure all Front Office ambassadors be familiar with the work area.确保前厅部大使对自己工作区域有详细的了解.POL
2、ICY政策：Before commencing work in the Reception, an orientation of the relevant areas must be completed在前台新员工开始工作前，要对员工进行前台入职介绍。PROCEDURES 程序： 1. Front office function introduction 介绍前厅部主要职责.。2. Front office organization chart 介绍前厅部组织结构。3. Introduce department associate.介绍前厅部同事.4. Reception policy.介绍前
3、台制度.5. Reception service standard前台服务标准.6. Location of all workstations and terminals前台工作台和终端位置7. Storage and filing areas.前台工具存放及文件存档位置.8. Log book locations and usage 前台交接记录的位置及使用.9. Function of the telephone电话功能10. Maintaining operating equipment设施设备的保养及操作11. Location of internal telephone list, external phone books etc. 内部电话表和电话簿位置.Reviewed by : Approved by: _ Division Head General Manager2