《中高端商务酒店交流接待英语培训文档资料 酒店英语培训P11.doc》由会员分享，可在线阅读，更多相关《中高端商务酒店交流接待英语培训文档资料 酒店英语培训P11.doc（11页珍藏版）》请在taowenge.com淘文阁网|工程机械CAD图纸|机械工程制图|CAD装配图下载|SolidWorks_CaTia_CAD_UG_PROE_设计图分享下载上搜索。
1、酒店英语培训一、 词汇1 宾馆各部门职位名称总经理办公室/行政办公室 Executive Office 总经理 General Manager前厅部 Front Office 前厅部经理 Front Office Manager客房部 Housekeeping Department 客房部经理 Housekeeper餐饮部 Food and Beverage Department 行政部 Administration Department餐饮部经理F&B Department Manager 行政经理 Administration Manager财务部 Financial Department
2、 财务部经理 Financial Controller采购部 Purchasing Department 采购部经理 Purchasing Manager营销部 Sales and Marketing Department 营销部经理 Sales Manager工程部 Engineering Department 工程部经理 Chief Engineering保安部 Security Department 保安部经理 Security Department Manager人力资源部Human Resource Department人力资源部经理 Human Resource Departmen
3、t Manager大堂副理 Assistant Manager 行李员 Bellman/bellboy接待员 Receptionist 收银员 Cashier 行政总厨 Executive Chef酒吧调酒师 Bartender 酒吧服务员 Barman 厨师 Chef 主管 Supervisor 领班 Captain 文员 Clerk 门童 Doorman保安员 guider 服务生 Waiter 服务员 Waitress客房服务员 Room Attendant 话务员 Operator司机 driver 工程师 engineer2 宾馆服务设施行政楼层 Executive Floor 商务
4、楼层 Business Floor套房 (Junior) Suite 豪华套房 Deluxe Suite总统套房 Presidential Suite 大堂吧 Lobby Bar商务中心 Business Center 多功能厅 Multifunction(al) Hall会议室 Meeting Room 音乐吧 Music Bar阳光咖啡厅 Sunshine Cafe 美容美发中心 Beauty Salon宴会厅 Banquet Room/ Hall 穆斯林餐厅 Muslim Restaurant健身房 Fitness Room 网球场 Tennis Court乒乓球室 Table-Tenn
5、is Room 台球室 Billiard Room游泳池 Swimming Pool 医务室 Clinic保龄球 Bowling 桑拿 Sauna用车服务 Taxi Service 邮政服务 Mail Service3 指路关键词:直走 Go straight (ahead) 直到until/till转角 at the corner 尽头the end前面 in front of 后面behind旁边beside 挨着next to附近near 转弯turn v. turning n.对面opposite to /in the opposite of左/右转turn left / turn r
6、ight4 方向South 南 Southern 南部的 Southeast 东南 North 北 Northern 北部的 Southwest 西南 East 东 Eastern 东部的 Northeast 东北 West 西 Western 西部的 Northwest 西北in the center of 在中间5 月份一 January 四 April 七 July 十 October二 February 五 May 八 August 十一 November三 March 六 June 九 September 十二 December6 星期星期一 Monday 星期四 Thursday
7、星期日 Sunday星期二 Tuesday 星期五 Friday星期三 Wednesday 星期六 Saturday7 数字基数词 zero 零 one一 two二 three三 four四 five五 six六 seven七 eight八 nine九 ten十 eleven十一 twelve十二 thirteen十三 twenty二十 thirty三十 hundred百thousand千 million百万 billion十亿序数词 first second third forth fifth sixth seventh eighth 第一 第二 第三 第四 第五 第六 第七 第八 nint
8、h tenth eleventh twelfth thirteenth twentieth 第九 第十 第十一 第十二 第十三 第二十 thirtieth fortieth ninetieth hundredth thousandth 第三十 第四十 第九十 第一百 第一千二、 基本句型1 Welcome to Wanshou Hotel, sir/madam.先生/女士，欢迎来到万寿宾馆。2 Good morning, sir/madam, welcome to our hotel.早上好，先生/女士，欢迎来到我们宾馆。Good afternoon, sir/madam, welcome t
9、o our hotel.下午好，先生/女士，欢迎来到我们宾馆。Good evening, sir/madam, welcome to our hotel.晚上好，先生/女士，欢迎来到我们宾馆。3 Good night, have a good sleep, sir/madam.晚安，先生/女士，祝您睡个好觉。4 Have a good stay in our hotel.I hope you will enjoy your stay with us. (客人来时)I hope you are enjoying your stay with us.(客人入住期间)I hope you have
10、enjoyed your stay with us.(客人离开时)愿您在我们宾馆过得愉快。See you later, sir/ madam. 再见，先生/女士。(暂时离开，一会儿或明天还能见到客人)See you tomorrow, sir/ madam. 明天见，先生/女士。Good-bye, sir/ madam. 再见，先生/女士。(离开后，不确定何时再见到客人。)Goodbye and thank you for coming再见，感谢您的光临。Goodbye and hope to see you again再见，希望您再次光临。5 Shall I / May / Can I? 我
11、能-吗?May/Can I help you? 我能帮您忙吗?How may I help you?Shall I know your name and your room number?您能告诉我您的姓名和房间号码吗?Shall I show you to your room now?现在带您去您的房间好吗?Could / Would you please ? 您可以-吗?6 What can I do for you? 我能为您做点什么吗?Is there anything I can do for you? 有什么是我能效劳的吗?7 Where is the lift? 在哪?Could
12、 you tell me the way to ? / Can you direct me to ?您能告诉我去的路吗?How could I get to? 我怎么才能到How to get to? 怎样到8 -What date is it today? 今天几号?-Today is . It is .today. 今天是.月.号。-What day is it today? 今天是星期几?-Its . / Today is . 今天是-Whats the time? / What time is it? 现在几点?-Its .9 Its our pleasure to serve our
13、 guests well。 很高兴为我们的客人服务。三 常用短句(1) 致谢-Thank you. / Thanks a lot. / Thank you very much./ Thanks for your help. / Thank you for your information.谢谢/ 多谢 /非常感谢 /多谢帮忙 /谢谢你的信息。-My pleasure. / Its my pleasure./ Youre welcome. / Not at all. 不客气(2) 致歉-Sorry, sir / madam. 对不起， 先生/女士。Im sorry, sir / madam. 对
14、不起， 先生/女士。Im sorry, its my fault. 对不起，是我的错。Im sorry Ive dailed the wrong number. 对不起，我拨错号了。I apologize for this. 我为此向您道歉。Im sorry to interrupt you. 很抱歉打扰您。I hope Im not disturbing you. 希望我没有打扰您。Would you mind waiting, sir / madam? 可否等您稍等一下Sorry to have kept you waiting. 很抱歉让您久等了。Excuse me, sir / mad
15、am? 对不起，先生/女士。-Thats all right. / It doesnt matter. / Never mind.Dont worry, please. / Dont mention it, please.Lets forget it. / Forget it, please. 没关系。(3) 建议、征询Would you like?您要来点儿-吗? Would you like some tea?您要来点儿茶吗?Would you prefer or?您是要-还是-? -Would you prefer tea or coffee?-您是要喝茶还是咖啡?-I prefer c
16、offee (to tea).- -我要咖啡(不要茶)。What do you think of our hotel?您对我们的宾馆有什么意见吗?How do you find our service?您对我们的服务有什么意见吗?May I have your name, sir/ madam?先生/女士，请问您贵姓?May/Can I help you，sir/ madam?先生/女士，我能帮您忙吗?In our hotel we dont accept tips.我们酒店不收小费。Im afraid its against the hotels regulations.我恐怕这是违反酒店规
17、定制度的。Im afraid youll have to pay for the damage.我恐怕您得赔偿损失。Im afraid you couldnt smoke here.我恐怕您不能在这儿吸烟。You could go upstairs by the lift/ elevator over there.您可以乘坐那边的电梯上楼。(4) 祝愿I hope you will enjoy your stay with us. 愿您在我们宾馆过的愉快。Have a nice trip! 一路平安!Wish you a pleasant journey. 祝您旅途愉快!Happy New Y
18、ear! 新年快乐!Happy Birthday! 生日快乐!Merry Christmas! 圣诞快乐!(5) 提示语Mind / Watch your step, please. 请走好。Take care, please, sir / madam. 您请当心。Please dont leave anything behind. 请别遗忘您的东西。(6) 听不明白时的几种应答方法Sorry, would you repeat the name, please?对不起，可以请您重复一下您的名字吗?Sorry, I dont know, but I will get someone to he
19、lp you.对不起，我不太清楚，不过我可以找人来帮助您。Excuse me, sir/madam, I didnt quite catch that, would you repeat that?对不起，先生/女士，我没有听明白，可否请您重复一下?I beg your pardon? / Pardon me? / Pardon?对不起，请您再说一遍好吗?Sorry, sir/ madam, my English is not so good. Please wait a moment, Ill get my supervisor / manager to help you.对不起，先生/女士
20、，我的英语不太好。请稍等，我会找我的主管/经理来帮您。四 实用对话1 -Which department are you from?-Im from_- 你来自哪个部门?-我来自_.2 -What do you do in the department? / Whats your job?-Im _.-你是做什么工作的?-我是_.3-When do you come to work?-I come to work at _.-你几点来上班?-我_来上班.4-How do you come to work?-I come to work by bus/bike/on foot.-你怎么来上班?-
21、我坐公交/骑自行车/步行 来上班.5 -Whats the weather like today?-Its fine/cloudy/rainy/windy/snowy/cold/hot/cool/warm today.-今天天气如何?-今天晴朗/多云/下雨了/刮风了/下雪了/冷/热/凉快/暖和.6 - Whats the Wanshou Hotels address?-Its 12 A Wanshou Road Haidian District Beijing.-万寿宾馆的地址是?-北京市海淀区万寿路甲12号.7 -How can I get to the business center?-I
22、ts on the first floor of the building A and near to the lobby bar.-商务中心怎么走?-在A座一层大堂吧的旁边.8 -Where is the clinic?-Its _.-医务室在哪儿?-在_.9 -How many meeting rooms are there/do you have in your hotel?-There are 17/We have 17 meeting rooms.-What are they?-They are the South Sea Hall, East Sea Hall, Yellow Se
23、a Hall, Pohai Hall,VIP Hall, Wanshou Hall and Multifunction Hall in building A; and the otherMultifunction Hall in building B with the meeting rooms from 1 to 8.-你们宾馆有多少会议室?-我们有17间会议室.-它们是?-A座有南海厅、东海厅、黄海厅、渤海厅、贵宾厅、万寿厅和多功能厅;B座有1到8号会议室和(另外)一个多功能厅.10 -How many bars do you have in your hotel?-There are t
24、he coffee bar, lobby bar, music bar, and star bar in our hotel.-你们宾馆有几个吧间?-我们有咖啡吧、大堂吧、音乐吧和星吧.11 -How many rooms are there/do you have in your hotel?-There are more than 300 rooms in our hotel. We have single rooms, double rooms, suites, and deluxe suites.-你们宾馆有多少间客房?-我们宾馆有单人间、双人间、套间、豪华套等共300多间客房.12
25、-Where is the swimming pool?-Its on basement level one of building A.-游泳池在哪儿?-A座地下一层.13-How do you study English?-I study English by attending classes/by watching TV/by using the computer.-你怎样学习英语?-通过上课/看电视/使用电脑.14 -When did the Wanshou Hotel open?-Our official opening was in 1984.-万寿宾馆是什么时候开始经营的?-我
26、们正式经营是在1984年.15-How long have been working in the hotel?/ When did you begin towork in the hotel?-Ive been working here for 3 years/5 months/ since 1991.-你在这家宾馆工作多久了/你什么时候开始在这家宾馆工作的?-我在这里工作3年了/5个月了/我从1991年就开始在这儿工作了.16 -How do you like your job? / What do you think of your job?-I like my job. Id like
27、 to move up.-你认为你的工作怎么样?-我喜欢我的工作，希望得到提升.17 -Whats the open time of the Sunshine Caf?-Its service hours is from 6:00 to 10:00 for breakfast, from 11:30 to 14:00for lunch and from 18:00 to 21:30 for dinner. Besides, it offers a 24-hourroom sevice.-阳光咖啡厅的营业时间是?-早餐：6-10点，午餐：11：30-14：00，晚餐：18：00-21：30，另外
28、，它还提供全天候的送餐服务.18 -Whats the telephone number of the room sevice?-(The telephone number of the room number is) 77.-送餐电话多少?-(送餐电话是)77.19 -I want to send a letter to the United States. Where can I do it?-You can send it from our business center beside the main entrance of building A.-我想往美国寄一封信，在哪儿可以呢?-
29、您可以在A座入口处旁边的商务中心(寄信).20 -Whats your opinion / impression of your hotel?-I think its _.-你对你们宾馆有什么看法/印象?-我认为它_.21-Is there a bank nearby?-Yes,there are several banks in Wanshou Road,such as China Construction Bank(CCB),Beijingbank, Industrial and Commercial Bank of China (ICBC) and so on.-附近有银行吗?-是的，万
30、寿路上有几家银行，像建设银行、北京银行、工商银行等等.22-Where can I find a hospital/drugstore/supermarket?-_.-哪儿有医院/药店/超市?-_.23 -Can I log on to the Internet here in the hotel? / Can I get on line from my room?/ Can I access the Internet from my room?-Yes, you can and its fast here.-在宾馆可以上网吗?/在房间可以上网吗?-是的，您可以，并且(网速)很快.24 -Ca
31、n I have a China Daily / Peoples Daily / brochure and tariff of your hotel?-Yes, you can. Just a moment, please. Ill get one for you.-我可以要一份中国日报/人民日报/宾馆的介绍手册和房间表吗?-是的，您可以,请稍等，我去帮您拿一份.25 -Do you have a pen? Can I use it?-Yes, I do. Of course you can. /Sorry，I dont,but I can find one for you,wait a moment,please.-你有只笔吗?我可以用一下吗?-是的，我有，您当然可以用./对不起，我没有，不过我可以帮您找一支，请稍等.