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1、ISO 9001质量手册英文版(ISO 9001 Quality Manual) ISO 9001:2000 QUALITY MANUAL WOLSTENHOLME INTERNATIONAL LIMITED CONTENTS 1.0 Scope of the Quality Management System at Wolstenholme International Limited 1.1 Statement of Quality Policy 2.0 Quality Management System Documented Procedures 2.1 Document Control
2、2.2 Control of Quality Records 2.3 Internal Quality Audits 2.4 Control of Nonconforming Product 2.5 Corrective Action 2.6 Preventative Action 3.0 Quality Management System Processes and Interrelations 3.1 Organisation Charts 3.2 Responsibilities 3.3 Interrelation of Processes 3.4 Processes 1.0 Scope
3、 of the Quality Management System at Wolstenholme International Limited Wolstenholme International Limited is a Company with a long-standing successful history of supplying metal powders, pastes, pellets, varnish, offset ink, flexography ink and other related products for use in a large range of app
4、lications, on a worldwide basis. The scope of the Quality Management System encompasses all activities on the Darwen Site. The Metallic Powders Operation at Darwen is responsible for the manufacture and supply of metal powders and pigments mainly in aluminium, copper and brass (bronze) based alloys,
5、 for use in printing, inks, plastics and other industrial and engineering applications. The Ink Operation at Darwen is responsible for the manufacture of a wide range and type of printing ink, one-pack gold ink, varnish and related printing products. All production processes at Darwen are validated
6、before leaving the site and as such sub-clause 7.5.2 is excluded. The overall operation at Darwen is controlled by the Ink & Print business unit and the Industrial business unit. Technical Service and Research and Development are vital to the future development of the Company, together with understa
7、nding and developing new products and applications for our customers. The manufacturing, technical and administration functions of the Company are based in Darwen, Lancashire, England and employ some 210 staff at that location. Through the application of Quality Management Systems and Company wide t
8、raining programmes, Wolstenholme International Ltd. is committed to ensuring continuous improvements to both its processes and product technology. WOLSTENHOLME INTERNATIONAL LTD. QUALITY POLICY Wolstenholme International Limited is committed to the provision of customer satisfaction. Quality in ever
9、ything we do is the central ingredient in the above commitment. Our commitment goes beyond maintaining a quality system which fully complies with the requirements of BS-EN-ISO 9001. We are committed to achieving, maintaining and improving overall organisational performance and capabilities by the ap
10、plication of the principles outlined in BS-EN-ISO 9004:2000 We will maintain and continuously improve our quality management system by the setting of measurable quality objectives throughout the organisation and vigorous internal audits. We will review our performance at regular management reviews.
11、Additional inputs to these reviews will also include customer feedback, process performance and product conformance. The prime output of the review will be to ensure continuing customer satisfaction and improvement of products. As part of this commitment we will identify and meet the training needs
12、of our employees, so ensuring that the needs of our customers are met. This Policy will be made available throughout our organisation to ensure that the commitment to our customers is clear and widely understood. Chris Ravenscroft Managing Director 2.0 Quality Management System Documented Procedures
13、 2.1. Document Control All quality system documentation will be made available via supervision in the Triangle ISO Achiever Plus databases. All documents relating to the quality system will be controlled. Changes to quality system documentation may be proposed by any member of the Company. Such prop
14、osed changes will be reviewed by the Management Representative who will liaise with other quality system documentation users as necessary. Dead Triangle ISO Achiever Plus documents will be archived within the databases. REF: Control of Quality/ Environmental Documents- WIQSP.1 Control of Quality Rec
15、ords All quality records will be maintained and controlled. The records will be legible and stored in such a manner as to protect them from damage, loss and deterioration. Quality records will also be stored and clearly located in such a manner as to facilitate easy retrieval of information. REF: Co
16、ntrol of Quality/ Environmental Records - WIQSP.2 Record Control WIQSP.2 2.3 Internal Quality Audits Internal audits will be carried out in accordance with Company procedures and will be conducted for any of the following reasons:- (i) On a scheduled basis. (ii) As a result of a customer complaint (
17、part or full audit) (iii) As a result of the need for new procedures to accommodate new business situations. (iv) Un-scheduled Audits as requested by the Operations Director or Management Representative. (v) Follow-up audits (part or full audits) will take place in order to establish the effectivene
18、ss of relevant audit related Corrective Action Requests previously raised.The management of internal audits will be the responsibility of the Management Representative, who will also be responsible for ensuring that any necessary corrective actions are satisfactorily implemented and closed out in th
19、e relevant department by the declared deadline date. Internal audits will be carried out as laid down in the internal audit schedule by trained personnel having no direct involvement with the department, section or function being internally audited. If for any reason an audit cannot be completed as
20、scheduled, the Management Representative will re-schedule as required. REF: Internal Audits - WIQSP.3 WIQSP.3 2.4 Control of Non-Conforming Products All non-conforming products will be clearly identified with the relevant identification label, or held in clearly identified areas and removed from nor
21、mal production or storage areas to await a disposal decision. Where products are thought to be marginally suspect, and re-inspection or re-testing required, they will be clearly identified as such and only released for use subject to passing the re-testing stage and a suitable end use identified. Wh
22、ere products are found to be outside specification, they may be re-worked in accordance with relevant procedures, or concession sought from the customer. Corrective and Peventitive actions will be implemented where necessary to determine the root cause of the non-conformance. Non-conforming products detected at the goods inward stage will be rejected, and the question of disposal discussed with the supplier. The supplier will be advised of the rejection by the Purchasing Department. REF:Control of Non-Conforming Products - WIQSP.4a, 4b and 4c Control of Aluminium Non-conforming Product