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1、LOCAL STANDARD OPERATING PROCEDURESLSOP No.:RM-FO-GS-01-07Effective Date:Division:RoomsRevised Date:Section:Front OfficePrepared by : Approved by:_SUBJECT:Information Confidential 信息保密_OBJECTIVE目的：To define supporting business standards for implementing the Information Security and Confidentiality o
2、bjectives of protecting confidential and personally identifiable information from unauthorized access, misuse, or loss and to comply with credit card company and/or legal requirements.严格认真执行信息保密制度，保护个人信息安全，按照相关法律制度及信用卡制度，不越权，滥用或泄露客人的个人信息。POLICY政策：1. The policies and procedures described herein mitig
3、ate risks in the following areas:该工作准则可减少因信息安全为以下方面带来的风险及影响： Guest Satisfaction 宾客满意度 Brand name erosion 集团名誉 Compliance (lawsuits, fines and penalties) 法律纠纷 Information Confidentiality 信息的机密性2. Room number as well as other information pertaining to hotel clients must not be disclosed to outsiders w
4、ithout prior authorization of the guest. Guest confidentiality will be strictly adhered to.如果没有得到客人的允许，客人的房间号码和其余任何个人信息均不可对外泄露，应严格尊重每位客人的隐私权。3. The protection of credit card information is one of utmost importance，Credit card information must never be stored outside the application that requires tha
5、t particular information (e.g., Micros, Opera, Spa Soft, etc.). Examples of non-approved PCI applications are file servers, laptops, desktops, USB Drives, or other devices with storage capabilities). 信用卡信息的保护是至为重要的一项，信用卡信息不可存储在Micros, opera, Spa soft之外的任何位置，如文件服务器，手提电脑，工作台，USB 或其他任何具备存储功能的设备内。4. All
6、 sensitive hotel information must not be released without prior authorization of the General Manager.如果没有总经理的许可，任何酒店的敏感信息都不得对外透露5. Information is a valuable asset of the Company and must be properly secured from loss, misuse, unauthorized access, alteration, or disclosure. Protecting confidential an
7、d personally identifiable information is not only a necessary business practice, in some markets it is a legal requirement.信息对一个公司或个人来讲都是有价值的财产，保护公司及个人的信息安全不止是商业惯例，从某种意义上讲更是法律要求。6. Access to systems containing confidential or personally identifiable information must be restricted to those ambassador
8、 and third party service providers with a clear business need to know in order to perform their job duties, do never share your personally account to others.所有需录入个人信息才可登录的系统，必须严格按照要求使用，严禁和其他人共享你的个人帐号。7. Access to computer applications containing confidential or personally identifiable information must be restricted to associates through the use of individual User IDs and Passwords. User IDs must not be generic or shared among associates under any circumstances. 电脑的使用，包含有个人信息及需保密的资料，每位大使只可使用自己的帐号和密码登录，任何情况下，不可与其他人共享你的密码。Reviewed by : Approved by: _ Division Head General Manager2