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1、Comparison and Analysis Comparison and Analysis of Service Procedures of Service Procedures of Chinese and Western of Chinese and Western FoodFoodContentContentBasic Procedures of Catering Basic Procedures of Catering ServiceService1Chinese Food Service Procedures Chinese Food Service Procedures 2We
2、stern Food Service ProceduresWestern Food Service Procedures3 BasicBasic Procedures of Procedures of Catering ServiceCatering Service01Finishing Finishing TouchesTouchesOpened Meal Opened Meal PreparationsPreparationsBasic Basic Service Service ProceduresProceduresWelcome Welcome ServiceServiceDinin
3、g Dining ServiceServiceDifferent TablewareChina:ChopsticksChina:ChopsticksWestern:Knife and forkWestern:Knife and fork Chinese Food Service Chinese Food Service Procedures Procedures 02Chinese Food Service 1、PreparationGet to know Get to know the basic the basic situationsituationBe familiar Be fami
4、liar with menu and with menu and table settingtable settingGet the Get the drinks and drinks and other other consumablesconsumablesPrepare Prepare small small towels and towels and teateaPlace Place the cold the cold dishdishPour Pour winewineCheck the Check the work work thoroughlythoroughlyChinese
5、 Food Service 2、GreetingChinese Food Service 3、RepastPour winePour wineServe Serve hot hot dishesdishesService Service during during the mealthe mealChinese Food Service 4、Finishing touches Western Food Service Western Food Service Procedures Procedures 031、Greeting1.W1.Welcome customers warmlyelcom
6、e customers warmly. .2.Leading 2.Leading guests to the guests to the guests guests favorite favorite location (if location (if conditions conditions permit).permit).3.Arranging 3.Arranging guests to take guests to take seats.seats.4.Distributing 4.Distributing clean and tidy clean and tidy menus.men
7、us.5.Asking guests 5.Asking guests have any special have any special thoughts and thoughts and requests .requests .6.6.AskAskinging the the guest for the guest for the white water white water requirement (cold requirement (cold / hot water / / hot water / bubble water / bubble water / ice).ice).7.7.
8、Introduce Introduce the contents the contents of the menu of the menu to the to the guests guests . .8.8.Cocktail Cocktail liquor service liquor service (pre dinner (pre dinner winewine）Western Food Service2、RepastThe first round of serving The first round of serving dishesdishes1.1.Check food satis
9、faction, ask what Check food satisfaction, ask what the guests think of the meal, and the guests think of the meal, and whether there is any service whether there is any service available to them.available to them.2.2.Observation time for guests dining Observation time for guests dining spacespace.
10、.3.3.Return to the table to see if Return to the table to see if there is any need for the guests. Or there is any need for the guests. Or you can clean up the table cups and you can clean up the table cups and plates.plates.4.C4.Clear lear up up the tablethe table. .Second rounds of dishesSecond ro
11、unds of dishes1.1.Repeat the first round of service order Repeat the first round of service order and process.and process.2.2.Asking if the guests need dessert Asking if the guests need dessert service.service.3.3.Clear Clear up up the table.the table.4.4.If If have have the dessert,the dessert,reme
12、mber to order remember to order and serve dishes.and serve dishes.5.5.Check again whether the dishes on the Check again whether the dishes on the bill are accurate and the number is bill are accurate and the number is accurate.accurate.Western Food Service3、Finishing touches1.1.Prepare the Prepare the final bill for final bill for the guest to the guest to pay the bill.pay the bill.2.2.Assist Assist guests to guests to leaveleave3.Clean 3.Clean up the up the tabletable.Western Food ServiceThanks For Your Watching!Thanks For Your Watching!日期：2018年10月