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1、,Setting Objectives 设定目标,Identifyneeds确认需求,Design theprogramme设计课程,Set objectives设立目标,Select methodsof measurement选定评估方法,Measure thechange in performance评估行为 /表现上的改变,Run theprogramme 硒俴諺最,The Training Cycle 训练循环图,Knowledge, Skills and Attitudes 知识,技巧及态度,Requirements For Learning & Subsequent Change
2、In Behaviour Back On The Job针对训练後的学习及改变工作行为的要求,Head - Knowledge 头 - 知识Participants need to know and understand the topic参加者必需知道并了解主题Hands - Skills手 - 技巧 Participants need to have practised the skills in a hands-on way in a protected environment参加者必需实际地练习技巧 Heart - Attitudes心 - 态度Participants need to
3、 want to do something different and to feel confident in their hearts that it will be worthwhile 参加者必需有心想要改变,并对它的价值深具信心.,Common & Problematic Attitudes 共通及有问题的态度,Junkie: Training is my birthright - thats one of the reasons I joined O&M. So far you have let me down - you havent given me enough.and by
4、 the way never canJunKie: 训练是我的权利那也是我进入奥美的其中一个原囚,到现在为止, 你们己经让我失望.你们给我的根本不够. 以这种方式看来, 永远不可能足够 Escapist:Training is fun and gets me away from the daily grind. What goes on in the training session bears no relation to the real world back at the officeEscapist: 训练很有趣,而且可以让我远离我的日常工作, 但训练的内容和我的日常工作似乎都没有关连
5、性.What can we do about these?我们该怎麽办呢?,If You Hit a Cynic the Competencies Story Usually Disarms如果你遇到一个愤世嫉俗的人通常先化解敌意,I dont know why Im here because I am much moreexperienced/smarter than everyone else我不知道为什麽我会在这里,因为我比别人都聪明而且我的经验也比别人都来的丰富,We Have To Assume Our People Are Already Highly Competent.我们必需
6、假设我们的员工已经有很好的能力,Competence有能力Incompetence没有能力,.But To Learn They Need To Be in a State of Conscious Competence .但为了要学习, 他们必需身处在一个有意识有能力的状态下,Unconscious无意识Conscious有意识Conscious有意识Unconscious无意识,Competence有能力Incompetence没有能力,Improved performance on the job改善工作表现,Competencies能力,When planning a programm
7、e, write down what you want participants, at the end of the session to在计划一个节目时, 写下你希望参加者在课程结束後Knowing their heads在他们的脑袋中学到了什麽Have practised with their hands身体力行了些什麽Feel in their hearts用心体会了些什麽KSA build to competencies on the job知识/技巧/态度建立了工作的能力The application of competencies delivers a result运用自己的能力
8、才能达成结果,KSA Example: Adopt A Country,K1. Know the region & OMAP better 2. Know their adopted country & O&M in that country in considerable depth 3. Understand the dimensions of working across the region with people from different culturesS4. Have practised listening, inquiring, influencing and relati
9、onship building in non home town/country environment. 5. Have practised driving to solutions on major client/agency projects in cross country teamsA6. Feel they are part of a network of like minded people 7. Feel a bit elite and recognised for their potential 8. Want to stay and build their careers
10、with O&M 9. Feel encouraged to spread their wings and contribute more,KSAs Example: Selling,K1. Know that selling is a key part of their jobs and career progression 2. Understand how to recognise, nurture & protect great ideas 3. Know how their clients buy ideas & act accordinglyS 4. Have practised
11、.Different buying situations in roleplays 5. Presenting work, in particular bringing theatre, drama & flair 6. Protecting work by overcoming obstacles and resolving conflictA7. Feel passion, courage & conviction for the cause of selling great work 8. Have the tenacity of bulldogs when it matters,KSA
12、 ExerciseKSA 练习,Think about a training session you have just conducted or are due to conduct and write down the KSA you must deliver for success improved performance back on the job试著回想一个你刚参与或正要参与过的训练,并写下成功必备的知识,技巧及态度在回到工作岗位後改善工作表现,Types Of Trainers 训练者的种类,Key Dimensions主要条件k*KKnowledge and experien
13、ce of subject对主题的知识及经验s*STeaching skills传授技巧a*AAttitude - concern for needs for learners态度 - 关心学习者的需要,k Types : Low Knowledge & Experience Of Subjectk 型态: 较少的知识及经验,High高,Low低,Concern关心,Low低,High高,Skills技巧,The EndearingBumblerk.s.A.,The Persuaderk.S.A.,The ArrogantCharlatank.S.a.,TheIncompetentk.s.a.
14、,k Types : Low Knowledge & Experience Of Subjectk 型态: 较少的知识及经验,High高,Low低,Concern关心,Low低,High高,Skills技巧,Assumption 假设,Our Trainers have an appropriate knowledge and experience of their subject matter - they are all 对於训练的主题,我们的训练者有足够的知识及经验KOr if they dont when first asked, they do their homework!或者,如
15、果在他们第一次被问及时不知道的话, 他们便会回家作功课!,The HumbleExpert谦卑的讲师K.s.A.,The OgilvyTrainer奥美的讲师K.S.A.,The DirectiveInstructor命令式的讲师K.S.a.,The BoringLecturer无趣的讲师K.s.a.,K Types: High Knowledge & Experience Of SubjectK型态: 较多的知识及经验,High高,Low低,Concern关心,Low低,High高,Skills技巧,The Boring Lecturer K.s.a. 无趣的讲师,Often a highl
16、y placed expert通常是身经百战的专家Likes to be seen as supporting training希望被视为支援性的训练Its part of our culture这是我们文化的一部份Lacks skills. Tends to use notes rather than overheads缺乏技巧.多半是使用讲义而非投影片Often apprehensive and nervous inside内心通常焦虑,恐惧的,Participants often fall asleep参加者通常会睡著,The Boring Lecturer K.s.a. (Contd)
17、 无趣的讲师 (续),Doesnt have the time or inclination to prepare没有时间或意愿来准备These people are here to learn from me and here is my message from on high这些人是来这里向我学习的,而这正是我想要传达的,Sticks to his material or training procedure rigidly一成不变的顺著他的教材或训练方式Rarely allows any variation in either content, structure or timing.
18、 Or much participation对於他的内容,架构或时间很少有变化.也不是参与式的Often has big decks of acetates which participants see with horror通常带着一大叠投影片,被参与者认为畏途Called Brian叫作 “Brian”,Participants can get frustrated and angry参加者通常会感到沮丧及生气,The Directive Instructor K.S.a. 命令式的讲师,B Briefing (简介)RResources (资源) IInstructions (指引)AA
19、pplication (运用)NNotes (作笔记),AActivity (活动)LLearning (学习) IInvolvement (参与)C Consultation (谘询)EEvaluation (评估),The Humble Expert K.s.A. 谦卑的讲师,Recognised expert公认的专家So concerned about the group and their learning requirements that he is self-effacing and can easily go off on tangents关心学习者及他们的需求,是个行动主义
20、者, 可以很容易的突发奇想,Participants have to work very hard to extract the learning参与者必需非常努力的粹取学习的精华,The Humble Expert K.s.A. (Contd) 谦卑的讲师 (续),Lack of teaching skills makes him appear apologetic, long winded, disorganised and repetitive缺乏教学的经验使他变得谦卑,冗长,较无组织, 且一直重覆,Where We Want To Be 我们想往何处,The Ogilvy Traine
21、r奥美的讲师K.S.A.,The Ogilvy Trainer K.S.A. 奥美的讲师,Deep knowledge, experience and understanding of subject对训练主题有足够的知识,丰富经验及了解Knows a variety of training techniques and methods and knows how and when to use them.拥有许多训练技巧及方法,并且知道该在什麽时候来仍擞,Participants learn, have fun and apply the learning back on the job参加者快乐的学习到了东西, 并且在回到工作岗位後也能将所学的运用在工作上,The Ogilvy Trainer K.S.A. (Contd) 奥美的讲师 (续),Called Alice as much as Brian被称作是Alice也被称作是“Brian”Strong concern for learners对学习者有强烈的关心,