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1、Procedure Document ：Management procedures for organizational environment and requirements of interested parties Doc. No.: XSQ-QP-015 Version:A/0 Effective date:2020/02/26 1 1.Purpose: In order to ensure that the planning of the companys quality management system can achieve the expected results, ide
2、ntify, monitor and review the internal and external environment related to the companys purpose and strategic direction; identify, monitor and review the expectations or requirements of the relevant parties related to the companys quality management system; identify the risks according to the intern
3、al and external factors and the expectations or requirements of the relevant parties, combined with the existing strengths and weaknesses of the company And opportunities; plan countermeasures against identified risks and opportunities. 2.Scope All relevant departments and processes of the quality m
4、anagement system. 3.Definition 3.1 environmental factors: factors from internal or external of the company that may affect the quality management system. 3.2 interested parties: the individuals or organizations that can influence, or be influenced by, the decisions or behaviors of the company, or fe
5、el the influence. 4.Power and responsibility 4.1 General Manager: determine internal and external environmental factors and expectations or requirements of interested parties, and approve countermeasures for risks and opportunities. 4.2 Manager: organize all departments to identify and evaluate the
6、internal and external environmental factors and expectations or requirements of interested parties, formulate countermeasures, and review the results. 4.3 all departments: cooperate to identify and evaluate internal and external environmental factors and expectations or requirements of interested pa
7、rties, and formulate countermeasures. 5.Flow chart N/A 6.Procedure content 6.1 organization environment management 6.1.1 when establishing and improving the quality and environmental management system, the company will fully identify, understand and consider the internal and external environment tha
8、t is related to the companys purpose and strategic direction and affects the companys ability to achieve the expected results of the quality and environmental management system. 6.1.2 identification and evaluation of internal and external environmental factors: before the annual management review, t
9、he heads of relevant departments shall identify and evaluate the applicability. The specific departments and identification items are as follows: A) Administration department: internal (company values, corporate culture, personnel capacity, system operation, process capacity, etc.), external (geogra
10、phic location, existing pollution, law, competition, market, culture, social and economic environment, etc.). Procedure Document ：Management procedures for organizational environment and requirements of interested parties Doc. No.: XSQ-QP-015 Version:A/0 Effective date:2020/02/26 2 B) Sales Departme
11、nt: internal (product, personnel capacity, knowledge, performance, etc.), external (legal, technical, competitive, social and economic environment, etc.). C) Purchasing department: internal (products, activities, services, performance, etc.), external (law, technology, competition, market, culture,
12、supplier, social and economic environment, etc.). D) Manager: internal (strategy, knowledge, personnel capability, performance, etc.), external (social and economic environment, etc.). 6.1.3 each department shall register the identification results in the SWOT analysis form of company operation and
13、submit it to the manager for summary. 6.1.4 monitoring and updating of internal and external environmental elements: The manager shall organize a comprehensive identification and review of internal and external environmental factors before the management review every year. In addition, each departme
14、nt shall inform the manager in time when obtaining the information changes of internal and external environmental factors, and the manager shall revise the SWOT analysis table of the companys operation. 6.2 expectations or requirements management of interested parties 6.2.1 identification and evalua
15、tion of expectations or requirements of interested parties: Related parties include but are not limited to customers, owners, members of the organization, suppliers, banks, trade unions, partners, competitors or social groups or industry associations. Before the annual management review, the heads o
16、f relevant departments shall identify and evaluate the applicability. The specific departments and identification items are as follows: A) Customer: products meet customer requirements, timely delivery and reasonable price. B) External supplier: long term cooperation, win-win, high qualified rate of
17、 incoming materials, timely payment. C) Employees: increase in salary and benefits, provide training opportunities, and have certain recreational activities. D) Audit institution: the effectiveness, sufficiency and conformity of the companys system operation. E) Government agencies: safe production,
18、 environmental protection production, maximum employment and good economic benefits. F) Manager: owner, partner, competitor or social group. J) Sales Department: customers, employees, competitors or social groups. H) Purchasing department: customers, suppliers, competitors or social groups. G) Admin
19、istration department: employee representatives, nearby enterprises and residents, banks, labor unions, social organizations. 6.2.2 each department shall register the identification results on the identification form of needs and expectations of interested parties and submit it to the manager for sum
20、mary and arrangement. 6.2.3 expectations or requirements of relevant parties for monitoring and updating: the manager shall organize a comprehensive identification and review of internal and external environmental factors before the management review every year. 6.2.4 each department shall inform th
21、e manager in time when obtaining information changes of internal and external environmental factors, and the manager shall revise the identification form of needs and Procedure Document ：Management procedures for organizational environment and requirements of interested parties Doc. No.: XSQ-QP-015
22、Version:A/0 Effective date:2020/02/26 3 expectations of interested parties. 6.3 update the expectation or requirement of the organization environment and related parties: the manager shall organize a comprehensive identification and review of internal and external environmental factors once a year b
23、efore the management review. In addition, each department shall inform the manager in time when obtaining the information changes of internal and external environmental factors, and the manager shall revise the internal and external environmental factors and the expectations and requirements of relevant parties. 7.Attachment 7.1 SWOT analysis form of company operation 7.2 identification form of requirements and expectations of interested parties